Enterprise is a joke just Like their friends at AAA auto club they called and said they'd have a…read morecar for me today while mine is being repaired I called back and they said blah blah not til Friday completely unacceptable. ZERO STARS.

This Enterprise location is conveniently located at Dewey Ford right in their lobby/shop area, so…read moreif you car is going to be stuck in the shop for a while or you are going to be dropping your car off in the body shop for repairs you can check your ride out and go! They have an easy tablet check in where they can enter in your information, scan your card and scan in which car you are going to be with and then get you on your way. No long waits, and you get a receipt almost immediately. Staff is super friendly and explained everything in detail, especially some of the new technology in the car. Will definitely be using Enterprise in the future! They are the primary car rental company that I stick with because their customer service is fantastic.

Had a great vehicle for my needs that was very new and drove well, a Toyota. Rented for 4 days and…read morethey were very pleasant and it was extremely easy to work with them. Took pictures as I always do when I rent a car. Didn't have any trouble turning in the car. Would rent again.

Didn't have the vehicle I reserved. They ultimately found something 30 minutes later. They have an…read moreassociate that has a total smartass attitude that certainly isn't appreciated. Tried to bill me for damage that were previously there but I was able to prove that from my own pictures.

Last month we rented a car from here. We paid for the car. The day before we were supposed to pick…read moreup the car, they called and said they don't have a car. I said, "Fine", please refund my $348.00 and find another. It has been a month, and I still have not received a credit. I've wasted hours trying to get a refund. I will never do business with them again.

Great service when I had to schedule a rental car through insurance due to some vandalism. They…read morearranged the rental car, and scheduled the kind I wanted within a few minutes in the office. They went over cost after insurance and then put the card down for the deposit. They had the car waiting at the body shop for me when I got there and picked up the rental car at the body shop when my vehicle was done. The staff is super friendly and makes sure you have all of your questions answered before you leave.

Used mostly as consulting. Great customer service and pricing. Wasn't pushy like a salesman. Was…read morevery clear in the procedure. Very pleasant experience overall.

We recently had repair work done to our 2015 Dodge Ram after an accident. The quote was quick,…read morethorough and professional. They offered to help set up a rental for us, got our repair scheduled quickly and the work was done quickly. When we picked up the truck the work was great, the repairs were meticulous and we could not even tell where the work had been done. They even went above and beyond and cleaned my truck! Very easy to work with and would highly recommend them!

I reserved a truck online to pick up at 5 pm for their Ankeny, Iowa location. The day of, Budget…read moreTruck informed me that I must go to a different location, 10 miles out of the way, and they would not waive the extra mileage that would count against my trip. I arrived at the new location in Des Moines at 4:55, 5 minutes prior to my pick-up time. Upon arrival, no one was there to help me. I tried calling their location's number and Budget Trucks' main help number, and I received no answer for 15 minutes. Once I was finally able to get on the phone with someone, they informed me that I would not be able to get a moving truck for a couple of hours and that I would have to drive to an even further location (that would still count against my mileage). I was forced to find another moving truck (which was basically impossible) for the next day. All in all, we canceled the reservation, but I would never go to this place again.

Budget was the only company to have a truck available for our move when we needed a second truck…read more Customer service was lacking from the location in Omaha Nebraska where we rented it but we were super desperate for a truck. And so greatful to get our possession here. Their prices are so much higher than other companies such as Uhaul, but we were in desperate need of a moving truck. The truck was nice, it didn't break down like our Uhaul. It had a very roomy back. Even though the deck was higher it was easy to load and unload with the ramp. We dropped the truck off there was a bit of paperwork to fill out in the after hours drop box. Which was convenient.

They're complete vehicle inspection is very detailed and they provide pictures of everything. They…read moreinspected with an estimate of how long everything should last.

Scheduled an appointment for an inspection for a roaring sound coming from the car. The person who…read morehelped me upon entering (was welcoming) did not disclose any cost for the service. They quoted me just under $3,000 to change the gaskets, replace the catalytic convertor, and a myriad of other parts and services related to replacing the exhaust system. They also recommended I change the spark plugs. I had new spark plugs installed less than 100 miles earlier. When I asked them about this, they said it was only a "mileage based recommendation". Why should I trust any of their other diagnoses if they wanted $205 to replace spark plugs I just had installed? When I declined the service, the guy assisting me at the counter requested $49 "to throw at the technician". Not wanting an argument at the counter, I paid and figured I'd dispute the charges later. They put on a good front with the bottled water, shuttle service, and Biblical references on their website. They seem to have forgotten Matthew 22:39; the first verse they quote..."Thou shalt love thy neighbour as thyself" I was able to go to a local shop and they welded/fixed the flex pipe for $120 without any of the BS.

