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Time for an update. I know a lot of people have a love-hate relationship with Yelp. I actually really love it and have been pleasantly surprised with the community connections I've made. Unfortunately, our metro is ^once again out a community manager. So sometimes it's a little sad to see all of the incredible Yelp elite events that we don't get to participate in. It was so much better when Ventura and Santa Barbara were separate, but for some reason Yelp combined them into the central coast. It's never been the same since they made that merge. :-( But trying to stay hopeful that we will have a community manager soon and be able to network with each other and local businesses. My motto is the more you put in the more you get back. Yelp works when you work it. And I have had some incredible dining experiences and exposure to local businesses. And I do have Yelp to thank for that. Thanks Yelp!

Many times a Yelper will attend special events where swag is given. These items vary and are an additional goodie for you to take home for use. Items can be a drinking bottle, can opener, socks, painting book, mug and so much more. Thanks Yelp for making these events specials with the added swag. Much appreciated.

I've given my blood, sweat and tears to win 3 consecutive Yelpies, so it's with a heavy heart that I must announce my retirement from competitive Yelp reviewing. I know. This is more shocking than Jordan going to play baseball or Barry Sanders retiring in the midst of his prime. Streets are already calling me Johnny "What If" Novo, but I know it's time. I had to look in the mirror and have that God-honest conversation with myself that elite athletes seemingly always put off until it's too late. "Do you still love it enough to compete at the highest level? Is the hunger still there to wake up at 5am to write 3 reviews before the workday?" The answer, my dear reader, is no. I've always told myself I would leave the game before I cheat the game. Sticking around just to feel the love from the fans, shake hands, kiss babies, and rack up sponsorship deals would be cheating the game that I fell so deeply in love with as a little kid. While I feel my pen is better than ever, I don't have the time, bandwidth, or energy to keep up with the generational greats like Marianne W and Phil H, or the young hungry lions coming up looking to make a name for themselves. The blessing of being well fed has cursed me to not be hungry. I'd love to sit here and thank Yelp, but they've done next to nothing for me even though I promoted their platform relentlessly for the past 3 years. So why did I do it? For pure love of the dying genre that is the written word. I will be focusing more on short stories and a novel. I have a few ideas that light a fire in me that I can no longer ignore. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo

Yelp! You would not understand, because............ "It's a Yelp thing!" Here's to the best of times and the worst of times. Thank you Dickens, now in our times we Yelp it out. No applauding needed! Let's begin with the Yelp. We write reviews and post images of all the things that we do and how we live and feel about life and our environment and surroundings! Wow, we live in the cyber age and moment! Nice, here's to being stalked and loved at the same time. The reviews and content that we enjoy and share reach all sorts of people and businesses to make it better and a beacon of light and hope. Do you see the happy . It's involved! And it's not for all it's remember! A Yelp thing! As many people have seen and heard "ain't nothing like a yelp adventure!" Here we go . We can maybe get reviews of the month or something in your city choices or not. You can attend special events. And we have an awards ceremony most of the time. I'm an elite helper of yelp to make it the best for all of us. I'm here in Vegas and it's the best for now! And it's the best because we make it that way. Our community manager and all her staff make it amazing . Kayla you're the best CM! Let's get our yelp on and all the best of times in yelp to come. Here we go let's get our Yelp on . Beyond yelp many friendships and new experiences have occurred. New ties of family have come and been made all from Yelp.

This is one Yelp idea that bears good fruit. I consider each of my Yelp friends to be in the category of Super Yelpers! Each one has received many commendations! I selected two that I could readily find Paige C. of Springdale, AR. and Diele K of Apache Junction AZ. I'm of the opinion that when Yelpers add photos and other things that get a lot of attention and exposure to a business, etc. they should be rewarded. It's very good that Yelp singles out contributions that make a big difference. As I mentioned earlier, each of my Yelp friends have received a ton of recognitions from Yelp and the two pictures I added were the easiest to find quickly.

Dear Yelp, why did you take away my All Star status in March 2026? What is your rationale? I look at other Yelpers who are not as engaged with Yelp as me and yet they still have All Star status. Your criteria for Yelp honors seems extremely random. I've been Elite for 10 years and was the 49th prolific Yelper in all of 2025. Yes, I am butt hurt. Both butt hurt and confused. How can I keep my Yelp cred when the bar is so convoluted and random? Signed, A hurt Yelper.

It's good until Yelpers Yelp Yelpers. Quit whining- it's a site of criticisms. Of others. Yelp on Yelp violence is hilarious. "My complaints are more valid than your complaints!!!" Okay bro. Settle down and slap it harder?

YELP thank you soooo much for creating a platform that empowers community members to connect with local businesses. I LOVE being a part of this community. #yelpinbloom #yelpelite2026 #yelpelite

I am so happy to have discovered Yelp nearly 15 years ago. I've been Elite for 13 years and an All Star for several months. I have discovered so many new restaurants and businesses through Yelp when I travel for work and also when I go on vacation. I've made many friends and I enjoy the Elite events where I can associate with other Yelp friends. I love supporting small businesses and Yelp is a great way to provide support and awareness.
I put 5 stars because, while Yelp enables it, people abuse it. I am talking about the 5000 friends Yelp members. They find you and befriend you. And that is where the interaction stops. You will never get a like from them. They will never read one of your reviews; who has time with 5000 friends? I am an old-school guy. I like your reviews, and I will take the time to read them and comment on them. Another thing I do is cull out "friends" who haven't posted in a year. Three people don't post anymore. I keep them because they have passed away. Out of respect for our past friendship, I will never delete them. I turn down friend requests almost weekly. I am 77 years old, and a smoking-hot woman with no reviews does not want my friendship. I will also look at friend requests, and if you have more one-star reviews than 5-star reviews, you will not make my friends list. Thus, there are only 287 friends; I don't need to collect friends to stroke my ego. I want friends who will laugh and interact with me. read more
17 days ago
one star because I can find local businesses using yelp. no other stars because: 1. Absolutely TERRIBLE treatment of small business owners. Do Not sign up for anything on yelp.com that requires a credit card. They take your faith in accepted good business practice and destroy it. a. They call several times a day to try to sell you overpriced ad space. "Stop Calling!" Do they? No. They continue to harrass. b. They will charge your payment method without permission. I had over $1200 in unauthorized charges from yelp. c. really massively underutilized business. It's annoying and stupid. read more
I absolutely LOVE Y-E-L-P!!! Let's just agree to disagree that Yelp is a nice platform to find businesses and people write reviews based on their personal experience. Some may disagree with the ratings and some will love you for it. I love when I am traveling and I check on Yelp for my surrounding restaurants and shops to venture out. I especially get all giddy when I find a restaurant with over 5K of positive reviews! I turn into a little Sherlock Holmes ready to investigate and indulge that exquisite dish! What is even more incredible about Yelp is the people! Most maybe virtual reality friends, but I have met so many AWESOME and ABOVE and BEYOND people. I have messaged people about stuff, and I get heartfelt responses. People taking the time to give you suggestions or just a "Have a great day" kind of thing! I feel very fortunate and blessed! I am rambling..... See you on Yelp ( SYOY ) !!! read more
1 month ago
Time for an update. I know a lot of people have a love-hate relationship with Yelp. I actually really love it and have been pleasantly surprised with the community connections I've made. Unfortunately, our metro is ^once again out a community manager. So sometimes it's a little sad to see all of the incredible Yelp elite events that we don't get to participate in. It was so much better when Ventura and Santa Barbara were separate, but for some reason Yelp combined them into the central coast. It's never been the same since they made that merge. :-( But trying to stay hopeful that we will have a community manager soon and be able to network with each other and local businesses. My motto is the more you put in the more you get back. Yelp works when you work it. And I have had some incredible dining experiences and exposure to local businesses. And I do have Yelp to thank for that. Thanks Yelp! read more
Transparency,Honesty.. insert your particular word here that describes your expectations of business, government and yes Yelp going into the very important year 2024. In this day and age everything is fair game it seems and as the old adage states, One mans trash is another mans treasure. Each of us has our own " claim" staked out on Yelp. Most rigidly define their own personal expectations of Yelp manifest through the way they utilize the platform. November of 2025 Evidently I started a review back in the " old days" of 2024. Sounds like I was working up to spewing some displeasure but pull up short. I hold off complaining about Yelp for a lot of reasons. So,today 8/11/26 could be one or five stars depending. I'll leave it at one for now. I'll update when I get this app to work right. read more
Many times a Yelper will attend special events where swag is given. These items vary and are an additional goodie for you to take home for use. Items can be a drinking bottle, can opener, socks, painting book, mug and so much more. Thanks Yelp for making these events specials with the added swag. Much appreciated. read more
I've given my blood, sweat and tears to win 3 consecutive Yelpies, so it's with a heavy heart that I must announce my retirement from competitive Yelp reviewing. I know. This is more shocking than Jordan going to play baseball or Barry Sanders retiring in the midst of his prime. Streets are already calling me Johnny "What If" Novo, but I know it's time. I had to look in the mirror and have that God-honest conversation with myself that elite athletes seemingly always put off until it's too late. "Do you still love it enough to compete at the highest level? Is the hunger still there to wake up at 5am to write 3 reviews before the workday?" The answer, my dear reader, is no. I've always told myself I would leave the game before I cheat the game. Sticking around just to feel the love from the fans, shake hands, kiss babies, and rack up sponsorship deals would be cheating the game that I fell so deeply in love with as a little kid. While I feel my pen is better than ever, I don't have the time, bandwidth, or energy to keep up with the generational greats like Marianne W and Phil H, or the young hungry lions coming up looking to make a name for themselves. The blessing of being well fed has cursed me to not be hungry. I'd love to sit here and thank Yelp, but they've done next to nothing for me even though I promoted their platform relentlessly for the past 3 years. So why did I do it? For pure love of the dying genre that is the written word. I will be focusing more on short stories and a novel. I have a few ideas that light a fire in me that I can no longer ignore. IG @johnny.novo Tiktok @jnov__ Substack @johnnynovo read more
While I enjoy my Yelp friends and find the app to be a handy (if sometimes inaccurate) business directory, I don't disagree with guys like Anthony Bourdain and Andrew Zimmern about the general uselessness of Yelp reviews. My problem isn't that my Yelp brothers and sisters are wrong; it's that when they dine out, they want different things than I do. I do not give a fvck about artistic displays of minimalist cuisine. I dine out for the food, not the 'gram. I also do not give a fvck about interior design, beyond expecting a comfortable chair, decent lighting, and low-to-moderate noise. And I very much do not give a fvck about the chef, unless a) they're a personal friend of mine; or b) they need to ask me a question about my order. Otherwise, I very much want them to stay their ass in the kitchen and cook my dinner. I differ with my Yelp brethren less frequently when those within ethnic or immigrant communities speak about their own foods, but even then, they're often biased by their upbringing or travels "home," so I have to filter for that. As in real life, I'm extremely picky about whose judgment I trust on Yelp, so I limit my Friends roster to those who seem to understand food and service. I'm always happy to discover a good writer, and especially, a well-traveled one. Mainly, I Yelp because I like to cook and eat, and I enjoy writing about those things. I'd abandon my account and start a food blog, except that I'm too lazy to do the supporting tech. So I give Yelp content, and they offer me a creative outlet on a decent-enough platform, one that requires minimal effort from me. Seems like a fair trade. read more
Yelp! You would not understand, because............ "It's a Yelp thing!" Here's to the best of times and the worst of times. Thank you Dickens, now in our times we Yelp it out. No applauding needed! Let's begin with the Yelp. We write reviews and post images of all the things that we do and how we live and feel about life and our environment and surroundings! Wow, we live in the cyber age and moment! Nice, here's to being stalked and loved at the same time. The reviews and content that we enjoy and share reach all sorts of people and businesses to make it better and a beacon of light and hope. Do you see the happy . It's involved! And it's not for all it's remember! A Yelp thing! As many people have seen and heard "ain't nothing like a yelp adventure!" Here we go . We can maybe get reviews of the month or something in your city choices or not. You can attend special events. And we have an awards ceremony most of the time. I'm an elite helper of yelp to make it the best for all of us. I'm here in Vegas and it's the best for now! And it's the best because we make it that way. Our community manager and all her staff make it amazing . Kayla you're the best CM! Let's get our yelp on and all the best of times in yelp to come. Here we go let's get our Yelp on . Beyond yelp many friendships and new experiences have occurred. New ties of family have come and been made all from Yelp. read more
This is one Yelp idea that bears good fruit. I consider each of my Yelp friends to be in the category of Super Yelpers! Each one has received many commendations! I selected two that I could readily find Paige C. of Springdale, AR. and Diele K of Apache Junction AZ. I'm of the opinion that when Yelpers add photos and other things that get a lot of attention and exposure to a business, etc. they should be rewarded. It's very good that Yelp singles out contributions that make a big difference. As I mentioned earlier, each of my Yelp friends have received a ton of recognitions from Yelp and the two pictures I added were the easiest to find quickly. read more
Dear Yelp, why did you take away my All Star status in March 2026? What is your rationale? I look at other Yelpers who are not as engaged with Yelp as me and yet they still have All Star status. Your criteria for Yelp honors seems extremely random. I've been Elite for 10 years and was the 49th prolific Yelper in all of 2025. Yes, I am butt hurt. Both butt hurt and confused. How can I keep my Yelp cred when the bar is so convoluted and random? Signed, A hurt Yelper. read more
3 months ago
I have seen so many changes over the years. None for the better. I have been on Yelp off and on since about 2006, this is my most recent account. I have Yelped in a lot of different markets. Some better than others. Some CMs way better than others. I have been elite on this account and others and lost my elite status on a couple of accounts I have since closed. My ultimate takeaway, the community elements are gone. It's fine tuned to promote newbies to elite and dictate what those people should be saying, photographing, businesses to reward and punish. I have never seen one person lose their elite status and get it back. Zero. It doesn't happen. I used to chat a little bit here and there with Jeremy S. I asked him about what he thought about the South Park Yelp episode when that came out. There were all of these wild rumors about what he said or did in response to it. He liked it and said you know you made it when South Park roasts you. It was a fun and wild time, when you could actually have a random chat on this platform with the Yelp CEO. I still review lots of stuff and photograph tons of things. I just do it on Google now to express my opinions and track the journey of life. Why? For me, Yelp's magic existed within the community. Without that, reviewing is just a tiring chore. A lot of awesome people have given up on Yelp over the years and I really understand that. It's impersonal now and staged. It feels forced and cheesy. These days, Yelp is about selling yourself and your worth to Yelp and to your CM and kissing ass. So, it's not really that great anymore IMO. I miss UYE, etc. All people were included. It didn't matter who you were or what value your CM thought you had. You could just show up and shoot the shit with other active Yelpers. It was literally that simple. Forrest Gump was wrong, life isn't like a box of chocolates. Life is one big popularity contest. Some people are popular, and then there's the rest of us. Yelp with no community feels really draining and that's my two cents. Or maybe rounded up to five since we are eliminating pennies. read more
