The woman on the phone was incredibly rude. I talked to her 3 times. She snapped at me condescendingly 2 of the 3 times.
#1
Me: I called last week and...
Her: You definitely did not call last week.
Me: Oh sorry, I thought it was last week. Anyway I'm calling because...
Her: It absolutely was not.
#2
Me: Hello, they left tape up on my vents, am I supposed to take it off or leave it on for a few days?
Her: Who are you?
Me: [gives her my name and address]
Her: OK, you should leave the tape up because that is reminding you not to use your heater or AC.
Me: I can't use my heater or AC? I don't remember hearing that?
Her: I absolutely did tell you. THIS IS MY JOB.
Whether she told me or not is not the issue (if she had I would have scheduled after my HOA architecture review for AC was complete so I doubt she did). The issue was way she snapped at me. This is not the way to manage a mistake, whether hers or mine. My co-workers and I have started saying 'THIS IS MY JOB' in all caps to each other whenever something goes wrong in remembrance of this conversation. She was laughably unprofessional.
I would recommend avoiding this company. read more