Hit and miss. First experience fantastic guy went above and beyond, worked to find a vehicle that would suit my needs and assisted with transferring my gear from my car to the rental. He was fast, professional, courteous and knowledgable. Second experience one person behind the computer the other playing on his phone. When I asked to pay for an upgrade but not the warranty I the on at the computer breathed out heavy. The person playing with the phone was asked to bring up the car, and he said that he needed to borrow the gas card and put some gas in. He came back 10+ minutes later, and as the car was wet he must have washed it as well. Having seen the vehicle at a distance the exterior cleanliness was not an issue. What was an issue is to bring a car after "filling" it, to only 3/8 of a tank. The return process was fine and both the vehicles were in great condition, and handled perfectly. read more

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If you don't like your job quit and do something else. read more

Let me tell you the scam that I am dealing with, on march 24 i sent to get me a rental cuz my car was totaled, so when i got to the location they got my info and i was told to wait, so there was a female color lady worker that took me outside to get me the rental, while we were doing the walk around and checking the vehicle for damages SHE pointed out a POPPING sound coming out from the rear door of the mazda cx50. I said make sure you make NOTES of this on her TABLET cuz i dont want to have problems later, SHE said no problem i will make my note. Being in a hurry to go, never thought will bite my butt later trusting this person that i never got her name (no name tag) nor gave me a report paper about the vehicle. When i returned the vehicle 5 days later, they received it and checked it and the let me go saying everything is ok. A MONTH LATER i got a BILL for $1200.00 dollars for the damage popping sound on the door that they are DUMPING on me after the damage was already existing. BIG SCAM PEOPLE AND COOMPANY. I already serch 7 customers that have the same situation like mine in their reviews. Please be aware of this people and the way the SCAM customers. I went back trying to find the FEMALE PERSON to confront her and they said that ,SHE was transferred and promoted to another store GOOD LUCK and directed me to the Damage Recovery Unit. SCAM, SCAM,SCAM... do NOT rent from this location or Enterprise. read more

Horrible service. 4 check out desks, yet only one person working and 6 employees doing who knows what in the back room. Took over an hour to get our rental car. read more

I rented a new SUV for a work trip - service was quick and painless! Myles "Garrett" is the man! Thanks for all your help, Myles!

Worst experience at this site. Came in on in insurance claim was talked into upgrading my vehicle and told that insurance would cover the balance. When I asked why my card was hit for over $400.00 I was told that insurance hadn't sent in the upgrade yet. After speaking to my insurance provider turns out the unit they put me in is way bigger then what was covered under the upgrade. Very sneaky way to earn a commission. I would avoid this site at all costs. read more

This location is the best Mr. Nadeem helped me and my wife get a rental he was very respectful and nice . read more

Enterprise Rent-A-Car - Car Rental Near Me - Arlington, Texas

Nadeem was friendly, ensured all preexisting drama to the rental car was properly documented, and was very informative. I was in and out in 15 minutes with a nice rental car. Excellent! read more

Good team here! They're always busy but they handle it well. I saw them answering phones back to back and keeping a good attitude. I was pleased with the service, for sure. And India was great!! read more

We were 5 mins before closing time, coming from the airport and the guy was being a total jerk!!! Even though we had our reservation and he practically didn't even acknowledge us!! If your coming from the airport, trust me, you're better off getting a rental at the airport!! Save your self the time!! So disrespectful! read more

Enterprise Rent-A-Car - Car Rental Near Me - Arlington, Texas

Took my injured mother to this location after she was informed that her rental car would be ready from State Farm. Never in my life have I encountered such miserable customer service. The little twerp boy that was "working" told my mom that there wasn't any inventory and that she was free to sit in the office and wait. He said that if we didn't want to wait, we could go somewhere else. Basically the same thing that a lot of other reviewers are saying about this place. We have always enjoyed Hertz's customer service throughout the years. After the experience with the little punk working there, we are done with Hertz. I DEFINITELY will be getting ahold of corporate. This is NOT the industry standard for other rental places. read more

