Doctor Webster did a great job. Very professional. I will go back every year to have my ears examined.

BEWARE!!!! Absolutely and Unequivocally...the WORST ENT Anyone could ever imagine. The room itself looks unsanitary. No imaging technology and there were instruments laying around on the small metal desk that were uncovered. There is NO hand wash station in the room we were in. The doctor was NOT wearing gloves when he came in. My S/O and I voiced our concerns regarding the cleanliness of the room, station, and instruments. The doctor immediately got defensive and angry and told us this office may not be the right place for us. So we walked out and left. We will NEVER come back and I urge you to look elsewhere even if your PCP recommends this place. This is not appropriate and imo should be investigated by the Florida Department of Health!!! read more

ENT Specialists - Ear Nose & Throat Near Me - Boynton Beach, Florida

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Had an appointment at 11:15 and they said to get there 30 minutes early which I did. There were only 3 other patients in the waiting room. They took me into the room at 11:15 and said the doctor would be with me shortly. I waited 30 minutes and no one came in so I asked when the doctor will see me. They said he is finishing with a patient and I would be next. 10 minutes later I walked out of the room and asked again and they didn't have an answer so I left. Would never go back there. Terrible patient communication read more

Dr. Archilla is a caring and very qualified ENT physician. Whatever issues that I have had, the doctor prescribes the correct medication, or sends me for tests to understand the issues. He is just terrific, and a very nice person as well! read more

Dr. V was cattling all the patients around from one room to another. Without telling me i was probed and numbed. Of course, he did the job got fishbone out. But wanted to sign me up for surgery sharing i have to get nasal polyps out. hold off! let's try medication or rinses before. Nope he had ordered a CT scan and wanted me to go that route. Polyps grow back and i had no desire to go to surgery. It's pretty much like a car dealership in there. Especially when you meet your deductible they feel the need to cash in. Never will return. Go see Dr. Light (ENT) in Boynton. read more

The front desk experience was absolutely dreadful. Despite having two different office visits with my referrals, I've never managed to see a doctor. The staff was disorganized, rude, unwilling to assist, and downright lazy. I sincerely hope this is not an indication of what it's like when I finally get past the gatekeeper and see the doctor. I tried calling multiple times, but I was put on hold for over 10 minutes on several occasions. Frustrated, I hung up because no one would pick up the phone. At my last scheduled appointment I requested to speak with the Ofice Manager, Paul Schwartz, who I was hoping would help me navigate this nightmare. After waiting 10 minutes to speak with him, I approached the front staff to find out he had no intention of speaking with me. So i left. Need I go on? There's no accountability to the customer. read more

Even though Dr. Archilla is wonderful, I will no longer use him as my doctor. I received an electronic voice mail from billing insisting I owe $15.53. I called Stacy in billing to question this charge since I already paid $20 on the date of visit, 3 months ago. Stacy was rude, condescending and had difficulty understanding my position. She spoke to me as if I were an idiot. She hung up on me when I said I am questioning the charge. She claimed the $20 I laid was from the previous year. I never received a written bill either by mail or email. The staff in this office is rude and should not deal with the public. read more

just now New Will never be returning to this place again. My son was referred to this place by his pediatrician due to enlarged tonsils. The staff is rude they will rip you off. We saw DR David Kay he talks so fast like he himself is on mayor medication by far the rudest person in his practice does not care to hear my concerns or what I have to say giving me an attitude in front of my son because I am hesitant to put him through surgery at such a young age hope you guys enjoyed the 250 copay for the 10 minute visit because you will never see me or my son again at your practice looking for another specialist where i am not being rushed out and on to the next patient. read more

