Uugghhh.... how did I not see these reviews first? If you want to pay more for convenience that ends up being way less convenient or if you want to repair drywall, replace almost every outlet you have, clean up standing water off of furniture, cups out of landscaping and oil spills off your driveway only to have huge visible seams in the carpet in the middle of rooms then you found your place. If you want to pay a large amount of money, take a second day off work to have the same installers come out and make it way worse and then tell you that this carpet never looks good, then you found your place. Want installers that hide shoddy work by placing furniture in front of/ over everything they destroyed? This is the place for you. You want to deal with smarmy sales tactics that even used car retailers abandoned (let me call my manager and see if I can get away with this super deal) then again, you found your place. read more

We had just a small area where we needed new carpet. Other companies didn't want to deal with a little job like ours. Empire came out the next day and installed a few days later. It was simple and straightforward. read more

Nightmare! Hired for laminate on a 9-10 ft hall. Couldn't finish 1st day-took over a week to return. Implied the job was done-they left a steel plate exposed (refused to trim & horrible gaping @ trim seams.....each dept blamed thet other w/NO SOLUTION OFFERED! DO NOT HIRE read more

We purchased new carpet throughout our house prior to selling. Immediately after installation we cut our feet on the tack strip on steps and bathroom door jam. They sent out 2 installers who took a hammer and pounded them flat I guess? The top step immediately had 2 holes size of quarters where the carpet threads are gone! We did not end up selling our home. To our shock the carpet is complete garbage. It feels lumpy in spots due to the padding. The pile was flat within 6 months of installation. I would NEVER buy carpet from them again! The woman who gave estimate was 100% con artist salesperson. We would have felt terrible to have passed on this terrible carpet to anyone who we might have sold out home to! Now we will have to replace our carpet just to be able to be comfortable in our home ! Buyer beware! You get what you pay for cheap is cheap is cheap!!! read more

The sales rep was great, setting the initial appt was easy, and they had a last minute installation cancellation for the next day which was perfect for my schedule. They installers showed up and were very friendly and helpful. However, I noticed that night that there was a large seam running the length of one of my bedrooms; it was not straight and extremely noticeable. I called and they weren't willing to come back and fix it without charging me. I have left it for now because it is a rental unit but I won't be using them again. The carpet was very thin, much lower pile than what they showed as a sample, and the pad was extremely hard. Not a difficult installation as there was absolutely no furniture in the home and nothing the installers had to work around. Spent a lot of money for a sub-par result. read more

Pros: -Sales person was prompt. -Installers showed when they said they would. Cons: -Did not take all removed carpet away and left it in our back yard. -Installers did not vacuum their mess as their vacuum was broken. -Carpet samples still on our porch over 1 week later waiting for pick up. Historically, I have used local shops for carpet needs. Given busy work schedules, we decided to try Empire's personalized approach. With time spent in calls to rectify lack of signed contract fulfillment - it would have been for more economical and less frustrating to continue the trend of using a local carpet shops I had previously established. read more

Back in February, I had purchased carpet for my entire house. I used half cash and took advantage of the zero % interest for a year. Because we were happy with the service we decided to have Empire come out again in April to carpet our basement that we just finished. Then my mother-in-law bought a new house in August and my husband had Empire come out to her house and install new carpet as well. She had opened a Credit Card as well. In October when I went to make my CC payment, I noticed a charge on there in the amount of 3,000.00! So when I called I was bounced around several times and finally connected to someone who had some answers for me. He had told me that for some reason the sales rep had (Linked )attached my Mother in laws account to mine? So they added her balance to my loan??? Not even sure how that happened when I do not even have the same last name as my MIL not to mention we do not live in the same house or have the same SOCIAL SECURITY #!! I was told that they would take care of this asap and to give them a week. I logged back into my account a week later and the 3,000 balance was still there! So I had to call again and explain the WHOLE thing all over again to another customer service rep. This time I was told that they would rush my request to fix the issue and even gave me a name and # to another person who would handle it from there. I called a person name Joellen and left her a voicemail. She called me back a week later and said that she would personally take care of my issue. A week later my balance went back to where it should have been, but my monthly payment is still where it was at when my balance was over 5K! I called Joellen again and left another message and called her manager as well to only be ignored! I called the 800 # again and demanded to speak to a manger and I was connected with a Mandy who then told me that I need to take this up with Wells Fargo and not Empire. I told her that she was wrong and that this was a MERCHANT issue and I wanted it fixed asap. Here we are now in JANUARY and my issue is still not resolved. I have taken time out of my day while I am at work and this has effected my credit score. Their customer service is HORRIBLE and I will NEVER use Empire again not to mention I will never refer business to them. read more

