From the moment I walked into Engle Eyewear, I felt a level of empathy and care that truly set this place apart. The team, including Renee, Courtney, Thomas, and two other fantastic individuals whose names I sadly can't recall, were attentive to non-verbal cues, ensuring that every aspect of my visit was tailored to my needs and comfort. The technology at Engle Eyewear is top of the line. It's clear that they invest in the best to provide high-quality care and products. The frames are on the higher side price-wise, but they asked about my budget beforehand, making sure I was comfortable with the options they presented. I've been to all-inclusive resorts, and I can confidently say that the attention and service I received here surpassed those experiences. It almost felt like I was at home. As a Latino in a mostly white business with predominantly white customers, feeling this welcomed and valued was truly remarkable. I hate to use the race card here but I felt the need to get the point across this way to add emphasis. Engle Eyewear is a standout in the community, and I highly recommend them to anyone looking for excellent eye care and eyewear. Thank you for making my experience so pleasant! @Renee, thank you for the big hug and here's the review as requested ;) read more

When I had to go there with my 70 year old mother, the employees did not make me feel welcome. The appointment was for my mother when the appointment was complete they attempted to charge my mother over $300 for test and glasses that they told her to get. I will never ever go back there again. read more

Avoid these folks. I was a customer of Eyecare Specialists in Kingston for years. Never had any issues. Decided to give Engle a try. At first I was impressed with the service and how up to date their equipment is. Their Optometrist was also a pleasure to deal with as well. Then came the billing issues. First off, even with my insurance they were more expensive than previous providers. On top of that I just had billing issue after billing issue. I also felt pressured into buying frames from them. I'm finally just giving up on them and just going back to Eyecare Specialists. **UPDATE since reply isn't an option (at least on mobile) Tom, I appreciate the prompt response to my review. I am unaware of any Certified letter that you sent to my address but I'll be sure to keep a lookout. The $86 balance on my account was for something I was billed for twice. I tried to explain that to your wife actually. I was more than willing to resolve the issue there and then when I spoke to her on the phone. I would also like to note that generally account balances are considered PHI and discussing a patients balance in an open forum like this may be a violation of HIPAA guidelines. Whether it is or not, it's not exactly professional. Best, ~Matt read more

What an awful place! Like some other reviewers have said, you walk in and are greeted by someone who knows your name. Creepy. Then you are treated like a human, some might say even like a friend. I guess you should go here if you like that kind of thing. I'd much rather go to Eye Care Specialists and be treated like a number. (And long time customers of Eye Care Specialists appreciate being forgotten like a number too - 2 hours of waiting to be called back is the best). I've never been forgotten or waited longer than 15 minutes with Engle. They always call me back right when I'm getting to the good part of my podcast episode. The nerve! Then, when it comes time to pick glasses, all of their "expertly trained staff" gather around to offer encouraging words and share their thoughts. I felt like saying "who asked you for a compliment?! Huh? Do I look like I need compliments?!" None of this is as egregious as that one time last when I scratched my cornea while on a business trip. It was hell. I couldn't see. My eye hurt whenever I blinked. It hurt more when I didn't blink. The optometrist at Engle had the nerve to give me her cell phone number and told me to call her if it got any worse. Like, what's her angle?! Must be a scam! I say egregious because every few days she texted me to check in. Ugh. I've had crazy ex-girlfriends who text me less often, ok. Thank God her prescription helped and I got better within a week so I didn't have to be stalked like that any more. So as we've established... # Don't come here if you want to be treated like a Number. Don't come here if you want it to be difficult to get a hold of your eye doctor when you need emergency care. Don't come here if you want the same dusty frames everyone else is wearing. Obviously my review above is sarcastic. Totally true. And written as a parody of the crazy reviews who say unkind (and likely untrue) things about this gem of an operation in NEPA. I'm proud to call Tom, Renee and the whole team at Engle friends. I met them as a patient and over the years got to know them as they got to know me. That's the cool thing about their culture. Everyone there really does care! They're encouraged to share personal tidbits just like they ask about me and my family. Even though I made light of it above, I was terrified when I scratched my cornea. The fact that Doc gave me her number and walked me through what we'd do if things got worse put me at ease. I didn't have to worry because I know I had a person to call and a plan if it got worse. She even has me text her pictures of my eye while I was traveling so she could keep an eye on it as it healed. After knowing what it feels like to be treated this way, I'll never go back to an anonymous-optometry-factory again. read more