If I could give less than one star I would!!!!!!!! Horrible customer service!!!!!!!!! RENTY hung the phone up in my face after I told him I found a better car somewhere! I called back and he said "well I have to hang up to end the call" so disgustingly rude! Unprofessional and so unnecessary I was very polite in letting him know I found another option. I would NEVER want to buy. car from a salesman with such a horrible attitude! He needs to lose his job! THIS IS MY SECOND HORRIBLE EXPERIENCE HERE! The first time another employee told me I didn't put gas in the rental as I returned it WHEN I HAD JUST LEFT THE GAS STATION! I said did you wanna turn it on and see, and he said "I don't need to turn it on to see" AFTER TURNING ON THE VEHICLE THE GAS TANK WAS COMPLETELY FULL! Employees here are horrible and I will definitely be speaking to the manager when I come in. DO NOT RENT HERE! DEFINITELY DONT BUY HERE! CARS FOR SALE SUCK ANYWAY! read more

Employees explicitly lied about prices when picking up my rental. I was told I would pay $200 out of pocket after what my insurance covered, then they charged me nearly $600 even though I returned the vehicle earlier than expected. They also 'forgot' to follow up with a refund they promised me for overcharging me. read more

Rocky was excellent in getting my rental. Extremely customer oriented and wanted me to be happy with everything. The car selection was pretty small but I was really happy with my selection. The office is nice and Rocky makes you feel like an old friend with his smile. Everyone seemed nice read more

I had a fender bender and was recommended to this Enterprise via my insurance carrier. I was placed into a vehicle that I quickly realized was too large for me. Before I could call back in the next day Rocky, the manager, called me to see how things were going. I shared my concern and he quickly provided a solution. I came back in and he swiftly swapped me into something I was comfortable with. Thank you to Enterprise and to Rocky for going above & beyond to ensure my renting experience was comfortable and safe!! #RockyRulz #CustomerZeal #AskForRocky #EnterpriseArlingtonDivision read more

Horrible customer service and experience for a first time renter. I was misinformed when signing the contract that I was to pay the full extra coverage, thinking 80% would be covered by my insurance. The hand off of the car felt very rushed and I felt pressured to hurry because they were closing. Manager didn't seem to care about my loss of money and said "if you are unhappy with your experience with Enterprise, you can just bring the vehicle back in". Never going back there. read more

My insurance sent me to this location after I got into an accident & I'm glad they did! Dealing with an accident is stressful enough but my experience at this Enterprise was amazing! This is seriously the best customer service I've experienced at any rental car location and we rent cars often when we travel. A young lady by the name of Brandy helped me & she was able to get me into a car similar to my car which I greatly appreciated! They have a great selection of cars & very nice people working here. read more

SCAM ARTISTS! Do not trust these people. I was offered a "free upgrade" recently to a damaged vehicle. The guy who assisted me went over the damage with me and told me he was marking it on the sheet. He didn't. Upon returning the vehicle, they profess to know nothing about the damage and attempt to get my insurance to pay for it. This is fraud. Fortunately, I had a picture of the damage to the vehicle, taken just after it was left in my possession, disproving their lies. They have now not only lost a customer, for life, but I will tell everyone I know to stay far far away from Enterprise. These are sleazy, unethical, immoral people. STAY AWAY. read more

Came in for a reservation. Reservation was made by insurance. Was told to pay$50 deposit. Insurance covers everything so we didn't need a deposit. Nancy and Josh were making matters worse and said you can get a rental car somewhere else. Leaving us stranded. Nancy Thought it was funny we were paying a deposit that wasn't mentioned by the insurance who is covering the whole cost. read more

I had an Enterprise rental set up on Hwy 26. We have used that location a few times.They had me set up with a small truck, within the price range of the agreement. When I arrived at Service King, they prefered the Arlington location. (The locations are with in 2/10 of a mile difference from Service King)I waited for over an hour to be picked up, when arriving at the rental location, no truck was available, then offered a Lincoln for 50 a day vs 30, they told me they were low on cars, I ended up with a Jetta. for 33 a day. They take a 50 gas deposit. I was given the car with a 1/4 tank. Not professional or convenient. I took my truck in for repair at 9am. left the rental office at 11am. Very unorganized location. I just received a copy of the agreement it shows I drove the vehicle 2868 miles rather than the 109 actual miles. I do not reccomend this location. The first Enterprise I have not been happy with. read more

