Friendly front desk staff and a very caring, informative valet team made this stay really…read moreenjoyable. After a long day of cross-country travel, everything felt easy and welcoming from the moment we arrived. The room was very clean, comfortable, and well kept. We also really enjoyed the in-house food options - convenient and surprisingly great. Overall, this was a great stop during our cross-country trip and we would definitely like to visit again.

This is a cool renovated historic hotel. The rooms are large as is the bathing area. Beautiful…read morelinens. A comfortable platform bed. Modern decor. Huge TV but I had to use my streaming memberships to stream any content. The staff at the front desk went out of their way to help us when we left for our concert and locked our keys in the car. I was disappointed there was no coffee and continental breakfast in the lobby. There was a café with a nice breakfast menu. I recommend this hotel. The lobby celebrates its storied past.

I've been here at the Des Moines downtown Hilton hotel and am appalled at how terrible of a job…read moretheir housekeeping did on our room after our first day. They did a terrible job with our beds- it looks like a kid did it or whoever did it just did a rush job and it's obvious they didn't try at all. The bathroom clearly wasn't touched at all. The sink still had a used hand towel and the surface wasn't wiped down, the trash wasn't changed, and all they did was swap out the floor bath towel. Our toilet still had marks from usage and they didn't clean it. Then the trash can in the living area was also not changed even though it was full, and our coffee supplies were not restocked. I tried to use the phones in the room to call room service and they didn't even work. So I had to call the front desk with my cell, and I was pissed- still am. Whoever did the housekeeping job for our room was awful. I'm not that harsh or picky with hotels but for Hilton, I expected much better service. We are Honors members as well. This is highly disappointing. The front desk sent an employee to restock our coffee bar and give us new towels, she didn't even apologize to me once. She asked me what trash needed to be changed, and then she put the bathroom trash can onto the bathroom sink to change it... and didn't wipe the sink down after. Then she left. Said nothing else, didn't ask if we needed anything. Made zero comments about anything. I wouldn't recommend staying here if their housekeeping service says anything about this specific Hilton. I barely complain about hotel service and am usually pretty understanding having worked in customer service myself, but this was absolutely not okay. They also promised us a room on the 8th floor and then changed us to the 4th floor hours into our check in day, and whoever was above our room was moving around/talking super loudly from 12am-6am, with spouts of coughing and puking. Not a huge deal for the noise since you can't control people, but now I'm pissed about housekeeping and want to rant about more. The plugs are also loose by the bedside tables/lamps, so your phone may not charge without you realizing until later. Overall- the housekeeping job, their service, as well as the attitude of the employee that came to the room after I complained to the front desk makes me wonder just how clean the hotel room really is. It's unprofessional and SO lazy. I do not recommend Hilton Des Moines Downtown. Edit: Next day after- I asked the front desk for the GM's card and talked to the front desk again about the housekeeping from yesterday. They apologized and I showed pictures and told them how the phones were also not working. Just got back to our room after having been gone all day, and when we left, they had people cleaning rooms in our hall at like 11am. It is 5pm now and they still haven't cleaned our room today. My brother saw one of the cleaners and he was just sitting in one of the other rooms on his phone not doing anything. I hate this hotel. Terrible service, unprofessional, and extremely lazy workers. I highly recommend going elsewhere like the Marriott. I expected much better from Hilton, especially being an Honors member. The walls are also very thin. Website: https://www.hilton.com/en/hotels/dsmdihh-hilton-des-moines-downtown/?SEO_id=GMB-AMER-HH-DSMDIHH&y_source=1_OTA1MDc4My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D

Hotel is quiet and clean. It's about 15-20 minutes from the airport with a courtesy van that is in…read morethe heart of the city. There is a bar/restaurant in the hotel that has some great wings.

Gorgeous hotel. We couldn't be happier with our recent weekend trip to Des Moines. We loved our…read moreroom and the decor style. The inside coffee shop was delicious and the restaurant had a great brunch. We also loved how close it was to the farmer's market we were able to check out on Saturday. Everyone who worked there that we interacted with was very friendly and professional. We won't stay anywhere else if we come back!

