Got my first-ever flat tyre on my drive in to Aberdeen on the evening of Saturday 6 July 2019. The…read moreAA roadside assistance man put a temporary tyre on my car and led me to the Kwik-Fit Plus on Hutcheon Street in Aberdeen as it was the closest garage to my lodging (The Brig Inn) that was open on Sundays. Once at the garage, he removed the temporary tyre and put my flat tyre back on the car, then dropped me off at my lodging. In the morning on Sunday 7 July 2019, I made my was to Kwik-Fit Plus on-foot. I arrived a few minutes before opening (10:00 a.m.) to check the tyre out and make sure I was towards the front of the line. I was not the only customer, but was very soon helped. I was afraid tyre fixing/replacing would cost a few hundred pounds, and was relieved when the bill came to a fraction of that price. It was around $100 (USD) if I am recalling correctly, which in my view was a deal. Cozy chairs and some concessions were available for those who opted to sit and wait for their vehicle, which I did. The wait was not long, with my car all fixed and me back at my lodgings and ready for the rest of the day a bit before noon.

Utterly disgusted at the service of this KwikFit. I had a full exhaust fitted including the…read morecatalyst at a hefty price. Upon leaving for the first time, I noticed that I had a cracked windscreen. I imagine they just throw tools around. So I had to get that fixed. Next I found a check engine light on, I went back and they said it was an issue with wiring and they couldn't do anything about it. When I went to a proper garage they immediately noted that the wires were probed instead of checking diagnostics - a big no no. Next, my exhaust stared dropping low and scraped across bumps. I go back to KwikFit and I'm told a weld had snapped off so that's why its low. I go to a proper garage again and they are able to reconfigure the exhuast to the correct fitting. KwikFit 'mechanics' fitted the center and tail of the exhaust the wrong way round, then lied or was too incompetant to understand this, so told me it was a welding issue that they couldn't help with. I will never go back to any KwikFit again, in my mind they are about as useful as half a scissor.

I went for four small checks; a seat not reclined, a broken SatNav charging point and 2 bulbs not…read moreworking and central locking not working in 1 door. I was told on phone that there would be minimum 1/2 hr labour charge @ £30 per hr irrespective of any fixes. After I called later, I was told that all checks have been taken 1.5 hrs and there would be bill of 100£ plus even if the only fix was changing bulbs. (I declined to not to fix door locking system and the charging case spare was not available with them). When I went to pick car, I was surprised to see that seat was not fixed. I asked the why and they said nothing was broken and mechanic wanted to show me adjustment. Next day I took car back to them in lunchtime, mechanic showed me adjust seat in 10 mins; I asked him if he has taken seat out. He said it was not needed as nothing was broken and it was just adjusting lever. I felt totally cheated and looted; I can't believe that these check have taken them 1.5 hr-seemed fooled to pay 100£ + to change to change 2 bulbs and check what I already knew.

budget tyre for the cost of a premium tyre elsewhere. fitter was going to take my car in to fit…read moretyre with filthy overalls until i said no your not! fair enough so he covered the seat which should have been done in the first place.probably just unlucky to knacker a tyre on a thursday night and desperate, when travelling home next day .or maybe just because it,s aberdeen and they think we,r all oil magnets up there.don,t use unless like me desperate.