3 days ago
Yelp treats small businesses unfairly. In my experience, legitimate reviews from real paying customers were repeatedly removed, even though I have receipts and business records proving those transactions were real. This directly reduces a business's visibility on Yelp. When reviews disappear, the business appears lower and becomes harder for potential customers to find. At the same time, Yelp sells paid advertising and increased visibility to businesses. From my experience, this creates a system where removing legitimate reviews can push businesses toward paying Yelp in order to be seen again. I consider this practice unfair and misleading, especially when there is no meaningful way to submit proof that the removed reviews came from genuine customers and have them restored. read more
It's good until Yelpers Yelp Yelpers. Quit whining- it's a site of criticisms. Of others. Yelp on Yelp violence is hilarious. "My complaints are more valid than your complaints!!!" Okay bro. Settle down and slap it harder? read more
YELP thank you soooo much for creating a platform that empowers community members to connect with local businesses. I LOVE being a part of this community. #yelpinbloom #yelpelite2026 #yelpelite read more
I am so happy to have discovered Yelp nearly 15 years ago. I've been Elite for 13 years and an All Star for several months. I have discovered so many new restaurants and businesses through Yelp when I travel for work and also when I go on vacation. I've made many friends and I enjoy the Elite events where I can associate with other Yelp friends. I love supporting small businesses and Yelp is a great way to provide support and awareness. read more
7 days ago
I never signed up for an account, Yelp just did it. I am being spammed and Yelp will not stop. I see no way to unsubscribe from Yelp. read more
8 hours ago
My suggestion is to stay away, far away, from a business that only has 2 out of 5 stars...ya know like yelp. What a dump. They actually hide reviews. read more
4 months ago
In the past advertising with yelp did work. Things have drastically changed over the past three years. Yelp without informing me or giving me the option puts me on yelp search partners. Before if my ad budget was set for example to $450 a month I would get about 45 clicks and if I did not get all of those clicks to my page I would not be charged the full amount. By being put on yelp search partners, which I did not agree to pay for or was informed of it charges me the full amount of my ad budget every single time. Google advertising is transparent with Google advertising being put on search partners is a choice. Scam and spam call centers see I am paying for Yelps sponsored listing and call 30 times a day always with an Indian or Pakistani accent. My business line has been completely taken over by scam and spam callers. Nonstop Medicare scam calls, US funeral expense scam calls, voice activation department, Home Advisor, how my advertising is going and offering outside advertising services, Google voice search scam, housecall Pro, google listing verification scams. Every person that calls is Indian or Pakistani from their accent. The spam callers usually go off the same script when they call saying. "I found your locksmith business listing on Yelp and I have a business proposal. Am I speaking with the business owner?" I say to them "you just cost me $10 by clicking on my Yelp pay per click listing with your spam call! 20 of you call me each day! My call tracking shows nothing but foreign area codes with phone calls lasting less than 20 seconds. I shared this with yelp and asked for a refund explaining that yelp has been charging me for online exposure. I did not ask or was informed my business would be put on yelps search partner sites resulting in being charged hundreds of dollars each month only for spam calls. Yelps business success department suggested I increase my budget to receive actual leads from customers. My business line has been completely taken over ringing nonstop, all day and night by people from India and Pakistan. After I quit advertising with yelp, it took about 10 weeks for these call centers to stop calling. read more
I wanted to update my review of the Elite All Star status that started last year 2025. It is made every month. Matched to the amount of years you have been an Elite Yelper. In that group you get All Star if you do the most reviews. Not just short reviews, those reviews of quality and substance. In my area Sacramento, around 4 Elites get the status for each group and for that month. Yelp assesses the reviews every month of the year. You have to keep up your rate of reviews each month to keep All Star status. In other words I think they designed this to make you write more reviews each month instead of doing them when you want to. Thus spreading out the reviews over the year at an even pace. I have had All Star status every month except for the first month last year I think June 2025. Recap last year I didn't receive anything for having the All Star. You were supposed to have priority access into the Elite events but that didn't happen and I was waitlisted several times. Not getting into Elite events each month. When I did get in I only got some stickers for being All Star. No recognition at the event and nothing special at all. No reason to be an All Star. Last year I saw three CM's had All Star Elite events. That was in San Francisco, San Gabriel Valley and Las Vegas. Their CM's are pretty nice and extra special and it shows. So this year, 2026, things have changed for Sacramento. Our CM Rachel has had 2 All Star events. One in January at Chef Franks and the second one in February at Sushi Kawa. These two events were very unique and special. Giving the Elites a full meal including drinks or cocktails. Wow! Such an amazing transformation. All Star status is something to strive for now. Something worth while and appreciated. I reached out to other CM's and some of them are planning All Star Elite events in the future. I still wish that there was more of a standard between all of the Elite Yelp CM's. I have spoken to Elites all over our great country and there is so much inconsistency. Some CM's do a fantastic job and have super cool events while others just glide along doing the least amount of work. I know each city is different with restaurants and entertainment but isn't it the CM's job to go out and find these places and promote the Elites? I really hope Yelp is listening. It is so hard to even contact Yelp. Most of it is for businesses and not individuals. Or over the internet and no phone numbers. There is no where to comment about your CM if they aren't doing a good job, does Yelp even care? All this info that I am sharing isn't just from me. I have Elite friends all over the USA and I talk with them to get info about their events and CM's. Many don't even have that many Elite events at all. If you want to have more Elites in a certain area, then make it enjoyable and have some events to show them they are appreciated. Being an Elite lets us make new friends and network on great places to eat and great business to do work on your home or car. So much is accomplished from the Yelp Elites. I am sure they do a lot for Yelp so lets take better care of them. To sum it up, I love being a Yelp Elite and met so many great people and made so many friends. I use Yelp when going to a new city to find great food. Always relying on Elites for a real review. I am glad this All Star status is getting better and we have a reason to gain it. SYOY read more
15 days ago
Extortion at its best. Go elsewhere to advertise. Bogus reviews only to be removed if I opt in to advertise with them.
15 days ago
This business is a scam. They won't delete a closed business and they constantly call trying to put money in a business no longer around.
I hit 1400 reviews this past week - a big deal for me and an opportunity to share what I enjoy most - helping folks on the prowl to enjoy a great meal with family or friends - celebrate special moments, etc in places that offer good food and fellowship for good prices. That's how I started my Yelp journey and it's still what I enjoy - thanks to Yelp for the platform to do and enjoy this hobby with a purpose! read more
3 days ago
Lol, I was just checking to see if Yelp allowed itself to be reviewed on its own platform. Turns out it does, and it has a 2.0-star rating.Yelp is fundamentally broken and exploitative of human psychology. The fact that their own corporate page is sitting at 2 stars proves my point: the entire platform is built to feed on unprompted drama while actively suppressing a business's ability to balance the scales. It is a statistical fact that an unprompted, angry person is 10 times more likely to leave a review than a happy one. That massive gap only shrinks to 2 or 3 times if a business is actually allowed to ask for feedback--yet Yelp's toxic policies discourage asking.By designing a system that relies entirely on unprompted venting, they aren't creating a helpful community tool; they are creating an unproductive echo chamber for hostility. Yelp's own abysmal rating is living proof that their system doesn't work. The South Park episode from a decade ago hit the nail on the head. Yelp isn't a supportive business guide--it's just a drama engine. read more
7 months ago
Friendly reminder. Your Egg McMuffin is not Kate Moss. Are dozens of images really necessary? read more
I love the Yelp motto of promoting locally owned businesses. I check the reviews before deciding on a restaurant or home improvement vendor. I enjoy earning badges and getting recognitions. As an Elite, I like trying out local restaurants and businesses. Yes, Yelp has some of the same issues as other social platforms. Anytime I see a 1 star review by someone with only 1 review, I ignore it. It's also obvious some negative reviewers never tried the businesses they are slamming. It's easy to determine the real reviews when you have a bunch to choose from. Yelp Elites can usually be counted on to give you the real score. When I send a compliment, it's a compliment. For everything else I send a message. I see people sending one dozen one word compliments that are not complimentary in order to rack up numbers: Hi How Are You Today I Am Fine Etc, etc. I see clicks, favoritism, and people trying to scam the system. So, what else is new? Anything man can devise man can circumvent. Even with all its faults, Yelp does a lot of good for a lot of people. That's why I Yelp! read more
2 months ago
Yelp's UX is horrible. Its old and outdated. I can't login to my bussiness site it keeps asking me for a number and any number I put in it says "that number is not supported". We closed a store a while ago and the old listing for that store is confusing our customers. They think our company is shut down. We have made multiple tickets and YELP does not respond to the tickets. We need to eliminate the listing for the MASAYCO Nashville store as it causes issues for our business. This should be simple but its not. read more
8 months ago
Yelp is my life! I may as well admit it I'm addicted! I'm so grateful Yelp keeps me involved in business relations. I've missed going to work except for the commute. On Yelp I have my friends who are coworkers keeping our community in business! I've made family friends here too numerous to mention each by name. You can see them on my profile if we met in person. There's other friends I haven't met in person but I am hopeful. They are definitely like family as well. My Community Manager Katey works so hard in this busy Manhattan Community and does it with very little if any help! I'm so grateful! Bottom line Yelp keeps me active and full of life, excitement and gratitude each day I'm surviving this horrible thing called Cancer! Praying through my Spirit in the Sky for Yelp to grow and prosper. Praying to my Spirit in the Sky that none of you or future generations will have to face life's health challenges. By Any Means Necessary! Thank you World of Yelp. read more
Yelp removed my review of an event I recently attended. I have written reviews from venues where my employer hosted an event such as Whirlyball and Windy City Fieldhouse. So, I truly don't understand why I received the email below. My fellow Elites, please shed some light. Thank you. Hello, We're reaching out to let you know that our moderators removed your content of WNDR Museum. In scenarios where one person or a smaller group hires a business to provide services to a large group of people (such as a wedding, party, or other special event) we feel that the person or group who worked directly with the business is in the best position to review the quality of the services they provided. Based on your review, it looks like you weren't the customer of WNDR Museum. To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines). read more
3 months ago
Yeah review update now I understand the overall two star review you have with nearly 13,000 reviews. Do you actually read them and do anything to change? Or do you just want your Yelpers to just fall in line and be silenced? I was a happy Yelper with a beautiful community in Ft. Lauderdale. It was all butterflies and rainbows. I loved the diverse group of all ages and backgrounds. Unfortunately I left the bubble to move North. There I found a very green CM and what little Team she got she would just give them dive bars with the same food each and every month. It was like I was in the Twilight Zone. Even after almost a year of Yelping my heart out and giving it my all I was met with prejudice and literally Yelp awards given to her friends who literally did almost nothing in the way of participation. So I spoke my mind shocking lol and was stripped of my Elite Badge. I gave up and stopped Yelping. So this is what it's come to. I have in the meantime discovered Open Table reviews, Resy reviews, Google reviews and almost every brand you can review. Sad that you were unable to sustain what made you great to begin with. Thank you for giving me 9 wonderful years in Ft. Lauderdale where I made life long friends forever. Your Hilton Head market deserves better than what you gave them here. read more
Yelp has been a big part of my life for well over a decade. It's my primary source for determining whether any type of business, not just restaurants, should be frequented or hired. Recommendations from people I trust for honest & valuable opinions are far more important to me than reviews on other Websites, many of which appear suspect. I've found a plethora of businesses I needed in an emergency on Yelp. One of my best finds was a small car repair shop in Brooklyn. Construction in an area I had to drive every school day rewarded me with a nail in my tire. It was in a part of the tire that couldn't be repaired. A Yelp search located a highly reviewed repair shop in close proximity. They didn't stock tires but worked quickly to obtain one for me, even providing me a comfortable place to sit while they waited for the tire to be delivered. The price was good & not inflated to cover the extra effort to help me. My reviewing, rather than just using Yelp as a resource, began after dining at a restaurant in Alexandria, VA. It turned out to be just the beginning, a wonderful, purposeful creative outlet for writing. Yelp has provided so much more since my journey began. It's given me friends & the opportunity to try restaurants, shops and cuisine that otherwise I would never have known I love. Sharing through reviews & photos allows me to give back what I've experienced and learned. Thank you Yelp for what you've given to me. I'll continue to prioritize you as my only resource & review only with you. read more
I miss Joan S. a.k.a. "Mama Yelp". She ceased contributing to Yelp some years ago to advance creative pursuits. In her last PM to me, Joan promised that from time to time she'd check in on us fledglings, guess one might call us her babies. Hope she still does, hope she smiles, hope she takes comfort in Yelp's elevated status in today's world, its vibrant community. To this day, before I publish, I always ask myself, what would Joan think? Would it meet with her criteria of excellence? Did I cover the "who", "what", "when", "where" and "why" the journalism rules of importance, quality in both word and pictures? Would it bring Yelp respect? Did I spell everything correctly? (Joan always had my back, spell-checked my reviews, gently admonished.) Fortunately, Joan left her valuable content on Yelp intact - well crafted words, artful pictures- for all within and without the community to glean her take, her wisdom, her diligence to build Yelp to what it is today. https://www.yelp.com/user_details?userid=23J4vG9_xxxdnmi8CBX7Ng Joan, it was an honor and a ton of fun to meet you at an event early on in my Yelping. I'm still friends with the men you pointed out at that event. You said, "Friend them!". Barry W., Eddie C. I always look forward to reading your content, staying in touch, takes me back. Love you Joan! Dilemma: Should what I've written above be a new/FTR to advance my review tally or an update to Yelp? My ethics say Yelp update. Sure Joan would agree. read more
