Terrible communication regarding allergy shots. Received no call or message that my vials were…read moreready. Only way I knew was when I got the bill from my insurance company for injections I never received. Front desk is extremely scatterbrained and talking to each other about personal business while trying to give the receptionist important information. I understand that they are busy, but come on. 5 stars for the nurses and scribes, they are excellent. Billing/reception needs a complete overhaul.

This would be a 0 if that was possible on the scale. As someone who works with providers and also…read moreworks in the medical field I was so taken back by my appointment and experience. Being told, "projectile vomiting and lethargy is a loose term" and that your child may just have reflux when you have watched your child turn grey and almost limp in your arms is not a loose term. The doctor did not know I was medical. And I even called the nurses ahead of time to make sure bringing my child into this appointment was appropriate. The doctor charged me for a visit and said I will see you in 6 months but cannot give you anything or any info currently. Atleast just admit you aren't sure but let's see where we can go or what we can do. I was also told, "Well most kids don't die but you don't want yours to be the one". I came with a list of questions and zero were answered. And I do in fact know what lethargy and projectile vomiting entails. I asked for guidance regarding a food ladder as well and was told this cannot be given either.

Sneaky, unethical billing practices. Hit me with a surprise $347 bill…read more I received penicillin allergy testing. When I asked the office staff, they reassured me that they were in network with my insurance, and not to worry. A few weeks later, I received a bill for $347. I called the billing department thinking this was a mistake, as this is 3 times higher than the average price for this test, but they informed me that they charge the maximum amount allowed by state regulations and that I should have thought to ask them for an estimate. I told the billing representative that the office staff made it sound like this would be covered by insurance, and she stated "well, that's too bad." The only discount they offer is 10%, IF you pay the bill completely in full. They outright refused to negotiate the price any further, even when I explained that this bill was causing a HUGE financial burden. Please AVOID THIS PRACTICE UNLESS YOU WANT PAY RIDICULOUSLY HIGH SURPRISE BILLS.

The people who work here are miserable. Just walk in and tell them you want something done yourself…read morebecause they don't care to actually assess or look at anything. Got my tonsils out quickly though.

The quality of care at this office has been declining steadily for the past year at least. The…read morestaff has had a huge overturn recently. The majority of drs and nurses here do the bare minimum. I would tell Dr. Keitel about skin symptoms I was having related to allergies, and he would say "hmm interesting" and not even note it in my file and then tell me to go to a dermatologist who would tell me it was allergy related. I also asked a nurse that has been with the practice for years if there was anything I could do about my high IGE levels that were discovered on blood tests, and she said no. I googled the answer and yes, there are options for treating high IGE. I am now getting treatment through a different allergist. I asked the nurse practitioner if she could do a food allergy panel, and she said they didn't have a panel and then discovered that they do have a food allergy panel when she looked for it. To top it all off, I have a special needs family member who saw Dr. Keitel, and Dr. Keitel didn't even physically examine them! Truly sad. Now I go to Allergy and Asthma Care, and they have taken much better care of me. Overall, if you are looking for an allergy practice that is more useful than a google search, I wouldn't go to allergy partners. There are much more competent allergists in the area.

I brought my 16-month-old son here to be tested for allergies. The wait was fairly short and I was…read morehappy to see that the exam room was designed with young kids in mind: lots of toys and not too much for him to get in to (e.g. cabinets had a child-proof lock). We saw Dr. Keitel and I felt he was knowledgeable and responsive. We had to wait in the exam room for 20 minutes for the allergy test results, but since the room was so kid-friendly, it really wasn't a big deal--he just played the whole time. The results and recommendations were clearly explained to us by the doctor. Thankfully, I don't expect to need to bring my son back, but if we needed to for any reason, I would definitely see Dr. Keitel again.

I have gone to Dr. Kratz for years and both he, and Maryanne the nurse are very nice. In fact, when…read moreI was younger Maryanne was so nice that she made me want to be a nurse. That idea didn't work out lol, but still that shows how nice she is. Also, right when I turned 18 I stopped going to get my allergy shots because I was no longer under my mom's insurance and I didn't want to waste the money. When I got a better job with my own insurance, I decided to go back... and I went almost every week for about 2 years without them even running it through my insurance. I guess they felt bad for me, thinking I was poor or something since I didn't go for about a year, and they wrote it off instead of charging me. Again very nice. This made me stay there longer than I should have. What made me finally decide to leave, was that there were multiple incidents where I headed over there after work, and they were supposed to be open til five but instead closed like 15 minutes early if they had no appointments. For allergy shots you don't need appointments so I'd hurry there and get there like 10 minutes before they were supposed to be closed, yet they had closed early. This happened a good 10+ times over a period of 2 years, so when my mom started taking my little sister to a different allergy doctor, Dr. Keitel I decided to give him a try as well. I only wish i would have switched earlier! As it turns out the shots that I was getting from Dr. Kratz were only strong enough to treat it like a medicine. The shots I'm now getting from Dr. Keitel are way stronger and they're helping to build up an immunity which should help me completely outgrow my allergies within 3 years! This is big news for me since I have really severe allergies. Also my allergies have been so bad for so many years, that it caused me to have a deviated septum which has made me have chronic sinus infections. They have gotten really worse over the past year, and it also causes me to have really bad migraines. As nice as Maryanne & Dr. Kratz are I almost want to give them a 4 or so, but the truth is if I were getting the right treatment years ago I wouldn't have as many health problems as I do now, therefore all I can give them is a 2. One positive is that since I can compare my new doctor to them, it makes me appreciate just how good the new doctor is!

