These are international thieves working out of Dubai, UAE and Lithuania. There is no US phone #, only a Deleware address so they can operate in the US., an email address. Returns are paid by customer - to Dubai- international shipping fees to the Middle East. They steal your info even if you delete it and complete an order. Charge for 2, 3 or more items. Conformation page says its processed and shipped at the same time it's ordered. Automatically set up so you can't cancel, only return. Which means you will never get your $$ back. Very slick, professional ads, use pain relief as the bait. They look very legitimate dont they? The more $$$ crooks spend on ads means they are making millions cheating Americans. They add Dollar Store items while you try to check out. Page after page of cheep rip offs not worth a buck. Beg for business and badger you into purchasing more. Higher and higher discounts. Legitimate companies do not use any of these tactics. If you've been cheated, if you actually placed an order- report to the BBB, consumer agencies, Federal trade commission, all social media. The glowing reviews are faked. Bought. The ads are designed to make you buy because you're in pain. Will buy anything to stop the pain. Emotional hook. They are using hope to steal your money. Targeting desperate people. The merchandise- flash for cash. Looks legitimate but it will fall apart because it's poorly made with cheep materials. The devise isnt safe. If a baby chews it or a pet - could cause severe harm. The heating unit- no protetective covering between it and your skin. High heat. It doesn't "massage". Only loudly vibrates. Don't get it wet. Expected lifespan -apx 6 mns. Every part of every version of their ads are fake. Amazon and other platforms don't vet sellers ,do not care their customers are being ripped off. What ever site you see them on, do NOT use, believe no claim. Research and report. read more

The product does not perform as advertised. I purchased it believing there was a legitimate 30-day money-back guarantee so I could try it risk-free. However, after contacting EMSense for a refund, I was told the product is not eligible for return if it has been opened or used. This makes the "30-day guarantee" misleading, since there is no way to evaluate the product without opening it. Customers are led to believe they can try it, but in reality, they cannot return it once they do. Very disappointing experience. I would not recommend this company due to their unclear and restrictive return policy. read more

Horrible product, A real scam. Vibration is not perceptible. Garbage. A waste of money. Totally useless. The company should be banned for deceiving the consumer read more

Do not buy these foot massagers. They are falsely advertised. They do not have 4 types of therapy. There is not red light component, nor a compression feature. It just vibrates, has a little bit of heat and make a lot of horrible noise. Save your money. This is a scam. This company should be banned from selling in the US or anywhere else. The return process is designed to prevent customers from returning these misrepresented items. I spent nearly $100 for two and am having a horrible time trying to get a refund. It is very hard to request the refund. If you can finally figure out how to submit a refund request form, good luck trying to send the requested video. Videos are too large to submit in email. They know that so they require a step that makes it nearly impossible to complete their required return process. Stop this scam company from selling any more bogus products. read more

Horrible company I ordered 2 they charged for 4 and big hassle to return The product is useless BEWARE read more

They will tip you off. You order one thing, they charge you for three things. The tel# are disconnected and they make it almost impossible to get customer service. DON'T BE A SUCKER!!!! DO NOT ORDER ANYTHING FROM THEM! Experience is less than 1 star. read more

SCAM. All of those glowing reviews are bought, FAKE. I only started an order t in only part of my info. They sent not 1 but 2 emails begging me to finish buying, more discounts. More cheep dollar store products that are obviously a scam. 1 hr later, an email with order number for Two items at full priceYou do know reviews are bought. Yes? Ignored every obvious red flag. Surprise list of cheep items tacked on at end of ordering. Thats a BIG red flag. Good products, real professional products do not keep offering more discounts, surprise products. More and more discounts begging you to buy.. Just 2 more!, 50%off!, next page.. don't go! 3 pair. 60%off! Again and again for pages. Limited time! High discount! Emotional hook. Pain hook. Vague return policy you have to search for fine print. Count down clock? Heavy, heavy pushing, hit all buttons. Stop,think don't buy emotionally These scream scam. Stop order there, remove cc info. I had stopped to read reviews, that's why I hadn't finish order. Deleted info. This isn't a 1 off, a pattern of a normal scam. I've seen this too many times. They'll claim too late to stop shipping! So sorry. Send back at your cost. Now I'll have to fight with credit union to maybe get $200 back. I should have remembered.... "if its too good to be true..... Pay attention. It's a scam". Don't. Keep your money. Why take a chance? read more