Surprised I have not Yelped Yelp; but it's never too late! When I moved from NYC to Florida I wasn't sure where I was going & what I was doing. Yelp pointed me in the direction of a nail salon, dry cleaners, many delicous restaurants ... In no time I discovered that local restaurants even appreciated my feedback, insights & reviews. When I was waiting for my lobster pizza in Key West sipping on my key lime colada I began to Yelp about the spectacular view, personable waitress & warm drink in a plastic cup. Our waitress came over with complementary desserts & said that her boss loves it when diners call out specifics. I was hooked! Melodie invited me to join the Elite Squad, I thought this was a joke. Sure enough I saw the acknowledgement on my profile & soon the Yelp invites began to pour in. Alone I went to many Yelp events & had such a fabulous time! I was leaving my husband home with a frozen Trader Joe's fish burger; he was looking pretty sad. Mike started Yelping, accompanying me to many fabulous events & restaurants. I've found the collections options very helpful. When someone recommends a restaurant or site I save it as a collection. I now have over 400 different restaurants & sites that are on my list to try. When I'm traveling, I file & save places that I don't want to miss. I cans sort these places by the distance from me & even get directions. But, the best part of Yelp is the community of like minded friends. Whether I'm in Canada, Europe, New Zealand, Australia South America ... on an American Roadtrip; there is always a local Yelp friend with a spectacular recommendation. Now that I'm retired, being a Yelp Elite is what impresses my friends & family. It's just too funny! read more
2 months ago
Have been charged without my authorization since January 1 2026 for over $2589.56 and will be contacting the Better Business Bureau and the San Francisco district attorney for unfair business practices and illegally charging by business credit card for services i did not order. They said i paused the campaign which is a blatant lie. i canceled the program 12\31\2026. Previously i had been over charged and had to contest charges but this now if unacceptable. Also we had successful Yelp ad's for years for my San Francisco small business West Coast Leather off and on since 2003 and normally only place ad's when Yelp would match my spend on a three month program and in 2025 had placed ads' in the 4th quarter and cancelled 12\31\2025 Today when i called they would not connect me to a supervisor, siad one would contact me 10 days later and said they would send me a form to contest the charges. I will be contacting 7 by your side to resolve this since i know do not trust the company that it would automatically start a campaign without my consent. Yelp is a business that takes unlawful business practices to a new level do not trust this company. read more
Since Yelp needs new reviews to stay alive, I figured adding to the count is always appreciated, even if it involves putting the spotlight on them. As a user and a contributor, I'm happy that there's a place where opinions about businesses can be shared. I mean, how else am I supposed to decide what I want unless I know what other people think? (Ok I'm kidding...sort of!) And, if a business doesn't already have a presence here then you can add it and get the satisfaction of being the first to have your say. But, like most social media, people with bad intentions can and will infiltrate it. Therefore, I completely understand why there are safeguards in place to filter out problematic reviews (i.e. fake, AI written, paid for, etc). The only issue I have with that is when real ones get banished to the dreaded "not recommended" section, seemingly without good reason. The only fate worse than that is to have it removed altogether. Apparently, there is no appeal process to get them reinstated either. So I don't blame Yelpers who get frustrated with this practice. Despite Yelp's imperfections, the positives still far outweigh the negatives. There's a wealth of information here that can potentially save users a lot of time, money, effort and trouble in general. read more
8 months ago
Fourteen-or-so years ago I started writing Yelp reviews. I love to explore restaurants, particularly those off the beaten path. I've always liked to write -- I used to be a NYC publicist -- and I find other people's reviews helpful. People I go out with expect me to snap photos, asking them to assess their meals. One friend read my review of a restaurant in her neighborhood. I included a dopey observation this person made, without of course mentioning her name. (I generally use first initials to preserve a level of anonymity.) The woman cracked up when she realized I was writing about her! I "friend" Yelpers whose tastes and critiques align with mine. I particularly enjoy Asian cuisine, my favorite being Chinese. I have a go-to authority in each area I've lived, whose reviews and recommendations I rely on. Not only do I like to help people who consider places I've been, I'm helping myself when I return to a restaurant. My write-ups remind me of dishes I've enjoyed and what I want to avoid. I've gone to a few Yelp events and met lovely people, often with more commonality than food. I don't often return to SW Florida, but when I do, I get together with Yelp friends. We realized from the start we all went to Brooklyn College! So, that does it. As long as I have something to say I'll keep writing. I hope you do too, as your reviews hold weight with me. read more
I want to give my Team a shoutout for understanding my Heart! It's an Honor to be a member of this Team! I'm just a Jimbro that wants to share my thoughts of times of where I go around to greet and meet many people. I truly believe if people that go over and beyond their job to make you feel special during a visit? They should be recognized with respect and love with compassion that this world needs to have more of!!! Negative is all around us but there is a flip side to that coin!!! Meaning? So is positivity!!! It's awesome to give back to kind people and make them shine!!! Just my thoughts. Cheers to you all and Thank you for having me on your Team!!! Jim H. read more
Stumbled onto the world of Yelping three years ago while maintaining a food challenge website and decided Yelp was a good addition to complement my hobby. Now retired, Yelp has afforded me the opportunity to make friends with similar likings including shopping, festivals, parks and of course food. Yelping has become a 24/7 addiction with a few added pounds as a symptom and internationally Yelping throughout Europe too. My first year, I exploded head on into Yelp as a reviewer phenom gaining traction with followers, finding exciting new places and hopefully helping businesses thrive or adjust some concerns. Thanks to Yelp HQ awarding me Rookie of the Year 2024 and #2 Top 50 Most Prolific Elites Worldwide and continuing Yelp domination with Reviewer of the Year in 2025. These are all wonderful titles and I am honored and humbled, although I would really like to know if humans are actually on the Yelp Data Science Team and the true basis of the algorithm used to determine the new Yelp All Stars status. For example: If I am ultra active on the Yelp platform in 2025 in all areas and write an impressive 100 detailed reviews in October, and write a respectable 65 reviews in November, would this drop be cause to remove my All Stars status? At the same time, I am awarded Reviewer of the Year 2025 - it's just so strange. Is it mandatory to keep all areas of my Yelp contributions equal every month to stay the King? Yelp HQ human, if you are monitoring this, please help! Thanks - Yelp4Life. read more
25 days ago
U have so much to improve it's pathetic. Let's just start with number one, writing a review. Your website needs to have a place to write a review on every page,or in every section!!!!! Your AI sucks. I think it melted down. Make things easier for the user. read more
You still remain my absolute favorite and reliable one. I can't tell you how lost a feeling it is when you're not around. No other platform gives me this level of satisfaction. Each time I went with your recommendation it lived up to every word and detail. So recently during my travel I visited two countries where Yelp has not been introduced and oh my lord I had the hardest time finding places to eat. It was Greece and Qatar. I actually went asking locals for good spots though that is nice sometimes but if you're on a time crunch it gets really difficult. I love how respectful our community is and the boundaries laid are strong and firm. Keep shining my Yelp looking forward to lots of good reads, recommendations, mouth watering photos and Yelp friendships in 2026. Happy New Year. read more
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From the Business
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Connecting people with great local businesses
History
Established in 2004.
After moving back to San Francisco, Russ and Jeremy separately struggled to find great doctors by searching online. They couldn't understand how in the Internet age word-of-mouth recommendations were nowhere to be found. So after putting their heads together they came up with what is now Yelp!
Meet the Business Owner: Jeremy S.
Jeremy has been playing on the Interweb for years, before Yelp he was an early employee at PayPal. He holds a computer engineering degree from UIUC and half of an MBA from Harvard (drop out!).
Yelp Reviews in Other Languages
Review Highlights - Yelp
“y. The Community Managers are engaging and responsive, and are always gracious, welcoming hosts at Elite event”
Mentioned in 355 reviews
Why does Yelp recommend reviews?
12,110 reviews that are not currently recommended
The reviews below are not factored into the business's overall star rating.
4 years ago
Yelp is honestly a worthless and extremely greedy corporation: Yelp has a complicated relationship with small businesses.[126] Criticism of Yelp continues to focus on the legitimacy of reviews, public statements of Yelp manipulating and blocking reviews in order to increase ad spending, as well as concerns regarding the privacy of reviewers. Astroturfing As Yelp became more influential, the phenomenon of business owners and competitors writing fake reviews, known as "astroturfing", became more prevalent.[91][127] A study from Harvard Associate Professor Michael Luca and Georgios Zervas of Boston University analyzed 316,415 reviews in Boston and found that the percentage of fake reviews rose from 6% of the site's reviews in 2006 to 20% in 2014.[123] Yelp's own review filter identifies 25% of reviews as suspicious.[128] Yelp has a proprietary algorithm that attempts to evaluate whether a review is authentic and filters out reviews that it believes are not based on a patron's actual personal experiences, as required by the site's Terms of Use.[16][129] The review filter was first developed two weeks after the site was founded and the company saw their "first obviously fake reviews".[128] Filtered reviews are moved into a special area and not counted towards the businesses' star-rating.[128] The filter sometimes filters legitimate reviews, leading to complaints from business owners.[91] New York Attorney General Eric T. Schneiderman said Yelp has "the most aggressive" astroturfing filter out of the crowd-sourced websites it looked into.[128] Yelp has also been criticized for not disclosing how the filter works,[128] which it says would reveal information on how to defeat it.[16] Yelp also conducts "sting operations" to uncover businesses writing their own reviews.[130] In October 2012, Yelp placed a 90-day "consumer alert" on 150 business listings believed to have paid for reviews. The alert read "We caught someone red-handed trying to buy reviews for this business".[131][132][133] In June 2013, Yelp filed a lawsuit against BuyYelpReview/AdBlaze for allegedly writing fake reviews for pay.[134][135] In 2013, Yelp sued a lawyer it alleged was part of a group of law firms that exchanged Yelp reviews, saying that many of the firm's reviews originated from their own office. The lawyer said Yelp was trying to get revenge for his legal disputes and activism against Yelp.[126] An effort to win dismissal of the case was denied in December 2014.[136] In September 2013, Yelp cooperated with Operation Clean Turf, a sting operation by the New York Attorney General that uncovered 19 astroturfing operations.[128] In April 2017, a Norfolk, Massachusetts, jury awarded a jewelry store over $34,000 after it determined that its competitor's employee had filed a false negative Yelp review that knowingly caused emotional distress.[137] In December 2019, Yelp won a court case that challenged the company's explanation of how its review recommendation software worked. The court ruling stated that "None of the evidence presented at the trial showed anything nefarious or duplicitous on the part of Yelp in connection with the assertions made in the Challenged Statements."[138] This was one of a number of court cases that ruled in favor of Yelp over the years.[139] Alleged unfair business practices Yelp has a complicated relationship with small businesses.[126] There have been allegations that Yelp has manipulated reviews based on participation in its advertising programs.[140] Many business owners have said that Yelp salespeople have offered to remove or suppress negative reviews if they purchase advertising.[91][141] Others report seeing negative reviews featured prominently and positive reviews buried, and then soon afterwards, they would receive calls from Yelp attempting to sell paid advertising.[142] Yelp staff acknowledged that they had allowed their advertising partners to move their favorite review to the top of the listings as a "featured review", but said the reviews were not otherwise manipulated to favor the partner businesses.[89] Such featured reviews were shown with a strip above them that said "One of [Insert Business Here]'s Favorite Reviews" and "This business is a Yelp sponsor."[89] The company also said it might have had some rogue salespeople that misrepresented their practices when selling advertising services.[89] In response to the criticism of their allowing their advertising partners to manipulate the review listing, Yelp ceased its "featured review" practice in 2010.[117] Several lawsuits have been filed against Yelp accusing it of extorting businesses into buying advertising products. Each has been dismissed by a judge before reaching trial.[91] In February 2010, a class-action lawsuit was filed against Yelp alleging it asked a Long Beach veterinary hospital to pay $300 a month for advertising services that included the suppression or deletion of disparaging customer reviews.[143] The following month, n read more
I GOT 99 REVIEWS AND YELP AIN'T ONE! Childhood: My days as a lurker. It's hard to remember a time before I used Yelp to help me find restaurants and other businesses around town, but for me that was only a couple of years ago. Based on my profile, I've had a Yelp account since October 2010. I can't seem to recall what my motivation was for creating my account. For some reason I did not leave myself as an Orange Head for long, so I snapped a quick picture of my father and uploaded it as my profile pic that very same month. Over the next few months, I often turned to multiple sites to help me find restaurants of a desired genre and to validate whether I would have a positive or negative experience. Reaching a decision usually required all out research projects through the thorough review of both ratings and accounts of personal experiences as told by diners like me on other sites like Zagat, Urbanspoon, and Citysearch. It had not yet occurred to me that this information was all within my grasp from and available from a single source. I began to increase my usage and reliance on Yelp by reading the users' long-form reviews which were by far the most detailed available anywhere else. After reading a few of the most current reviews you can begin to understand the customers' perspective regardless of industry. My true breakthrough was when I finally understood what made Yelp standout was that restaurants accounted for less than 25% of user generated content available on the site. Adolescence: I become a casual contributor. Last summer, while my wife and I were away on vacation in Coastal Maryland with another couple I decided to use Yelp to identify all of our restaurants for our nights out as well as for day trips. The result was a great success and of the 4 restaurants and 2 ice cream shops that we had selected based on Yelpers' recommendations, all 6 of them were fantastic and made our expectations spot on with reality. However, the turning point occurred with one restaurant from that trip. I can't say if it was due to the business hours not being included in the Yelp business listing, but for whatever reason I did not call the restaurant to confirm their lunch hours, but when we arrived we found that the restaurant was CLOSED for that day. This one was a bit further off the beaten path than my usual spots which I had researched in the comforts of our cottage or within an area populated with competition against whom comparisons could be made. While standing nearby the site of the closed restaurant, I acted fast and asked for a recommendation from the owner of an ice cream shop that was around the corner. He told me about a great tapas place that had recently opened up and it well worth checking out. Well, was it ever! This was possibly our best impromptu meal that we have ever had. But when I searched Yelp I found that it was not listed. It didn't help the place that it was off the main road and tucked behind an industrial lot, so it was not easy for a non-local to randomly find. I resolved that I should take it upon myself to set up the Yelp business listing. At the end of the meal I interviewed the owner to validate all of the information which I had added and even provided a helpful picture of their storefront. And then after all that I did one more thing that I never had done before ... I wrote my first review. Maybe it was not my best display of writing or literary work of greatness, but it was a defining moment for me because it really hit home with me that this local business owner who was just trying to make a living by making the food great food that he loves deserves a chance to make it. Maybe he could not afford the location or advertisement that some of his more funded competitors can, but if he is sending out good food and great service from his kitchen with luck he can make it. And in some small way, hopefully my review would help to make that happen. Maturity: Present day as an Elite Power User. It would be almost 4 months before I would post my second review. And for the life of me I cannot recall why. By looking over the reviews from that time, I suspect that I may have had the opposite experience as for my first review. But whatever had finally happened, something finally lit a fire within me to start cranking out reviews. Over the next 10 days I would write 16 reviews and so began the first of many writing streaks. I set a personal goal of writing 50 reviews by the end of the year and fell short by only one or two, but I didn't care. I was unstoppable and refused to let up my rate of reviews until I made Elite. It only took one more month and I had received the nod that I had joined the ranks of others with the same passion. To date I've earned 2 ROTDs for Jersey and have submitted 22 Events to promote local food and wine festivals. Let's all raise our glasses and toast to this 100th review. Although it may not win a ROTD, I still consider it a privilege and honor to have written it. read more
