Would not recommend. The staff is nice but the actual doctor was very aggressive and rough with my…read morechild. Will not be returning due to lack of respect and rough patient care.

Always booked out for months, inflexible with scheduling almost always requiring kids to leave…read moreschool and miss classes, staff is rude, dismissive, and do not show the slightest flexibility. There are probably better options in the area.

I literally love this place! I was told I was not an Invisalign candidate by so many orthodontists…read morein the past, until I met Dr. Ibrahim. She told me I could absolutely do Invisalign. I was skeptical in the beginning because so many other had said no. Well, I am almost done with my treatment and my smile looks amazing. So happy with the results and it only took a year. I felt super comfortable and safe during my appointment today. They have safety protocols in place to keep everyone safe. A little more work to do before the appointment but glad they are taking these measures to keep patients safe!

I would say I used to recommend but the drs abruptly have left the practice apparently due to a…read moreplanned buyout. Zero communication about the drs leaving to current patients. It is so bizarre. No idea new orthodontists names, credentials etc. Nothing. But paying for 3 braces with this place and an expander including allowing my son to be a case study, we are owed nothing. Probably purchased a car now with all the money spent here. The new orthodontists are unprofessional and made fun of my son while I walked away to find anyone who worked there. No office manager there currently. Seriously disappointed. Now paying top dollar for probably a very inexperienced orthodontists to finish my son's treatment. Do better. Looking for my options now as this is terrible. Here's a thought how about acknowledging the buyout and the orthodontists that have been here for over decade who established the practice are gone. How about communicate to current patients. How about inform us of who the new orthodontists are and their bios, credentials. Paid top dollar for this!! How about having a discussion about professionalism with these so called new orthodontists. I will not have the men to laughed about my son and his pictures when I walked away to find anyone who worked there for office staff, make fun of my son's appearance in his presence touch him again. Do better. All that it seems is we are now is money to this place. Paid top dollar for this, gross

Like with most reviews I've written, I wait until after "the job is done", so now that my son's…read morebraces are off and the follow up visits are done, here goes. We were referred here because of their welcoming of special needs patients. Plus it's really close to my home, so after a consultation at another local practice, came here and went with the Figueroa's. I couldn't be more impressed with the results of the orthodontic work for my now 14 year old son or the level of professionalism, cleanliness and friendly staff. Very well run from front office through the exam and procedure areas. If my younger son needs braces, we'll go back for sure.

They got me braces They are good…read moreThey have good durability They are nice They are kind They are skilled They are awesome But 555551 star is pretty legit

Dr. Michaels is fantastic! She masterfully navigated my two sons Jake and Anthony through braces…read more Their teeth look wonderful. Reasonably priced and doesn't nickel and dime you for every little adjustment like some. Ethical and professional. Staff is just as wonderful. Great Covid handling here.

Nice staff and they put their patients first. If you care a lot about your smile this is the place…read moreto go! Not only will they fix your smile but the wonderful staff will make you smile by their display of kindness and slight comedy.

This is a place that 1. have associates working that caused considerable damage to my daughter's…read moregums. Multiple times they left wiring hanging which was penetrating my daughter's gums causing injury. 2. in order to force clients to provide a good review they offer to provide a retainer for free after a review that we had to provide first and they review, and they only provide the upper arc retainer only, asking the patient to pay 225 dollars for the lower arc retainer, although in the picture of what is included in the free offer have both retainers listed!! Full of false advertising and poor service. The secretary in the front desk is the most rude person we met in our lives. I would not recommend this place to anyone. I am not sure how they remain in business.

To follow up on my previous review on Frey Orthodontics who took our $800 AND at the same time…read morerefused to treat our son...we took him just down the street to the highly reputable PASHA ORTHODONTICS who IN FACT, did not agree that a Herbst Appliance for a child at 15-years of age and at his stage of development would be the best course of action - interesting!! We are thrilled with the office staff, ease of getting appointments, stellar reputation, and of course, the professionalism of Dr. Patel himself. Our family strongly recommends this practice if you're considering where to go in Naperville. Trying to share our misfortune with as many teacher friends and community members in hopes that you can learn from our recent costly mistake at FREY ORTHODONTICS where the doctor still has not found the time to personally call and investigate the matter.

