Enterprise is a joke just Like their friends at AAA auto club they called and said they'd have a…read morecar for me today while mine is being repaired I called back and they said blah blah not til Friday completely unacceptable. ZERO STARS.

This Enterprise location is conveniently located at Dewey Ford right in their lobby/shop area, so…read moreif you car is going to be stuck in the shop for a while or you are going to be dropping your car off in the body shop for repairs you can check your ride out and go! They have an easy tablet check in where they can enter in your information, scan your card and scan in which car you are going to be with and then get you on your way. No long waits, and you get a receipt almost immediately. Staff is super friendly and explained everything in detail, especially some of the new technology in the car. Will definitely be using Enterprise in the future! They are the primary car rental company that I stick with because their customer service is fantastic.

Sam is very good at his job. His customer service is impeccable because he is just a regular guy…read moreand knows what people need to get through their trip! He was able to switch out my card twice for various reasons will no issues. Loved the vans I have driven with him!

Our family has rented from Sam at Avis in Ankeny for several years and he always does his best to…read moremake sure we get the best vehicle for our needs with no hassles! Sam always exceeds our expectations!

Last month we rented a car from here. We paid for the car. The day before we were supposed to pick…read moreup the car, they called and said they don't have a car. I said, "Fine", please refund my $348.00 and find another. It has been a month, and I still have not received a credit. I've wasted hours trying to get a refund. I will never do business with them again.

Great service when I had to schedule a rental car through insurance due to some vandalism. They…read morearranged the rental car, and scheduled the kind I wanted within a few minutes in the office. They went over cost after insurance and then put the card down for the deposit. They had the car waiting at the body shop for me when I got there and picked up the rental car at the body shop when my vehicle was done. The staff is super friendly and makes sure you have all of your questions answered before you leave.

We recently had repair work done to our 2015 Dodge Ram after an accident. The quote was quick,…read morethorough and professional. They offered to help set up a rental for us, got our repair scheduled quickly and the work was done quickly. When we picked up the truck the work was great, the repairs were meticulous and we could not even tell where the work had been done. They even went above and beyond and cleaned my truck! Very easy to work with and would highly recommend them!

I reserved a truck online to pick up at 5 pm for their Ankeny, Iowa location. The day of, Budget…read moreTruck informed me that I must go to a different location, 10 miles out of the way, and they would not waive the extra mileage that would count against my trip. I arrived at the new location in Des Moines at 4:55, 5 minutes prior to my pick-up time. Upon arrival, no one was there to help me. I tried calling their location's number and Budget Trucks' main help number, and I received no answer for 15 minutes. Once I was finally able to get on the phone with someone, they informed me that I would not be able to get a moving truck for a couple of hours and that I would have to drive to an even further location (that would still count against my mileage). I was forced to find another moving truck (which was basically impossible) for the next day. All in all, we canceled the reservation, but I would never go to this place again.

Budget was the only company to have a truck available for our move when we needed a second truck…read more Customer service was lacking from the location in Omaha Nebraska where we rented it but we were super desperate for a truck. And so greatful to get our possession here. Their prices are so much higher than other companies such as Uhaul, but we were in desperate need of a moving truck. The truck was nice, it didn't break down like our Uhaul. It had a very roomy back. Even though the deck was higher it was easy to load and unload with the ramp. We dropped the truck off there was a bit of paperwork to fill out in the after hours drop box. Which was convenient.

They're complete vehicle inspection is very detailed and they provide pictures of everything. They…read moreinspected with an estimate of how long everything should last.

