I have been having problems with my insurance No surprise. But Trina has been wonderful Incredibly patient and deligent. I finely got my approval. Thank you Trina read more

The communication could be a tad bit better... But they do their best to work with you for what you need.

Every month I get a reminder I need a refill for my script, I Call in and get it shipped to me at a reasonable cost! Nothing better than calling and not talking to a robot! Everyone is so attentive and answer all my questions. Happy to be a costumer here! read more

Located in prime time Beverly Hills this independent pharmacy is the best pharmacy in Los Angeles. They accept most insurance, have medication in stock and most importantly, treat you as a client. All the big chains are not in the same league when it comes to customer service. The staff are all friendly, the pharmacists know their job and do it with the clients well being as their priority. I have more than one doctor, but if I could just have one pharmacy it would be Encore. Sure the chains have locations everywhere and save some time or if you're traveling then you do what you have to do. But as long as I'm in Los Angeles then I definitely chose Encore as my pharmacy. Very grateful for all you do, thank you to all the staff. See you next time. read more

I was having trouble finding a medication that is experiencing a nationwide shortage. After my second try (one at a pharmacy just down the block - Pharmacy 90210 - they were rude and not helpful), my doctor suggested Encore as her patients have had great experiences. As soon as the prescription was called in by my doctor, they phoned me and said they would do everything they could to get the medicine for me as they just gave out their last dose. Several days later, they phoned me saying the medicine was in. I had left town and they made arrangements for the medicine to be fed-ex'd to me (I happily paid for that service). Everyone I dealt with was very nice and I will most likely switch all of my medications to this pharmacy. So glad my doctor recommended them. Lifesaver. read more

The staff at Encore pharmacy is AMAZING!! I am out of my medication today and heading on vacation, they were able to accommodate my needs and I am picking up today. This staff goes above and beyond for their clients. Thank you, thank you , thank you! read more

This pharmacy is amazing! And they offer shipping of your rx. Very fast and helpful service. And Ebony at the front is amazing. My doctor forgot to call in one of my prescriptions and Ebony quickly got my doctors office on the phone even before I could get through to anyone and got my missing prescription! Great customer service! Highly recommend read more

Both my husband and I have been ordering our medications from encore pharmacy, and it was absolutely great working with them! The shipping is always incredibly fast, and medications are always in stock! Whenever we needed help with anything, we called, and the staff was always happy to help. With our latest question, we spoke to Ben, and he was great! Helpful and nice! Highly recommended read more

I don't write many reviews unless the experience was extreme or memorable in some way. I was dealing with a new medication and there were a lot of hurdles and luckily I was connected to Ebony who works at Encore Pharmacy. Ebony was so warm and friendly and above all else, patient. I spoke with her on the phone for quite some time. She went above and beyond to get me answers, to deal with insurance, to make sure that she let me know what I needed to move forward by the end of the day...I was shocked and so so happy. I am not used to customer service like this. She resolved everything for me. I then went in to pick up my medicine and I also met T. She was just as lovely nd helpful. I was lucky enough to meet Ebony in person and she is wonderful. The human experience is so hard as it is, crossing paths with warm and helpful genuine people is a highlight. This review is the least I can do to show my gratitude. Thank you Encore, Ebony, and T. Thank you. Nicole read more

We live in Canada but get some prescriptions from Encore in Beverly Hills. They are absolutely incredible. The attention to detail is great, and they Fedex our prescriptions up to WA state so we can pick them up just across the border. I highly recommend them. read more

This pharmacy made it very easy to answer some confusing questions I had about my medication. Stacy was very helpful, insightful, paitient, and a delight to talk to while answering all of my questions. 5 star experience on my end read more

Every time i come here Ben and his staff are great. They are friendly and so helpful. They are always smiling and have great customer service ! read more