13 years ago
Regards, Woodrow Yelp User Support San Francisco, California Woodrow, Not only did you remove my 1-6 review on the 24 hr fitness here in Escondido, but you also removed my 24 hour comparison to the LA Fitness review as well. Why is that Woodrow? Do you have some financial arrangement with these people to remove anything too intellectual in reviewing? I must say you earned your commission this time sir and perhaps I need to report it to the Rip Off Report to get full disclosure not only on the 24 hour fitness, but their allies in the media i.e. Yelpers. The section removed this time: 7. Comparing the two gym's i.e., 24 Hour Fitness and LA Fitness one of the first things I noticed was at the latter one it was totally professional in its lay out. No excessive loud music blaring in your ears, no obnoxious racks of shirts or health food stuff in the main access hallway, no stacked towels piled up at the front, no odor but nice mural's hanging or painted on the walls. No loud banging of heavy weights from the second floor shaking the entire building. The place just felt cleaner and fresher and more professional. The restrooms, showers and especially the exercise rooms were professionally being maintained and very clean. The pool room was nice in that they had natural lighting coming in from the ceiling and the room was warm. You could see that the water was very clean. Unfortunately the hot tub was rather small compared to the 24 hr. Fitness. What's interesting is how the staff operates at the 24 Hour fitness. One example is recently my bank had its membership change their credit cards. I purposely walked into the gym and asked the woman at the front desk if she could get my new card information so as to charge my membership dues. She advised she could help me. I gave her all the required information and thought that was the end of it. That is until I saw my account had not been charged yet which is usually around the 5th of the month. A bit concerned I called the center and told a guy who answered what the problem was and he too advised he could take care of the problem. Once again I gave him my card information asking for a receipt via email. I never got one and my card once again was NOT charged. Finally I went to the gym yesterday and guess what? The fingering devise asked me to see an Attendant. I then told the woman (Mary) I have been through this thing with my card three times now. She asked me if I had recently changed my card info and I said yes. She then said she needed to charge my card. This would be funny if in fact this was NOT and once again I'm forced to go through the hoops of being treated unprofessional where finally my card is charged and I finally get a receipt advising I paid my membership. Another memorable time I recall when I have to wait for Elaine to come out of the women's shower area. You see men can dress and get out of the shower normally faster than a woman. This is true in my case. During my waiting time I sit in the chairs provided in the access near the main office where I play the games on my iphone 5. On several occasions I have seen one woman reading what appeared to be a book all the while I heard the phone at her desk ringing. The phone on one occasion rang at least eight different times and this person made no attempt to answer it. Even if it was late and the gym was closed, the appearance of her purposely avoiding the calls did not seem very professional. Why didn't she go see if something needed to be cleaned or checked out? I finally decided to do something about this and subsequently this is what I ran iinto. I tried to find out who the general manager was but in my attempt someone name Russ at the 24 Hour Fitness gym off of East Valley Parkway called me. He told me he could help me with this if I wanted to tell him what my concerns were. I told him what was wrong as I have outlined here in my review now and he told me he would pass on my message to the general manager. A day later, a man named Jessie called instead advising me he was in charge of the 24 Hour Fitness gym off La Terraza Blvd. where I go. I was concerned that the general manager did not call but still gave Jessie the same information I told to Russ. He told me he would look into it and contact me back to see how I like the results. It'd been almost a week that at least three supervisor's one being a general manager has heard my concerns and nothing has been done to correct this mess. If nothing else, it's been worse. My conclusion is that Jessie needs to be replaced ASAP with a manager who can get the job done and put an end to this BS at the 24 Hour Fitness Center in Escondido, CA. Then there is perhaps the best recourse, join the other program and leave the 24 Hour Fitness Center with all their problems. Cliff Please advise me if I'm wrong and this review is still on the Yelp site I can't find it nor did you email me your BS why you don't like it this time. REGARDING: Case #: 1693966 read more
13 years ago
I wanted to write this follow up to my original review of yelp which I wrote about 6 months ago. I am vice president of Marcucci Heating & Air Conditioning, Inc. (Redwood City, CA) and have been working hard to develop my company's online image through a number of methods over the last few years, including combating what I feel are the extremely unfair practices of Yelp. In my original review I complained about what seems to be the unfair targeting of our company by yelp relating to the number of established yelp users whose reviews had been filtered from our profile for no apparent reason. In that review I feel I laid out a pretty clear case proving that we have been UNFAIRLY TARGETED BY YELP in order to, in my opinion, FORCE US TO PAY them money and advertise with them. As support to my claim, I noted that our company had multiple profiles due to the fact that we had changed our DBA a few years back and there was an old profile set up on yelp for our company when we operated under a slightly different name (R&R/Marcucci Heating, Air Conditioning & Sheet Metal, Inc.). The old company profile actually enjoyed multiple five star reviews and had a solid rating, unlike our current profile did at the time. Each of those five star reviews had been allowed by the yelp filter to be published on that old profile and had literally been there for years. Upon contacting yelp and requesting that they merge the profiles in order to bolster our current profile with the hard earned five star reviews from our older profile, they did so and the filter immediately filtered those long standing published reviews and did not allow them to carry over to our current page, thus proving that the filter had targeted our current profile page in a grossly unfair manor that could not be coherently explained or excused. ______________________________________________________________ Here's the response I received from a yelp employee, or a "yelp helper": Hi Nolan, Thanks for taking the time to review Yelp. I thought I'd take a moment and point out that our filter decides how established a particular reviewer is and whether a review will be shown based on the reviewer's involvement on Yelp. We understand that it can be frustrating, as it sometimes affects legitimate reviews. The process is automated to reduce human bias, and it affects both positive and negative reviews. Either way, we never actually delete these reviews, and you can still see them on the reviewer's personal profile page, and by clicking on the "Filtered" link at the bottom of your business page. At any rate, we really appreciate your feedback. Positive, negative, and even neutral reviews are all helpful to us. Thanks again, Graham (Yelper Helper) ______________________________________________________________ If you take the time to read through and absorb the content of my complaint, which Graham obviously didn't do, I think it's apparent what's actually going on here. In response to the excuse Graham sited as an explanation for why the "hands of algorithm" that is the yelp filter did what it did in targeting our current profile page, I'd like to site an example. If you look at one of our competitors, Calvey Heating & Air out of Mountain VIew, CA, you'll notice they have large number of reviews that have been allowed by the yelp filter to publish to their profile that were written by yelp users who have no established friend connections through yelp and have only written 2 total reviews. These are clearly not established yelp users and yet the filter allowed their reviews to publish. If you then go into Marcucci Heating & Air Conditioning's filtered reviews you will notice a number of filtered reviews that were written by very well established yelp users and for some reason were excluded by the yelp filter. These are reviews that were written by not only well established users, but by customers who I can show service records and equipment purchase receipts for, which I've offered to do for yelp and yet, their reviews remain filtered while clearly questionable reviews written by unestablished yelp users on Calvey Heating & Air's profile are allowed to stand published. The only difference I can see and know about (because I am friends with Mr. Calvey and have asked him) is that he is a long time yelp advertiser and we are not. As follow up to my original review and complaints, I'd like everybody reading this to know that my company eventually capitulated and began paying yelp over $500 a month for advertising and amazingly, we now enjoy nearly a full five star rating. There is something VERY WRONG with this picture. The attorneys I have contacted in my attempts to pursue this issue legally have all told me that it's virtually impossible to combat yelp and the clearly unfair, quasi extortion like, tactics they employ with their filter and it's so called "hand off algorithm." This is due to their extremely powerful lobbying presence in Washington DC. Nice huh? read more
12 years ago
Ahh Yelp, the site where people could review most places that they visited and/or experienced. I say "most" because some places don't have Yelp pages, which made "checking in" & reviewing impossible. In addition to places, people could also review certain bridges, tunnels, major roadways, and even some radio stations, cruise ships & lines. A mobile app was made for those to write reviews, check-in and leave tips on places. Of course we can't forget about the "liking" of mobile activities from other Yelpers on the app. There's also Yelp Talk, which was reviewed separately. I created an account in 2009 to negatively review an SF radio station. It used to be Energy 92.7, which aired a unique rhythmic dance format & attracted listeners across the world. Maybe you folks in the SF area remember this. It went 100% "Top-40", and because a Yelp page was there, almost everyone (including myself) posted negative comments about the flip. I got rid of the review in 2012 when I decided to shift my account towards restaurants, stores, and more. I did, however, positively reviewed another radio station later on. For 2010 & '11, I remained mostly inactive due to college. I did, however, use the site to look up reviews for certain places. I also left one short, disappointing review for a restaurant that closed down right on my birthday. Later in 2012, I increased my activity by leaving short reviews for various places across the NJ & NY area. I increased my activity even more in 2013 by leaving numerous short reviews, and searched for places across USA, including LV. Later in the year, I started adding photos to some of the places that I visited. Little did I know, that my activity attracted the attention of those who were real & wanted to befriend me here. Cool! A tiny fraction of the reviews that I wrote that year were a bit lengthy too. My Yelp Experience in 2014 really went North when I utilized the mobile app and revealed myself with a real photo in the Spring. In addition to my usual activity, I started checking in, befriended more active Yelpers and started liking pics, tips, & check-ins. Of course I sent out compliments to others as well. Apparently my activity attracted the CM's attention in my state, and because of that, I obtained the Elite status for the remainder of the year during the awakening of that Summer. As an Elite, I got invited into certain events and attended them, upon the condition of respectfully keeping up with my Yelp activity and not being THAT guy. Yeah, no one needs to see, meet, or mingle with THAT guy. But they do need to see, meet, and mingle with other Yelpers that they've never met before and hang out with the ones that they already knew in the past. I did all of that. Of course, I can't forget about the cool Yelp swag, and tasty food and drink samples. Awesome! I also decided to make my reviews more lengthy. Since other Elites did that, I followed suit. Sept. '14 was a really interesting month for me, Yelp-wise. During my cruise (which was reviewed via a lengthy update), one of my reviews got picked as an ROTD. I wasn't able to see it on the homepage since I was in the middle of the ocean, but seeing it on the archive page at home was good enough. Getting compliments in response to my ROTD was even better, and almost became a highlight of my vacation since I was able to receive them on mobile data in a port of call. Also, I was able to attend a YEE and a GYE that I felt like giving a 6/5. This was for a huge amount of samples in one event, and the fun, family-like experience of critiquing a menu set in another. I did encounter some inconvenient moments on the homepage and app on a once-in-a-while basis. There were times when stories about you uploading photos for places & events didn't show up on your mobile profile page. This prevented other users from knowing what you shared unless they pressed the photo button to see what was available. There were also times when compliment notifications on the desktop homepage were off by 1 unit - if you had only 1 compliment seeking approval, you wouldn't see that notification. If you had more, you would get a notification, but the count would be off by 1. Lastly, is when parts of the site and app get shut down due to maintenance. I understand that had to be done at times, but that also delayed the approval of compliments and other interactions between Yelpers. My experience here online and in-person makes me a FAN OF YELP!! I didn't receive any rude responses from business affiliates. I enjoyed writing reviews, receiving compliments & NUMEROUS notifications from those liking my stuff, and meeting different people at events. I also enjoyed interacting with other cool Yelpers online. I gained a lot of good memories from events that I attended. My page will always be up, even when I no longer have time to Yelp someday. Until then, I hope to keep all of this up for the next year and beyond for as long as I can. Happy New Year! :) read more
