Yes! Finally with the help of Juliana we found the best pieces for my project. And it was in stock. She was so nice and patient as I was scouting around the displays. She listened and showed me pieces I had missed. We collaborated with Elizabeth and sold! So glad I stopped by. It was my first time here and plan to come back when another project comes up. Highly recommend their customer service and knowing their products to share the advantages. Thank you so much! read more

Absolute worst tile I've ever experienced in any home I've ever owned or been a part of period. Filed a warranty claim after a small socket weighing .2 ounces fell off of a counter and chipped my tile and two spots. I then realized the tile would chip extremely easy. They sent out one of their guys to check it out who was clearly biased and could care less about doing anything other than disproving that it was their fault. I had to remind him to take Pictures of the initial damage as he went around, trying to prove everything from improper humidity levels during install, to tile that was not level. The battles to any claims were hilarious. Please explain to me how unlevel tile causes it to chip in the center of a piece of tile when a small tool drops on it. Absolutely inferior product. I can literally retake a piece of tile out of the package, set it on the floor, and chip the center of it with very little effort. Luckily it was the first and last time I would ever make a purchase at the store again, or do any business with them following the joke of a warranty process. The warranty was definitely only as good as the business and in this case that was not very good in my opinion. read more

Damn. Nice selection but customer service sucks balls. There was a couple in the building and then me. No acknowledgment. No hi. No we'll be right with you. It was a man and woman working and I waited in line for 10 minutes and not even an I'll be right with you. Go somewhere else! If they treat you like this before you order, I can't imagine it'd get any better once you order. This place is great if you just want to look around and talk to no one at all. Ever. Never. At all. read more

Outstanding customer service. Jorge and Yani were very helpful during a time no one wants to shop for tile which is during a leak repair. They were very helpful with our selection and what we could get the quickest to get the job done. Thank you again! read more

My husband and I have been here twice to look at tile after a leak in our shower caused us to start a renovation. The first time we went in (12/21/19, if I'm remembering right), we were greeted immediately and offered information when we had questions. We returned on 12/28 ready to finalize our decision and were greeted.... barely. The woman working at the counter didn't even look up, and another employee passed through a few times with no comment. I observed the same treatment toward the next people that walked in. We stayed about 10 minutes, looking at options and had narrowed down our interests. Still nothing. They have beautiful tile options, but apparently only one salesperson who works there is willing to help.... wish the rest of the crew were like her. Two stars only for the nice tile and the one helpful person. Go down the road to Daltile and find much better service. read more

This place is THE tile place. It was reccomended by my contractor. They have so many options from basic to elegant and extravagant. They have tile for walls, counters, floors, shower floors, backslash. They have it all. Most stuff is in their warehouse in LA and can arrive super quick. Special items must be ordered. They will provide you with free samples to take home and make sure you like it. They will even offer opinions as to what matched with what. This can be helpful if you are indecisive after looking at tile for days. I changed my mind on a backslash and didn't even charge a restocking fee. I would definitely reccomend this place. read more

Yanira was awesome! She helped me find the tile transition that I was looking for. Their showroom and customer service was outstanding, I highly recommend them! read more

Alway helpful when walking in, quality service and very responsive in questions asked and knowledgeable

My husband and I purchased trimming for our Master Bathroom from this company on August 28th. We are doing some renovating of our home and its our first project. We found what we thought would be the perfect trim at the store on Clinton Ave. When shopping in the store we asked plenty of questions because we are not familiar with the process. Also the staff was not really helpful so lots of questions was a must. You had to pretty much pull teeth. The question we did not ask was in regards to the return policy. From a business standpoint (coming from my 12 years of Property Management experience) the employee obviously saw that we are NEW to renovating and also a first time customers to their store. The employee should have mentioned the NO RETURN policy at the time of purchase. The "policy" is no where to be seen in the store. The "policy" is not on the receipt, oh yes the receipt that says "Returns are subject to a 25% Restocking fee" but fails to mention that trimming can not be returned. I even went to the companies website since the receipt does state to go to the site to see the "Terms & Conditions of Sale". Again, noting about not being able to get your money back. Unfortunately, as our project was completed and we were getting ready to install we noticed that the trimming we purchased was not going to work. It was about 48 days after our initial purchase all items were in original condition. I reviewed the receipt and saw there was just a restocking fee, so my husband went back to Emser to try to return the trimming and was told by an employee that it could not be returned. Instead he was told that we could exchange the trim and would not even be charged a restocking fee. The employee even was giving us a more expensive trim and "honoring the price" that we paid for our original order! Awesome right!? Yeah, sounded too good to be true. He was told by the employee to come back the following business day because the person who could do the exchange was not there. When he returned he was declined the exchange and even told it could not be returned at all, not even restocked at a fee. What kind of business practice is this? It was upsetting to say the least. If these terms were written somewhere, then that would be okay. Even if there was some sort of verbal, then okay, that's fair. But this is not fair business practice. I feel as if Emser Tile took advantage of us as first time Home Owners. If we were some big contractor I'm sure we would've been treated differently and FAIRLY. I contacted the corporate office down south and they were extremely kind and referred me to the regional manager for my area. The regional manager seemed kind as well except here we are WEEKS later with no follow up, not even an apology. We have since purchased our trim from Home Depot which we should've done in the first place. Even though we paid more per a piece there we didn't mind because Home Depot actually valued us as customers. It is frustrating how Emser Tile treated us so unkind over a measly $309.08. We have made all of our other home purchases elsewhere. read more