I love this place! I…read morehave had severe allergies all of my life. I've seen multiple doctors, and have gotten shots for years but they were shots that was like medication... not getting rid of the problem. I recently started going to Dr. Keitel's and he is so much better than any other allergy doctor I've ever gone to. He made a plan with me for my allergy shots and said that my allergies will be completely gone in 3-5 years. This is something I never thought was possible, to be allergy free. I'm so excited! Also he ordered some tests and found some other problems that I had, that had never been diagnosed even though I'd told other doctors the symptoms. I am very impressed with he, and all of the workers at his office. They are very friendly. Another thing I like about them is the convenience of getting in. They have two locations to choose from, one in Crestview Hills and the other one in Florence. They are also open late on Tuesdays (Until 7pm I believe) for those who need to come in late for shots. Also you don't need to have an appointment for a shot, you can just walk in. That's very convenient. The only thing I don't like is that you have to wait 20 minutes after each shot before you're able to leave. When I got shots at my old allergy doctors I was in and out. I completely understand it though. These shots are a lot stronger (building up an immunity to the allergy) so they want to make sure you have no reaction.) From now on, I'll just remember to bring a book for the wait, which I noticed a lot of other people did. I'd definitely recommend them to everyone with allergies.

We have been coming to this office for many years and have always been happy until now. The office…read moremanager either quiet or was fired. My daughter had a very bad allergic reaction while at the office and was given an epi pen injection. After a 20 min wait she was allowed to drive home. No emergency contact call was given. She was not in any shape to drive home. I am disappointed I was not contacted. I called when I found out what happened I was told by the office manager I would receive a call back when she knew the detailed. After many calls and no reply I found out she was no longer at the office and my daughters medicine had been thrown out. I asked to speak to the manager and that's when I was told she was no longer at the office. I asked to speak to the doctor to find out why the medication was thrown away and we were not contacted I was told I'd have to pay another office visit to speak to the doctor. I then contacted corporate to let them know our medicine had been thrown away and no communication was given to us even though I was calling the office weekly. Corporate office assured me that was not the protocol for medication to be thrown away and customers to not be communicated with he told me he would get to the bottom of this and get back with me on what he could do. It took me three weeks and three phone For anyone at corporate to return my call. He told me I have no idea why my messages are not getting back to me but I will fix this. To date nothing has been fixed I'm not even sure the doctor knows what has happened to us. Multiple phone calls and zero communication. I'm sure a lot of this has to do with no office manager but customers should not be the one to take the fall for no communication or office management

My son had tubes put in his ears at this outpatient surgery center. The center itself is very…read morenice--everything seems very clean and new; there are tons of magazines in the waiting area and a special kids corner with toys. All of the staff were very warm and friendly. They made sure all my questions were answered and were great with my son. I'm so glad we had the option to do the procedure here vs. a hospital as it was so much quicker, easier, and more personal.

MY ALLERGY DOCTOR RANT: If your kids have allergies, DO NOT go to ENT & Allergy Specialists…read more(formerly Head and Neck Associates) in Ft. Thomas, KY. Our experience with this practice has been TERRIBLE! On several occasions...their staff has been rude, uncaring, inconsistent, uneducated and difficult to deal with. Their office hours are inconvenient and their processes are out dated, painful and unnecessary. I switched from a wonderful practice in Crestview Hills, only because of the location. With my daughter's weekly allergy injections, I wanted to find a doctor closer to home. Now we are stuck with ENT & Allergy specialist for the next year and it's extremely disappointing and frustrating.

Wow....save your time and money! So first (I was a new patient at this office today) they called…read moreme 10 mins before walking out the door for my appt to cancel it. Seriously?!?! I'm sick and in desperate need of seeing an ENT. So I was extremely aggravated having my appt cancelled last minute. So they offer me an appt a week away. Really?!?! Guess I was so aggravated and they could tell how sick I was over the phone that they called me back and offered me an appt with the same doctor 50 mins later than my original time. Hmmmm.....thought ya had to cancel it..... RED FLAG. So the dr....Dr. V. 30 mins late to my appt. Spent 6 mins with me. Told me the obvious of what I had and literally her and her nurse ran out of the room. Prescribed me the medicine I specifically told them I couldn't take. And called it into the wrong pharmacy. Seriously, don't waste your time and money. Go to someone that actually cares a little more. This place is a joke!!!