What do KLink (I think that's what it was called), AsianAvenue, BattleNet, Xanga, Facebook, and Yelp all have in common? At one point or another, they were all Internet addictions of mine. With KLink, I got tired of constantly a/s/l-ing every time I logged on. With AsianAvenue, I outgrew a homepage full of animated gifs that required at least 5 Pg Dns to navigate and retired after I got my free t-shirt, which I still rock to this day. With BattleNet, I got bored of backstabbing with nuclear launches and came to the bitter realization that I wasn't the Chosun One to be the next SC world champ. With Xanga, I stuck with that bad boy for well over 4 years, but after others stopped blogging and my eprops and comments went down to maybe 2 a week, I got tired of it. FB finally let old farts like me in a little while back, and yes, in the FB world, I'm considered an old fart since I have a .alum address. It was exciting at first, but after sending a trite "Happy Birthday, so and so," for the umpteenth time, I got bored. Then one fateful day, I was browsing through FB profiles and I noticed my friend Ina had her own website: ina.yelp.com. "When did Ina get her own website?" I clicked on the link and got taken to her reviews. The first thing I read was her profile, which I found hilarious. I find her hilarious in general, so her reviews were a welcome respite from my boring workday. So I continued to stalk...errr, browse through her reviews from time to time and found them really amusing and incredibly useful. Then one day, the training wheels came off and I decided to peruse other parts of the site. One particular day, there were a few 4 or 5 star reviews for Tara Thai and Benjarong, claiming they were the best Thai food in the area. I felt a sudden urge to share about my favorite Thai place, Bangkok Kitchen, but did I really want to become a Yelper? I hadn't written anything other than status updates in a while and after my Xanga died, I was a bit hesitant about my writing abilities. I threw caution to the wind, worked through the signup process and wrote a 4 star review for Bangkok Kitchen. *Ding* went my Gmail notifier. 'New Compliment - Someone on Yelp has sent you a compliment!' "What the heck is that?" I got a Just A Note from Angela M., who became my Yelp mom, teaching me the way of Yelp. With her and Ina by my side, I wrote even more and even posted a picture. And that boys and girls, is how it all started. Like those sites that came before it, Yelp was incredibly addicting. Compliments, PMs, talk threads, UFCs, and of course finding new places to eat! After a full 7 months of Yelping, I can still say that I really like Yelp and am still addicted. But what will make Yelp different from those sites that I was addicted to before? Is it the site itself? It's definitely slick and the programmers are fantastic. Not to mention, Yelp HQ totally rocks, and I even once got a compliment from this Jeremy S. dude...who I later find out was the co-founder ^_^ Is it finding new places to eat? I really like that too, but eventually, my arteries will say uncle. Is it the enlightening talk threads? Well, they sure do make the day go by quick. What makes Yelp, and Yelp DC in particular, different from all other internetborne illnesses is the community. Now aside from a few Yelp friends in the other cities, I don't know the other communities that well, so I can't make any comparisons, but I can say that Yelp DC rocks! And it all starts with our awesome Community Manager, Kevin L. He was one of my first Yelp friends and even before he became CM, he was constantly reading my reviews and based on the things I liked, he recommended other places I might like. To this day, he's one of the friendliest guys I've ever met and I love his trademark, "HEY YELPERS!" at events, esp. when he attempts to defy death while doing it. Additionally, I've met people who I now consider close friends through Yelp, at Elite events, or UYEs. In fact, when MiRIAM w., Kathleen M. and PC W. moved away, I was sad that they left. So a special shout-out to all my Yelp friends - keep reviewing and I'll keep complimenting. Yelp DC is also home of the Carnivore Crew, and I am excited for what the future holds for the group - most likely elevated LDLs. So while some use Yelp for the reviews, some for the talk threads, and others for free movie passes, if you haven't checked out the Yelp DC community yet, then you are missing out. For serious. Now some will say that Yelp DC is "cliquish," and you could get that idea when you look at who usually shows up at UYEs, but I was a complete newb in May, and everyone was so welcoming. I think it all comes down to treating others w/ respect, b/c remember, Yelp's all about real people, and real people have real feelings. Remember that, and you'll be fine. So to all those in Yelpdom, and even you lurkers out there, best wishes for a happy 2009, filled with love, laughter, and good eats! Stay classy, DC! read more
19 years ago
An idiotic cult that feeds off of the insecurities and narcissistic impulses of dorks, losers, and smug, stupid assholes. The Yelp boards are infested with aggressively stupid jerks who feel superior simply because they spend all day here running their mouths about anything that comes to mind. They play games with their avatars and come up with nicknames for themselves and think that they are witty and creative. They feel that they have the right to haze newcomers because they have wasted so much of their lives here. It is a cesspool of toxic narcissism, pompous idiocy, and an embarrassing lack of talent. Wannabe comedians who mistake sarcasm for wit run rampant, quick to show off their witlessness at any given moment. For them, a Yelp thread is not a conversation but an opportunity for one unfunny smart-ass remark after another. The Yelp faithful are failures in life. They are people who are not as talented, successful, and beautiful as they want to be who come here to pretend that the ridiculous fantasies that they have of themselves are reality. They meet others like themselves and they jerk each other off. No need for them now to be insecure about being fat and ugly or trapped in dead end careers. They can come here and live in their fantasy world that is a substitute for the acting/singing/writing/whatever careers that they'll never have. Their new found friends will repeatedly tell them just how hot and awesome they are. They'll be congratulated for writing hundreds of Yelp reviews instead of making good use of their free time. Their egos take on enormous proportions and they become absurdly self-important. They end up living here and their sense of reality gets warped and their priorities and judgments become twisted. They neglect their jobs and read threads all day. They are unable to deal with people normally. They become obsessed with the toys that Yelp provides them: their avatars, their nicknames, and their compliments. These are most holy to them. If they come across someone on the Yelp boards who does not have them they are confused and disoriented because they cannot imagine that someone would not want these things. The most disturbing phenomenon for them is the Question Mark Head: that poor soul who believes that doing his job or spending time with his wife is more important than playing silly games with avatars. The Question Mark Head is the infidel. The Question Mark Head strikes fear and loathing into the heart of the Yelper. Confronted with the Question Mark Head, the Yelper is baffled and flails about spastically to drive away the intruder who has torn a hole in the fabric of his world. He cannot try to actually read and understand what the Question Mark Head says. He must have some picture in front of him -- be it just a stock photo that came with the computer -- with which to draw his conclusions and make his judgments. Lacking this, the Question Mark Head must be driven away, because the Yelper can never trust him. And the result of their attempts to gain something here is, of course, that they haven't gained anything at all. They have just wasted their time. They are schmucks and tools who have been had. They have spent countless hours providing free labor to a corporation that uses them in an insulting, condescending manner. The time that they could have spent trying to have an actual life they have instead spent helping Yelp's owners make more and more millions. And if you ever confront a Yelper with these truths, if you tell him just what a waste this all is, he will resort to the only action possible given his position. He will embrace his enslavement. He will revel in his idiocy. He will take pride in his dorkhood. You will not shake his faith in Yelp, because without Yelp his identity would disintegrate. In short, this Web site is hopelessly stupid. If Jonathan Swift could see it, he would look upon it in amazement and he would have to write a second and perhaps even a third volume of Gulliver's Travels in order to describe the new varieties of bestial stupidity that are to be found here. But one must give Yelp's owners credit where credit is due. There is a certain genius behind this enterprise. By playing to people's insecurities and childish impulses and providing them with some simple ways to express themselves and measure their self-worth, they have created a very successful system for exploiting these fools to their heart's content. Grown men and women proudly declare themselves dorks and spend all day with Yelp like children addicted to video games; Yelpers whose accounts have been deleted have even begged to be allowed back into the fold! Faced with stupidity this incredible, one thanks God for nuclear proliferation. It leaves open the possibility of world destruction and the restarting of the process of evolution, the possibility for a second chance for intelligent life instead of the vile species of simian that exists in this terrible place. read more
2 years ago
Dear Yelp Management, I am writing to express my deep frustration, disappointment, and disbelief at how Yelp has been handling my business's reviews on your platform. As a hardworking business owner, I have invested years of effort, time, and money into building a reputable and trusted establishment in my community. Yet, Yelp's flawed system has consistently undermined my business, damaging its credibility and costing me potential customers. The platform I once believed was a useful tool to promote my business has, in fact, become a source of unfair treatment and unnecessary headaches. To put it bluntly, Yelp's algorithm for filtering reviews is deeply flawed and, from my experience, seems biased against small businesses like mine. While I have no problem accepting fair and genuine customer feedback--both positive and negative--the manner in which Yelp chooses to filter and display these reviews is both inconsistent and, frankly, illogical. Let me explain my situation in detail. Unjust Removal of Positive Reviews Over the past 2 years, my black owned and veteran owned business has worked tirelessly to improve customer satisfaction. We've revamped our services, invested in employee training, and have gone above and beyond to ensure our customers have a positive experience. As a result, we've received numerous glowing reviews from our satisfied customers. These reviews have been a source of pride and motivation for my team, reflecting the hard work we've put into our business. But imagine my dismay when I log into Yelp, only to find that a significant portion of these positive reviews have been removed, hidden, or categorized as "not recommended." These aren't fake reviews, nor are they written by bots. These are genuine reviews from actual customers who have taken the time out of their day to acknowledge the positive experiences they've had with my business. Yet, they have been removed or buried by your faulty algorithm, making it seem like they don't exist at all. And while positive reviews are being removed, Yelp somehow continues to keep negative reviews visible and, in some cases, even highlights them. It is mind-boggling to me that a company as established as Yelp would employ an algorithm that seems designed to hurt small businesses rather than support them. Why Are Negative Reviews Immune to Your Algorithm? The bias in Yelp's system is glaring. I've had customers leave baseless, defamatory, and outright false negative reviews. In these instances, I have gone through Yelp's official process of disputing these reviews, providing ample evidence that the reviewer's claims were inaccurate or untruthful. Despite this, these negative reviews remain on my page for all to see. Yelp's response has been dismissive at best, claiming that the review "meets community guidelines" even when the review is clearly written in bad faith or contains misleading information. Yet, in stark contrast, my positive reviews--many of which come from long-term, repeat customers who I know and love my business--are flagged, hidden, or outright removed. How is this fair? How does Yelp justify this clear double standard? It is beyond comprehension how an algorithm can remove or flag a review from a loyal customer who has visited my establishment multiple times, while keeping up a single review from someone who has never even set foot in my business. I have had competitors post false reviews, and yet, these remain on my Yelp page, tarnishing my reputation, while actual customers who post honest, thoughtful reviews get silenced. This creates a false narrative about my business that is damaging and misleading. The Impact on Small Businesses The fallout from this unfair practice has been disastrous. Yelp is a widely recognized platform, and potential customers often turn to it to decide where to spend their money. When Yelp skews the narrative of a business by displaying only negative or fewer positive reviews, it directly affects our revenue. A single negative review can easily deter dozens, if not hundreds, of potential customers from trying my business, all because Yelp's algorithm decided to favor that review and hide the positive ones. Furthermore, it's not just about the loss of business--it's about the impact on my employees and the stress that comes from fighting a seemingly unwinnable battle. Every time I try to contest a bad review or inquire about why positive reviews have been hidden, I'm met with generic, unhelpful responses from Yelp's support team. It feels like I'm not being heard, and that Yelp doesn't care about the success of the businesses on its platform. What message does that send to small business owners who rely on Yelp as a tool for visibility and growth? In conclusion it just has to be illegal for this company to keep your profile displayed against your consent. Even if you close your business. It will forever be a losing battle. This is how the matrix keeps in classes i suppose. read more
10 years ago
Okay, Yelp -- here's my review of you. As a consumer: It is a widely-used review site and I find it helpful to view reviews of places unknown to me. It gives me a little more insight as to what I'm in for. I'm a pretty laid-back consumer and extremely forgiving of even some of the more gruesome transgressions that have occurred in businesses everywhere, so it might be easier for me to overlook places with bad reviews. Regardless of how little or how much value I really find in Yelp's reviews, I truly believe that Yelp is helpful to someone else out there, so I give it at least two stars for existing and assisting the masses. As the manager of a business with a, in all fairness, one-star rating on Yelp: What the absolute crap, Yelp? My tobacco store had nothing -- no stars -- for the longest time. I remember a customer telling me ages ago that she wrote a review for us and I thought "Oh, how nice!" and I thanked her for taking the time to say something kind. But I checked and never saw the review and we were still at no stars, so meh -- whatever. Then, I check us out a month or two ago and see, to my surprise, that we finally have a rating and it's only one star (gasp). A disgruntled customer wasn't happy with the way my employee treated her because she was asked to show identification in our 18-and-up store. So -- BAM -- there it was. And while I'm reading the review, I notice a little sentence below that says that we have three OTHER reviews that were not recommended. I click the link and there they all are -- three other reviews -- all good ones! The one from my customer who told me about it and two others that Yelp didn't recommend - all written who knows how long ago. This whole time, people had been reviewing our business, but Yelp never recommended any of them. I get it -- Yelp has an algorithm that does all the work. And nobody really knows how it works, but it has all these different facets of information that it's looking at. I know one thing it checks is how many reviews a Yelper has written. I checked our one-star reviewer and she had written one before ours -- also a bad review and in violation of Yelp's policy since she used crude language. Whatever -- trust the algorithm, right? It's there to keep things fair. But then I started getting these coincidentally-timed phone calls at my smoke shop from Yelp, asking me to consider advertising with them. I thought about it -- one-star or not -- we're a tobacco store and advertising on the internet isn't usually an option for us since tobacco is usually excluded from online ad policies (i.e. Google, Facebook, etc.). After listening to the whole shebang, I find out that other tobacco stores that advertise will come up on our Yelp listing by paying to advertise. The ONLY way to get this to stop occurring is to pay for advertising myself. Wait a minute -- that sounds very closely related to extortion. So, let's summarize... I have all of my good reviews hidden, a bad review leaving us with a one-star rating front-and-center, and other tobacco shops in our area advertising on our business page, and the only way to try and keep my potential customers from seeing the tantalizing option of a better-reviewed tobacco store on Yelp is to PAY YELP MONEY?! Uh, yeah -- pretty close to extortion, guys. I asked the representative why we would want to pay money to advertise our one-star rating on other pages and there was no good answer for that -- because, seriously... why would anybody looking at a Yelp listing with glowing reviews suddenly decide that they want to go check out the listing of a similar place with poor reviews? Meh -- not impressed with how Yelp is doing business. I know that advertising income is how they get paid and they are a business, after all. The money has to come from somewhere, but this whole experience left me feeling like maybe I shouldn't just trust the algorithm. I work hard and have always gone the extra mile for my customers and anyone looking on Yelp -- or looking us up on an Apple phone since Apple Maps uses Yelp reviews -- would be led to believe otherwise. First impressions are very important, so I'm really bummed out that the algorithm has let me down. At least I know that Google and Facebook won't hide any reviews -- good or bad -- and I know that the BBB will give me the option of redemption. For the record, the representative from Yelp was very courteous and friendly. He never played the part of the stereotypical pushy salesman and he listened to my concerns without judgment. His name was Anthony and, honestly, if my entire experience with Yelp only ever involved writing reviews, reading reviews, and speaking with Anthony, Yelp would get four or five stars from me. I also think that it's great that they allow people to review them as a business, too. It's only fair. But, overall, I have to say that I find Yelp's business practices ethically-questionable. And so they only get two stars from me. read more