BEWARE! This is a garbage product and a scam business. My husband who was trying to surprise me, ordered them online and proudly showed them to me. I decided to take a closer look and promptly decided to cancel the order. That's when the real fun began. I'll spare you the details of my many attempts to communicate with the company but I finally asked my credit card company to cancel the charges; two of which, one for $75 and one for $13.50 were reoccurring! The $89 charge was one-time. Within a half-hour of investigation, the bank refunded my account. THIS COMPANY NEEDS TO BE SHUT DOWN BY THE BBB AND CPA IN THE US AND ANYWHERE ELSE IT IS SOLD! I am going to report them today. Any five star review for them is fake. I checked on Amazon and all five star reviews have no photos and Russian sounding names. Amazon also has a warning on this item that it is FREQUENTLY RETURNED. read more

The customer service is very poor. I have been trying to get a label and a address to product I have been getting the runaround for two days. I do not want any discounts. I just want to return the unopened merchandise as I was told previously that I could now no one is responding to emails and they have not sent the return information bad for business. I do not recommend. read more

They keep charging my account after I already emailed (because you can't reach them by phone) and I was refunded but now I see another charge. read more

I ordered their product and it did absolutely nothing. When I tried to return it they told me that they only accept the product if it is not used. I told them how was I supposed to know if it worked if I didn't try it and they just told me that nope I couldn't return it. The product was absolutely useless and now I'm stuck with it read more

Bought product but charged for 2, never received product which was ordered in November last year , I am in touch with company but there customer service is appalling, telling me I refused thd product and told courier to return items . Really !!! This order cost me almost £100 Thank you read more

BEWARE- FRAUDULENT COMPANY THIS IS THE WORSE COMPANY I HAVE BEEN FORCED TO DEAL WITH IN 65 YEARS! I am reporting EMSense to the Better Business Bureau!. I ordered ONE unit & was automatically charges for SIX! My numerous attempts to rectify THEIR fraudulent practices was only met with automated emails generated by AI. It was the same email. "Thank you for reaching out. We are sorry.... blah, blah, blah. Mailed 6 unopened boxes back to their Post Falls, ID 83854 address. Return postage $22.45!! No way to relay tracking # to company which is required to begin " possible" return. So....I have to pay return shipping, return their product with ZERO communication or confirmation that I returned items. It appears EMSense deducts their shipping for mailing me numerous items without my consent. Stay away from this company. read more

I wanted 2 but by the end of all the shenanigans the website throws out before you get to payment, you're paying hundreds of dollars for 6 of them. And you don't know it until they arrive. Then the whole evading process starts. They dug up my work emails and sent confirmations there. One email I can't even use any longer and wouldn't you know that in order to get any help started I have to confirm that email by responding within it. SOL there. I'm out to leave bad reviews, $200 plus worth of bad reviews! read more

I ordered a pair of Emsense foot massagers but 2 orders went through & therefore received 2 pair for a total price of $211.11. Due to unforseen circumstances such as a postal strike they finally arrived & after trying them I decided they were not helping the pain in my feet. I found them difficult to put on by myself & unable to reach the controls on my own. The control unit was also uncomfortable against my feet & became too warm even on the lowest setting. I attempted to return the items without success as it had supposedly passed the 30 day return period. I would Not recommend this product!!! Linda read more

I recently purchased 4 units and when the package arrived, I open 2 of the 4 units. Unfortunately I attempted to use the unit but due to my ankle size I was unable to secure the straps. I contacted customer service to return, but unfortunately I was told since i opened 2 of the 4 boxes I was unable get a refund. Very sad response and very disappointing customer service. My recommendation is DO NOT purchase this items. Regards read more

This company is a scam. They advertise a foot massager, but it just warms and shakes your foot to death. I had horrible ankle swelling. They refused to return my money even with a money back guarantee. This company is dishonest and the product does not do what it says it will do. P. lease do not let them scam you. They are horrible! read more

Don't buy this product. You can't return it after you use it to find that it actually hurts your foot. Does not help with pain at all. Waste of money. ConnieM read more