Would not recommend this pharmacy. Here is the sequence of events that led to eventually being unable to fulfill my prescription: Monday: Called pharmacy and confirmed the prescription was in stock and accepted by my insurance Tuesday: Called the pharmacy to have the prescription filled, was instructed to text the phone line with insurance information. Sent the text with all relevant documentation at 1:22PM and did not receive a response so followed up to ask for confirmation at 6:30PM Wednesday: Pharmacy confirms via text that the insurance information is received. Thursday: Husband went to pick up the prescription (took 1.5 hours to drive there). While husband was driving to the pharmacy, I called multiple times and talked to ~3 different people. Twice put on hold and dropped with no follow up. Every time I called they asked for my insurance information which was confirmed received via text. They also asked for prescription ID's and coupons that i have never had to supply to any other pharmacy. Once husband arrived at the pharmacy, they told him the insurance is not accepted thus invalidating the entire 3 day ordeal. Highly recommend going to another pharmacy if you want to streamline your prescription needs. read more

Excellent Pharmacy! They always have my prescriptions in stock and the customer service is excellent. I appreciate that they will add on as many coupons as necessary to help me save as much money as possible. Highly recommend! read more

Outstanding Customer service! I had an issue with a prescription being approved with my insurance carrier - and LINDA - was incredibly helpful and went the extra distance ! She called Blue cross for me - and resolved the issue immediately! 4 star service!!!!! read more

Spoke to Ben-he was so great! Generously applied a discount that got my prescription price down to almost nothing. Great service and they deliver! Willl definitely use them moving forward. read more

Encore is always available to help me and goes the extra mile! They have even gotten on the phone with me and my insurance. Everyone is always pleasant and rarely have I had to wait on hold. I get my meds delivered because I live far from the pharmacy - always timely/next business day! Highly recommend! read more

Super fast - super easy - super smart professional pharmacists run this spot @ Ebony - my girl

Encore Pharmacy is the best and only pharmacy that I go to! Ebony who is pharmacy staff is simply fantastic! She always goes above and beyond for customers. She is always smiling! Thank you Ebony and Encore for great service! You are the best! read more

I just got off the phone with a gentleman who was helping me with my prescription. He was extremely courteous and polite; quickly confirmed my medication, cost, and offered pick-up/delivery options for me. This is the second time I have sent my prescription to Encore Pharmacy after having a very positive experience with them the first time. While they are very busy, it only reflects the care they provide to all their customers. If you're looking for a dependable pharmacy that can fill even the most challenging prescriptions, this is the place to go! read more

This was my first experience with Encore and they are BY FAR one of the best pharmacies out there. They went above and beyond to get my medication to me. I very much appreciated the friendly customer service! read more

The staff at Encore is amazing, especially Ebony. They take time to explain your prescriptions, In detail, if they're out of a Pacific medicine, they do their best to get it to you as soon possible. I would definitely recommend this pharmacy if you have specialty medicine. read more

Encore is the best pharmacy on the Westside! They take extra care and time to help their customers. They also seem to get in stock what other big pharmacies can't. They will also ship your meds overnight if that's easier! Ben the pharmacist goes above and beyond and is extremely kind and helpful. read more

Just when I thought there were no independent pharmacies left in the metro area, Encore came through for me by carrying the meds that were out of stock elsewhere, AND applying a coupon so that my out-of-pocket costs were significantly lower. Thanks, Encore! read more

What more can I say. Such a lovely group of people, they care about customer service and go above and beyond to help their customers. I was running late and they stayed open for me so I could get my diabetes medication that I desperately needed and was in shortage at other places. Love to see businesses that are patient care first! Btw, additionally... they break even on some diabetes meds just to be able to stock for people that need it. IE, they make 0 dollars profit and still stock the meds because they know people need it! Real life heroes! Seriously appreciate these folks. Thank you so much again! 10/10! read more

I popped into this pharmacy yesterday after an appt that I had in that building because they had tons of cute reading glasses! I recently gave in to admitting that I do, in fact, see my phone or books a lot more clearly with readers but I am not trying to buy expensive ones just to scroll my social media or read once in a while. They had a great selection for all standard levels of non-prescription reader strengths and at a great price! And everyone was so friendly and helpful! Maybe every time I am in this building a few times a year, I will treat myself for a pair of cute new readers since you really can't have too many laying around to grab! read more