8 years ago
Yelp is basically a fraud. Yelp claims it wants honest reviews on its businesses, to let others know about an experience they have had, good or bad. The following was pulled directly from yelps support center page. What should I include in my review? The best reviews are passionate and personal. They offer a rich narrative, a wealth of detail, and a helpful tip or two for other consumers. Think about your recent experience at a business - could you put details in there that would help future consumers like you? Several months ago I posted about a company that I had a horrible experience with. This company is a nationwide company that has an office in Minnesota and claims to have offices all over the country, though I have not found on with a physical address. I posted my review on every yelp page on every city they claimed to have an office. Since I was in California and said company was in Minnesota and our business dealings where in New Hampshire I felt this was completely reasonable because I, "put details in there that would help future consumers like you?" (as stated by YELP). Here is My Post, On July 21, 2018 I hired Lemon Squad to inspect a 2002 Dodge Viper. Because the car is consider an Exotic you pay a premium fee, in which I had no problem doing. On July 24th 2018 they sent an Inspector out to inspect the vehicle throughly and make a detailed report. this report is supposed to show all damage to the vehicle, issues with the motor, any computer codes, etc. in their advertisement they claim this will help you negotiate a better deal. When I received my inspection the report said the car checked out fine, no motor issues, no computer codes, the car drove and shifted smoothly, needed tires, the rims had some curb rash, some small scratches in the paint that couldn't be caught on photograph, and the pointed out a small chip on the front bumper that had been repaired with touch up paint. Based on this report, I purchased the car and had it shipped to California. The owner of the car I purchased it from signed the shipping documents, watch it get loaded, watched them put vehicles car cover put on it and 6 days later the car arrived here in an enclosed trailer ( once again a premium expense) with no additional mileage(so the car was never taken out of the trailer. When the car arrive it was the only vehicle in the trailer. The driver took the cover off the car and proceeded to back it out and pull it in the driveway where I got to see and inspect my new to me car for the first time. I walked around the car and was immediately disappointed there was only one panel on the car that didn't have some sort of damage on it. I immediately blamed he delivery company and they showed me the signed documentation by the owner of all the damaged areas, and they all matched. I proceeded to get in the car and pull it in the garage. Once the car was in the garage I went to get out of the car and the Drivers side door handle didn't work! I attempted to contact the Lemon Squad to discuss the issue. I told them that their report was false, that there wasn't a panel on the car without damage and why wasn't the the door handle mentioned. In fact how could he get out of the car if he took it on a test drive? this was a major miss! I was then told I had to file a complaint to an email address. I sent it to the address they provided and it got kicked back, they gave me 3 fake address' before I got one that actually worked. I the response I received was its been 14 days and its too late now. Evidently you have 14 days from time of inspection to file a complaint. How can you possibly get an inspection, make the deal, orange for pick up, and get it across country in 14 days? ANSWER: YOU CAN"T! by law a driver can only drive 8 hrs per day. Thats 6 of your 14days and thats if the driver doesn't make any stops. To Summarize, to get the car into the shape that Lemon Squad claimed it to be in is costing me $6832.56 in body and paint, $170 for a door handle and $300 to inspect and install it. GRAND TOTAL of $7302.56 on Items they missed. I would never use them again. I could have flown out 10 times to inspect this car myself for that loss. Well today I received an email from YELP and this is what it said. JAN 31, 2019 | 12:20PM PST Hello, We're reaching out to let you know that our moderators removed the review you posted for Lemon Squad Used Car Inspections, and on one or more other businesses on Yelp. We typically remove reviews that are posted to multiple business pages. We'd love to see you share your experience on the page that best corresponds to the location where your experience took place. If you interacted with multiple businesses or multiple locations, you can post a different review on each. To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines) I have searched the guidelines and have yet to find an infraction. YELP removes posts that hurt their advertisers #fraud read more
3 years ago
I am no longer able to post to yelp frequently enough to maintain my Yelp Elite status beyond this year (2023), due to medical reasons and budget reasons. I've pondered reviewing yelp on yelp :) for quite some time now. Overall, being a Yelp Elite has been an overwhelmingly positive experience for me. I'm deeply thankful for each and every Yelp Elite both locally and nationally (and a few internationally) who have supported me in my Yelp Elite journey. This community is warm, welcoming, and kind. I hope we can all stay in touch for many years to come! Yelp will always be a cherished part of my pandemic story. If I'm lucky enough to live to my 80s or 90s, and a young 'un asks me what I was doing during the pandemic, I will be waxing eloquent about the vital role that yelp unexpectedly played in keeping me socially active, connected, and engaged with other really, really good humans who just want to make the world a better place. Actively and directly supporting small businesses throughout the pandemic felt very rewarding to me. Yelp was essential in connecting me with most of these small businesses, whether that was through Yelp Virtual Events, or through some of my yelp searches. I actually had no idea that there was such a vibrant, adventurous, active, happy community of Yelp Elites until 2021. I received my first Yelp Elite Badge in 2019. 2019 was a fun year, my husband and I went on fairly frequent local dates that year, so it was fun to write about our dates and to let other people know about how our experience went at local businesses. Someone once said to me, "It's human nature to look at the negative." I disagree with this statement. I feel like it's SOME humans' nature to look at the negative. These are mostly the humans I personally tend to avoid. Most of the Yelp Elites I've connected with are realistic about some negatives regarding their experiences, but also have a zest for life, a willingness and motivation to try new experiences, a true appreciation for the beauty that is all around us, and a happy and joyful nature. I really relate to this. Life is not perfect, neither are Yelp Elites, and neither are businesses, but there is almost always a silver lining for every cloud, or possibly there are just beautiful clouds in a deep blue sky that don't even need any kind of a silver lining. I mean, unless the restaurant REALLY was that bad, in which case, thank you for writing to let all of us know about it! 2021 was my personal favorite year being a Yelp Elite. I attended over 30 Yelp Virtual Events, and I enjoyed almost every single one. Many of these events were focused on supporting small businesses both locally and nationally. As I've stated above, I found this to be personally rewarding, particularly due to the impact of the pandemic on many of these small businesses. In 2022, Yelp understandably went back to doing in-person events and experiences. I have a chronic nervous system medical condition which is unpredictable. What this means for the structure of my life is that I am able to plan and schedule events and trips, but I never know whether or not I will be able to attend (or go on) these until the day-of. Many events that I wanted to go to, I haven't been able to, due to my health. Many trips that I paid for, I had to cancel at the last minute, due to my health. I was very healthy throughout most of my 20s, so when my condition reared its ugly head in my late 20s, I had to get used to a new normal where I was unable to be consistently reliable to, well, anything. 2020 wasn't a big change for me in that way. The basic structure of in-person Yelp Elite Events is that they almost always require a firm RSVP in advance. Often, if a Yelp Elite is not able to make it when they RSVPed Yes to a Yelp Elite Event, then that Elite has taken another Elite's spot, if there are a limited number of spots for an event. This also affects whether a Yelp Elite will be able to attend Yelp Elite Events in the future. This set-up for in-person Yelp Elite Events is incompatible with my medical condition. I personally need to invest in a community where I can come to events if I am able to, and where it is not a big deal at all in any way, and it is completely accepted, if I am not able to attend. The Virtual Yelp Elite Events worked for me because I could always turn off my camera, or even not attend at all, in order to take care of my health. I certainly don't expect Yelp to change the entire structure of their events in order to accommodate my particular medical condition. So, it's my responsibility to look for another community to invest my time into that fits my personal needs better at this time. Being a Yelp Elite for 4 -5 years was most definitely worth it for me, for so many reasons. Thank you, Yelp and my fellow Yelp Elites, for being a wonderful part of my life during a time that was very challenging for all of us. read more
15 years ago
Yelp user faces lawsuit over negative review Christopher Norberg, defendant in a lawsuit accusing him of libel for a negative review he posted on Yelp. (Credit: Christopher Norberg) San Franciscan Christopher Norberg went to a chiropractor after being injured in a car accident in 2006. After a disagreement with the chiropractor over billing, he posted a negative review of the business on Yelp suggesting that the doctor was dishonest. Now he is facing a defamation lawsuit that could chill self-expression on the popular gripe Web site. "If Christopher loses then anyone on Yelp who writes a negative review better be careful," said Michael Blacksburg, an attorney representing Norberg. "This strikes at the heart of Yelp's business model and other Web sites that provide a bulletin board for people to state what they think of businesses in their community." "This is clearly Christopher Norberg's version of conversations with the doctor relating to a billing dispute and his opinion of how the doctor was behaving," Blacksburg said on Tuesday. "This is clear opinion that falls squarely within constitutionally protected speech." Eric Nordskog, the attorney for chiropractor Steven Biegel, said the case comes down to whether Norberg's comments are considered statements of fact or opinions. "Dr. Biegel has no problem with people expressing their views and opinions about his service," Nordskog said. "But there is a line where if someone, even on Yelp or on the Internet, publishes a false statement of fact as opposed to an opinion, then that person can and should be held responsible for their words." Norberg, a 26-year-old custom-furniture builder, was advised not to discuss the case publicly, but has a Web site with related information. Biegel did not return a call seeking comment. The two sides are scheduled to sit down for court-required mediation on Friday, but Norberg said he isn't optimistic that the case will be resolved then. A March 2 trial date is on the San Francisco Superior Court calendar. The lawsuit, filed February 25, 2008, alleges that Biegel has suffered loss of reputation and business as a result of the review and seeks punitive damages. According to the lawsuit, the review allegedly contained false statements and inaccuracies that suggested Biegel was dishonest and accused him of fraudulent billing practices. Billing dispute at center Norberg was treated twice by Biegel before a friend of his told him he had had billing problems with Biegel's office, he wrote in his review. Norberg, who said he did not have medical insurance, was not asked to pay for the visits because Biegel's office said it would try to bill his auto insurance company instead, the review said. Even though the insurance company refused to pay, Norberg did not initially receive a bill from Biegel, he said. In the meantime, Norberg began getting treatment from another chiropractor who suggested he sue the driver of the car that hit him, Norberg's review said. Norberg eventually settled the case, the review said. After learning that Biegel's bill to the auto insurer was $550 instead of $125, which was the amount quoted for two visits, Norberg called Biegel, his Yelp review said. Norberg said that Biegel demanded he pay $550 during that phone call, but then said he would waive the fee entirely, according to the review. Biegel later called Norberg and explained that his office bills insurers at a higher rate than patients who pay for service directly because of the higher office costs in dealing with the paperwork and delays in receiving payment, court documents said. Biegel's office then made a call to Norberg's auto insurance company and learned about the settlement and then called Norberg and demanded he pay $125, the lawyers said. Norberg paid the bill and posted a review of Biegel with a one-star rating on Yelp on November 16, 2007. "I didn't feel comfortable with their tactics," Norberg wrote in his review after earlier writing that the office had been aggressive in trying to get him to come back for treatment before the billing dispute. Biegel "couldn't give me a straight answer as to why the jump in price...He called me back to cover his ass...(and says) he runs a business and would stick it to insurance companies," the review said. "I don't think good business means charging people whatever you feel like hoping they'll pay without a fuss. Especially considering that I found a much better, honest chiropractor," Norberg wrote at the end of his review. In a letter sent to Norberg dated December 7, 2007, Biegel asked Norberg to remove the review, saying it "unjustly characterizes me as unethical and dishonest" and attributed the dispute to a misunderstanding of his office procedures. "I did not do anything unethical or illegal in our entire dealings," Biegel wrote. "It has never been my policy or intention to take advantage of an individual or insurance company." read more
17 years ago
