Excellent experience. Our storage space was clean, easy to reach and didn't get affected by…read moreweather. Contact with management was great. Always replied to our messages fast. I recommend this place and will use again when the need arises.

Clean and well maintained. We had both a climate controlled unit and an outside vehicle storage and…read moreboth were great!

We really liked this place at first, but then they basically robbed us of $200 because they did not…read morecheck their email and processed another months payment despite the fact we did not use the space. You would think they would have been cooperative as we tried to come to an agreement about a partial refund, but instead they were rude and hateful. Choose another place who aren't just out to steal your money. Follow up. She wrote the comment below to try to distract you. She did know me and my husband (it was under his name) and continued to do nothing to rectify the situation, so don't be fooled by what is written below.

Janet at Bonus room storage has helped us consistently while we lived out of state and my sister…read morehas been taking care of things locally. Janet made me feel I was the only customer. No detail too small or large.This is the ONLY storage I would use in this area! Thank you so much!

Walter has been an absolute pleasure to work with. My wife and I have been renting a storage unit…read morehere for several years, and every interaction--whether by phone or message--has been consistently positive. He is always kind, polite, and incredibly understanding, which makes a big difference when choosing a place to do business. It's rare to find this level of customer care, and it's the reason we plan to remain loyal customers for as long as we need storage.

Great place to rent a U-haul! We can't thank Ivan Copney enough for helping guide us in attaching…read morethe trailer to the 26 foot uhaul. He went above and beyond! We made it to our destitution without any issues.

I have paid consistently and on time for 2 units at Save Green Self Storage in Arden, NC, which is…read moreowned by Hawthorne Residential Partners, for 4 years. Yesterday, my access code did not work. My code was not necessary to get in the gate because, as I was told by the woman in the front office, the gate was always left open because it was broken but I needed the code to get into the building that housed my units. I was given another code and that one did not work either, so I was then was given a default code and finally got in the building. Then my keys did not work. The woman at the gate had told me I could ask man who was working nearby to my units for help if the default code did not work, so I asked him for help with the keys. He explained he had previously managed another storage facility and was familiar with the problems people had with those locks, He graciously offered to come help to see if he could get my locks open. He tried the locks repeatedly and told me that the keys I had did not work on the locks on my units and explained that if I didn't have working keys, I'd have to have to call a locksmith. I thanked him and continued jiggling the keys in the locks because I knew they were to correct keys and, after a few minutes, I got one lock open. I opened the door and there was someone else's stuff in my unit. So now, one unit had someone else's stuff and the other I could not get open, so I called the front desk and was told they would do absolutely nothing but lend me a can of WD40. They wouldn't come down and look the other person's stuff or even recommend a local locksmith. I asked them how I should go about handling the situation and they told me they would not tell me anything or help me in any way, besides the can of WD40 of course. I asked if I should call the police and she sarcastically told me "Yes, should call the police". So I called the police who explained the other person's stuff in my unit was a civil matter but that, once I got the other unit open, if my stuff was missing I should call him back and he'd send an officer down for a larceny. The locksmith came. He confirmed that the lock I could not open had indeed been replaced with a different one and that he was shocked I that I had gotten the other one open because that one showed clear signs of damage. Save Green Self Storage changed both of those locks and allowed another person to access my units and, when I attempted to rectify the problem, Save Green Self Storage refused to assist me with anything. Both the police officer and the locksmith were astonished and disgusted by the actions of Save Green Self Storage. I don't recommend you use them for your storage needs. I've added some additional photos. Save Green Self Storage is owned by Hawthorne Residential Partners. When I brought my problem to Hawthorne's attention on their Facebook page they laugh reacted to my message and also removed one of my posts on the page. I've included the pictures of their laugh reaction.

I don't even want to give this place one star. We were robbed (along with four other units) in…read morebroad daylight (12:30 pm). I found it really hard to believe that the person working that desk that afternoon didn't see a damn thing on the five cameras she had. These people hit FIVE units and I'm pretty sure the girl working was in on it, since she wasn't looking at the cameras at all and didn't see anything. Takes a while to cut locks and rob four other units. I definitely would NOT recommend this place. We didn't notice some of our stuff missing until we moved....like a box of our wedding crystal (cannot be replaced) and a duffel bag full of ALL of my shorts and several pairs of expensive shoes (hope you shitheads are enjoying my Birkenstock's and Chaco sandals)

All-around five star company! My husband and I moved to North Carolina from California and we had a…read more52' truck unload our belongings to fletcher mini storage, it was a nightmare experience with the moving company but Miriam and Robert the managers at Fletcher mini took extra care of us to make sure that we had a smooth transition getting our things into our storage unit. They were there to help and support us throughout the day and continue to be a huge help as we sort through all our stuff. Miriam and Robert are professional, caring, and have a great sense of humor! The storage facility is secure, easy to get into and clean! I would highly recommend fletcher mini storage to anyone looking for 5 star customer service and peace of mind!

The management is great and easy to work with. They also have a great online rental system that…read moreallows you to manage your rentals online.

This place has what I call "above and beyond customer service"! We rented 2- 10X20's and an outside…read morespace to move a home, farm and workshop. Our farm was not accessible by moving trucks and this facility was easily accessible by 18 wheel moving van and flatbed trailers to move all of our personal furnishings and equipment (in and out). Zach was very response to our calls and the online software made it easy to book, manage, and pay for storage units.

I have been a client of Summit Self Storage in Mills River for quite a few years now and just want…read moreto comment that the customer service has consistently been a five star. What makes Summit Storage unique in my opinion is how well they handle customer service during a time where only Raymond is covering the office now while they recruitment for his former co-worker's position. Well done, Raymond! Harry Hobson