These are the nicest, most helpful folks in the whole wide world. The first two people I met were…read moreJon Lee and Leon Moon in November of 1998. I had never had any experience with propane in all my life and I needed a lot of guidance. They helped me get my stove working properly, and hauled away an old propane tank that the previous owner had used and I no longer needed. They also turned off the water at our well down inside it for me. I had never had a well before. There was a lot I didn't know and still don't Then the furnace went out almost the first week we used it. Leon had given me his family's home number in case I had a problem and he called me right back and gave me advice and also offered to come and help. Many times since then Jon and later Leon have cleaned my furnace and checked systems so things run smoothly. Also since they are the only folks who go under the house in the crawl space, they tell me of any problems down there: Like two years ago there was some flooding in this area and I was concerned. Leon let me know there was no standing water, just a little mildew that is now hopefully not an issue. We also have a gate we keep closed over the drive so that our dog doesn't get out and get killed on the road, and the drivers, i know a few names, Linc, and Steve have been so great to open and close the gate especially when the snow is deep and I am afraid to go out in it. I am 71 now so you know I was older than dirt then. Then I got acquainted with Kim and later with Dick and they have always taken the time with me to let me know I am a valued customer to them. My latest issue brought me to call and talk twice to Glenn, a driver who was so helpful even tho it is vacation time and they are so busy. He answered many questions and gave me good advice, twice! How could any of us exist in this day and age without the great people who help us every day with our difficulties? I am so happy to have this opportunity to shout out a big thank you and sing their praises.

phone goes directly to busy signal. Local store has no office anymore. I need to get their old…read morepropane tank out of my yard. they send me a bill for tank rental every year so I know they're still in business. I found a web-site that no one replies from. I really am stumped now. What kind of business works like this?

Would NOT recommend this company. We moved into a house that already was using their services. We…read morehad less than 5% propane left in the winter... we have a 7 month old so needed propane! I called and the SOONEST they could get us refilled was 7-10 days. That's crazy and unacceptable. We were also told we physically needed to go to the office and fill out new paperwork as new owners. Why not just do all that after you come to the house for refill? Needless to say, we went with a different company who came out in less than 48 hours with a brand new tank and all the "paperwork" was done over the phone and when they arrived. A much easier, nicer and more convenient company to work with. Also, it took this company forever to come get their old tank that was just sitting in our driveway as an eye sore.

Stay away! Worst…read morecompany I've had the misfortune of dealing with. We moved two years ago and the prior owners used them. I called customer service (?) to have someone mark our propane line and they scheduled a service. He never showed up. I then changed propane companies and notified Amerigas and asked them to remove their propane tank. After three calls, I was advised that the tank would be retrieved. Nearly ONE YEAR later, the tank was picked up. The next day, I received an invoice for $298. If I could give them zero stars, I would.

We were in the process of moving halfway across the country from WA to KS. We were towing my car…read morewhen we noticed a small bubble on one of the tires of the trailer. We popped into uhaul to see if they would do anything about it- while there wasn't any major threat really, my jeep is my baby and I would be insanely sad if anything happened to it she to a blown yore or something. They came out, looked at it, and said they thought it would be ok but if it would make us feel better they'll change the tire. The entire thing took less than 10 minutes, we left happy and feeling better, and my jeep made it safely to Kansas. Between their good attitudes and prompt service, this location easily gets 5 stars from me.

I really wanted to like this company. I did my research, I specifically chose to use a stable,…read moreconsistent name brand for my move. Unfortunately this was a poor decision. The load out and transportation or fairly uneventful up until the point, of arrival for delivery in Montana. My U-Box arrived a day late and without prior notification that they anticipated it to be delayed. In addition there's no transponder/tracker on their boxes so please be aware. They literally have no way of telling where your box is at any point in time. It may be worth it to put some kind of your own Apple tracker inside. Because I always Pack Light I did not have any fragile items that required packing pads. They did wrap my bicycle in one blanket securing it with tape. My items did arrive intact eventually a day late. They did remove $50 for that inconvenience. However at that point the moving company that I had arranged to assist me with unloading my items I had to cancel. And reschedule them for two days later because they were unable at the last minute to adjust because they had other moves on their schedule. You Haul did not accommodate me for that. They did deliver the U-Box to my residence without charging me the $200 delivery fee. I do appreciate that. However when I received my final bill after they had retrieved their U-Box they had charged me $108 apparently they believed they have provided me with 24 packing blankets. They absolutely did not. They provided me with 12. I also returned all 12. I had to file a claim with them stating that there's a discrepancy that I did not receive 24 blankets at any point in time during the move. I find this to be ridiculous that they would charge me for something that I absolutely positively did not receive. When I tried to remedy the situation I had a very unpleasant conversation with a young lady in the office. She had an attitude from the moment that was very unprofessional. I am not sure if this was racially generated or if she simply was in a bad mood. She definitely was not helpful, refused to give me a receipt told me it would be emailed to me I still have not received it. And stated that she would write the necessary email stating that I did not receive 24 packing blankets. It seemed as if I was causing her a great inconvenience. I found her attitude to be unprofessional, I'm becoming and a for representation of the business. I can honestly tell you I would not recommend doing business with you all. You're welcome in advance.

Great propane company. Best prices on customer owned tanks. I have two rented tanks and one…read moreowned. The service has been great.

I just made the switch from Energy Partners to PSI. EP gave me an estimate for a new regulator,…read moretank upgrade, and associated work that seemed overly expensive. I then pursued the same quotation from PSI, come to find out, this switch was going to cost thousands less. Furthermore, when I inquired about receiving back the pro-rated tank lease fee for half the year, EP said NO. They also wanted to charge me $130 to come get their tank?! I'm glad I made the switch. I never take my time to review any companies, ever. I've made an exception in this case. People should be warned about EP's business practices.

Service has been outstanding. We had an inspection done and they found a major leak from a…read moreregulator on top of the tank. It has leaked for a very long time. They also found regulators that were years out of date. We have had other inspectors out and had the tank filled many times. Nobody else caught the issues. I highly recommend Alpha propane.

I was trying to order propane, but the lady at the front desk was very rude. Customer service was…read morevery abrasive. I understand that ratings can vary, but there is no reason to be rude to customers who ask thoughtful questions. Instead, be supportive and customer-driven. Work on your sales approach. If your front office acts this way, I can only imagine what the back office looks like. How we do anything is how we do everything.

These are great folks that want your business and will show it in their customer service,…read moretimeliness and pricing.