We wanted a runner for our staircase and the pricing seemed right. We are now having to schedule our 4th installation as the first 3 have gone as follows: no call/no show, wrong product/job half complete, and again today another no call no show. The customer service manager Jasmine was rude and insincere in her apology and resolution. Her excuse was that the installation confirmation emails are auto-generated and therefore not their fault that this will have cost us four whole days of work. We have already paid in full and are left with a job that is not complete and no idea when it will be finished. Steer clear of this company! read more

I really wish I had read all these reviews prior to going with this company. It would seem many people have had the same experience. The salesperson arrived within 24 hours of my having called. As someone else has stated, once the sale is made...you can forget anything in the way of service. The installers (it should be noted, the actual work is sub-contracted) took one look and said "you're going to need base boards". This was never mentioned by the "professional" who came out, and was not a part of the estimate. So now I have an incomplete floor, and despite being assured that I was being tagged as "high-priority" (whatever), can't get anyone to return my call. Told by the front-line that I need to speak to marketing, that they can't be reached directly, and "looking at the notes, they are actively working on the problem and will be reaching out tomorrow." Mm Hmm. One of the installers commented "This happens all the time", and clearly, looking at all the other reviews, he ain't just whistling Dixie. So when the inevitable Empire reply comes, stating "I'm so sorry, and we are committed to...yadda yadda yadda?"....that's lip service. You're not committed to anything if you get the same complaints again and again and even your sub-contractors laugh at how frequently Empire disappoints. So, in advance of Empire's contrite response to this : "Talk is cheap". read more

A great experience for us! They did an estimate on a Sunday and by Wednesday we had new carpet in the living room, stairs (Hollywood style), and landing. We had all of the furniture moved and one guy tore out and hauled away the old carpet and had the new stuff installed in 3 hours. read more

After a very impersonal experience with Home Depot, my husband and I decided to get a second quote from Empire Today. Sales representative, Debbie Buhrz, came out to our house not only to measure but was armed with a variety of samples that allowed us to pick a carpet right then and there. Furthermore, she was accommodating to our budget and had a very friendly, warm personality. I would highly recommend Debbie if you want help finding the right carpet for you. Debbie Buhrz Empire Today dbuhrz@yahoo.com Thanks Debbie! read more

We chose Empire Today because they matched another quote and our salesman Tony was more knowledgeable and more professional than the other 2 companies we got quotes from. We felt good about this decision until....Installation Day.....2 men arrived. Very friendly but very little English. We didn't know we had tiles under the old carpet. We also found a place on a tack strip that looked like mold. The subcontractors tried in broken English to ask us who was removing the possibly asbestos tile (!?!!) and they also vacuumed the supposed mold or whatever strange thing was on the tack strip. It was VERY hard to have a discussion with them. We called our salesman to discuss and decided to move forward with project. At the end of installation Monday, I was not satisfied with how the carpet was laying on the steps. It was not meeting the wall and we could see parts of the mesh backing of the carpet. They redid one step. It still wasn't right. They used a nail gun to get the carpet to stay closer to the steps and we could see 50-100 nail marks on the steps. I pointed out a HUGE visible seam in the carpet as well. Took photos of everything since it just didn't seem like a professional job. At the end, I asked them what else they can do about the steps and they said "Call Boss". They left a mess in the driveway. We walked through after they left and also found Dried GLUE at the bottom of the steps (inspector later confirmed that's what it was). I called the 1800 # and left info with yet another person who had difficulty communicating. It was a holiday week so I figured getting things sorted would take a while. Robert from MN offices did call back on Tuesday, the next day, but we played phone tag until Thursday that week. He had us send pictures of the issues. He said usually installers have 1 person with them who is a fluent English speaker. After the photos were sent, it took several more days to get in touch with them. They scheduled an inspector but in that process, they told me at first I would have to wait a week or something craz like that. I insisted that we needed it earlier since we have company arriving. They sent an inspector out. He agreed with most of our issues and tried to schedule the re-installation for the next week. Again, I insisted that we needed it sooner so that this didn't turn into a 3 week project. They fit us in for Friday of that week. 2nd installation-- MUCH BETTER. I was able to communicate with 1 of the guys about our concerns. Seams look a bit better (but still a bit noticeable apparently because Berber is tricky? Never had that issue with our old Berber). Steps look better. They left and I noticed a darker horizontal line on top step. I called installers and they were VERY sweet to come back and look at it. They think since it was the end of the roll, it may just be laying funny and with traffic and vacuuming, it will change. I'm monitoring it. I left Robert a message about this top step laying funny, a question about billing and NO response. For future, I think we learned our lesson about going with a big company vs. a smaller company. While price is important, so is customer service and quality work. It's also important that if issues arise in installation that customers can communicate issues. I have a heart for non-native English speaking people but when I am paying $1500+ to have a job done, I need to be able to have a conversation if a problem should arise. Management is also harder to get in touch with in such a large company. read more

