Today I've had to edit my review and say this is the day after installation. I thought by doing my due diligence and researching options and companies, I chose the right company and this is after quite a few consults from other companies but boy was I WRONG. I have never dealt with such a large company that DOES NOT have any contingency in place for any "unforeseen circumstances" or MISTAKES ON THEIR PART. Yesterday the installers came and everything was going fine but I had to leave for work and came back a few hours later to check to see if everything was okay. They had to use a ditch wizard to run a line from the detached garage to the house but when I tell you, they cut every wire and hose they could possibly find in the yard. I thought they would have had that marked out prior to digging a 2 foot deep ditch 100 plus feet across my property. And the parts where the EMT installers broke, they conveniently put dirt back over those areas but the other areas are open to see for inspection. So I cannot confirm if what was broken is rectified or not. NOT TO MENTION, they did not tell me that after this ditch was dug up that it would stay this way till an inspection is done. I have 2 young children and a dog and this is a huge liability. If that was the case, I would have preferred install on a Monday and would have wanted inspection done the same week. I've received no logistical communication otherwise. I understand there is a lot of variables at play here which is MORE OF A REASON for there to have transparent communication for ease of scheduling all vendors involved which directly affects me, the customer!
NOW ON TO THE KICKER, I was left with NO AIR CONDITIONING last night. They went to upgrade my Fuse Panel and it took about 8 hours to restore power back to the house but wonderful enough, on a incredible humid and hot day, the air handler/condenser will not get power. The installer stayed till 9PM to fix it which I appreciate but EMT SOLAR did not send out any supervisor or higher qualified employee to rectify it. All I received was a whole bunch of maybe's and we'll see. I will be posting pictures and videos and will continue to do so on every platform till my problem is rectified and EMT SOLAR does right by me! It is 9:28AM on July 12th, 2025 and I have yet to have air conditioning, the morning after "install".
The rep that I dealt with was solid all the way to this point but I did not receive any communication on how this trench in the back will be fixed and what contingencies EMT solar has to rectify this situation. A company that is this big and takes on this level of upgrades to residential properties should have contingencies in place when things go awry ie: company credit card to put customers in AIR CONDITIONED HOTELS DURING THE SUMMER.
I have 2 children, 2 pets, an elderly mother, my spouse and myself and for us to have to find some level of accommodation at 10pm at night on a Friday is quite difficult. My dog hasn't stopped panting from the heat and he is 220 pounds, not easy to take him other places to cool off. I have no real resolution and no real idea what's going on.
I will amend my review once this is rectified by EMT SOLAR. Until then, I will keep writing reviews. read more