Cheap initially but awful long wait at the airport to collect due to huge amount of money that needed holding on a credit card for insurance purposes (we had taken it out privately) which meant phone calls to UK etc before they eventually accepted it on a debit card. On return was handed a 'receipt' without explanation which turned out to be a £160 bill for the GPS?! The voucher we had from Dollar merely had 'GPS' written on it which seemed to indicate it was included and I had not requested it at that stage, thinking we would sort it when we collected the car, which is what usually happens. We would have used Google maps on our phones had we realised this extra but there was not a mention of it at any stage during pick up or return. Am in dispute about it, however, local charges are in very tiny writing on the voucher it has been pointed out to me, although the amount taken directly from my daughter's bank account, seemed much larger than the daily charge in the small print. In essence, beware - it turned out that the hire was much cheaper than the rental of the GPS! Ridiculous. Lack of communication at the Hertz desk at Milan Bergamo airport in Italy is a big problem - not sure whether this is intentional as people returning the car are in a big hurry and are anxious to drop it it off and get to their flight home and are disinclined to read through paperwork and engage in any dispute. Would not use again. read more
