This may seem odd being pleased and excited about a car rental branch, but as the staff were, so am…read moreI. The service was just so personable, diligent and good. They were so keen to help, open and friendly. Also they were very keen to give me a lift back after the car hire, they really did do their best. When they gave me the car, they really did go through all the details, showed me the car and did things to show me how the stuff in there works. I have really received all this before. If I am in Aberdeen again I will definitely use this branch and would have no reason to use any other company.

AA organised a hire after my car did a good job of dying on the way to Dundee. the team at…read moreGirdleness Road could not have done more. when a problem arose with the hire organised it was overcome in 10 minutes. lovely front office team offering professionalism Enterprise should be proud if.

We went to a local branch in person as we had a specific requirements, what we needed. They offered…read moreus a van of a size we were looking for, however when we came to pick it up a couple of weeks later, we noticed it was a smaller class. They never mentioned anything and if we didn't say anything we would have been charged for a bigger class and left thinking we got what we ordered. When we confronted them, they admitted it is a lower class and promised to pay us back the difference, as they had no van available in our class. Althoug the person talking to us was kind, we were vey unhappy as we were counting on the van we ordered - we would never go for the smaller one! They could have at least call in advance!!! We were moving on that day 600miles away - with thight schedule, dropping the van in the new city and not returning to the old town, so when you do not fit all your things into the smaller van, where do you leave it??? I understand things happen, but a simple call in advance that they do not have the van we paid for would be expected! Or, don't promis people and charge them for something you do not have! This situation caused us many problems and we had no other option on such last minute notice than to take the smaller van. We never got any compensations for the problems caused, just the exact difference of the rental price between the two vans. I wouldn't rent a car/van from them again!

Cheap initially but awful long wait at the airport to collect due to huge amount of money that…read moreneeded holding on a credit card for insurance purposes (we had taken it out privately) which meant phone calls to UK etc before they eventually accepted it on a debit card. On return was handed a 'receipt' without explanation which turned out to be a £160 bill for the GPS?! The voucher we had from Dollar merely had 'GPS' written on it which seemed to indicate it was included and I had not requested it at that stage, thinking we would sort it when we collected the car, which is what usually happens. We would have used Google maps on our phones had we realised this extra but there was not a mention of it at any stage during pick up or return. Am in dispute about it, however, local charges are in very tiny writing on the voucher it has been pointed out to me, although the amount taken directly from my daughter's bank account, seemed much larger than the daily charge in the small print. In essence, beware - it turned out that the hire was much cheaper than the rental of the GPS! Ridiculous. Lack of communication at the Hertz desk at Milan Bergamo airport in Italy is a big problem - not sure whether this is intentional as people returning the car are in a big hurry and are anxious to drop it it off and get to their flight home and are disinclined to read through paperwork and engage in any dispute. Would not use again.

Rude staff member, who is rarely at the desk and never apologises for anything. Arrogant, combative…read moreand thoroughly unpleasant. Waited 27 minutes for someone to appear when dropping off. He saunters in with a bag of chocolate for himself and not a single apology. Literally the worst experience I have ever had renting a car anywhere in the world.

Do NOT rent with Easirent. Sub standard in every way. First…read moreof all they won't take business credit cards. Why not ? Second of all they refused to take my Chase Bank Visa card because the numbers on the card are not raised. The guy at the counter in Aberdeen acted like it was a counterfeit card, a strange card the likes of which he had never encountered before. My best efforts to explain that most if not all USA cards don't have raised numbers anymore and that Chase is one of the biggest banks in America - were worthless. He just shrugged his shoulders. Numbers had to be raised. I even called Chase who said they had never heard of such a thing. He didn't care what they had to say. This guy called head office who affirmed this policy. I don't know what dark ages these people are living in. Seriously. None of my credit cards have raised numbers. And thank god I even had a personal card with me ! I asked him what he would suggest I do since I had already prepaid the car and at this stage had no faith in Easirents ability to refund it. He said he didn't know what to do. We were at a stalemate for a while. Eventually he called head office again , got someone else on the phone who said cards without raised numbers were ok if they were VISA cards. I said well this is a VISA. Ok finally we could proceed. He insisted on charging a $1500 deposit to my card. Additionally he went on and on about how I needed to buy extra insurance despite my assurances that not only would my credit card cover any excess but I had also purchased FULL insurance from Rentalcars.com through whom I made the booking. No he said that wouldn't do because Easirent would charge me multiple additional fees on top of everything that wouldn't be covered my insurance. It would be a VERY bad idea , he said, to drive any Easirent car without buying their additional policy. By this time I was ready to cancel the car but it was school holidays and I knew that there was a serious lack of availability. I was also in a time crunch . Had this not been the case I would have walked away there and then. Then I discovered that the one way drop fee to drop in Edinburgh was not included in the original quote . So now literally I'm paying five hundred pounds (no joke) to rent a car for a week. The car was a shitty old Honda that stank of cigarette smoke , the sat nav/ GPS was the cheap old kind that comes in a box and 10 miles down the road an engine light alert came on. I was not going to waste any more of my holiday on Easirent so I drove the car for the whole week with that engine light on and terrified that something was going to happen to it. The crowning glory is when I dropped the car in Edinburgh- they are so cheap that they've set their shop up by the long term car parking. They say there's a free shuttle to the airport - yes there is - it's the shuttle for the long term parking place ha ha ha. For the previous three weeks rental TOTAL with Hertz I paid less than I paid for this one week and I was upgraded for free to a brand new Volvo with internal sat nav / GPS. I will never ever use Easirent again. Buyer beware.

Always honest and reasonably well priced. As a result always busy, book well in advance.read more

From the owner: Dod Sims Garage in Aberdeen provides a first class service for your car. We are a family run…read morebusiness with over 50 years experience & our team technicians are dedicated to keeping your car on the road, at a price that won't break the bank.