Since my girlfriend had her following review censored by Yelp....I have re-posted it and expect it to be CENSORED once again within the time it takes these wannabe geeks (why you have a slide show of geeky people acting stupid just blows my mind) to filter it. As a former Yelper that has increasingly become aware of Yelp's shady business practices over the past year and have subsequently ignored their existence. I felt compelled to finally write my last review after seeing YELP finally make the news the other night on NBC news in SF with Vicky Nguyen. I have posted the story below for those that missed this wonderful Karma in action: Yelp: Real People, Real Reviews, Real Problems Aggressive sales tactics questioned By VICKY NGUYEN Updated 8:41 AM PST, Wed, Jan 6, 2010 San Francisco-based review site http://Yelp.com trademarked the slogan, "Real People. Real Reviews." And the company estimates some 29 million people visit the site a month, looking for the best places to eat, shop, drink and do, well, whatever. But some business owners have accused the company of brutal sales tactics -- some say extortion -- to coerce businesses to advertise alonside reviews. The company will add negative reviews and remove positive ones if businesses don't spend $300 or more to advertise on the site, some business owners say. Sunita Sharma owns Skin Adore in Fremont. With 55 reviews and an average rating of 4.5 out of 5 stars at the time of this post, Sharma has an enviable presence on Yelp. Clients rave about her thread-wielding skills and ability to shape pesky eyebrows. But the esthetician and facial spa owner refuses to put up a "People Love Us On Yelp" sticker because she disagrees with their sales tactics and ethics. "They started calling me and harassing me," she said. She said Yelp's salespeople told her for $500 a month, she could get more exposure on Yelp and better "control" of her reviews. Each time she refused, Sharma says she noticed her positive reviews would be removed from her business profile page, and negative reviews would suddenly appear. She's not alone. Dozens of business owners have stepped forward with similar stories. Dr. Calvin Gee of Haight Street Dental says he consulted an attorney about suing Yelp for what he calls "malicious business practices." He says he felt "bullied," and that Yelp sales people badgered him constantly. He too said he was told his negative reviews would be removed if he advertised with Yelp. Yelp denied these claims. "Yelp does not remove or reorder reviews for money," the company said in a statement. "Our sales team is prohibited from writing reviews on Yelp so there is no bias." Yelp spokesperson Chantelle Karl said reviews are only deleted if they violate the site's terms of service, or if the person who wrote the review removes it. But the company said some reviews may disappear and reappear later because of Yelp's review filter, which uses a proprietary algorithm designed to weed out reviews written by owners or their friends or competing businesses. The filter has been used since the site launched in 2005, Karl siad. "Of course, it's evolved over the years; it's an algorithm our engineers are constantly working on," he said. "Its purpose, however, remains the same: to protect consumers and business owners." Karl said these reviews are not deleted -- they are always shown on the user's public profile, and may reappear on the business listing page. Yelp CEO Jeremy Stoppelman explained the review filter on the site's blog, too. Yelp Review Leads to Battery Charge WATCH Yelp Review Leads to Battery Charge Yelp said it is committed to ensuring its content is "authentic and trustworthy." The company recently hired a "manager of local business outreach" to educate business owners about the site and how it can work for them. Sharma said plenty of customers have come to her after reading Yelp reviews, and for that she's grateful. "My customers, whatever they want to write about my business, they are free to write," she said. "I am also open to criticism. Thankfully I have good reviews." But she has no plans to advertise with Yelp. She said she'll let her customer service take care of her by online word of mouth. .................................................. .................................................. ............ Based on what I have seen and heard from friends of mine that have businesses that have been harrassed by their sales team along with reviews of mine and so many others that have disappeared for no logical reasons......I officially give YELP a big FAT zero for my last rating on this company and continue to trust the KARMA will come to full fruition with a CLASS ACTION LAWSUIT against them. I know that there are countless people that would love that to happen.....am I wrong? read more
5 years ago
Enjoy a taste of your own medicine- Yelp is, perhaps, the most poorly run multi-million dollar company on the planet. Both on a professional and personal level, I despise this company. I have watched restaurants that I love, falter and fail, just because some moron doesn't know what a medium rare steak is supposed to look like. Yelp, irresponsibly, allows random unqualified responses and postings of businesses, without any form of proper oversight. I have watched people form together to close businesses through bad postings out of pure malice. Yelp allows any person to post, about any place, without any form of proof of having visited these businesses. Furthermore, Yelp allows the most unqualified numskulls on the planet, to give asinine advice and reviews, based of 0 experience, unrefined tastebuds, and lack of knowledge. Businesses survive on their postings, and the fact that there is no oversight of these postings, is just disgusting. Yelp does not even allow the removal of postings which are clearly fake; claiming, "it is an algorithm that decides what stays". I have watched hundreds of businesses miraculously attain scores of positive reviews, despite having pending lawsuits and police complaints for scams and misconduct. Yelp should require a receipt in order to rate any establishment. The absolute worst part, is that any 13 year old with a phone can create a new business listing for a business they do not even own, whether or not the company even wants a listing. This practice is disgusting. On a professional level, I own three businesses. Being a new business, I knew I needed to create Yelp page. UNFORTUNATELY, after each new review I received, they were hidden by the Yelp "algorithm" for seeming fake. These people who reviewed me are young parents with hundreds of their own reviews, pictures, and connections in the community. How is it possible these reviews seem fake, while these other businesses have hundreds of reviews from profiles with no picture and one total review? Furthermore, Yelp business/advertising is a rip-off scam. Yelp requires you to pay money JUST to be able to pick your company profile picture, remove OTHER COMPANIES ADS, and to even be seen by anyone. So this means, even if you did not create/want a business page, some random citizen can create one, and take a picture of a cockroach and put it up, followed with 20 ads at the bottom for other companies like this one. This effectively kills a business, and drives business in other direction. Advertising should be a luxury, the amount one spends should come from one's own accounting. It should NOT be a dire necessity, just to prevent your business from being stolen/ directed to other (possibly crappier) businesses. The way this company runs is absolutely absurd. These people have effectively ruined the food industry. Yelp is flooded with nonsensical fake reviews, for propped up companies paying for a bunch of fake reviews out of other countries (read more about it). One of the absolute BEST restaurants I have ever been to, recently closed as a result of Yelp. This locally-owned, middle- eastern restaurant, had the ABSOLUTE best chicken I have ever had in my life. I reviewed them, and encouraged others to go. Several months later, a random P.O.S decided to review them, claiming "their chicken was raw". What the P.O.S was referring to, was the pink center of slow cooked chicken. When chicken is slow-cooked/ smoked, the myoglobin of the blood doesn't fully break down, forming a pinkish tinge in the meat. The owner of the store politely responded explaining this to the customer. This customer, being a run of the mill awful person with no common sense or experience in the food industry, decided to take this personally. He began getting more and more friends to post the same thing about raw chicken, followed by uploading picture after picture of raw chicken. After a while, the front picture of the business became just raw chicken pictures, and about 20 posts mentioned raw chicken.... The business closed 2 months later. This AMAZING restaurant, this mans entire life's savings, gone... because Yelp "can't remove posts". This type of lack of oversight is abhorrent. Yelp should be sued by this man for defamation and slander. There NEEDS to be a change on Yelp. More oversight, more proof of purchases, and implementation of "Yelp professionals" (not help elite, who are just people who review a lot) but actual experts in the field, who have a legitimate wealth of knowledge and expertise. Paid by Yelp to give fair estimations of businesses. Yelp had a chance to become the new Michelin star for every day restaurants. Just like rotten tomatoes, there can be a "audience score" and "professional reviews". Business owners should also have the ability to explain, and remove certain unfair posts. read more
13 years ago
I would like to respond to some extent to Chris C.'s five star rating for Yelp. He tees off on the attempt to hammer Yelp with one star ratings do to Yelp's involvement with ALEC. He contends that Rep. Diane Russell is being foolish and hypocritical since her article appeared in the Huffington Post which itself is owned by America Online, also a member of ALEC. I am not going to nit pick Chris's grammar or spelling errors or even his list of ALEC member corporations. Basically, there is no way to avoid or boycott all corporations involved with ALEC, there are far too many of them. This is not surprising, one of ALEC basic tenants is that the collective wisdom of these corporations, along with a select number 'foresighted' politicians are vastly more able to guide this country on its proper course and profitability rates. This in comparison to what ALEC feels is the far lesser collective wisdom of individual voters and those politicians that support those individuals. To that end, ALEC and its supporters done their very best to reduce the pool of eligible voters by drafting legislation (passed in several states) that requires special identification to vote, restricts the access to absentee ballots, disenfranchises students, the elderly, infirm and those who do not drive. All to prevent "voter fraud" which, in most states like Wisconsin, has never been a problem. ALEC also wishes to destroy all unions private and public. Unions, for decades, have provided for and protected those whose labor have actually produced the services and profits that individuals and corporations depend on daily. Without unions there would still be such things as 60 hour work weeks, no paid vacations or holidays, company stores, minimal healthcare at affordable prices, no protection against unjust treatment or firing, minimal wages, little recourse for any action by a corporation that is detrimental to the well-being of its employees. To those who argue that those days are long gone let me say look to Wisconsin, a state with a long history of progressive politics whose public unions have been broken after more than fifty years of existence in service to the public. Yet in two years, a governor and a group of legislators who are members of ALEC, using laws basically written by ALEC, to strip the unions of any power while attempting to ruin any sense of job security or improved benefits. I am not claiming that unions are perfect, there are too many tripwires in that statement. But without unions there is an imbalance too heavily weighted towards 'the favored few' as opposed to "of the people, by the people and for the people". I am not at all surprised ALEC has forgotten or ignored these words written by man born in poverty, raised in restricted means, taunted and ignored as a jackdaw lawyer and storyteller too unwise to manage power or authority; who rose to become the 16th President of the United States and a symbol of the Republican Party..... What would he say now?? I could go on about a few other intrusions on the rights and property of individual citizens. There have repeated attempts to "privatize" the Wisconsin Retirement System, fully funded and secure, the third best retirement system in the nation in order to allow various financial systems to double dip for fees and insurance and whatnot that will fatten their bottom lines rather than the people who actually earned the money. Then there is the Affordable Healthcare Act which could lower the cost of health to a far greater number of people while lessening the profit margins of for-profit hospitals, insurance companies, pharmaceutical and medical equipment manufacturers, among others. Then there are the arguments over climate change. Also the old capitalistic stance that the more money people have the more they will spend to improve their lives (aka: a rising tide floats all boats). Oh, don't forget gerrymandering, that a legislative district can look like a drunken snake with the hiccups, so long as one party or t'other are assured of a majority. There are other points I could make but I am a hunt and peck typist and it is 2am now. This is not a rant against corporation per se, they can be the most efficient way to produce practically everything, particularly profit for its shareholders. But that is only one side of the story. This is a rant against ALEC and its quest to return to "the good old days" of power among the few. When corporations are seen as individuals, with vastly more resources ($) than mere mortals; when self-serving, self-aggrandizing politicians or simply unthinking ones are more involved with building fiefdoms-with moats and walls to protect against "those. Others" -- they are begging for disaster and mayhem for themselves and everyone else. read more
13 years ago
warning: bogus yelp reviews by evil " cyber-social knock-out predators" are a hazard to your reputation & business. by art burnevik sometimes evil appears to prevail especially when yelp is an active participant. this is according to my discussions with yelp sales and yelp said: "once a review is posted, there is nothing yelp can (or will) do to remove a review." (even if we provide proof that it is bogus...they have no process in place to delete it.) i thought: this is like welcoming a 3 time convicted child molester to be a youth camp in the middle of the forest. anyone can say anything. my discovery: some clients alerted me to a "really bad review" they saw or worse yet...a friend they suggested using my services called it to their attention.) the point is that there is no way to quantify the number of negative exposures and loss of income for me personally and the business and yelp sees no problem. i'm not over the cyber hill yet but until i received my first call about 2 years ago...yelp wasn't in my active files. it was then i saw a single unconsolidated and anonymous "review" . as best i can decipher from the initials, it a now defunct yacht broker that threatened to have "my (his) guys beat the living hell out of you (me)...you won't know why or when...but it will happen!" (details are in a police record filed that day with san juan capistrano ca police. i thought, just in case something did happen to me. (this guy seemed to have something beyond anger management issues...i took him seriously.) the call appeared to have been made from a phone booth...rare and scary. quite strange...especially from a yacht broker who wanted to sell one of my boat listing which we do as a courtesy to other broker (like mls). he wanted 1% more than we would allow. (it's our listing...take it or leave it.) he is no longer in business in ca. his company is gone and he is not licensed as a yacht broker or a yacht sales agent in the department of boating and waterways records...and he certainly was never a buyer as his fake review states. i noticed that the url's in his name and the company name were available and i now control them all. (future project: all about cyber-a-holes...beyond bullying...feature the ahole of the new millennium: this freak. this guy was so spooky, besides the threatened assault, he started a website rippedoffbypacific (apparently now abandoned). he started a website to assault my reputation and then came along a knock-out punch courtesy of yelp. what a team they make. in an effort to counteract the fake "review", i contacted some clients and asked them to post their real reviews. i also posted my own letter in my/our defense. yelp informed me that may letter and all the real reviews will be buried in the background. they are not factored in to the 1 bad review posted (or the rating) and most people will overlook them...having already been knocked-out" by this cyber-bully...i am actually thinking cyber-a--h--e. so, in my effort this morning to get the yelp record of (legal) service in california to file 2 lawsuits: 1 on my personal behalf and 1 for the company (both for the damages but most importantly: 1. court order to remove the fake "review" 2. establish a reasonable process that requires yelp to remove fake "reviews" that are defamatory and libelous by intent. 3. organize other damaged parties to force yelp compliance. in the process of find a corporate office, i stumbled on this yelp page and thought i'd write a real review of yelp and see where it ends up. i am filing a legal action and needed their address for legal service. it appears to be their idea of customer service is to deny any responsibility and force a damaged party to file a legal action to remove their damaging fake review(s). in this day and age with a president and staff closing ranks and lying to the public to hide their actual agenda & failures while they put up an unsecured website that does not work and are storing all your phone calls, texts and on-line activity...see nsa. don't you think yelp should have some rules about their content? if not, evil cyber-losers will be able to knock someone out...by blindsiding them with a fake review. got something to say bad about me? fine...just be sure your full name and email address are posted and that the parties to whom the "review" refers has a equal right to post a response or in the case of a fake review, state the actual facts. without that "freedom of speech and right to address your accuser...the only one with rights is the abusers and predators. let's see what the court says. -art burnevik (pacific yacht broker, inc.)* *incorrectly stated as pacific yacht brokers (with no inc. and the wrong address in the fake review.) read more
14 years ago