Walked into the store this morning (02-09-2019) with my contractor, ready to PURCHASE at least $3,500-$4,000 worth of materials. No greeting from "salesperson." Had to drag her away from her computer to try and get prices. She sat back down at computer, where she remained as we tried to figure out things on our own. Neither she nor the man beside her offered any assistance whatsoever. Finally, i told my contractor that i wouldn't buy from them, given this version of customer "service." We drove around the corner to Daltile, and made ALL of our purchases there. Liz at Daltile showed us similar materials, made suggestions about colors, and we worked out all our color schemes for kitchen, two bathrooms, and laundry room. All it took was good old fashioned customer service. read more

Found Emser tile on Home Depot's & Lowe's websites, was able to see it in person at Emser's showroom and their staff helped me select a color and pattern that coordinates beautifully with the countertops in my bathroom. The tile arrived in just a few days and cost less than from Home Depot & Lowes. read more

Haven't made my purchase YET but visited the store and was thrilled by how friendly and helpful the staff is. Jonathon walked me through options, was straight forward and attentive but let me do my own thing to find and combine patterns and textures to get our desired look. He offered to get pieces off of higher areas, or that were heavier for me, and answered my questions about color/size options when I didn't see exactly what I was looking for (they have it or can get it!). Jonathon even let me know that I could take samples home to get a look at lighting and against other fixtures in the room so I know I'll like the option I end up choosing! After looking at the bigger warehouse chains' selections and prices, I will definitely be redoing the bathroom with tile from Emser read more

We needed tile for a backsplash. We found some we thought might work so I took a couple photos, front and back. We checked several other stores and didn't find anything better so I called to order the tile. It was in in just a few days and now my kitchen and bathrooms look like new. Thanks for your friendly, helpful service! read more

My wife and I were looking for a nice travertine for our remodel and went to Flooring Liquidators and got a quote of $5.39 per sq. ft. for the tile w/o install. The install was another $6 per sq. ft. I called Emser and they quoted me $2.69 per sq. ft. Come to find out, they are the importer of this type of travertine directly from Italy! Their staff had all the answers to everything you could possibly want to know about tile. Also they gave me 5 cards of different installers who they trusted to do the work. These guys are the wholesaler to all the smaller stores. They are nation wide and will beat the prices of anyone else in Fresno. This is my first time buying from them but I am already planning my next purchase: granite countertops. I'll let you know how that goes. But for now, all I can say is that Emser is awesome! Saved me $2,100.00! read more

Love these guys! Wonderful selection...wonderful people...Juan really came through for me in a clutch situation! You won't be disappointed if you go through Emser. I will be using them for my next project! read more

Super friendly staff over at emser. Lance knows what he's doing over there along with all of the wonderful staff members. You will get the help you deserve with this place. read more

We bought 14" porcelin floor tile from Lowe's to replace the white carpet in our living areas and they hired Emser to put it in. We are disappointed in their work. The tile does not lay flat. The grout lines are uneven. The grout is much lighter than we chose. They broke the toilet mount when they reinstalled it. They sloppily reinstalled the base boards leaving gaps between the individual pieces and the walls. We will have to hire someone to pull them and reinstall them again because some of the gaps are too big to culk. They cleaned their grout buckets on the front lawn killing a portion of it. Probably what is most disappointing though is the 4" band of 2" tiles that outline/frame the the entry hall floor. The outline is properly ~9" away from the side walls, but it is right next to the front door making it offcenter in the room! Anyone who has installed tile for more than a week knows how to frame a room. Every time I walk through the front door, I am disappointed and ashamed with our tile. We look forward to replacing it someday. We will not hire Emser again. read more