Double charged my credit card, would not cancel, added more products, within 10 minutes of my initial contact with them, claimed they had mailed the order already, total liars. You contact them at your own risk. read more

Do not do business with this company. When you pay they trick you into clicking on a confirm tab. When you do they double your order. You can't get ahold of them except through email. They responded by a letter saying that the order has already been shipped. The tracking number is in Chinese. No way to contact them. The thousands of reviews are bogus. You can't view them. The only legitimate reviews are on Yelp. Reading the other yelp reviews I doubt I'll receive anything. I filed a complaint with the DA. When I filled out the form with DA it wouldn't let me enter their website or email address because it said it had malicious malware in it. Do not buy anything from this company. read more

I would give zero or minus stars if I could. I also ordered only one but was immediately charged for 2. I just checked the "track order" given with the order confirmation email I was sent on December 16, 2025 from order placed on December 15, 2025 and NOTHING has even been shipped yet! Today is January 08, 2026. I am also trying to contact the company to demand an immediate refund on the 2 pairs of devices I was charged for when I only ordered 1. No phone number. Only a customer service email. On that email it said I would receive my shipment in 10 days or less. And on the website it said 20 days. It has been more than 20 days and all it says on the "track order" is that a label has been created. read more

The product didnt work after 5 uses, customer service offers a discount but no replacement nor any real communication. Can just email and they didnt want to help. Says money back guarantee and made in USA but then they say I would have to return to another country and shipping would exceed the value. Not a good company! Never buy from them. read more

My experience with EM Sense has been great! I am 61 years old. My symptoms were numbness in the bottom of my foot, with no pain. After one use, the numbness began to lighten, and the circulation improved. I have been using it every day, and I've seen continued improvement. read more

DO NOT BUY FROM THIS COMPANY! I am truly upset at how this company is manipulating their customers into purchasing more than they expected. The tactics they are using makes the customer think they are getting a bigger discount but in reality it's a second pair. And as many other people have stated they email immediately after the purchase goes through (there is no way to stop it) and are told it has already shipped. Greedy companies scamming people that are in pain out of more money is just gross. We may be on a restricted income, a single parent, or just getting by day to day and we want to get ourselves something to help alleviate some of the pain. And then we are over charged and told by some miracle it was shipped the second we purchased it. Now I am seeing that I will also have to pay for the return. There should be no reason for the customer to have to spend more money for this company's terrible and manipulative behavior. I hope that they have the sense enough to pay for the return to them. Do better EMSense. read more

Terrible customer relations. No phone number to contact them. ( number not working or disconnected). They correspond by email. Terrible for communication if you purchased items from them. Awful all the way around. read more

Ordered 1 device and charged for 2 what a scam!!! I was not able to review beforehand, I received no order number. No phone REQUEST CANCELATION. read more

Appalling customer service and seemingly dodgy business practices. I ordered one pair only at a discounted rate and free shipping. Said NO, NO and NO again to the torrent of add-ons and offers on the way to check-out. Once paid, only then could I review order in detail to find they'd added another pair and doubled the price. Emailed immediately but had to wait to receive confirmation email (slow) to obtain order number for official "review" request. About a dozen emails back and forth since ( including, sorry, guess what, oops, it's too late to change or refund order now) and no closer to any sort or resolution. Checked with bank to find I'd been charged twice on my card, both charges amounting to at least $70 more than the order they'd "confirmed", which was already more than $70 more than my original order of one pair only. I only have 2 feet! What a con. The angst, waste of time, not to mention my money that they stole and now forced to wait 10 days for a new card to be issued means I don't even care about their product I haven't seen yet (will I ever, I wonder?) as the whole experience has been beyond unpleasant and I would never go near this company again. Absolutely toxic. MINUS 5 stars and more. read more

I placed an order for 1 unit ONLY! When I checked my card I had been charged for 3 units. I immediately checked the site & my order had NOT been sent. I then emailed the company & advised them of the issue. Today I received an email from the company advising me that my order had been sent out. They also advised that if I wanted to return the order, it would be at my own expense read more

