Regular cleaning appointment went very well. Very friendly and professional staff. They gave me…read moresome good advice on teeth care but did not push me into scheduling more extensive treatment that some dentist have done. They let me make my own decisions. I like that. I'll definitely be going back to them.

Thorough Dental Sugar Grove I did not have a good experience…read morewith Thorough Dental and would not recommend. Yes I looked at the positive reviews but beware? I made a dental appointment to verify if I needed two crowns and to check if Cigna would insure it. Wouldn't you think they would be eager to accept this? Just three hours before I was to go for the checkup, they called and canceled saying the doctor they had for my insurance is no longer with us. My point is that they could have called me or told me 3 days earlier with courtesy in mind. And let's say that Cigna insurance payout wasn't as much as other dental plans, but wouldn't you think they would accept it anyways if they needed business? In addition, their prices are higher for tooth implants and dental bridges than the surrounding competition. At the time of writing, a dental bridge was at least 1,000 dollars higher. I decided to go to another dental clinic for a tooth implant.

The receptionist is very friendly and professional. The dental hygienist is gentle, and Dr…read more Eissens took time to do a good job on my crown. No need to come back for bite adjustment like other dentist. He's honest and looks out for the patient's welfare.

I have to thank Dr. Eissens for making my 52nd wedding anniversary turn out so much better than I…read morethought it would. I had cracked a molar completely in half and didn't really know what to expect. I arrived approx 1/2 hr early for scheduled appt. I was taken minutes after my arrival and within 1/2 hr I had X-rays and the the broken half of tooth removed w/o any anasthesia or numbing w/no significant pain. Barely any discomfort. A temporary crown was put on and I was out the door and able to have an anniversary lunch w/my husband. He is an amazing dentist! His staff are very professional and friendly. The minute u walk thru the door u feel comfortable and cared for. I can't imagine finding a better dentist anywhere else. Wish there were more stars to give him. He rates a 10 in my book.

After I called Delta Dental this office was listed as "preferred " provider" however when I showed…read moreup for my cleaning they wanted payment upfront! I've never had this happen to me before. If that's how they operate I hate to see what kind of service this outfit performs on patients I've never felt so humiliated. I'm gonna report this to my insurance carrier so they can drop this jack rabbit like a hot potato. lol

Once the braces were on, my teeth started moving in multiply directions. They looked worst then…read morebefore the braces were put on. When the process was complete, I was still left with gaps between some of my teeth and still had an overbite. Dr. Laguatan was upset that I asked him for a permeant retainer. While putting in the permeant retainer Dr. Laguatan changed the shape of 3 of my top incisor teeth by shaving them without me consenting to him doing so. My front tooth looked like a Chiclet. (During this appointment I witnessed him yelling at his dental assistant while working in my mouth). While putting the permeant retainer in Dr. Laguatan stuck metal rods through my top gum line without numbing the area (this was VERY painful to the point I was shaking in his chair) I was shaking so bad that when he walked out of the room the dental assistant asked me on a scale of 1-10 how bad is my pain. It was so severe" I told her Very Painful. In truth my pain level was beyond a 10. I asked Dr. Laguatan to numb my bottom gums before putting rods through my gums because the process he was using was very painful. He tells me he doesn't want the numbing medicine to affected the cement binding process. He then stuck the metal rods through my bottom teeth (instead of numbing my bottom gums like I asked him to (he chipped my bottom tooth and caused my gum line to be moved downward. He had to remove the permeant retainer because there were still gaps in my teeth. Before he put the 2nd set of permeant retainers in, he attempted to reshape my front incisor tooth that looked like the chiclet. At the bottom corner you can still tell he shaved my tooth because one corner is still pointy. He shaved down a filling he put in on a tooth prior to me getting brace during my brace's appointment for no reason at all and now that tooth is sore and sensitive to cold and hot liquids/food. My new dentist had told me the only way to fix this issue is to get a Crown on the tooth he shaved because is now nerve affected and there is not a cavity on the tooth. When I asked Dr. Laguatan to remove the cement off my gum line he did so then at the end of my appointment Dr. Laguatan proceeded to say, "I don't know why you asked me to remove the cement from your gums because I just added it right back to your gums." Dr. Laguatan referred to me as Humpty Dumpty and home girl. Dr. Laguatan left the bottom permanent retainer and the cemented area on the retainer so uneven and rough that it began slicing the tip of my tongueDuring another appointment Dr. Laguatan pushed the head rest down while my head was laying on it and then asked me if that was more comfortable. Immediately I started feeling pain in my lower neck and upper back. Dr. Laguatan comprised the integrity of my front top and bottom front teeth by grinding a horizontal line across the top and bottom row teeth. Now I feel pain when hot and cold food or liquids touch my front top and bottom row teeth. After telling Dr. Laguatan my top and bottom roll teeth are now so sensitive to hot and cold food and it is even painful for my tongue to touch my teeth he tells me that I should try Sensodyne tooth paste. I let Dr. Laguatan know my pain was so serve that it lasted for days and I am worried that the nerves in my teeth are now exposed he cut me off and stated all we did was put wire and cement in the area. Then he proceeded to ask me questions about teeth that I did not say bothered me in an attempt to question my integrity. When Dr. Laguatan put in my removeable retainers it tasted very funny. My tongue began hurting. By night my tongue was burning. I removed the retainers washed them and soaked them in mouthwash. Instantly the burning on my tongue started to subside. The next 4-5 days my tongue was sore and swollen but not burning as much as it was before. The surrounding of mouth was also sore. The bottom retainer he put in my mouth had been altered or was defective. There were two razor-sharp metal pieces on each side of the retainer that stuck in the top of 2 of my back teeth. Dr. Laguatan didn't put braces on of my top moral teeth now food gets completely stuck between these teeth and it is very uncomfortable when I eat. When I told him food keeps getting stuck in my teeth, he started arguing with me and then took floss and acted as though he was checking the areas in question but never placed the floss in the areas in questioned, he just bypassed those areas. My new dentist has since told me they only way to fix this issue is to get braces again. I wouldn't refer Dr. Laguatan to anyone in this world. Run as far as possible from this dentist as you possibly can. If I could give the Dr. zero stars I would do so.

