Hit and miss. First experience fantastic guy went above and…read morebeyond, worked to find a vehicle that would suit my needs and assisted with transferring my gear from my car to the rental. He was fast, professional, courteous and knowledgable. Second experience one person behind the computer the other playing on his phone. When I asked to pay for an upgrade but not the warranty I the on at the computer breathed out heavy. The person playing with the phone was asked to bring up the car, and he said that he needed to borrow the gas card and put some gas in. He came back 10+ minutes later, and as the car was wet he must have washed it as well. Having seen the vehicle at a distance the exterior cleanliness was not an issue. What was an issue is to bring a car after "filling" it, to only 3/8 of a tank. The return process was fine and both the vehicles were in great condition, and handled perfectly.

Horrible customer service! The Guy with glasses that's blading was rude and not helpful at all. If…read moreyou don't like your job quit and do something else.

Reserved a Nissan Pathfinder or similar on a Thursday for a trip to New Orleans on a Friday and…read moreended up with a Toyota Highlander, it had no third row and very little trunk space and smelled like cigarettes. It was the largest vehicle they had at the time. After trying to wait for an hour for a bigger vehicle to become available, I asked if any would be available early Friday morning. Ms. Marilyn asked me to come back at 5:00 AM, luckily I get up at 4am most days so I was used to the ungodly hour. The next morning I arrived and was put into a beautiful Ford Expedition. Thanks to my patience and Ms. Marilyn we had an amazing trip and I'll be signing up to be a Hertz Gold Member so I can be ready for my next adventure. (The lack of the fifth star is because I did have to wake up and drive to the airport a 2nd time )

DISCLAIMER: THIS REVIEW IS REALLY FOR THE ARLINGTON TOYOTA LOCATION BUT IT'S NOT AVAILABLE ONLINE…read moreSO THIS WILL DO. The one star isn't for the service, the car, or the online reservation, but for their terrible eCommerce department. I had a car I rented to get my car repaired. Then a ice storm hit Dallas and caused me to rent another week. Well they wouldn't let me use the discount and they stuck it to me. The second week was twice as much as the first. Then when it came time to return the car, they never released the holds on my accounts. They had the nerve to blame my bank account as if my bank is the one who put the charges there. SMH. To make it worse they did multiple charges on my account. I almost overdraft like four times. It's been weeks since I returned the car and it's still on there. And after calling and asking for a manager, they blocked my number. I should have just went to enterprise. First time ever going to Hertz, and after this terrible experience, I'll never use them again.

Once again I could count on David from Reliant Rent A Car. Eight years I've been able to count on…read morehim and his team to fix my cars. Awesome service, fair prices and I always drive away feeling safe in my car again. Seriously, if you want great customer service this is the place and David is THAT guy!

Known Dave for years and he always helps me with my cars. I've even bought a car off of him. Great…read moreplace and crew.

I'm not sure about the low rating. As you know, it's hard to please everyone …read more For myself I found Brian to be even more than he needed to be. And his staff were very friendly and supportive and cute. I don't rent often and needed a midsize to accommodate my height and the Malibu did nicely. Since I haven't rented, it took me a while to figure out the new gadgets, and I really enjoyed the back up mirror and being able to connect with CarPlay.. The car was in good shape except for a minor problem with the gas cover not shutting properly, but sure it gets a lot of use. The car was clean and performed well so all in all I'd say it was a very positive. I guess I could complain about the price and the seemingly large deposit but at least I got the deposit back. 5 day rental was $380 plus insurance and extras. I filled the tank before I returned it and saved a few dollars I'm sure but I wanted to say thank you in that way for allowing me to use the Malibu. Thank you Brian for the lift to my car. I appreciate you very much sir. Keep up the good work all.!

I just want to take a moment to discuss how disrespectfully Fransico and his team handled the…read moresituation at this Enterprise which occurred on November 11th. I informed the front desk staff that I was being harassed by my ex-boyfriend, and despite clearly being in danger, no one took initiative to intervene, assist, or even call for help. Whether they felt it "wasn't their place" or not, I was a single Black woman surrounded by multiple male employees, and not one person stood up for me when I was physically assaulted right in front of them. After being attacked, stripped of my glasses, and having my belongings taken, destroyed, and thrown into a field behind the building, I was left with no vehicle or support. Instead of showing any level of compassion, concern, or basic human decency, I was told that I was "bad for business," flagged from renting at their location, and possibly other locations as well. Meanwhile, his employee stood by recording and laughing while I was on my hands and knees, crying and unable to see. This is not only unacceptable, it is negligent, discriminatory, and emotionally damaging. No customer, especially a woman in distress, should ever be treated this way. Because of the severity of this incident, I do intend to pursue legal action.

