Rude staff member, who is rarely at the desk and never apologises for anything. Arrogant, combative…read moreand thoroughly unpleasant. Waited 27 minutes for someone to appear when dropping off. He saunters in with a bag of chocolate for himself and not a single apology. Literally the worst experience I have ever had renting a car anywhere in the world.

Do NOT rent with Easirent. Sub standard in every way. First…read moreof all they won't take business credit cards. Why not ? Second of all they refused to take my Chase Bank Visa card because the numbers on the card are not raised. The guy at the counter in Aberdeen acted like it was a counterfeit card, a strange card the likes of which he had never encountered before. My best efforts to explain that most if not all USA cards don't have raised numbers anymore and that Chase is one of the biggest banks in America - were worthless. He just shrugged his shoulders. Numbers had to be raised. I even called Chase who said they had never heard of such a thing. He didn't care what they had to say. This guy called head office who affirmed this policy. I don't know what dark ages these people are living in. Seriously. None of my credit cards have raised numbers. And thank god I even had a personal card with me ! I asked him what he would suggest I do since I had already prepaid the car and at this stage had no faith in Easirents ability to refund it. He said he didn't know what to do. We were at a stalemate for a while. Eventually he called head office again , got someone else on the phone who said cards without raised numbers were ok if they were VISA cards. I said well this is a VISA. Ok finally we could proceed. He insisted on charging a $1500 deposit to my card. Additionally he went on and on about how I needed to buy extra insurance despite my assurances that not only would my credit card cover any excess but I had also purchased FULL insurance from Rentalcars.com through whom I made the booking. No he said that wouldn't do because Easirent would charge me multiple additional fees on top of everything that wouldn't be covered my insurance. It would be a VERY bad idea , he said, to drive any Easirent car without buying their additional policy. By this time I was ready to cancel the car but it was school holidays and I knew that there was a serious lack of availability. I was also in a time crunch . Had this not been the case I would have walked away there and then. Then I discovered that the one way drop fee to drop in Edinburgh was not included in the original quote . So now literally I'm paying five hundred pounds (no joke) to rent a car for a week. The car was a shitty old Honda that stank of cigarette smoke , the sat nav/ GPS was the cheap old kind that comes in a box and 10 miles down the road an engine light alert came on. I was not going to waste any more of my holiday on Easirent so I drove the car for the whole week with that engine light on and terrified that something was going to happen to it. The crowning glory is when I dropped the car in Edinburgh- they are so cheap that they've set their shop up by the long term car parking. They say there's a free shuttle to the airport - yes there is - it's the shuttle for the long term parking place ha ha ha. For the previous three weeks rental TOTAL with Hertz I paid less than I paid for this one week and I was upgraded for free to a brand new Volvo with internal sat nav / GPS. I will never ever use Easirent again. Buyer beware.

Their total way of handling customers! I rented a car for a vacation. Was going from Florida to…read moreSouth Dakota and half way there the maintenance required light came on. I called and was told to drive three hours out of my way to turn it in and get new car. I explained that wasn't going to work and was told the car should be fine. Continued to South Dakota and called as soon as I reached my destination was told I needed to drive it 2.5 hours away. I did, just to be told someone forgot to reset after oil change! On the way back to destination, license plate either blew off or was stolen. Btw another 2.5 hours back! So I have spent five days out of my very short vacation to deal with something that should have been already addressed! Thanks for showing me no company really cares!

Do not rent from Hertz! 3 other car hire in the same building. They offered the option of insurance…read morewaiver. I accepted this because I am fully covered by my insurance. Their "Insurance Waiver " means that you waive any deductible and it cost me over 100 GBP! Also because I used a debit card the charged me nearly 300GBP deposit out of my checking account! This is all for a car hire that was less than 100GBP booked through Expedia. When I called Customer (no)support they refused to help at all! UK Call Center guy Damian @ext.6241 also told me since I used a debit card for the deposit of nearly 300GBP, it could take up to 14 days for them to return MY money!! Damian said that I should check my rental agreement but I can't because the person on the counter kept all the paperwork!

The car rental companies are all gathered in a building next to the airport (5-10 min walk)…read more The National desk is shared with Europcar and Alamo, so there was only one person at the desk for the 3 companies (and we were on saturday!). We had to wait more than 30 min because there was a lot of people renting cars that day (on the opposite, the Avis desk was almost empty). The woman behind the desk was very nice, as well as the person that gave us the car on the parking lot. No bad surprises with the car, and at the end of the trip the key return was quick. I would recommend National for the prices and services that are correct, but be aware that you might wait a bit longer than expected!