Honest, friendly, and extremely helpful. I had another shop that was lying to me about my phone and…read moretrying to take advantage of me to get $ for the repair. These people gave me an honest assessment, fixed what was worth fixing on the old phone I have, and instead of trying to deceive me on the other repairs like the other place did. It's nice to have good people in the world. I'll be back to this shop for any future repairs on any of my phones.

DO NOT GO HERE !! Terrible customer service. Sam tried to charge me $200 for a used iphone XR and…read moresaid it was the easiest option for him instead of fixing my water damaged phone. Then said he could give me an iphone 7 for $170 and that's all he can do so when I told him hold on and went out to the car to see if I had enough in my account he opened my phone up and started working on it and when I came inside he then tried to charge me for opening the phone to see if it had water damage and for "making him lose out on customers" he's unprofessional as fuck and hopefully this scamming ass store gets shut down. DO NOT RECOMMEND !!!!!!!!

I have a Samsung tablet purchased in 2016. On 10/19/25 the tablet just quit on me. Took it to The…read moreBroken Phone the following day and spoke with Levi. After examining it he felt the face needed to be replaced and wrote up a ticket for a replacement after taxes of just over $ 150.00. After a couple of days got a call and said the tablet was fixed and would only charge me $ 32.00. He did not order a new face but did take the tablet apart and did a hard reset that took care of the problem. I give Levi and The Broken Phone 5 stars. Service was polite and most of all...HONEST. Levi, thanks again.

I took my phone in today to have a screen repaired. I actually was shocked to find that it was only…read morea screen replacement that my phone needed, but it was that one thing that was needed to take my phone from not working at all to working again. The cost is so reasonable. I have taken my cell phones for screen replacements elsewhere at least 5 times in the last 10 years, and it has cost me $200 each time; granted, this is in California, but still, you get my point, Broken Phone's cost was very reasonable. Next, I'll take my computer in, now that I know he repairs those, also.

Mike's the man & Chris has the hands! Great service, and…read morewhen I tell you I was out in no more than 30 minutes!!! Mike was thorough and honest about the extent of my damage, and Chris.. macho man with the phone bend (it needed it, and I consented) Will definitely use them again and recommend them to anyone.

Well where do I start. Brought my android phone in for a screen replacement, and a laptop for a…read morebattery replacement. They gave me a estimate for the repairs and parts, and told me I had to pay up front, everything seemed cool, so I did. 159.00. I was told they both would be ready in a week, I wasn't in a big hurry. One week later is when the major run around started. I was told the parts would be in in a couple of days. Time after time i was given some kind of excuse. Be ready next day, or by the end of the day. That was a lie, just like every other time I check on the progress. I finally got my phone back in about three weeks. Phone works fine. More and more excuses and lies about my laptop. Two weeks later I find out that the motherboard was toast. They ended up selling my another laptop and discounted some of the cost of the money I had already paid. I bought it just to finally be done dealing with this totally worthless company. I made an extremely huge mistake going to this place, and I never will go back again. I honestly have to say that these people running the Shreveport store, have no absolutely no business dealing with customers. Didn't have a problem with there technical ability. I know for a fact that I'm not the only one who feels this way. I know one thing, you won't be in business very long treating customers like this. I sure hope it didn't have any thing to do with my skin color.

This place isn't easy to find. I drove past it and had to turn around. The prices are competitive…read more You don't have to stand around in line waiting. The iPad mini screen they replaced was shattered. Now it looks as good as new. They delivered on expected date and we are thrilled!! I will definitely recommend my friends to check The Shattered ER out because who has ever cracked a screen and kept using the device anyway? Now you don't have to do that!

I highly recommend Shattered ER to handle your device screen repair needs. They repaired the…read morecracked screen on my HP Pavillion dv6 laptop that I've had for years and did an EXCELLENT job. They let me know exactly what they needed to do to repair it and how long it would take. Customer service was friendly and professional.