I originally visited this shop based on recommendations from long-time customers, and it pains me…read moreto have to write this. I had hoped the situation would be resolved without needing to leave a public review. Unfortunately, after my own experiences, as well as concerns I later heard from others, I cannot in good faith remain silent. My first visit for a standard inspection was positive and professionally documented. I genuinely appreciated the information provided and how it was presented at a reasonable price. However, my second visit for electrical diagnostics raised serious concerns about billing transparency, communication, and professionalism. I am hard of hearing, so clear communication and billing explanations are especially important to me. I was billed for a $50 general inspection plus two separate $145 electrical diagnostic charges without clear explanation beforehand. I agreed to the inspection and one diagnostic charge, not two. My primary concern was a radio intermittently losing power during startup and shifting, which can often indicate a voltage drop or grounding issue. The only documented testing referenced in the report for that concern was a parasitic battery draw test, which showed a normal reading. The note provided stated that these radios commonly fail, but no documentation was provided showing testing of the radio's power supply, ignition feed, or grounding related to the intermittent reset condition. Because the diagnostic explanation was inconclusive, I later performed my own troubleshooting to better understand the issue. Through systematic testing of wiring continuity, ground integrity, and power supply under load, I was able to isolate the fault to a specific failure that was not the radio itself. Additionally, I mentioned at drop-off that I suspected a burned taillight circuit board simply as a courtesy so the shop would be aware of it. I did not request a separate diagnostic for that issue. However, I was billed another $145 diagnostic charge to remove the assembly and confirm the circuit board failure without any prior discussion that this would be treated as a separate diagnostic service. When I asked for clarification regarding the double billing and scope of the diagnostics, the interaction became defensive rather than collaborative, and the concerns were not addressed constructively. Battery system checks are a routine part of most general inspections, which made being charged an additional diagnostic fee for that same testing especially difficult to justify. Paying for professional expertise is expected, but in this case I paid $290 for diagnostics that did not meaningfully address the issue I brought the vehicle in for and included work that I did not clearly authorize as a separate diagnostic service. When billing transparency, technical clarity, and professionalism break down in a customer service industry, it becomes difficult to maintain trust. Based on my experience, I would strongly recommend that customers request clear written confirmation of what each diagnostic charge includes before authorizing work.

This AVIS location meets and exceeds all my expectations. The staff is very friendly and efficient…read more- the cars are comfortable, clean, and well maintained. I often have to adjust my plans, and they are very accommodating. I highly recommend AVIS and this location in particular.

Vehicles are extremely dirty inside and outside. On this last opportunity vehicle had badly worn…read moretires. Offered smaller vehicle and provided a refund because of the price difference. Refund not granted by Avis as this was a prepaid reservation after this store assured me I was not going to have any issues.

I reserved an 8‑passenger SUV on Tuesday for a Thursday pickup, and out of nowhere they called me…read moreon Wednesday to say they didn't have one after all. I reminded them that I had a confirmed reservation, and the response I got was basically, "Well, the system says it's available, but it might actually be in the shop." That's unbelievable. I've rented from plenty of companies and have never had a reservation treated like it meant nothing. Because of this last‑minute mess, my family and I had to cancel our entire weekend trip to Minnesota. All of our plans, gone -- simply because Enterprise couldn't honor the reservation they guaranteed. Completely unacceptable.

I made a reservation at the west Des Moines store yesterday and I received a confirmation email and…read morea check in email. Only to get an email that there are NO cars available today. What kind of a business is this???

Excellent service from Ray! He was easy to schedule with, came to my home as requested, and was…read morevery timely. Ray was able to fix the rock chip in my windshield for a very reasonable price and in under 30 minutes. Professional quality service from a local business owner. Highly recommend!

Excellent service. Showed up at my home (per my request) during the agreed upon time ... On a…read moreSaturday! Reasonably priced (much less expensive than anyone else, and saved me plenty more by not having to replace the windshield later). Very professional (his car was easy to spot). Very clean. Responded to text to set up the appointment (which was helpful). I'm a repeat customer - and don't feel the need to look anywhere else.

I recently purchased a new to me 2023 Chrysler Pacifica. S & C added the rust detector monitor that…read morewas purchased through the dealership. I have since had them add window visors. a bumper guard, and had the windows tinted a little darker. Everyone is so nice and even let me bring my dogs with me one day. The work looks great and I highly recommend them.

Great guys, came in to get my 03 Subaru fitted with apple car play. Jason was fantastic advising me…read morewhich system and also showed me the controls . Highly recommend this business. Great pricing and efficiency at its best. Thanks