If I could give zero stars I would after the experience I had today. I came to the rental office around 1:30 and there was no one in the office. I saw a doorbell to ring, so I did. Still no answer. I heard a vacuum in the back, so I figured maybe the guy can't hear me. I waited for the vacuum to stop, and rang the doorbell again, still no answer. I went to knock at the door in the back yelling, hello, and still no answer. I went back to the front, because I didn't want to go further inside, and starting ringing the doorbell again twice. All this took around 5 minutes, until a guy showed up looking upset. I said, "oh Hi I thought you couldn't hear me because of the vacuum haha." and he was very serious and said"...well it takes some time to come." ANd that gave me the first impression of, the guy did not want to be there, or was doing something in the back and was bothered that I was there. SO he then asks me, what I needed and I told him I need to rent a car if there are any available. He told me he only has one car available and the price would be $97/day. So now he was being rude, and I felt being taken advantage of. But I needed a car so I said, ok if thats my only option lets do it. He then asks if I'll be using a debit or credit card and I told him I don't have credit cards so I'll have to do a debit card. Then he says I will need to show two forms of utility bills to the address on my drivers license, and to provide something else, I cannot remember at the moment. I told him that's going to be a bit difficult for me to do right now because my phone screen is malfunctioning and if they have a computer or something I could maybe use to try to login to find the bills. He told me, no that they don't allow that. i asked if I could use my MIL credit card and he told me yes and I would be added on as a driver. So for the next 10 minutes I try to find some bills and try to login but I have difficulty because of my screen. WHile I was doing that, he was on the phone with his boss and his tone was completely different. He was telling him that everything was good and some other things and told the boss hope he enjoys his weekend and was super nice to the boss. After he hung up, he told me that if I can't give the information to him by 2 that he cuold not rent me the car because they close at 2. I asked him his name and he told me "Jack"...not sure if thats true. Then he said,"just so you know ma'am everything I've told you about providing the information is true and can be found online." And I simply told him, "it's not the information you are requiring from me, it's the bad customer service you have been providing me, you see that I"m struggling here to get the information and you have not been very helpful" . That was when he got offensive, and started saying how that wasn't true and that he has been nothing but nice and helpful. Which was nothing far from the truth. I then said I'm going to go get my MIL and get her credit card, I did that, came back and he said he needs her license and for her to be here, so I said ok let me go get her. As my MIL and I were walking to the office, he came outside holding out the credit card saying he is refusing service to me. My MIL was shocked and told him he was being very rude and he said yeah now I am, I am not doing service with you. He turned around and left. So that was that, and I'm terribly dissapointed in this rental place because I use AVIS often and now I WILL NOT BE GOING THERE. That man should not be in customer service because he does not understand what customer service means. Very rude. He simply did not want to help me out since the beginning. So now I am left with no rental. Thankfully I have family to help out with a car. This place needs new workers. read more