I ordered Emsense on Nov 21st and they charged me for 2 devices when I only ordered one. I tried to contact them right away and they never did anything. Now it's Dec. 9th, 19 days later and still have not received my order. I put a review on Trust Pilot on Dec. 7th and they received a reply from Emsense that they needed more information. They asked for my full name and order number which I sent which they said they would act on this right away. Still no answer from them. The tracking number is the same as the order number. This order starts to process in China and supposedly shops to a gateway in New Jersey and then supposedly makes it's way to Chicago. It said it left the gateway in Chicago on Dec. 5th. My address is in the St. Louis area which is only 4 hours from Chicago. Today will be 5 days since is supposedly left Chicago. So where is the package? I will call my credit card company this afternoon to file a fraud charge since this looks like a big scam.​​​ read more

Looks like this company is in development of a headband that reads movement. I got $40 for watching and responding 5 commercials as they strapped the headband on me to measure my heart rate and eye movement. I just feel sorry for the people who had to work here. The area looks like a sweat shop with desk and computers tossed all around a warehouse style studio. The area around the restroom were covered with flies from all the decaying food scraps. And the restroom itself was that of a gas station with the door falling off the hings. read more

EmSense - Mass Media Near Me - San Francisco, California

Yeah, I don't know either. I generally have a hard time giving these market-research companies four stars, and I almost never give them five stars, but sometimes easy money is easy money. I showed up for what I thought would be an hour-long endeavor that would require a swimming-cap thing to be fitted to my head and weird oily stuff put in my hair--seriously, I've had experiences like this in the past--but it was basically twelve minutes and I was out, with $30 in hand. No weird caps, no annoyingly repetitive questions. I followed some instructions, was helped by one of the most efficient market-research-company employees I've ever met, and was done. I'd do it again. And again. And again and again. It's also kind of fun walking around this area at rush hour, signing in with security downstairs, and using really clean bathrooms. I know; I need to get out more. Or get a life. Or both. read more

I'm not sure what they do here but the employees are top notch and I got $20 for watching and responding 20 commercials. I'm sure it's some alien science project because they gave me one of those brain monitoring things. This is going to make unemployment oh so sweet. Oh, you'll be seeing me next week emsense. read more

The first few times I took the survey, I had no problems whatsoever. Now, they have taken away the Amazon.com gift card option, so I chose the Wal-Mart gift card, which actually had to be sent to me via snail mail, rather then electronically (like a promo code) which was the way the Amazon.com gift card code worked. Then I read an article stating that this company went 'belly up' blowing through its $9 Million so fast. I have still not received my Wal-Mart gift card. I was told it would take 4-7 days, but it has been almost a month and I emailed them and the only response was to tell me the obvious - that it was delayed, and they are working on the 'issue' or 'problem' I forget the word they used. So I have actually sent them a second email and I am hoping to hear back from them, but am doubting that I will be participating in any more of their emsense surveys after dealing with this headache trying to get my stupid simple $5 Wal-Mart gift card as my payment for my time. They definitely need to bring back the Amazon.com gift card promo codes if they want to survive. (If they have the money) I may not see my payment, but I hope I get it, because I like taking surveys for which I am compensated in a practical way. read more

use to be great. multiple surveys a week got me about 125.00 in two weeks of gift cards but only half were received. Now the company is out of business and I am stuck with this emsense unit that i cannot throw away nor give away or even return Its all crap read more

I have been wondering why I have not received any invites for their surveys lately; seems they may no longer be in business...! ; ( For the couple of months I was with them; I had no problems with their organization or gift-card payments. For those who do not know, {in my testing method} what they did was send me a (no charge/free) headband {and receiver} to wear while you answer questions, watch visuals, or commercials. Sensors on the headband send info to Emsense as to how your brainwaves, neurons or, pretty much, what your head is doing! It sensed if you move your eyes, raise an eyebrow, laugh, and prob lots of other things IN your head too. Pretty cool really. I might start glowing in the dark sometime in the future, but, hey, just going to eat at a restaurant nowadays is a gamble....... It was a good company to deal with; no complaints! read more

The company is in trouble and is now ripping off panel members. Each of us spent 30 minutes taking a survey towards the end of October and we were supposed to be compensated with a $5 gift card. Normally, amazon.com would be an option and the gift card would be awarded within 24 hours. That Amazon was no longer an option should have tipped us off, unfortunately it didn't. Emsense was paid for our time and now because of the small amount involved per person, they think they can get away with not paying us. Perhaps someone should tell them who's responsible for legal fees in class action suits. read more