Our experience keeps getting worse. The day they showed up to do install they ripped up the carpet and said our subfloor was too uneven to complete installation. This was not mentioned by our salesman. They suggested we do engineered instead, which i promptly declined (as engineered can't be properly sanded to refinish and is significantly cheaper than the material we paid for). So we leveled the subfloor. Over the next two weeks they kept rescheduling and then stating the subfloor wasn't good enough and pushing engineered. Finally after 3 weeks they said the subfloor was good enough but even though they were scheduled to do the install, they couldn't because they didn't have time that day. So it was rescheduled for Monday. Mind you, at this point our furniture has been moved out of our entire main floor and we have been living in a construction zone for 3 weeks....multiple days have been taken off work for them to no show and reschedule, and we've had to keep our toddler off the entire main floor of our house. So they show up on Monday, start the install. I wasn't watching them because I was taking care of my kid on a separate floor of our house. After installing 5 rows they call me to come look and tell me the subfloor is just terrible still and we need to do another layer of 3/8" plywood before they'll do the install. They contacted their manager who then stated that if we made them continue, they would void the warranty on the entire floor. Obviously we weren't spending 6k to have terrible floors I wasn't willing to void the warranty (which my husband informed me that 1 year is required by the state of MN anyway so they couldn't). So we finally just had to cancel the job. My husband dealt with that process so I can't speak to its difficulty or ease, but they wouldn't issue a refund until they had the product back. They came this morning to pick up the flooring (different subcontractor) and when they pulled up the wood that had been installed, only the 1st and 5th rows were stapled down. They were gluing solid hardwood onto plywood with a liquid glue instead of stapling the rows down. The improper installation was causing the movement, not our subfloor. The contractor had told me the self leveler was crumbling under the floor as they were installing, which was clearly not the case when it was pulled up. The wood wasn't connected to the subfloor, causing squeaking and movement. Now we are awaiting what I expect to be a full refund, but we can't even get new product or a new company until we do. This has been an absolutely terrible experience and I cannot in good conscience recommend this company to anyone. read more

Empire Today - Improper glue down of solid hardwood over self leveler and plywood with brad nails on first row and staples in 5th row (nothing in between) - Carpet Installation Near Me

Clearly I'm adding to the already astronomical amount of negative reviews. My carpet Empire installed 4 years ago is coming apart at one of the seams due to poor installation. Empire does not guarantee their installation past 1 year. I was told when I bought it that it should last 10 years. The carpet still looks great, it is the poor installation that's ruined it. Now I have to spend money to have all my carpet replaced since they don't make the kind I bought anymore. I shouldn't have to buy new carpet 4 years later! read more