Tyler at Van Country has handled our company like a true VIP for over five years. Once again, I…read moreasked him to pull a rabbit out of a hat -- and that's exactly what he did. I cannot say enough great things about Tyler or Van Country. Tyler, and every member of the VC team I've worked with, has been a consummate professional. Thank you all for the consistently exceptional service. Cannot recommend them enough.

John and his team are first class and the nicest guys around. From the professional service on the…read morephone to the pick up of the awesome sprinter van to the ease of dropping off - I would recommend Van Country to anyone looking to transport a group of people. The whole experience was great.

Why allow a 6pm reservation pickup when you close at 6pm? I…read morearrived and you were shut down and now I can't rent my vehicle I had a reservation for and am in need of.

Everything went so smoothly and everyone was so helpful and made sure to get me into a car super…read morequick after I had a wreck!

DO NOT BE COERCED BY THIS SHADY COMPANY!!! If this was the…read morelast place to acquire a vehicle I would be walking. I'd rather crawl on my hands and knees over hot coals, the shards of glass and into puddle of alcohol before going through process with these folks again! It's hard to know where they draw the line between my integrity being questioned or delivering a vehicle in worse condition than when originally shown. Or the lack of any semblance of professionalism or customer service. I would settle for any common courtesy at this point. That's only the interaction portion, that's not mentioning any of the numerous commitments made that were not meant in regards to the vehicle. I wish I could say it was a joke, but that would be a compliment and upgrade compared to the way we've been treated.

Fantastic service. Bob Kessler & the crew went out of their…read moreway to find us the car we liked at the price/payment that fit our budget. The company keeps an eye on your account/lease and when they can get you into a new car at the best possible deal, they call you! Fantastic service. Bob met us at work, brought up the car, picked up the trade, handled the paperwork in a friendly and very professional manner. Will be back for the next car and am handing out business cards like crazy! Well done guys!!

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

Enterprise Left My Family Stranded - No Help, No Notes, No Accountability…read more I don't write reviews often, but what my family and I experienced with Enterprise Rent-A-Car deserves to be called out -- loudly. While traveling through a remote area of Mississippi, our rental car got a flat tire. We had two dogs, heavy luggage, and no access to rideshare services like Uber in that location. We called Enterprise Roadside Assistance multiple times, only to be forced to repeat the entire story over and over again because no notes were taken or shared between agents. Each rep -- clearly reading from a generic script, possibly from another country -- showed no urgency, no ability to act, and absolutely no awareness of the seriousness of our situation. We were passed around and placated, but not once were we helped. At one point, an Enterprise representative had the audacity to tell us to call the police for a ride. This response was not only dismissive but unacceptable -- Enterprise should have been responsible for helping us, not pushing us onto local authorities. Eventually, a tow truck arrived -- and took the car, leaving us behind stranded at the gas station in a remote area of Mississippi with all our belongings, pets, and no way to get to safety. Let me say that again: Enterprise took the car and left us abandoned at a remote gas station off the highway in Mississippi. Enterprise offered no ride, no replacement vehicle, and no support. It was only thanks to the kindness of the tow truck driver, a third-party contractor, that we were rescued -- he returned later, after his job was done, to take our family to a hotel in the dark. We were stranded over 5 hours before he returned. Which is not his fault, it simply speaks to the lack of help Enterprise provided. And it didn't stop there. When we finally got a replacement vehicle and returned it days later, the branch manager offered zero sympathy. No apology. No accountability. Instead, she just voided the rental transaction entirely, as if pretending it didn't happen could erase what we went through. Not even a "Sorry this happened to your family." This was not just a customer service failure -- it was a complete systemic breakdown in responsibility, safety, and basic human empathy. Enterprise abandoned a family with pets in a dangerous situation and couldn't even be bothered to say "we're sorry" afterward. Enterprise: you failed us on every level. You endangered our family, dismissed our concerns, and erased our experience like it never happened. If you're considering renting from Enterprise, don't. When things go wrong, they are nowhere to be found -- and worse, they won't remember you even called. You're on your own.

This place is unprofessional. I made reservations online. Then same day and next day called…read moremultiple times each day for questions on reservation no one answer the phone ever. The automative puts you on hold then says no one is available and you can't leave a voicemail!! The clerk is not doing there job cancel my reservation going to another enterprise.