If you value your time do not go here. They double book their cleaning appointments and I have had…read morecleanings that have lasted 2 hours because the dentist was unavailable.

I would not recommend this dental practice. They have a new tactic, if you don't do as they say,…read morethey refuse treatment including cleaning your teeth. So, it all about the money. I don't care if the dental insurance will pay for something if I don't want, I don't want so don't bully me and then threaten me. Go elsewhere if you want a dental practice that puts patients before profits.

I first went to Dr. Wells for a bad tooth ache. The tooth had been worked on three times. I…read morecouldn't figure out why I was still having issues. Dr. Wells pointed out the problem immediately and showed me on the X-ray. I was impressed. They also recommended that I receive a deep gum cleaning. Katie cleaned did the deep cleaning. She was AWESOME! I had very little discomfort but didn't even need shots. She was so kind and thorough. They use much more high tech equipment compared to my previous dentists. I like that he doesn't cut corners. I feel extremely confident in the plan of care. I would recommend to anyone!

Patient and Kind! Love going to Dr. Wells! I have recommended him to many people in my family.read more

Recently moved from Chicago, to the suburbs area; and had to find a new Dentist…read more My experience visiting the office went very well. The lobby area is calming, and the receptionist at the front desk are really friendly and helpful. The dental hygienist and dentist provided outstanding bedside manner. They were able to answer all of my questions and explained everything with much patience. I'm glad I was able to find a new dentist within the community.

I am extremely disappointed with the periodontal treatment my mother received at Smile Obsession on…read moreAugust 5, 2026. I accompanied my mother to her appointment, where she was diagnosed with needing four-quadrant scaling and root planing (deep cleaning) and was billed for treatment of all four quadrants. The entire appointment lasted approximately 30 minutes. As a dental hygienist myself, I was concerned enough to have my mother evaluated again on September 2. At that appointment, I observed significant remaining calculus, including calculus on the right side that had not been adequately addressed. I subsequently had to provide additional periodontal treatment, including re-treatment of the right side and completion of the left side. I am currently requesting that Smile Obsession's higher-level management/clinical leadership review my mother's records and treatment and address our concerns regarding the care that was provided and the charges incurred. Staff was unable to provide any assistance on the matter as it now has to go to the people whom are actually in charge. I am posting this because I believe patients should be able to make informed decisions about their dental care and should feel confident that the treatment they are paying for is being thoroughly provided and documented. I hope the company takes this concern seriously and provides an appropriate resolution.

This Dental Group is exemplary on all fronts. From the front desk, to their dental support staff,…read moreto their clear and upfront billing approach...and up the ladder to their leader, Dr. Gallos, who is always compassionate and focused on getting every treatment approach perfectly accurate. Not to mention that Dr. Gallos is fluent in all facets of dental needs, from a cleaning, to affects of clinching, on to a filling and even completing comprehensive root canals. You just don't see this, nor can you hardly ever find such comprehensive support from any dental practice within Illinois...having one Doctor capable of all these things. This is an exceptional practice, with an excellent leader!

While the dentist at this practice is highly skilled, our experience with the office staff has been…read moredeeply disappointing and stressful. We have repeatedly encountered unprofessional behavior, including being spoken to in a condescending manner, interrupted, and even yelled at over the phone--making it nearly impossible to voice concerns or ask questions. Additionally, there have been ongoing issues with insurance billing. Despite confirming coverage and accurate information with both of our insurance providers, the office has continued to submit claims incorrectly. When we've tried to bring this to their attention, instead of resolving the matter calmly, we've received harassing and aggressive phone calls--sometimes while caring for our 2.5-month-old baby at home. Most concerning is the unwillingness of the staff to allow communication with a manager or the dentist when we requested help. Threatening to send a patient to collections while refusing to acknowledge or correct their own billing errors is unacceptable. Because of the repeated mistreatment and lack of professionalism, we will not be returning to this office. Patients deserve to be treated with respect and to have billing concerns addressed, not ignored or escalated through hostile interactions.

Every time I now have work done at this facility, everything is argumentative and they don't take…read moreinto account any input. It simply feels like they're trying to sell services. I went in today for a cleaning and an issue with a tooth where a crown hadn't been properly put on, and I've had sensitivity in that tooth for a couple of years. Each time ai expressed this to them, I was told it would get better. Today they recommended putting dental filling on the gap where the root is exposed and then trying to charge me $25 for numbing cream rather than fix the issue. It's unfortunate, but I will not be returning. I understand mistakes happen, but to offer to put a band aid on a prior error and then ask me to pay for cream to dull the pain is a rather poor customer experience.

I had tooth extracted by dr samia khan and Maria they were good helpful professionals and I will go…read morethem 10 stars