Horrible customer service. The finance lady when you go to pay at the end was rude, was told at beginning off appointment it would be a $30 co pay and I would pay after and then when it came to pay with the lady in the back she ended up telling me I owed hundreds more which I did not come prepared for and did not have hundreds with me , asked if she could bill it and refused to do so. I have never been to an ENT who charges for the things I was being charged for without even running it through insurance first. And then to put on my receipt labeled as "self pay" when I was using insurance just goes to show they never ran anything through insurance and just wanted to collect their money. Her attitude was horrible and I will not be coming back to be treated that way again, have a heart when someone doesn't have hundreds of dollars prepared for and to just have no empathy whatsoever ever is disgusting and just demand it gets paid. I get it you are a business but to have someone like that working for you with no heart or empathy and basically tell the patient they are a liar when they were never told there would be extra charges is a disgusting way to treat patients. I work in healthcare and I am not the type to be rude or mean and it is very disheartening you have someone working for you like that and have no policies in place when someone cant pay a couple hundred dollar bill immediately when they weren't expecting it on a first time visit and denied for a bill to be sent to me to pay at a later date and told I can't leave u til I pay. i would never treat anyone the way she treated me, i left that office is tears. You need to be transparent with patients that there could be extra charges and when it comes to the time to pay, for your staff to be kind and understanding and find a way to bill the patient receiving services when they don't come prepared for a couple hundred dollar bill. Especially for a 5 min appointment and a "scope service" I have never ever been billed for in the past when it has been don't by other doctor's offices. I wish I had read these reviews before going!! Everything mentioned in these reviews happened to me and they clearly haven't changed a thing. What a shame. read more

I forgot to mention in my previous review an observation. The laryngoscope was not in the examination room. It was brought uncovered across the hallway by the PA. Not proper aseptic technique. I was concerned about that. Usually the laryngoscope is kept in the examination room in a sterilization tray with a protective case. read more

I guess I'll join all the other bad reviews - I hope anyone needing an ENT finds these. We went to Dr. Vengerovich and without much discussion he sprayed a liquid up my nose and started putting a camera in there. OK fine wish I knew that was about to happen. Then they charged us $300 for a "scope" that we never approved to happen. They they fought with us that we approved it when we did not. Gave no diagnosis despite congestion he observed and office staff was rude, angry and when we called for those records to go to other ENT they made it impossible to get them. Scopes are not recorded - just so you know. This place is scary - don't go. read more

I agree with other negative reviews. Dr. V does not explain things well and not helpful. Hard getting test results. Looking for another ENT.

Very poorly staff and office manners. Office staaff who schedules surgery and office manager hung the phone up on me due to not liking I was expressing frustration over the office taking over a week to call me back and schedule me for a surgery, I was told I needed to have a soon as possible. Office staff states I was the one being disrespectful, despite the fact I was not yelling, raising my voice, or using inappropriate language. The office spent two months having me come in for multiple appointments multiple scans and then when decided that I had to have surgery took their time scheduling. This office does not show their Pts. empathy and cannot handle hearing frustration and disappointment from a patient when they are in pain. Very disappointing, unprofessional, and uncaring. Do not use this office if you have urgent needs! read more

i actually really appreciate dr v and this entire establishment. anytime i have had a developed problem i come here and they take care of me and are very kind . sad to hear the other reviews but i just wanted to put my good out there because this place has never made me uncomfortable or upset read more

Had a 10:40 appt. Received 5 emails to remind me of new Doctor appt. Arrived 10 minutes early, Waited ONE hour, then the clerk offered to reschedule me. 10 patients went In Before me. Horrible Customer Experience!!!!! Walked out without seeing Do tor. This place looks like a cattle call !!!! read more

I've always had good experiences with doctors from Bethesda Hospital. That's why I chose ENT Specialist's. I had a 2:00 appointment with Dr. Vengerovich. After waiting a half hour I in an empty waiting room, I finally asked what was taking so long? I was told they were waiting for a room to open. With in a few minutes ( no one came out), but I was taken into a room , where I sat for another 25 minutes before I finally left. I DO NOT recommend them, unless you have nothing better to do than sit and wait read more