If you need to talk to ANYONE ask for Izzy. Very professional and helped me out when other employees acted like they didn't want to, an asset to the company. read more

Enterprise located in 1108 Division. Terrible experience. Careless people. They don't approve you and want to keep your diwn payment, after u return the vehicle , they said ghey had aporoved, they takd your down payment n sell you warranties and all kinds if things. At the end ghey take the car back and don't want to refund your money. They harras hoy not to give uf money back. Be CAREFUL read more

Worst customer service!!! Take the extra 10- 15 min drive to any other location!! Joshua the "manager" is a joke and likes to pick and choose who he helps regardless of the order in which they arrived and have been waiting. And then there was Nancy....snotty, entitled, and one of the most unprofessional interactions I've had in a while!! I drove to the Pantego location just north of Bowen on Pioneer and they were amazing!!! Less than 10 minutes in and out!!!!!! I Would avoid those low class scumbags at all costs!! You've been warned... read more

They have long lines but Brandis showed great customer service in getting me a car. She was personable and friendly! Great asset to your company! read more

I'm not sure if it will let me give zero stars but I'm going to try. I was recently in a car accident and the company I used to repair my car suggested enterprise. It took them about an hour to pick me up. It's OK I figured they were busy it was a weekend. When they got there the car smelled like someone had just finished smoking a cigar in it. A few days later my daughter found empty beer cans under the seat. I basically just figured I would deal with it since I didn't Want to wait for another car. Besides, I wasn't paying anything for this, so I thought. The company told me that they would return my deposit upon return of the car. My deposit was never returned and when I called to ask about it the "manager" was quite rude. She told me that there was a differential in the size between my car and the car they gave me. That my choice in car was more expensive. The funny thing is I wasn't given a choice the car was brought to me and no one told me there was going to be a differential. She was extremely rude and gave me the number to corporate which actually has no human being to speak with. I will never rent from enterprise again. I've never had a good experience with them. Horrible company horrible customer service. read more

The times that I have used Enterprise, on Division, have been wonderful! Everyone is awesome, and they provide great customer service! I register online, and go right in to pick up my rental. Sometimes there is a wait, but it is very minimal. Sometimes the car I select online is not available, but they never leave me disappointed! There are rules the employees have to follow, in order to rent you a car, and if you don't have what they need don't be mad because they turn you away! They're just doing their job, and doing it well. I read the renting rules, and came fully prepared! Thank you for all your assistance! Nicole read more

Do not rent a car from them. They will constantly go in your account and take your money without your permission and they also will try to impose that you have damaged their vehicle to make your insurance pay for it. They are crimanals at best! As well as liars thieves and can care less about the safety of any passengers in a car, save yourself the time and headache!! Hertz has better deals anyhow. They feel because the cooperation is big and they are a household name with bottom feeders at this location. They can and will treat you with No respect! Class action lawsuit soon to follow!!! read more

With my job I currently travel needing a car weekly. Out of all Enterprises I have been to in the area, this location is the best one I have been to so far. The staff is great, the head manager makes sure his team is providing exceptional customer service each and everyday. He is also willing to help his team when it gets super busy in the office. Showing true leadership! The team always asks how was my experience no matter how many times I've rented cars, they always want to make sure they are doing a great job. By far my favorite enterprise in the DFW area. read more

I will NEVER RENT FROM ENTERPRISE AGAIN! We used Enterprise because our car was in an accident, and USAA set up our rental car for us. USAA has been negligent (that is another yelp review) and not communicated with Enterprise despite our attempts at intervening; however, WE have been VERY communicative and have complied with everything Enterprise asked us to do. Enterprise has made harassing phone calls threatening to "send us to collections" and to "escalate the matter to corporate" because USAA was not doing the necessary communication on how long we needed our rental car for. We have had it 20 days (due to USAA's inadequacy and the car has not even been looked at yet!). Enterprise charged our card for the bill instead of settling it with USAA as they should have. It is my son's car who is a college student and on a very tight budget. He had to use his debit card to rent the car. Now he cannot pay rent! This is all because of USAA and Enterprise's incompetence! Enterprise, you have lost my business! read more

Was not pleased, I walked in and I was directed to have a seat. Even though I had all my papers wasn't even asked what I was coming in for. Sat for about an hour to 45 min other customers entered and they were assisted faster. read more