We've been to this hotel on two occasions. One to stay for a wedding celebration nearby and one to…read morecome back a few years later for the brides funeral services. While both times we visited showed two different slew of emotions, the consistent variable was the stay at the Surety. This hotel is beyond accommodating and gives a very cool vibe of old and new and is beyond successful at it. There were several of us that stayed here recently and the staff and management couldn't have been more accommodating. We had lunch one day at the restaurant and the server was accommodating as service was ending at 2p (our order was placed around 1:58p for about 6-8 of us). Later we were told by one of the GM's (Tim?) that would change as they look to remove the time constraints. Going back to (Tim - sorry if that was not your name), he came by later in the night to check on us, was courteous and offered us a free round, which some of us took him up on his offer. We'll be back in the future and do wish this location well!

This hotel was amazing! From the moment you walk in, there's an elegance to the entire place. The…read morelounge and bar are both really cool, with great lighting and a relaxing atmosphere. I also loved the interesting artwork throughout the hotel, every floor had something unique. We were very happy with the view from our room and really appreciated all the little touches, especially the chocolates. The massages were fantastic, and we really enjoyed the spa as well. It looked like the spa was undergoing some remodeling during our stay, so I'm excited to see what they do with it! The staff was amazing throughout our stay, and breakfast was great too. Overall, we had an excellent experience and would absolutely recommend staying here. Bravo, Des Lux. Bravo!

RHINO The front…read morestaff and manager were so nice and helpful! The decor of the hotel and bar was so cool and the complimentary breakfast was a nice added touch. The rooms were very spacious and were very comfy. Would definitely come back when in town!

Hampton Inn and Suites Des Moines was a really solid and comfortable place to stay. It's an easy…read moreten minute walk to both downtown and the East Village, which made getting around simple without needing the car. The hotel itself was clean, warm, and exactly what I wanted after a long day out in the cold. I was especially grateful for the parking garage that connects directly to each floor, which felt like a luxury when the weather was freezing. It was an easy, no stress stay and I would happily book here again.

Stayed here July 2025. Great location. No hotel bar! So I went to the Miller High Life Lounge next…read moredoor, great spot. Only downside in my room was no blackout curtain! Wtf. Water pressure A+ Heat of water A+ But that no curtain hurts....I was awake way too early. Otherwise smooth check in.

The stay here was comfortable. Elevators not the fastest and the food in the concierge lounge was…read moreaverage. Conveniently located downtown so easy to get around if this is where you need to be.

Staying at this hotel during a corporate gathering. The hotel has a bar and restaurant for guests…read moreto enjoy. Rooms are typical for Hilton brand. Hotel looks and feels good. Nothing that would keep me from returning.

I am extremely disappointed with our stay at the Embassy Suites by Hilton. We drove 14 hours so our…read moreson could participate in the Junior Olympics, only to spend our first night trying to resolve issues with our room instead of getting the rest we needed before his competition. First, the refrigerator in our room did not work. Even worse, there were ants throughout the room.This is completely unacceptable for a Hilton property. We reported both issues to the front desk, but were told there was nothing they could do. We then contacted Hilton corporate, only to be told they couldn't help either. To make matters worse, there wasn't a manager available at the hotel, and no manager was available through the corporate customer service line either. It was incredibly frustrating to have no one with the authority to address or resolve these issues. What made this experience even more disappointing was the complete lack of urgency, accountability, and customer service. After a 14 hour drive, the last thing any family should have to do is stay up all night trying to resolve problems that should have been handled immediately. When you stay at a Hilton, you expect a clean, functional room and customer service that stands behind the brand. Unfortunately, we received neither. Based on our experience, I cannot recommend this hotel. I hope management takes these concerns seriously and makes the necessary improvements so future guests don't have to endure the same experience.