Empire Today is the worst! I was just getting my basement steps carpeted as we are selling our house. I also received a quote for the entire 2nd level of the home, just in case we decided to replace the carpet up there, but the steps was the main project. The sales consultant was really friendly and appeared to be helpful but it's basically an act to get you to sign, so they can get commission. The steps had some old tile on them and I asked the consultant if we needed to remove the tile before installation. She told me the installation crew will remove the tile and dispose of it. I didn't know if it was asbestos or not, so I asked what would happen if it was. She said they will test it and if it is asbestos, will just carpet over the top. I confirmed this with her multiple times and asked that she write in my agreement what we discussed. The installation crew showed up the following weekend. The main guy came in to look at the job. He looked at the sheet he received for the job (where the consultant wrote what I asked her to) and asked me if the tile was asbestos. I said I didn't know and was told he would test it. Standing at the top of the stairs, never even bending down, he said "yes, it's asbestos". I asked how he knew. He said because it looks to be about 9 inch tile (so what!?!?) I just told him he could just carpet over it then, even though he didn't test anything. He told me he can't test for asbestos and he can't carpet over it because the staples will never reach the wood. He said I needed to have it removed! He then said the sales consultants will say anything to make a sale and she was basically lying. He told me it happens to him all the time when he's installing for Empire. Installation crew leaves.... I had someone come in to remove the tile. Guess what? It WAS NOT asbestos. I just had them remove it anyway. I called Empire back to complain and reschedule my installation. They told me they will not come back until I get the air in my house tested because of the asbestos! I told them it was not asbestos and I wasn't paying to have my air tested. Had the consultant not lied about everything, I would have had the tile removed prior to the first installation and none of this would be an issue. Their team never inspected anything, so they have no clue if it was asbestos. I asked for a refund. They said I would be refunded in 7-10 business days, which of course never happened. I had to call back at least 10 times over the next 4 months and eventually threaten to file a complaint with the attorney general if I didn't get my refund. By this time, Carpet King had already installed carpet, I just wanted my refund. Every time I talked to them, they said someone would call me back within 1-3 business days; never happened. Their phone crew will say anything just to get you off the phone. They know how to speak polite and give fake good customer service - tell you what you want to hear, but it's all lies, just like the sales consultant. If you have time and money to waste and like being jerked around, use Empire Today. In the end I'm glad I went with someone else, as I've since heard from multiple people, the carpet they received from empire was horrible and lasted a fraction of the time they were told. read more

I wish I could say we are happy with our purchase/install but I actually regret it more & more every day! We expressed that being in a townhome means our high traffic areas are very high traffic & we wanted a carpet that would last & not wear poorly! We also shared that since we have a dog, we vacuum a lot & wanted a product that would do well with that. We had a carpet installed & less than a year later, we had fibers pulling up so much the backing was showing. The good news there is they actually sent someone out who reviewed how the carpet was installed & they stood by the product & reinstalled new carpet to fix it. Unfortunately, the new carpet is just as bad! Fibers pulling up when vacuuming, you can see backing again in some spots, you can literally pick the carpet up off the floor quite far, the high traffic areas are severely matted & look horrible. It's only been shy of 2 years I believe since the reinstall & there is ABSOLUTELY NO WAY this carpet will last even 5 years, let alone 10 it already looks horrible!!!!!!!!!! Not sure if this is a product issue, not recommending the proper carpet for the concerns we had, an install issue or all of the above?! All I can say is I would never go through them again & am very frustrated to have paid so much for carpet that was obviously NOT worth the money! read more

This is the worst company I have dealt with in my 46 years of life. I asked them to replace a carpet in my condo and redo the kitchen floor. They showed me a good quality carpet and kitchen tiles, but when the installation was done the products they had used were of the lowest quality. they also measured the unit and said I needed 1600 square feet of carpet while the condo was only 1300. the 250 square feet of carpet is sitting in my garage. They also overcharged my credit card $1483 more than the actual amount. I have have been calling them for the past three months but they keep promising me a refund but never take action. I am planning to take them to court because I have no other option. Do not do business with them read their reviews for yourself! F- read more

Great service, the consultant was very helpful in helping me pick my carpet. When it came time for delivery, there was a huge snow storm. They still delivered on time and did a great job. I will definitely use Empire when I get ready to replace my floors. read more

Installers Steve and Carlos were condescending when I asked them to gently move furniture then proceeded to drop something and break bathroom tile (where items were stored during installation) and they did not completely tack down all staples on the transition to hard flooring, requiring a return repair trip. On my first call in to request the return repair trip, I was hung up on by customer service and she didn't record my request. I had to call back (and wait) and her colleague did apologize on her behalf. Overall an unsettling experience. I wish I had gone with the competitor. read more

We needed new carpet and used Empire Today. Biggest mistake ever. We were talked into cheap stuff in our budget with 3 boys. "It's synthetic it won't wear" if you step where the tack nails are under this carpet you'll get a blood blister. It's ok to say "no that's not a good choice for your house" read more

