Do not use these people if you are a tourist, or living here and using a foreign licence, they will…read morejust mess you around. They tell you on the phone everything is fine, then when you go in they change their mind. The absolute worst 'service' I've ever seen.

From the owner: UDrive offer car and van hire using a two tier system to suit your budget. With newer or older…read moremodels depending on your needs. Our car fleet ranges from small cars to 7 seat MPV's and and our vans range from the standard Transit up to 3.5 t Luton vans with tail lifts. Our shortest van hire is 4 hours and car hire can be for up to 6 months at a time.

AA organised a hire after my car did a good job of dying on the way to Dundee. the team at…read moreGirdleness Road could not have done more. when a problem arose with the hire organised it was overcome in 10 minutes. lovely front office team offering professionalism Enterprise should be proud if.

We went to a local branch in person as we had a specific requirements, what we needed. They offered…read moreus a van of a size we were looking for, however when we came to pick it up a couple of weeks later, we noticed it was a smaller class. They never mentioned anything and if we didn't say anything we would have been charged for a bigger class and left thinking we got what we ordered. When we confronted them, they admitted it is a lower class and promised to pay us back the difference, as they had no van available in our class. Althoug the person talking to us was kind, we were vey unhappy as we were counting on the van we ordered - we would never go for the smaller one! They could have at least call in advance!!! We were moving on that day 600miles away - with thight schedule, dropping the van in the new city and not returning to the old town, so when you do not fit all your things into the smaller van, where do you leave it??? I understand things happen, but a simple call in advance that they do not have the van we paid for would be expected! Or, don't promis people and charge them for something you do not have! This situation caused us many problems and we had no other option on such last minute notice than to take the smaller van. We never got any compensations for the problems caused, just the exact difference of the rental price between the two vans. I wouldn't rent a car/van from them again!

Cheap initially but awful long wait at the airport to collect due to huge amount of money that…read moreneeded holding on a credit card for insurance purposes (we had taken it out privately) which meant phone calls to UK etc before they eventually accepted it on a debit card. On return was handed a 'receipt' without explanation which turned out to be a £160 bill for the GPS?! The voucher we had from Dollar merely had 'GPS' written on it which seemed to indicate it was included and I had not requested it at that stage, thinking we would sort it when we collected the car, which is what usually happens. We would have used Google maps on our phones had we realised this extra but there was not a mention of it at any stage during pick up or return. Am in dispute about it, however, local charges are in very tiny writing on the voucher it has been pointed out to me, although the amount taken directly from my daughter's bank account, seemed much larger than the daily charge in the small print. In essence, beware - it turned out that the hire was much cheaper than the rental of the GPS! Ridiculous. Lack of communication at the Hertz desk at Milan Bergamo airport in Italy is a big problem - not sure whether this is intentional as people returning the car are in a big hurry and are anxious to drop it it off and get to their flight home and are disinclined to read through paperwork and engage in any dispute. Would not use again.