This is my experience and do with it what you want…read more I've always had good luck with Embassy Suites by Hilton. This place was a letdown in just about every way. Check-in was super easy as we didn't have to go to the front counter until later on in the evening to get physical cards for the other couples in our room. We got digital keys so we were able to go right up to our room and drop our things off. Before we do that, we normally take pictures of the room just in case there's incidentals or something else. With that being said, I will post pictures of my disappointment with this room. We paid over $250 a night for this room and we're staying 2 nights. The Master room had a King bed, and the second room has 2, I'm going to say double beds, they weren't Queens. There was plenty of room for clothes and what not. There was a small refrigerator along with a microwave. And of course, a coffee pot with coffee pods. There was a couple of bottles of water in the room, but at a cost of $6 if you used them. It was stated on them. The bathroom was tiny! For a room that can have 6 people in it. I wish the sink would have been outside of the toilet and shower area. The exhaust fan also didn't work in the bathroom so the humidity built up from taking a shower and some of the unpleasant odors stuck around. This room was in desperate need of updates! From the carpet being stretched out and written down, and the dusty encrusted cobwebs by the air vents on the ceiling. The tables being worn and wasn't even a chair at the desk in the king-sized bedroom. Most windows, you can open up a couple of inches, and there's a screen on them. Not these in both rooms, they were sealed and bolted shut\n Which kind of sucked in the master bedroom? Because there was no way to regulate the temperature in that room. The fitness area looked pretty decent. There was one couple in our group that did use it and didn't have any complaints. I did use the pool and I have to say, there was disappointment here too. The water itself was cloudy. I was in the five foot deep area and not able to see my feet. Also was extremely chlorinated. To the point where even with your eyes closed in the water, they still burned when you opened them out of the water. There was no shower in the pool area to rinse off before or after you swim. Their hotel bar is quaint, for lack of a better word. Be aware that they do not accept cash. So you either have to charge your room or pay with a credit card. I think the price is what you would expect to pay in a hotel.The mixed drinks were expensive, over ten dollars. But a bottle of Coor's Light was only seven dollars. Parking is right across the street in a parking garage. Dollar per hour or ten dollars per day One saving grace for this place is their complementary Happy Hour drink, and Continental breakfast. The Continental breakfast has a lot going on. You have your Toast, cereal, yogurt, scrambled eggs, sausage, French toast, (muffins, bagels, bread with a nice toaster set up) and a really good omelet station where you can get bacon! Prom was going on over the weekend we stayed, so there was a lot of underage kids there running around till late. There was an issue about 1 AM from a group of them fighting along the second and third floor balcony areas where several cops had to show up to break it up. I don't know what all came of it, I went back to sleep. I didn't interact with a lot of the staff, but the ones I did interact with were great. The bartender was hit-or-miss, but the omelet station lady was awesome. Guest services was good when we went to get keys made. Housekeeping didn't knock on the door the morning of checkout, we did online for that as well, before they entered the room. He just used his card key to come in in the morning to clean. We got to interrupted making our plans for the day.

We're moving from CA to NY. Along the drive we've had no complaints regarding our lodging. Maybe a…read morechuckle in the Amarillo hotel where the bathroom door opened smack into the toilet bowl On day 6 the weather got winter ugly driving from Wichita to Des Moines and we r e a l l y needed a break. Staybridge Suites Des Moines to the rescue and specifically the cheerful, energetic & helpful Gabriella! As soon as we got to our room we knew we had to spend another day here! This place is so well thought out - fixtures, furnishings, decor and detailed finishing touches are A+. Gabriella handled our extension request quickly, and gave us helpful info about the hotel. There's a FREE ultra modern laundry, across from the well equipped gym and all attached to a covered parking garage. Staying in Des Moines? This is our #1 hotel!

Terrible incompetent service. We arrived they switched our rsvp to a "sister hotel" down the…read morestreet. When we arrived they could not find the rsvp denied they had been called by the other hotel told us our rsvp was non refundable and didn't give us a hotel room I would give zero stars if I could

The rooms were clean and spacious like they always are. The staff at the front desk very nice and…read morehelpful. The breakfast in the morning very good and excellent Coffee

The main thing this place has going for it is its convenience to the Wells Fargo Arena. As far as I…read morecould tell, it was the closest hotel that also had free parking. Easily walkable before or after events. Of course with that convenience, you do get a decent amount of noise from the outside the building, with people driving loudly or having an impromptu tailgate party at their vehicles. The hotel could use a little TLC, but I think overall, it's fine for a night or two, especially considering the price

My go to place when coming to DSM. Airport shuttle, amazing views, quiet, and convenient. Stay on…read morethe sixth if you can, the rooftop restaurant is on one half of the sixth. Parking is $35 but there are about 30 free spots behind the hotel and street parking is allowed overnight. Just be out by 9. This is a great hotel for business travellers, convenient for the ball park, Wells Fargo Stadium or even the State Fair Grounds.

It was 10pm and I wasn't sure where I would be staying the night. Josh made it happen tho. Room was…read moreclean, quiet and the staff was accommodating. Couldn't have asked for more.