I made an appointment here after my GP suggested I see an endocrinologist for some weight issues…read more I'm in good shape, I exercise 4+ days a week, but was having an issue so I started reading reviews and getting references. My research and the fact that Dr. Stein's office is about 2 miles from my house led me to make an appointment.
First, the first available appointment was over four weeks out. I understand busy, but the latest appointment in the day was around 3pm, and the office was not even open 5 days a week - only 3-4 depending on the week. So I made the appointment. They sent me a giant packet of paperwork to fill out, which I never got around to opening because of my busy court schedule.
Next comes a client with an emergency on a Friday - I had to drive out of town to stop a foreclosure sale. The 30 hour work-weekend caused me to completely space my appointment.
Monday rolls around (the day of the afternoon appointment), and at about noon my phone rings...it is the office manager, calling to get my insurance information. I informed her that I had a client with an emergency, that I had to run out of town, and that I would have to speak with her another day (I was just out for a quick court recess). Even after speaking with her, I didn't remember that I had an appointment.
The next thing i heard about it was a bill in the mail on Wednesday, barely two days later! The office wanted $75 for my missed appointment. Really upset, I called the office (obviously closed, normal business hours do not apply) and left a message stating that I didn't even realize I had missed the appointment, that it had been an emergency, and that I didn't appreciate the bill. Instead of a call back, I received a copy of their cancellation policy (that I hadn't signed or been informed of) with writing on it that said "called to confirm, no answering machine" (not true, as previously stated she actually SPOKE with me that day! Also, I have had that # for over 10 years, so please!) and "sorry, you still owe the money!"
Of course I called. Of course I was really unhappy at this point. When I calmly informed the office manager that I hadn't signed any agreement or been informed of any cancellation policy, she threatened to take me to court over $75. I ended that conversation stating I was not going to pay it, and to please stop sending me bills.
Days pass, and I get another phone call. It is the office calling to tell me that if I make another appointment and keep it, they will waive the $75. After threatening to take me to court??!! No thanks, I would rather not do business with you. I asked the office manager to have Dr. Stein directly, as at this point we had a serious issue and I wanted to speak with the Doctor and business owner directly. The office manager stated she would set up a time when we could talk. I never received another phone call, but started receiving "balance due" letters threatening to take me to collections about every 2 weeks.
It finally took me sending what was basically a cease and desist letter to make them stop.
I can't speak to Dr. Stein's medical ability or skill, but his office is not at all run in a professional manner.