I had high hopes for this chiropractor, but was not really satisfied with the delivery.
We were approached at the Arlington County Fair by this business and decided to hear them out. Having seen the benefits of chiropractics before, we decided to sign up for their opening special, which was a discounted consultation and assessment for your first visit during their grand opening.
The first doctor we met with was pleasant, but a bit rushed. We weren't entirely unhappy with the first visit, but we did not receive a full consultation. When you arrive for your assessment, you should receive a scan of your spine and a scan of your muscle alignment in order to determine the trouble areas of your spine. Due to technology malfunction in the room we were in, my husband and I only received a scan of our spine. The assistant asked if she should move us to another room for the muscle scan and was told that they would take care of it another time. We never got the muscle scan, even after our follow up appointment. This was dissapointing because we paid for the entire consultation and didn't receive the entire process.
When we arrived for our second appointment with Empowerment Chiropractic, we were met with a group presentation on the benefits of chiropractics. Mind you, there were already sheets given out for both appointments for this information and the doctors already tell you the benefits during your first visit. I felt like I was sitting through a sales pitch seminar that I did not sign up for. After driving close to 40 minutes to get to my appointment, I didn't appreciate an extra waste of my time. I obviously see the benefits in chiropractics, hence the reason for being in the office.
When presented with our treatment plan, we could only pick from yearly or monthly plans. I personally do not appreciate having to commit to something so long term without ever having one adjustment at the place, and having to participate in a technique I am not familiar with. I was definitely was willing to try it, and asked if I could do a single adjustment for my appointment. I was reluctantly offered an adjustment that I could pay for at cash price when I made a big enough fuss about wanting an adjustment after waiting two weeks in between appointments and driving 40 minutes in traffic not wanting to leave empty handed.
Many of my questions were answered defensively and with a bit of frustration. For a business that tries to sell value so hard, it seemed like my questions would have been the perfect opportunity to do just that.
I was told that they could address all of the issues that my body told them I was having at my apointment, but once the adjustment began, they said they could only adjust 3 bones at a time to not overload the nerves. This seemed very contradictory to what I was told minutes before, and I have had no issues in the past with a chiropractor doing a full body adjustment. The part of my spine that was adjusted feels good right now, but I wish the doctor had been more forthcoming with what he was actually going to be able to do.
Overall, this facility is clean, the front desk staff is professional, and the first doctor we saw was very kind. The second doctor we saw seemed aggitated and very focused on sales and less on what I was trying to communicate I needed out of a chiropractor, especially someone I would be paying a large monthly fee to see and travel quite a ways to see. I'm not sure if this encounter is something to expect regularly, as there are other kind reviews here, but I personally did not leave feeling very assured about my personal care plan. That's not to say their plan wouldn't be affective, just that I didn't feel like my personal questions were treated fairly or even answered. read more