Engle Eyewear is top notch, from the moment you walk in, you are greeted with warm, welcome smiles, customer service is a 10/10. Everyone there was so kind and welcoming, I can see why customers return, I will probably be returning myself. They have a great selection of eyewear, why would you want to go anywhere else? Thank you Engle Eyewear! read more

I visited Engle Eyewear,. I found Tom and Renee and the staff to be professional, friendly and very helpful. They have had a wonderful selection of frames, styles to choose from and the quality of the lenses are amazing. Once I ordered my new glasses were completed in a very timely manner. I will definitely will be purchasing any future glasses from Engle Eyewear. Also, I must say that I really LOVE my new glasses and I get lots of compliments from people and they ask where did I get my glasses?, of course I say the Best place-Engle Eyewear Cheers read more

Engle Eyewear - Eyewear & Opticians Near Me - Wilkes-barre, Pennsylvania

I travel over 3 hours each way to buy from glasses from Engle Eyewear. They know how to help you find the right frames that fit your lifestyle and personality. Even more importantly, Tom and Renee are some of the best people you will ever meet. I will never buy glasses from anywhere else!!! Update: I now live 5 hours away and I still won't go anywhere else! read more

AVOID THIS AWFUL RIPOFF PLACE! Unprofessional and uncaring pushy sales tactics! They do not care about customers it's all about the money. Ordered a trial pair of contacts and they would not give them to me unless I put a deposit down. I have never had this issue at any other eye place. They are overpriced and very unprofessional. I left without my trial pair because, they essentially hold you hostage unless you give them money or order overpriced Eyewear and contacts. They treat people like dirt. They constantly try to sell and pressure you relentlessly. If you want to be harassed this is the place for you! Also takes them 2-3hrs during a regular appointment. Way longer than any place I have ever been to. AWFUL! read more

I am visiting from out of town, and am taking care of my elderly mother. While helping her into and out of her wheelchair, my glasses were continually falling off. I took a chance and went to Engle Eyewear to ask if they could adjust them. The staff was fabulous and helped me. Now my glasses do not fall off and I'm so grateful for their help. I recommend them as genuinely nice people and will take my mom to them when she needs a new pair. read more

The best eyewear experience I've had by far. Everyone there is extremely friendly and make you feel immediately comfortable. Renee is amazing when it comes to picking out glasses. She got me a pair I loved and walked me through all my options for my lenses. Came back to pick them up and had a great fitting. Some places just give you your glasses and that's it, but they made sure that they fit me perfect and I didn't have an other questions. I recently had an issue with one of my lenses that had nothing to do with Engle and I was expecting to possibly be in a "too bad" situation, but they provided the best customer service I could have asked for. I will never be going anywhere else's for glasses. Highly recommended. read more

Stopped here with my mom to shop for glasses, and I walked out wishing all businesses could be like this. From the second we walked in, we felt welcome. Renee helped my mom out one-on-one by picking out glasses by what fits her face shape and prescription. She was SO friendly and so accommodating. Businesses should take note. The service is SO good, and it would absolutely be the first place I go back to or recommend to others looking for glasses. I didn't need anything, but I fell victim to trying on designer shades. I'm still dreaming about the Fendi aviators I put on! read more

Almost two years, and a handful of glasses and sunglasses later, Engle Eyewear does not disappoint. The great selection of frames, the quality of their lenses, and the level of personal service I receive is truly as good as it gets. Love my new Versace suns!!! Thanks Tom and Renee. read more

I have been going to Engle Eyewear for a few years now. I found them originally because my glasses had been stolen and I needed a pair rather quickly. Renee stepped right in and says come in. She helped me pick out a new pair and I had then within 1 week. Fast forward to the last 2 years. I have had some eye issues over the years and they stepped right in to get me seen by their optometrist, (Dr. Helen is amazing by the way) and then referred me to the best doctors who could help me. Today, I picked up my newest pair of glasses. Renee is phenomenal at picking the styles that will work best for you. Tom is superb at making the lenses and the other staff members are superb, courteous and kind. I highly recommend them for all of your eyewear and eye care needs. read more

Had the BEST experience with the girls at Engle! They got me just want I wanted, great price, and their customer service was AMAZING! Will definitely be back and recommend to everyone who wants the coolest most stylish glasses around! read more

