Got my first-ever flat tyre on my drive in to Aberdeen on the evening of Saturday 6 July 2019. The AA roadside assistance man put a temporary tyre on my car and led me to the Kwik-Fit Plus on Hutcheon Street in Aberdeen as it was the closest garage to my lodging (The Brig Inn) that was open on Sundays. Once at the garage, he removed the temporary tyre and put my flat tyre back on the car, then dropped me off at my lodging. In the morning on Sunday 7 July 2019, I made my was to Kwik-Fit Plus on-foot. I arrived a few minutes before opening (10:00 a.m.) to check the tyre out and make sure I was towards the front of the line. I was not the only customer, but was very soon helped. I was afraid tyre fixing/replacing would cost a few hundred pounds, and was relieved when the bill came to a fraction of that price. It was around $100 (USD) if I am recalling correctly, which in my view was a deal. Cozy chairs and some concessions were available for those who opted to sit and wait for their vehicle, which I did. The wait was not long, with my car all fixed and me back at my lodgings and ready for the rest of the day a bit before noon. read more

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Utterly disgusted at the service of this KwikFit. I had a full exhaust fitted including the catalyst at a hefty price. Upon leaving for the first time, I noticed that I had a cracked windscreen. I imagine they just throw tools around. So I had to get that fixed. Next I found a check engine light on, I went back and they said it was an issue with wiring and they couldn't do anything about it. When I went to a proper garage they immediately noted that the wires were probed instead of checking diagnostics - a big no no. Next, my exhaust stared dropping low and scraped across bumps. I go back to KwikFit and I'm told a weld had snapped off so that's why its low. I go to a proper garage again and they are able to reconfigure the exhuast to the correct fitting. KwikFit 'mechanics' fitted the center and tail of the exhaust the wrong way round, then lied or was too incompetant to understand this, so told me it was a welding issue that they couldn't help with. I will never go back to any KwikFit again, in my mind they are about as useful as half a scissor. read more