Drove 30 mins to get to store and buy my son 2 pair of shoes for school. First experience wasn't…read morebad, it's super annoying for stores to keep one shoe out of each box in the back for fear that people will steal their shoes??? (I assume that's why) Ok. Fine. Found what we needed, I was happy with my purchase. Got home and realized the other shoe they had to retrieve from the back didn't match the other shoe I had purchased. Annoying. If you can't leave both shoes in the box, please double check and triple check that you got the right match. So back to the store I went (mind you, this is a 1 hour round trip) because I realize that sh-- happens. The lady helping me was the same as the first day (first trip on Thursday, this trip on Saturday), I told her the situation and she went to the back to retrieve the correct shoe. (Back story- I purchased an older, on sale, pair of Hey Dudes, the mismatched one I was given was the same color, but had one of their newer logos on it, not the old logo as I had purchased.) she comes from the back to tell me she can't find the other shoe to what I purchased, but the match for the newer pair was there and I could pay $15 more for that shoe. I told her that it wasn't my fault. She said she could ask a manager if she can give me the newer pair for the same price I had already paid. I said "please do." (Why would you ask the customer this, of course you should do that, that's the right thing!) The redeeming factor here is that the manager said they could give me the matching new pair for the same price I had already paid. There was no way I was giving them $15 more because they can't find the shoe match I had purchased. Especially after driving 1 hour round trip TWICE for shoes alone. Overall, customer service was ok and the store has an ok selection with ok prices. But unfortunately for them, this one incident turned me off from buying here again.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.