This location left me stranded they did not explain the details on the phone drop my car was off at a collision place they pick me up they guy was nice got there the girl was nice then she said I would need my card with my name witch I had a temporary card she said no they cannot except it I live to far to take me back to my family house on south cooper am from Denver Colorado don't know the area at all they said the can take me back to my car the one that was not drivable bad service I walk 8 miles home with a bad neighbor several men pull up aside of me fear for my life ask them details cuz they will tell you one thing and say another bull shit if I would of got taken then what my fault right read more

Typical enterprise location except its very busy here. Very hard to find a car here if you come later in the day or dont have a reservation.

Very easy experience. My reservation was made online to pick up at a different location. I asked for pick up service and the guy recommended this location being that it was closer to me. I didn't find they had an available small pickup I needed, hence the reason for the reservation at the other location. They assured me they would have a vehicle available. So the reservation was transferred and I was picked up on schedule and the vehicle I needed was available. Whole experience was very smooth. I plan to go back to these guys for my next rental. read more

Great customer service! I had to rent a car for thanksgiving weekend and even though they were very busy I was still in and out very quickly and the staff was super nice and friendly. read more

If I could give 10 stars I would! EVERY. SINGLE. PERSON. in this location has amazing customer service. I can say this because I have rented from them a couple of times. The first time I went, Amber and Nancy helped me. Every single aspect of the experience was top-notch, from the first phone call with questions about payment forms, to the rental experience itself. I had to rent again yesterday because of a car accident and this time Brandis was very helpful and sweet! I was having trouble booking online and was having to pay my own rental and she was so understanding and kind. I was emotional and in pain and she made an experience that could have very being stressful, very easy. And of course, they picked me up lol. The cars have been well maintained and return took less than 10 minutes. I dont know the names of the two guys in there (they look maybe like managers?) but they are really nice too. Everyone speaks and says hi! Great location. read more

As for customer service they are pretty good But did you know you have to pay $49.95 for roadside assistance? I got a flat through no fault of of my own and their compact cars don't have spare tires...really? Do you want to be in a vehicle without a spare? Never again will I rent with them. I can't afford a luxury rental. Sorry Enterprise. Very unsatisfied customer read more

I needed to be at a job fair at a certain time and this location made sure I was the first pick-up. Austin was great with customer service and since I dropped off at a different location had to call me and let me know what my card had been charged; he asked how my interviews went. Little pesonable things like that make a difference. read more

Excellent service. Hassle free. Went and picked up the car without any delay from their side, as all info was already provided. The car provided to me was in good condition and as desired. After its utilization, returned the car, again, without any hurdles. Will certainly recommend to others and come back here for sure. read more

My experience with the rental side was fine. They got to me fast and everyone was friendly! After I returned the vehicle I got a call from Ryan, who works in their sales. Offering me to go to their lot to see options. He was very nice at first. I did let him know I work almost everyday, I have my own business, so I never had time to go in person. I asked him if he had a website so I could look at cars on my own time and at my convenience but he said there wasn't. Ryan has been in contact with me following up, but this last time he called I let him know that I had seen a car a website, went to see it and got it. He didn't seem too happy about that. He said "you had time for those guy but didn't have time to check them out". I tried to explain to him my situation even though I shouldn't have to, he just said "okay bye" and hung up on me. I understand he had been taking his time and did follow up with me, but I didn't appreciate getting hung up on. read more

I was very disappointed at this location( Arlington on Division) My SUV was being repaired and the other driver's insurance was to communicate with Enterprise about all charges. Instead, besides the standard $50 deposit, they didn't have the suv I needed for my wheelchair bound relative and charged me an additional daily fee instead of charging the insurance company. Once I got my repaired suv back the next week, two weeks later I still hadn't gotten my deposit back. But instead, Enterprise charged an additional $32.10 , without warning or authorization( on 03/10/2020),from my checking account. Which generated two NFS( my mortgage and car payment) of $32.00 each because they hadn't received payment from the insurance company. I called twice to resolve this issue, but the agents expressed there was nothing they could do to help me until the insurance company issued a check, when ever that may be.Dealing with Enterprise was a nightmare. Never again. read more