I went to Dental Pointe with a pressing need for an extraction. I wanted a dental office with…read moreknowledgeable, courteous, staff and a dentist and dental surgeon (root canals, extractions, implants, and the like) under one roof; not easy to find. I called Dental Pointe and they got me in right away - evaluated my problem - wedged me between other patients (without inconveniencing other patients) - revealed my situation with x-ray photos - showed me their very competitive procedure costs - and asked if I wanted to go for it in about 20 minutes. Of course I did! Dr. Gangaji, the surgeon, did her magic and it was over before I felt any pain (individual differences could vary). Without any considerations for this recommendation, I am happy with everyone I met at Dental Pointe. Rose 9/18/2024

0 Stars - Unacceptable Experience I took my 4-year-old…read moredaughter to Dental Pointe today, and I am beyond disappointed with the service. The dental assistant, Jasleen, was extremely rude and rushed through my daughter's cleaning in less than 2 minutes. When the doctor, Dr. Gangaji, came in and pointed out food particles still on her teeth--Jasleen half-heartedly claimed she "tried."It was clear she didn't put in any real effort. If she had, the teeth would have been cleaned properly. My daughter had just come from school, so we hadn't brushed her teeth beforehand, but that shouldn't have excused such a lack of thoroughness and care. Dr. Gangaji didn't remove stain from her teeth, that was the main reason we were there. I had to insist that the stains be removed, and after a second attempt, the teeth looked brighter but still not perfectly clean. It's clear that this dental clinic is not equipped or prepared to handle children's appointments properly. They should not even offer appointments for kids if they can't manage them with the care and attention required. I would not recommend this clinic to any parent looking for quality dental care for their child.

My 7yo son was born with a bilateral cleft lip and palate, and has extensive mouth trauma. Going to…read morethe dentist has always been a triggering experience for him. Then we went to Bauer and Bauer, and they worked their magic on him. He eagerly gets in the chair, he is compliant and hasn't had anxiety about any of the work done on him thus far. The staff all know us by name. They are excellent communicators and answer all of my questions. If you or your loved-one has any trauma associated with dentistry or orthodontics, this is the place to go. They will work their magic on you, too!

Dr. Annie is absolutely fabulous! She takes her time to truly accommodate the needs of her…read morepatients. My daughter is not the easiest when it comes to dental work, yet Dr. Annie handled some very delicate procedures with the utmost patience and care. While other dentists have lost their patience with her, Dr. Annie's sunny and positive demeanor never wavered throughout the entire visit. I also really appreciate the professional, modern, and fun environment for kids at Bauer & Bauer--it makes such a difference!

We had an awful experience with Dr. Girgis personally. Things went fine with my older son but there…read morewas a major problem, lack of communication, and a disgraceful final meeting with him regarding my daughter's treatment. Our daughter started with a palate expander over 3 years ago, she's had baby teeth pulled and 2 years ago had surgery to expose teeth impacted in the roof of her mouth. One year ago she noticed that the last emerging tooth felt reversed/backwards. She felt it was smooth and round on the inside. Dr. Girgis DISMISSED HER CONCERNS and told her she was wrong. He offered her no explanation and NEVER EVEN MENTIONED the issue to us. Now, with the tooth almost in position, the bracket is not glued to the outside of the tooth! My daughter was right that the tooth is FLIPPED BACKWARDS! It could have been rotated over the year as it's been slowly pulled into position if Dr. Girgis had listened to her and considered that he might have made a mistake. How could he not have seen that?! We confronted him about this, after our dentist confirmed it, and he was very angry at us and said we were all wrong. He even said about our 15 yo daughter, "SHE'S A CHILD. SHE DOESN'TKNOW ANYTHING." Then he offered (or threatened) to pull the bracket off her tooth to prove he was right. We refused because he was angry and she was scared. So he said there was nothing he could do and we should seek treatment elsewhere if that's how we felt. He stormed out of the room, leaving the three of us, the tech, and another patient and tech nearby speechless. The office manager was called and Dr. Ito stepped it. They handled things as best they could, and Dr. Ito mentioned that the tooth was rotated. He didn't know that Dr. Girgis had NEVER SAID ANYTHING to us about it, so Dr. Ito's explanation was not very clear and we still don't know for sure what he would do to fix it. He did say it would take another 6-8 months, when Girgis said the braces would be off in 2-3. So maybe Girgis was going to stop with a backwards tooth? I don't know, but we've long since paid this office, so what do we do?

Dr.Ito is kind, knowledgeable and a great doctor. My son had an expander and upper limited braces…read moreto close his gaps. My husband and I highly recommend him. The office is clean and they have fun arcade games for the children.

A very busy place and this is a testament to their quality of work. Very nice staff that gives you…read moreall the information you need. I couldn't imagine ever going anywhere else because that's how great their results are.

I recently got my braces off and they where so quick. There always have good time slots openread more

I had a great experience at this clinic and couldn't be happier with my results. I had been wanting…read moreto improve the alignment of my teeth for a long time, but I kept putting it off until I found a doctor I truly felt confident about. After hearing such great things, I decided to go with Dr. Chacón--and I'm so glad I did. He is incredibly professional, detail-oriented, and truly cares about his patients. The results exceeded my expectations. The entire team is also very kind, welcoming, and attentive, which made every visit a pleasant experience. I highly recommend this clinic to anyone looking for quality care and great results. I would definitely choose them again.

Very friendly, understanding, and caring. Over the 3 years I've had braces I've broken several…read morebrackets, probably 7-10.. they never charged me, they did give a warning. My smile came a long way with the help of this office! I am very pleased to say the least and will miss coming here.