Engle Eyewear - Eyewear & Opticians Near Me - Wilkes-barre, Pennsylvania

Current afternoon weekday staff is just careless and standoffish. They also apparently don't have full selection. And, the selection they do have is so expensive. Not worth the money imho. read more

Thanks so much Renee & your staff being so helpful & cordial in helping me find a new look with eyeglasses! I love them!! She took the time & gave her input on what glasses fit my face best!! read more

Renee and the team are very knowledgeable about the latest designer styles and trends. I live in Manhattan, but came into Engle while visiting my parents. I couldn't be more satisfied with my new frames and the service at Engle. Do not hesitate to book an appointment here. read more

got an eye exam then pick up designer frames. which was 500.00 which on the designer web site was 99.00 dollars which was crazy not including your prescription which came to 1650.00 way over price never again but nice owners thou read more

Renee, Dr. Chandoha, etc, etc, were fantastic from start to finish (verifying insurance benefits, vision/contact exam, selecting glasses, fitting, and so on). Glad I was referred to them, they certainly made a repeat customer. Highly recommended. read more

I was in desperate need of better glasses as the ones I had were new but not durable, especially with a baby. I researched glasses online after my spouse told me about titanium glasses which are practically indestructible. Engle Eyewear carries the brand/frames that I was looking for. The manager/owner answered my phone call when I inquired about them in which she told me that the frames I was looking at were more of a male style. She asked me to come down to the boutique, on a specific day, as the representative for the frames company was coming in to show her more styles. I agreed and couldn't be happier with what she found for me. Her and another girl took the time to go over all the styles, shapes and colors that there were for the brand I was looking for. The owners and staff were extremely knowledgeable, helpful and friendly. I couldn't ask for a better experience. They were even amazing with my baby as well and playing with him. They make sure everything about the glasses and lenses are perfect to the point where they reordered the lenses due to an imperfection on one of them. When I went to pick them up I received excellent service in making sure that they fit correctly to my face. The girl that fit the glasses called me a few days later to make sure that I was still happy with them which I very much am. These glasses are amazing and I am in love with them!! I definitely recommend Engle Eyewear to anyone who is looking for specific styles and brands. They are honest and will not steer you wrong. read more

This was my second time getting a pair of frames & Renee did not disappoint me. She literally picked out a pair that I would not have given a second glance at. Ended buying them & absolutely love them!!! Very professional!!! Will definitely be going back!! read more

I am a very satisfied customer of Engle Eyewear and would not shop anywhere else. The Frame choices are amazing. They carry the most current and stylish frames available in the industry. All of the top designers are there, from Tiffany to Dior! The only problem you will have is finding too many fabulous frames that you can't live without!!! The personal service is second to none. Renee & Tom Engle are true professionals. Enjoy the experience, sit back and let Renee & Tom work their magic and I can guarantee you will not only walk out with the perfect frames, you will never tire from hearing the compliments. read more

Renee and Tom are awesome. When you walk in it's like you are family. I am not sure what Kevin is talking about. He must not have even been in before or he is working for the competition, not that they have any. My wife and I drive 45 minutes from Bloomsburg because the service is great and so are the dogs. Anyone who goes to the Engle's known that these dogs are basically treated like princesses and have only the best. And they are Maltese dogs, which are hypoallergenic. Just read the other reviews and stop in for yourself, and you will see how great this place is. read more

I highly recommend Engle Eyewear. Renee, Tom and Kaitlyn are all very helpful and professional. Renee really knows the inventory well, and once she knows what style you are looking for, she just keeps handing you frames to try. Their store is beautiful....very clean and neat, and their 2 dogs are friendly greeters for their clients. I would say their #1 goal is customer satisfaction. Their selection of frames is huge. They accept insurance plans and my vision is crystal clear with my new glasses from Engle Eyewear. Thanks, Renee, for your special touches! Stop by....you won't be disappointed! read more

Superb customer service. Awesome glasses and sunglasses. I'll never go anywhere else.

