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ENT Institute

1.6 (14 reviews)
Closed • 8:00 am - 4:00 pm
Updated 2 weeks ago

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North Fulton Ear Nose & Throat Associates - Waiting room

North Fulton Ear Nose & Throat Associates

3.2(21 reviews)
1.8 mi

I really appreciated Dr. Conger seeing me on an urgent basis when I was in a desperate time-crunch…read moreto get some help! He could not have been more polite, professional, or considerate. He helped me through a sticky health situation and I will absolutely be returning to this practice in the future! I would also like to compliment the lovely receptionist, though I can't remember her name. She was instrumental in recognizing my health issue and going above and beyond to secure me a same-day appointment. Thank you both!

Although Dr. Amy Schettino may have medical knowledge her treatment of my husband as a patient was…read moreobjectionable. We are appalled that she never bothered to contact my husband regarding the results of his lab test results. Not a call, not a text, NOTHING! At times texts are fine to answer many questions, however when a patient requests a call to speak to the doctor directly, not by text and she never responds, it is unacceptable. Even after speaking directly to the office staff regarding a call back and told two days in a row that the doctor would call us back that NEVER happened. We just got another useless text. If Dr. Amy Schettino does not want to take the time to have a short conversation with a patient on occasion, and will only respond with a text she should not be practicing medicine on patients. We did not receive the medication prescribed in the form that was discussed in her office. She asked how we preferred it administered and confirmed this in a clear discussion at the end of our appointment. We called the office and spoke to an assistant who kept blaming us for not understanding what form of the medication was ordered. We understood EXACTLY what form of medication was discussed. It was not the first time my husband used this medication. Take responsibility for your mistakes! The medication was ordered in a different form than the first time we used it which caused confusion resulting in delayed administration of the medication. This caused my husband to be in pain and severe discomfort longer than necessary. Specific messages were left regarding this issue requesting a phone call from the doctor to discuss it. A call was never received. We also called asking if one part of the lab results were back and were told they would let us know the next day regarding that particular part of the results. We never heard back regarding the result we asked about with a call or a text. We understood there was a different culture that would take several weeks. As stated, we never received a call about any of the results to discuss what further measures should be taken. We went to the portal several weeks later to review the lab results that we were informed would be available after several weeks. Dr. Amy Schettino did not have the decency to get in touch with us regarding the results and to discuss them. This is despicable. What respectable physician ignores their patients lab results and never calls to discuss them. I come from a family of many physicians and if they treated their patients the way Dr. Amy Schettino treated us, they would not have a practice. We had to request the medical records four times in ten days without them being sent to our primary care physician. If you do not have the respect for a patient that needs to speak to you on occasion you should not be practicing medicine. It takes more than some medical knowledge to be a good doctor. It takes communication with your patients in a timely and considerate manner. That means a short conversation on occasion. You are required to follow up on your patients lab results in a reasonable timeframe. We also learned that his symptoms could be other issues that she never addressed in her diagnosis or from his lab results. We requested my husbands records and proceeded with another capable, caring and responsive ENT physician at a different practice. Our new physician discussed in detail with us my husbands results and what was causing his symptoms. Now that I have researched many of your reviews I wish I had read them before we visited your office. We never would have trusted you with his healthcare. The reviews we read are not the only negative feedback we have heard regarding care received by Dr. Amy Schettino.

Joel A Hoffman, MD

Joel A Hoffman, MD

4.2(6 reviews)
11.3 mi

Dr. Hoffman is truly one of smartest doctors I know! He is a great listener, and was able to solve…read moremy son's "medical mystery" in one visit. Prior to seeing Dr. Hoffman, my son and I had made several visits to the pediatrician because he had been sick for 5 weeks. We had seen 4 doctors who were unable to diagnose him or help him, one of whom had misdiagnosed him and put him on the wrong meds. Dr. Hoffman really helped my son by listening to us and his symptoms. By thinking outside the box (differently from the other doctors we'd seen), and ordering the appropriate tests, he was able to get the right diagnosis, and give him the proper treatment to get him on the right track towards healing! My son is much better now --Dr. Hoffman is wonderful!!

I chose this Dr due to reviews. It was a horrible decision. Dr Hoffman never looked at MRI nor…read moreXrays of broken nose. Cared little about the physical correction. Since he did not do a closed reduction (reset) of my nose soon after injury, I now I have a bone that has healed out of place and have to wait months to have surgery to fix. Could've been done in the office. Now I have to get insurance to work with someone else and have my face cut open. He later wanted to do a valve procedure that "might" alleviate some of the breathing issues, but again never looked at images. When scheduler contacted about the procedure there was a discrepancy about which (correction vs this thing) should be first. I then contacted other providers who immediately asked, do you have images? Got 2nd opinion and an actual thorough exam that is not suggesting the nasal valve and indicated other issues. Both visits with Dr Hoffman were rushed liked he had somewhere else to be. Very unfortunate because the staff were very nice and helpful. The pamphlet deal made it feel like a slick used car salesman. I give 4 stars because of the staff. I give zero stars to the Doctor, and I give 2 stars to their 3rd party billing that still hasn't fixed the pre-approved insurance billing, but at least they aren't calling me about the bills yet. So that's an average of 2 stars. Really regret seeing this provider and the 40 minute one-way drives made it even worse. I don't like trashing people; however, posting this review so that others don't have same experiences that I did.

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Joel A Hoffman, MD
Joel A Hoffman, MD
Joel A Hoffman, MD

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ENT Institute - earnosethroat - Updated May 2026

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