I went for four small checks; a seat not reclined, a broken SatNav charging point and 2 bulbs not working and central locking not working in 1 door. I was told on phone that there would be minimum 1/2 hr labour charge @ £30 per hr irrespective of any fixes. After I called later, I was told that all checks have been taken 1.5 hrs and there would be bill of 100£ plus even if the only fix was changing bulbs. (I declined to not to fix door locking system and the charging case spare was not available with them). When I went to pick car, I was surprised to see that seat was not fixed. I asked the why and they said nothing was broken and mechanic wanted to show me adjustment. Next day I took car back to them in lunchtime, mechanic showed me adjust seat in 10 mins; I asked him if he has taken seat out. He said it was not needed as nothing was broken and it was just adjusting lever.
I felt totally cheated and looted; I can't believe that these check have taken them 1.5 hr-seemed fooled to pay 100£ + to change to change 2 bulbs and check what I already knew. read more