Rude rude rude. Acting like he was doing me the biggest favour in the world the entire time he was here. I wanted 2 SMALL SMALL areas replaced. They started at 4-5. Eventually said close to 3. Hundreds, incase you guys thought otherwise. And they were literally maybe two areas of 4X6 and 4X12. Now, I'm buying new carpet for my mothers house so I'd have to run it through her, but as soon as I said that, he said "have a good day" and started packing his stuff to leave. Okay well screw you too then! Bye! read more

This company has shown that customer satisfaction is not a priority and doing the right thing by their customers is not in their business plan. We had them install laminate floors in our home. All of that was fine but the problem came when the installers had broken our toilet pipe while removing it. Walter the installer broke the top round connection piece of the toilet and told us if we bought that part he could replace it. So we did. Next day they came to finish the job and put the toilet back together but Walter states that it is wiggly and he cannot do anything for fear of making it worse. He had twisted the pipe top piece to replace that specified part and broke the piping. He said for us to contact the 800 number to get help for this. This was our mistake. Instead of calling right then and there to hold the installer accountable, we contact our sales rep and call the number and we do not get the help we need. After submitting photos and telling what happened they came to the determination that there is nothing they can do about it and it was not their fault. This is absolutely unacceptable. The toilet had been functioning prior to installation but after they touched the toilet it was broken. If the toilet was indeed broken prior then water damage would be seeping in that pipe area into the basement as the second restroom is directly under it because we have a split level home. They claim no fault and say there is nothing they can do. I have asked to talk to upper management as it is clear that the fault is theirs but they keep giving us the run around and excuses that they cannot do anything becuase they are just the customer service team even though I have asked many times to speak to a higher up. The absolute worst customer experience. I will be reporting to the BBB and involving any other review sites and/or services to make sure that people know to not work with Empire. They will make a mistake, not own up to it and not offer to help their customers in any way. This is a direct reflection of their business and I hope people considering Empire see my review and my experience and go somewhere else to service them. read more

We wanted our first floor walkway and steps updated to existing carpet to wood flooring. The sales representative was excellent, showed us different flooring options and superior customer service. He also got us immediate next day installation. Empire Today is thorough and professional and as good as it gets. 5 stars on all aspects of customer satisfaction read more

I left work early to meet the installers. They wanted $500 more than the agreed upon price. I called customer service in TX and was put on hold for over 10 minutes before I was told that the man I had been working with was on the phone, but this person would send them an email and they would call me back. 20 minutes later, installers waiting and threatening to leave, I called back the main customer service number in tears as I had woken up at 3:30am to disassemble my bed and my house was a disaster to accommodate the installation. They finally figured it out. There was an added difficulty of a language barrier as the installers spoke little English and o speak no Spanish. They began installing (about an hour after they arrived) and then left for a 1.5 hour lunch. They had one small room left to do and I was assured the carpet would be there and the installers were set to come out the following day. I called the following morning to confirm before I left work early again. I got home just to receive a call from an extremely rude install manager telling me they wouldn't be making it out that day. They would be there between 2 and 6 the next day. Meanwhile, I can barely navigate my bedroom with all of the furniture being kept in there. The following day at 5:30 I receive a call saying that 2-6pm was now going to be 8:30pm. At 8:45pm I called customer service again and they told me that the new ETA was 9:30pm. They showed up at 10pm and left at 11:57pm. I work early mornings and the stress of having my house torn apart for days as well as taking unnecessary time off was very upsetting and no one seems to be lifting A finger to help me get a discount since I've now paid. I would pay the extra money for a decent installation any day over Empire! Not worth it! Terrible customer service and they do not follow through with the contracted agreements. read more

Another dissatisfied customer.... The other reviews are so similar to my experience with this rotten company. A 1 day job (as it was sold to us) has resulted in 5 days, with no end in sight. The installers say that the supplies they were given are not enough, and thus have to leave early every day. We called our sales guy and he continually gave us the run around about things, and eventually told us that these problems were "above his pay grade". He sent us to the customer service center which was less than helpful to say the least. They would forward you to phone numbers that would ring endlessly, or just hang up on you. Please trust the other reviewers and myself, Empire should be given your business under no circumstances. read more