For an upcoming Independence Day weekend trip with my family - we decided to rent an SUV to haul…read morethe family and all the things that a family needs for a weekend trip. After reviewing rates - I found this Avis in Johnston had some decent rates for the Independence Day weekend. I'm a frequent renter, but this would be the first time with Avis in Johnston. I arrived at this location on July 3rd and was greeted promptly by Omar (who is the owner/operator of this location). He said he was finishing with a customer and would help me next. Once it was my turn - Omar worked on processing my reservation. He had indicated that it has been a crazy day and at the time I was picking up my SUV mid-afternoon - he had indicated that he had 35 rentals to get picked up before closing time at 6PM. I told him this was my first time with this location and he thanked me for my business and as a token of that, he upgraded me from an intermediate SUV to a standard SUV (which when you're hauling a family and luggage, additional room is always welcomed) :). Finished up the paperwork and was on the road with a 2019 GMC Terrain. Later that night - I was going to load up the SUV with luggage and whatnot and the entire rear cargo area was not cleaned. There was debris everywhere and a partially opened case of water remained. I was shocked - as a consumer, I shouldn't have to check to ensure that the INSIDE is cleaned. Someone missed the mark, and because of that - my family was the one who was impacted. Unfortunately, with the July 4th being the next day and the location being closed for the day, I called the AVIS Preferred Plus hotline, and talked with them. They apologized for the inconvenience and offered to exchange the car...at the Des Moines Airport since this branch was closed. I called the location to make sure they they did have a vehicle to exchange with since AVIS customer support could not verify as they only accept inbound calls and cannot make outbound calls. The agent on the phone was helpful. When I arrived to the airport, the exchange paperwork was pre-printed and car was selected and was on my way. The Airport apologized for the negligence that the Johnston location showed and ensured that the vehicle I was receiving from them was clean and they were spot on. The 2019 Jeep Grand Cherokee was spotless. Well oiled machine at Avis DSM! When I returned the vehicle to the Johnston location, Omar was working. When I told him about the issue - he acted like I was telling a lie - nonchalant attitude. He explained that with so many cars going out that day - things can happen. In fact, he said he WISHED HE DID NOT give me an upgrade as he drove an SUV earlier in the day that was cleaned. Who tells a customer that they wished they haven't given them an upgrade!? I was taken aback when he said that. He did not offer any compensation for the issue until I asked. At that point and after looking at the system - he took $20 off the bill as that is all that "management" would allow him to do. He did give me his personal cell phone number and asked that I texted him the pictures I took of the dirty interior. He also said that he would "put me on his list" (not sure what that means) and that this would not happen again the next time. Overall, it was an interesting experience; I certainly want to try this location again and put a full five-star review. However, if you tell a customer that "you wished you hadn't given the upgrade" it's hard to not remember that when choosing a rental car agency.

This AVIS location meets and exceeds all my expectations. The staff is very friendly and efficient…read more- the cars are comfortable, clean, and well maintained. I often have to adjust my plans, and they are very accommodating. I highly recommend AVIS and this location in particular.

I reserved an 8‑passenger SUV on Tuesday for a Thursday pickup, and out of nowhere they called me…read moreon Wednesday to say they didn't have one after all. I reminded them that I had a confirmed reservation, and the response I got was basically, "Well, the system says it's available, but it might actually be in the shop." That's unbelievable. I've rented from plenty of companies and have never had a reservation treated like it meant nothing. Because of this last‑minute mess, my family and I had to cancel our entire weekend trip to Minnesota. All of our plans, gone -- simply because Enterprise couldn't honor the reservation they guaranteed. Completely unacceptable.

I made a reservation at the west Des Moines store yesterday and I received a confirmation email and…read morea check in email. Only to get an email that there are NO cars available today. What kind of a business is this???

Excellent service. Showed up at my home (per my request) during the agreed upon time ... On a…read moreSaturday! Reasonably priced (much less expensive than anyone else, and saved me plenty more by not having to replace the windshield later). Very professional (his car was easy to spot). Very clean. Responded to text to set up the appointment (which was helpful). I'm a repeat customer - and don't feel the need to look anywhere else.

Excellent service from Ray! He was easy to schedule with, came to my home as requested, and was…read morevery timely. Ray was able to fix the rock chip in my windshield for a very reasonable price and in under 30 minutes. Professional quality service from a local business owner. Highly recommend!

Jason and Ryan went all out to help me diagnose an issue with my radio and they pull all the stops…read moreto solve it - these guys will not quit until they solve the issue. Highly recommend and great integrity- thank you guys

I recently purchased a new to me 2023 Chrysler Pacifica. S & C added the rust detector monitor that…read morewas purchased through the dealership. I have since had them add window visors. a bumper guard, and had the windows tinted a little darker. Everyone is so nice and even let me bring my dogs with me one day. The work looks great and I highly recommend them.