Just want to warn all potential clients such a myself that if you are attempting to reach out to this pharmacy for weight loss prescriptions, please do yourself a favor and don't waste your time calling Encore Pharmacy. I was directed by my DR to reach out to this pharmacy directly and the pharmacy technician laughed at me over the phone when I asked if they had a waitlist available to put my name on in hopes of getting my prescription filled eventually. They don't seem to understand basic human decency and customer service and feel that it's okay to laugh at someone who is only trying to get healthy and follow the recommendations from their doctor. Such a kick to my moral and self esteem having someone laugh at me for being hopeful in my weight loss journey. read more

Update: after asking me to take down the above negative review (which is entirely truthful), the pharmacist has told me they will no longer be serving me. I'm in the process of finding an alternative source for my medication, but in the meantime I have to consider whether it's worth deleting my truthful review and posting a falsely positive one so that Encore will dispense medication to me again. It's a tough spot. read more

The employees at Encore are amazing. They're always very helpful and have no problem shipping my medication to my home. I highly recommend them. read more

This is the only Pharmacy I would ever use for all of my medication needs. Their staff goes above and beyond and not only are they professional, but they are so kind and do whatever they can for their clients!! They helped me get my refills for a medication that has been sold out everywhere. Highly recommend! read more

The pharmacist and staff were positively magical when it came to finding medications that no other pharmacies had available. They always deliver. I mean that figuratively, but it's literally true too! They deliver to your home as well -- and with ice packs if your medication needs to stay cool. :) I am so grateful to everyone at Encore for keeping my family healthy and happy. And they do it with patience, understanding and empathy. They go out of their way to help you get what you need. The opposite of the big national chains. I feel so lucky to have found Encore. It's by far the best pharmacy I have ever used. Encore gets my standing ovation! read more

The professionals at Encore are amazing. I highly recommend them. They do a great job of shipping the prescriptions to you if you live out of the area. Don't hesitate to try them for your pharmaceuticals. read more

Love these mom and pop pharmacy's more than the chain stores. My RX was ready super fast and the pharmacist was very cheerful and helpful! Also it's walking distance to several of my drs. read more

Encore pharmacy is fantastic. They are dependable and I have been able to rely on them to always have what I need, secure my prescriptions in a timely manner, with personable and professional staff. read more

Very good staff who were helpful and very communicative with me. They had patience with me which was nice since I ask a lot of questions. I had asked them to transfer a medication of mine from CVC to their location, I gave all my information, and it took maybe 30 minutes for a call back to inform me that they had my scripts. Very efficient. I was very happy and thankful. Also they pick up the phones which is relieving since other pharmacies take forever for someone to finally pick up the calls. read more

Such a nice little pharmacy. The staff greeted me immediately and I had my medication in hand in less than one minute. The pharmacist's wife who works along with her husband gave me a consult and was very helpful. She even gave my pup some love! I would definitely recommend Encore Pharmacy as it's such a nice change from the big box pharmacies. And they have cute cards and little gifts. read more

Lovely family owned business employing an exceptional staff. Very professional, yet friendly and approachable. Great communication! A staff member always contacts me when my rx is ready for pickup. Pharmacy offers exquisite high end products, Papyrus greeting cards, which just so happens to be my favorite, and a splendid assortment of snacks, chewing gum and other tchotchkes. Thank you Encore for your incomparable customer service! read more

Let me start by saying that the team here is great! My dermatologist always sends me to this pharmacy and my experience with them has been fantastic. First of all they will ship out your items to you if you're not in the area or are unable to wait. But the highlight is that they get the best prices for your prescriptions. I had a prescription that needed to be filled so I went to my local Rite-Aid near my home only to be told that it would cost $500 because it wasn't covered by my insurance. Well I had it sent to Encore and I paid $75! Also, they always have neat products there to try, I'm always coming across a great find. So if you're looking for a pharmacy this place is a gem! read more

I have used encore pharmacy many times. They are prompt, there's no lines, and extremely nice to their customers. I highly recommend them.

I give them the highest rating for courteous, professional and personalized service. Light years better than what the large chain pharmacies can provide. read more