I truly hope this message is shared with Management and staff. The lack of transparency and professionalism provided ranks lower than a 1 star. I'll briefly explain the situation and the outcome. The day before the scheduled surgery we get a call saying there is a deductible that must be paid in the amount of $422. I asked the representative (Star) can they provide me with a statement or invoice to display what the fee was for. We were told its to cover the deductible and that no documentation would be provided beyond the receipt after payment. I questioned the amount and the "practice" of paying for services with no documentation. The representative stated that is their policy. I asked to speak with a manager and was transferred to the Billing Manager (Stacy). {The experience gets worse from here.} Instead of resolving the situation in a transparent manner, the billing manager (In an aggressive tone) states that it is the companies policy/practice to collect the negotiated deductible based on their conversation with the insurance company and that I can speak with my insurance company about the fee if I wanted to. I ask to see the policy. To which I'm told no document exists. It is their practice. {further cutting me off and telling me to let her finish talking} The billing manager continues to say the fee must be paid or I would have to pay the full pay amount. She coldly says speak to CIGNA, my insurance company. I ask the billing manager for the Current Procedural Terminology (CPT) for the procedure. She gives me the code, but conveniently leaves out information. Once provided information from CIGNA and a reference number I call the billing manager back, only to provide her with the information I obtained. {Second time speaking to the billing manager} I mention I would like a copy of ANY documentation noting that a payment should be made and the billing manager notes I can come in and make a payment. I agree to come in with the intent of seeing the documentation of what I would be paying and the "policy" the office had in place. While at lunch I get a call stating the surgery would no longer be able to happen tomorrow unless we full paid the cost of surgery since there was a coordination of benefits issue. {Wow} How convenient; the day before surgery and only after the third contact with the office. I call the billing manager {Third conversation of the day} only to be told the coordination of benefits issue was not going to be resolved today and I would have to reach out to CIGNA. After explaining to the billing manager how shady and unethical this update seemed I was hung up on. Please do yourself a favor and find another provider. This one lacks customer service skills and has unethical and nontransparent business practices. Run. Actually don't even bother to call or visit them. You've been warned. read more

Bunch of crooks, running a practice the way a broken healthcare system lets them get away with. No transparency in billing. Wanted to charge me $425 for a 3 minute exam. No exaggeration. read more

This has been a ridiculous experience with the accounting department at this doctors office. They took money for my deductible, which was already met, but they did not know it because they did not have the most up-to-date information from the insurance company. Fine, I can work with that. However, trying to get the refund has been ridiculous. The woman in accounting is very rude and has scripted answers for any question you ask. Furthermore, she keeps telling me I need to call back every two weeks to remind them to send me the refund for the deductible that they didn't need to charge for in the first place. In the meantime, if you call, she gets nasty with you. It feels like a no-win situation. It has been several weeks since I posted the original review and still no money. I've reported them for fraud to my insurance company as, according to the law, drs cannot charge you for a deductible and then use that money for any future appointments. read more

This is by far the most efficient medical office I have ever dealt with. What a refreshing change. I saw Dr. Vengerovich for tinnitus and a clogged ear. He ran hearing tests and then sat with me to explain the results. I will be going back for follow up soon. I would definitely recommend Dr. Vengerovich- he is very personable, professional and thorough, as was the office staff. read more

all the tvs in office don't work why are they up what are we playing for if the tv don't work in office for the active children?! very disappointed read more

By far the worst customer service the receptionists & the manager is very unprofessional, and rude. No type of consideration especially when the doctor allows me to bring all my kids together she says no but doctor always overwrites her & she gets mad for no reason I mean why should I come back to back when I can have all my kids seen same day. The lack of communication here is crazy and no type of consideration for the parents schedule but yet they ask for you to come early and they do not bring you to the back till 30 minutes to an hour to your appointment let's be more professional and caring for the children's and parents work schedule. By far the worst office. The manager did not even want to give me her name. If you care about your kids do not bring them to this office the disgust lies of good reviews they pay for them one of there receptionists told me and they not too sterile and clean either she told me everything. read more

Dr was great but when I called to schedule surgery I have not gotten an answer or a call back from her and if I don't hear from them soon i will be finding someone else read more