So, first off I found the staff very friendly upon my visit AND helpful. However, after leaving with a bill of $500 for glasses I went home to browse frames from the same designer online. I found them for $180 instead of $250 (original tag was $500, they gave me 1/2 off). I called to double check with Engle the next day and was told that the ones online on all the sites were most likely fakes. Ok, that's fine. But I was also charged 599$ for lenses with another 50% off if I didn't use my insurance. This is ridiculously expensive. I even double checked on competitors prices for top-of-the-line crizol lenses and was quoted way less. I was told that I should just cancel because I apparently didn't trust them. Huh? Well, I just don't want to spend way more on a product then I need to. Thanks anyway! I highly suggest this company if you don't mind spending a lot of money. They do have great options. Edit: the owner called me and asked me to reconsider this review. I have and I'm increasing the stars to 3. While I do believe the prices are high, the staff and options are great. I just prefer to not spend more than I need to. Also, I never said I didn't trust the staff, just that I felt the prices were high. Thanks! read more

I have been going here for over 10 years and have not found a better location for glasses in the area. The selection is better here than most high end stores in major cities. The store isn't huge, but they don't bother stocking glasses unless they are worth trying on. Renee always has great honest advice and won't steer you the wrong way. Highly recommended. read more

MY personal experience: chose Engle Eyewear based on advertisements; "See & Be Seen", claim to fame "carry only the best Imported Designer frames. Initially dealing w/Tom, Renee & staff was a very pleasant experience, UNTIL I picked up 2 pr of eyeglasses. 1st mistake: I was charged $1,356 & had to "pay-in-full, in advance" @ my initial visit. Chose 3 frame possibilities. Didn't even have appt scheduled for exam. Was given a copy of signed "cash register" receipt tape; showing date, amt paid & merchant address (no phn#?) Absolutely no details itemizing what I was purchasing; more info printed on a McDonalds receipt. 2nd mistake: Didn't question it @ the time, assumed I would be given an itemized invoice/statement upon pickup showing details re: what items I purchased, individual charges for exam, frames, lenses, coatings, etc. Requested invoice upon picking up 1st pr of glasses (both were not ready at same time). Too busy that day, couldn't just print copy of my order? Picked up 2nd pr days later. Again requested invoice. Asked why I needed it, no insurance involved, paid cash (in advance!) Renee said they "have all info. in their system if needed in the future, not necessary for me to have copy." This frame was crooked, did not sit straight & had to be "realigned". Bottom line: To this date Engle Eyewear has refused to provide anything in writing re: sale. BECAUSE both frames are stamped "Made in China" & have no Designer name, logo, or any type of Authentication. BEWARE of what you will be getting BEFORE paying for & accepting your "Imported" Original Designer eyeglass frames! read more

I went to Engle eyewear about a year ago. They had good reviews so I was excited to finally get a new pair of glasses. I am shocked to see that they have such good reviews after my experience. I just went to a different eyewear company today and had a more pleasant experience. I found it interesting that after looking at another recent review, I had a similar experience. I was overcharged for glasses and contacts and after walking out with a $900 bill, I was overwhelmed. I called and asked to speak with a manager because I wanted to have the bill explained to see why it was so high. The owner was very rude and ended up telling me that I should just go somewhere else as well. I was very nice and explained that I just needed a breakdown of what I paid for and thought that the staff was great but I just wanted to know why the price was so high. Instead of explaining everything to me and breaking it down to me and sending me a receipt with everything itemized, I was told that I should just go somewhere else. I have never received such poor customer service in my life. This I company obviously only cares about money and not about the people. I would not suggest going here. read more

Walked into a very friendly atmosphere. Service was great and willing to work within your budget. The doctor was very throe and polite. She never rushed through the exam. Will be bringing my family back. The only down fall was I couldn't find glasses I liked for myself and they can be on the pricier side for the glasses. read more

they're just price gougers. sell me a $90 pair of glasses for $450, then $110 lenses for another $400. i called to ask for a detailed receipt and they wouldn't give one. Don't go here read more

I've never been a fan of having to wear glasses so I never really gave them much thought when when I needed a new pair. At my eye doctor's office, I looked at what they had and chose the least objectionable pair. My daughter, on the other hand, is an eyeglass enthusiast and has a large collection; so large that I started just shopping in her display case when I needed new frames. One pair of hand me down Bvlgari's convinced me to finally go along with her to Engle Eyewear. I left with an amazing pair of Fendi's on that visit and some lovely Dior's on the next. Tom and Renee were so knowledgeable and helpful in helping choose exactly the right glasses for me. They talked to me about the things I didn't like about wearing glasses like having to switch pairs in the sun and glare when driving at night. They really listened and crafted lenses that addressed all my issues. I will never be a fan of wearing glasses but I do enjoy being stopped on a weekly (if not daily basis) and being asked where I got my fabulous glasses. read more