I just talked to Yelp on the phone. I was told by them that the only way to delete my company is to mark my company as "CLOSED", thus showing viewers that we are no longer in business which IS NOT THE CASE. I NEVER signed up for Yelp; I had to "claim" my business AFTER Yelp decided to add MY COMPANY to their database! Pay them money and the 5-star reviews will REAPPEAR!!!! Unfortunately, Yelp had a good idea in the beginning, but GREED took over... YELP IS THE SCAMMER HERE!!!! Class Action anyone?????? You can call the FTC to file a complaint at 877-382-4357 and the California att. Generals office @ 800-952-5225, spread the word on YELP.. :) 7/24/2012 I have been fighting with Yelp for years! Please keep me posted on a possible class action suit. Thanks and send you all positive energy that Yelp doesn't screw over all your hard work! Jamie 7/22/2012 I am a victim as well of yelp, and its evil business practice. I own a small nail salon, in upstate ny. yelp reviews have been negative due to an oversold groupon, my new customers have been writing great reviews, since I moved my salon, yelp leaves them up for a day to keep only the Bad ones posted. Plus to add insult to injury they have locked up my account so that I can't even give a rebuttle. Or change an address, or even claim my business. They told me I have to post a picture of myself in order to claim my business. Who are they to set such standards, plus they Have my business posted twice, I have tried to get in touch with them and no success whatsoever, with no results, either. I am sick of this company And how they practice, I even tried to come off of this website they told me. They have the control to keep me up. I don't, I lost control of my livelihood, and my business, with this yelp, crap. Someone needs to shut them down, they are a bunch of yuppie, wannabes , trying to make Millions on the backs of the small business owner. In a destructive controlling way. I even had somes customers post their reviews again to be Taken down once again,,it's a scam, and I want to be part of that class action law suit,,I want to meet these scammers in the worse way, it's the Social media, that is destroying the practices of an honest business, please spread the word. Jo-Jo 7/21/2012 I have been trying for weeks to get in touch w someone from yelp. The froze our business page so any positive reviews get filtered! The only reviews they left up weretwo negative ones! Two negative reviews out of over 20 positive! They don't answer the phone they don't reply to emails I am seriously considering flying to California to confront them! I would live love love to be added onto any lawsuit or something!! Does anyone know anyway to get jn touch with them or delete an account? Or unlock one ?? Jonelle 7/20/2012 I work at salon salon in sandy Utah. When people put reviews they stay up for a few days then they delete. We had about 5 people put reviews up and now they are gone. Please help Jamie Taylor 7/19/2012 My business "Relfections Yoga Center" shows the word closed in red fonts in the popout window when I place the mosuse cursor on the business name in a search result. What does that mean? Ny business is operating and it is not close. Please advise. Cipriano 7/19/2012 Hi all! I am beside myself wondering how to handle yelp and their shady ways! I have a current review up by a person whose stability is questionable. But What is making matters worse is yelp decided to remove the review business information and put up my personal information cell phone, full name and email info. I have spent weeks trying to get them to listen and remove my information but to no avail. Please please include me in this class action law suite Lin z 7/18/2012 As yelp continues to extort and destroy otherwise great businesses, we are all delighted that the information is getting louder and stronger about how awful yelp is. My business associates and I know of several class-action lawsuits being developed for presentation. The time is ticking away, and soon evil yelp will be thrown on a scrap-heap where trash belongs! Jessica 7/17/2012 i am a small business owner in Milano Italy and i have worked hard and honestly for 32 years. I did not knew the existence of this website Yelp. We sell our services from 2011 through Groupon. 20 days ago Groupon launched a new offer of our service. Normally we sell 760-930 coupons in one day. This time we sold only 53 coupons and received a lot of calls of potential customers saying us that there was a bad review on us on this yelp website. We are a beauty clinic and do a fat losing tratment called coolsculpting. In the last three months we made coolscupting treatment for losing fat to over 1600 persons. We had no complaints, we recei read more
18 years ago
When I first discovered Yelp, I was so happy to find a place where I could voice my opinion and exercise my "freedom of speech" right. I am not a business man and lack this totally but I now realize that this thing is a big old SHAM. Twice now, they have removed my reviews because I have told the truth. It is obvious that these people are taking money from people to put the Yelp sticker on their window because they do not want to see any bad reviews. They quickly take every review you ever wrote away from the enquiring eyes of other valuable consumers and post some cock and bull reason for doing this and any body with half a brain will read through the cryptic reason for taking away your reviews and it clearly reads "HEY, WE TAKE MONEY FROM PEOPLE TO PUT A STICKER ON THEIR WINDOW AND DO PR FOR THEM AND IF YOU WRITE A BAD REVIEW, WE'LL JUST TAKE ALL YOUR HARD WORK AND TIME YOU PUT INTO WRITING THIS STUFF AND BAN IT FROM BEING VIEWED." This is totally corrupt and wrong and they need to not be patronized. Please just read their reason for taking away your reviews. It will make you ill. The whole concept of YELP has gone to the dogs. They are a money minded, corrupt institution that uses you the end user to achieve their means, be it in a +ve or -ve manner. If you write negatively about their sponsors, your reviews are gone and though they leave them up on your account, no one can see them which defeats the purpose of writing a review. Wake up peeps, YELP reeks and the philosophy they once preached has now been replaced by greed, corruption and blackmail. Ask businesses that refuse to partake in their scheme, they take away their good reviews. You are screwed as the reviewer and reviewee if you don't play their corrupt game. READ THIS QUICK, IT WILL BE GONE TOMORROW. I am ready to be their competition but I will preserve the ideal which is to allow the consumer to voice their opinion, be it good or bad. My company will be for the consumer and I know that the concept of "freedom of speech" will be the only ideal. I know that the consumer will be driven by the fact that their opinion matters and their voice is heard. I will not do what YELP does. Lets make YELP go away, lets not patronize these crooks and lets see where they will be without you the CONSUMER. This is the third account I am creating and tomorrow, it will also be gone. For those that get to read this, say aye and drop me an email when you read this. I feel so violated at my freedom of speech being taken away by a bunch of crooks that sell a nonexistent ideal called YELP- DON'T YOU???? UPDATE: They took only certain bad reviews away once again including this one.......think about it for a second...does your opinion matter here? Yelp is not for the people's view - yelp is a game that benefits yelp. If you are a business owner who refuses to buy into their schemes, they will take away a response you may write to someone who is blatantly trying to demonize you. If you are a business who buys into their scheme, they will protect you even if your food and service reeks by taking away negative reviews that are written about you and if you don't buy in, then they'll welcome the negative reviews. Here is an e-mail I recieved from a business owner quote-unquote ------------------------------------------------------------------------------------------------- "I am a business owner and they have taken my right of freedom of speech when I want to respond to a "Wanna-be-famous-Yelper" for their untruths and slanderous comments. Constructive criticism or feedback which is valuable is one thing, but allowing people to just vent and be disrespectful, or to top it off competitors that want to drag your down... Bad! Bad! I appreciate your posting. --------------------------------------------------------------------------------------------------- She obviously didn't buy into their corruption. Why should we stand up for this crap. I have no personal problems with any restaurant I have gone to. My opinion is based purely on my experience and I hope that the owner uses it to better themselves. Yelp violates the principle of freedom of speech. Any investors/web gurus out there that are interested in talking about coming up with something that speaks the mind of the people? please e-mail me at YourViewMeansZero@gmail.com HURRY BECAUSE THEY WILL PULL THIS AGAIN. I got a reply from Kris@yelp, basically telling me that they will do what the hell they want and they don't have to tell me why as a response to my questions about why they keep pulling my reviews. Your opinion means nothing here unless it benefits Yelp, wake up and smell the coffee, don't help these corrupt individuals to get rich with a totally non existent and fake ideal that they preach....TRUST ME read more
18 years ago
Below is a comment posted on the East Bay Express website in response to their recent article about yelp's unethical business practices. Because yelp will most likely remove, hide, or otherwise manipulate any bad revews they receive, I strongly encourage anybody who wants to voice their concerns to do so on the East Bay Express website, where those comments will most likely stay put (go to the article in question and click on "comments" at the bottom of the page). =========================================== As a business owner, I'd like to thank Kathleen Richards and the East Bay Express for this long overdue outing of yelp's unethical business practices. Katie Meyer and the Daily Cal also deserve thanks for publishing a similar article just ten days prior (http://www.dailycal.org/article/104263/web_site_s_advertising_practices_criticized). In his daily blog (http://officialblog.yelp.com/), Yelp CEO Jeremy Stoppelman took no responsibility for the problems reported and instead focused on downplaying the credibility of this article. He criticized the use of anonymous sources, even though it was clearly articulated that these businesses fear retaliation from yelp. Is it really that surprising that small business owners struggling to survive in one of the worst economies this country has ever experienced are not eager to become a target for further retaliation and bullying from yelp? No, it's not surprising at all. However, the reality is that those businesses that did not choose to be anonymous are probably better protected from retaliation. Yelp would be foolish to allow its employees or reviewers to gang up on any of these businesses or to continue to manipulate their reviews, as that would simply provide more evidence of their wrongdoing. In the same blog, Stoppelman criticized one of the business owners identified in the article. He claims that she "spent a considerable amount of time and energy trying to mislead customers like you with fake reviews." For argument's sake, let's just assume that this allegation is true and that she did in fact post positive reviews of her own business. Yelp has admitted to hiring people to write reviews, which means they also spent a considerable amount of time and energy trying to mislead customers with fake reviews. That is extremely hypocritical of yelp. I applaud this business owner for speaking out in defense of all small businesses bullied by yelp, and I hope that more will come forward with their stories. Yelp has created an environment where the only recourse a business has over fake reviews and bullying sales tactics is to post reviews in its own defense. Yelp's mentality is that reviewers can do no wrong, and that is why reviews can only be voted as "funny", "cool", or "useful." Business owners cannot opt out of the site, they cannot publicly respond to any of the reviews, and they cannot get a reasonable explanation as to why positive reviews mysteriously disappear. Yelp sales reps have told me that they do not have access to the reviews that have been removed, but Stoppelman's blog proves that statement to be false. He had no problem providing samples of the reviews yelp removed from the above mentioned business owner's yelp page. Jeremy Stoppelman was quoted as saying, "We put the community first, the consumer second, and the businesses third." To put consumers above business owners would only make sense if yelp was charging reviewers a membership fee and not relying on advertising dollars from small businesses. However, even if small businesses were not part of yelp's revenue model, yelp should still recognize that its site would not exist without us and that a reasonable level of support just makes good business sense. Furthermore, small businesses are incredibly important to the community, which he claims is the top priority. We provide the jobs, tax revenues, products, services, and donations that make a community economically sound and just plain interesting to live in. When yelp throws parties for its "elite", it relies on donations from local businesses to make those parties a success. Yelp relies heavily on small businesses; it just doesn't know how to appreciate them. Yelp is a business that should be studied in business schools around the world. It's a perfect example of a good idea that was poorly executed, the growing importance of transparency in today's business environment, and the problems that arise in startups run by inexperienced and arrogant managers. I hope that the New York Times and San Francisco Chronicle will help to further develop this story and solicit feedback from a much larger sampling of business owners that have been bullied by yelp over the years. read more
17 years ago
Yelp will help you remove bad reviews...for a price. zee Written on February 20, 2009 - 1:30 pm Zee, Editor in Chief at The Next Web, Principal at WeDoCreative. Yelp will help you remove bad reviews...for a price.John, a restaurateur in the San Francisco, was listed on online directory Yelp.com like many other businesses. He had a few hundred visitors from Yelp, his fair share of reviews but as a sales person from Yelp would point out on a regular basis "..You have a few bad ones (reviews) at the top. I could do something about those." When John asked exactly what could be done, Mike the salesman response was: "We can move them. Well, for $299 a month." Mike cleverly also considered the fact that many of the bad reviews are moved to the top intentionally so as to give reason to the phone call. He says: "When you do get a call from Yelp, and you go to the site, it looks like they have been moved," John said. "You don't know if they happen to be at the top legitimately or if the rep moved them to the top. You don't even know if this is someone who legitimately doesn't like your restaurant. ... Almost all the time when they call you, the bad ones will be at the top." John was one of many others interviewed by San Francisco newspaper East Bay Express about Yelp's, six claimed similar stories and likened Yelp to the Mafia. Yelp deny they do anything about negative reviews, even placing the issue on their FAQ page and CEO Geoff Donaker has said their sales representatives don't have the ability to move or remove negative reviews. Yelp need to be careful. The company isn't short of competitors (Yell.com, TimeOut, Trusted Places and Qype) and with their recent international expansion they have the potential to fall hard. It is fact that Yelp businesses can highlight a favorite review to appear at the top of the page about their business - nothing wrong with that. Businesses are also able to purchase a single "sponsored review" at the top of the page, however aside from that, the order of all other reviews is based on a secret Yelp algorithm, Yelp spokeswoman Ichinose said. "To be explicitly clear, the algorithm is an automated system. There's no human manipulation of that. ... If we were to start doing that, that would erode the trust we have with consumers." So it's clear that Yelp officials emphatically deny the removal of negative reviews for advertisers. How on earth do they explain peoples stories? In an East Bay Express interview with CEO Donaker blows it all of as a big misunderstanding. "Do I think that sales reps call are saying, 'We'll move your bad reviews'? No. But I think it could be true -- when you get to pick your favorite review and put it to the top, if I said it a little different way, it might sound a little nefarious." Donaker conceded that Yelp could do a better job of training its sales team to be "crystal clear about what you get and don't get." A former Yelp advertiser Mary Seaton said she took the company up on its offer to move her negative reviews if she advertised. Seaton says she paid $350 a month for six months and during that time her negative reviews were removed and old positive reviews showed up. Greg Quinn, general manager of Anabelle's Bar and Bistro in San Francisco, said that around January 2007, a Yelp sales rep was trying to entice him to advertise. Quinn noticed that some of his negative reviews had moved further down on the page. Quinn says the salesperson called him up and said 'Did you notice what I did? Well, we can keep doing that for you.' Sadly, this is all apparently legal and according to a senior San-Francisco based attorney - web sites are allowed to present information however they wish. Although business owners may feel like they are extortion victims, the actual act of manipulating reviews to make people is not illegal and therefore little can be done about the matter. That said, word spreads fast, particularly online and if Yelp develops a mafia like reputation - it won't be long before competitors use that to their competitive advantage (as they should). - - - - - - - - - - - - A big thank you to Mona for pointing this out. If you think more people should see this, pls share it on: * Twitter * Suggest to Techmeme via Twitter * Digg * StumbleUpon * Reddit * del.icio.us * Facebook * HackerNews About the author: Based in London, Zee is Editor in Chief at The Next Web and Principal at online marketing and new media agency WeDoCreative . A prominent tech blogger, he is also a design & marketing connoisseur, social media devotee & web application fanatic. 8 comments/trackbacks to "Yelp will help you remove bad reviews...for a price." read more
Yelp - massmedia - Updated September 2026
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