This program's email, text and phone is ran by AI bot. It is impossible to get through to someone and if you complain or question them they hang up. The hands on instructors are excellent but they can not help with any follow ups or externship ride alongs. Our daughter has finished their BootCamp course, technical skills and exam. She cannot take the National exam until the ride alongs are complete. We are 3 days from day 30 of her first requests and nothing was scheduled. Her dashboard to add more requests is "frozen" and she has emailed with no follow up. The bot has said she has several urgent follow up tickets that are being looked at by a human, yet no human followup.One screen shot said she would be scheduled 5-10 days after completing her exam. False. There is also a time limit to take the National exam yet again due to lack of follow through she most likely will miss this window. The cost is $2,000 and the company has failed to provide the advertised and promised services of total completion of the certification. They have not communicated in person only in AI bot. It is time to followup with a Dept of State Health Services. This is causing our daughter not to be able to have a job with her university since there is no sight of being completed. Lack of certification, stress, time, money. It seems like a total scam! read more