We scheduled an appointment last week for a consultation, and the day before the confirmed appointment manager called to inform us that he didn't have a rep available due to deer hunting. I can appreciate the situation, so we went ahead and rescheduled for 9-11am today. The appointment time arrives, and we didn't hear from anyone. I called the service line only to learn that the rep had been double booked and was still an hour away. It seems that two strikes is enough, so I cancelled. It seems pretty hard to trust that they will follow through on promises once they have your money. Buyer beware. read more

Pushy....wow, just sign today, you can cancel...it goes against me if you don't sign. I am the top rep, I will make 200K this year....I have been here 5 days... Yup, all these words came out of his mouth...top rep in 5 days?!? I am in sales and was completely appalled...then he calls his manager who offers me $1000 off the price...I still wouldn't sign...bye bye Empire Today read more

Buyer beware!! What a waste of time. The salesman come out to our house and before he even starts he says are you gonna sign a contract today. I reply NO we are just getting estimates now. He says that's not how Empire Today works, you must sign the contract and that your estimate. He would not even do an estimate because we would not sign it. Salesman says you know 8 out of 10 people who sign get our carpet. Probably because your some how locked in to the contract. Waste of time for him and us. Called 651Carpets got a great estimate and will have 651Carpets put the carpet in. Please do yourself a favor and avoid Empire Today and use anyone except for Empire Today. read more

This is the WORST FU**ING experience I have ever had. Sales guy was awesome. Installation no. I ordered LVT to go in my kitchen, they were supposed to take the old vinyl out and lay the new stuff down. I was told they can't do that. So now my floor is partially ripped up and all of my appliances are out of the kitchen and I can't do anything. Now my carpet comes and I ordered top of the line thick pads and they come in and install 1/8-1/4 thickness. So now they have to finish installing and someone else has to come and tear it out to put the correct pads down. Bunch of BS! So pissed and angry. DO NOT GO WITH EMPIRE! I REPEAT DO NOT GO WITH EMPIRE! read more

At first we had good luck. A wonderful sales person came and did exactly what he promised. Carpeting was placed in a bedroom and living room. We then decided to put laminate down in the den and hallway. A different sales man came and told us that our original sales guy was on vacation. Then he said, "I speak better English than him anyway". I thought is was a terrible rude thing to say but continued with our visit. I regret that to this day. This guy promised us the world. We knew that pulling the tile in the hallway up would be a difficult job. He said they could do it. I explained that I was glad because I want the floor to match in the hall and den. In the end the installer only did my den and when the door to the den is shut, the floor he installed goes another inch into the hallway before it stops! It looks stupid! He said that they couldn't do the hallway and we would need to hire someone else to remove the tile. Then they made up whatever price they wanted and I was just supposed to agree with it. The only reason I went forward with the install was to have it match. I was totally misled. Now we see the real story of how Empire treats their customers. When an issue like this happens they don't return calls. It is impossible to talk to anyone. When I was able to talk to someone, they would promise to get back to me and again no response. I am so disappointed that a big company would not try resolve this. I would have been a loyal customer to them. They only proved that they will say and promise anything to get a sale and not follow through. I will NEVER use them again! I am calling BBB next. It makes me sick that they boost an A+ rating. What a lie! read more

Guy came over was very nice, told us the floors we could and could not have because of what was underneath and the floors unevenness. We had to wait a week and they told us they would call to make appointment window day of. Day comes they don't call, we call them and they tell us it could be anytime the whole day and they will call ahead somewhere between 20 min and 2 hours. So we wait all day, when they come they say they cannot lay the floors they said they could. No apology, just left. Obviously cancelled and going with someone else. read more

NOT WHAT I WANTED I had to have my carpets replaced in my basement so I could sell the house. Talk to the sales guy and he was pretty cool - the price was decent so I decided to move forward with the purchase. I have been researching carpet pricing for about a week and the price was reasonable and all inclusive. However, had a little buyers regret the next Monday and called them to ask them to change the color of two rooms. Talked to the customer service people and they gave me a case number and then the Sales Rep called me back and through a few texted figured out the change and he submitted this to corporate (at least I think so). Friday the carpet was installed. The first thing I noticed is the color was way too light. I had selected a grayish tan carpet color called Meteor and looks like the carpet color they called Comet was installed. They said they installed Meteor too light for my taste and not what I wanted. OK, whatever! The bedrooms should have had a gray color name Asteroid. NOPE - not done. The sales rep just said "oh well, corporate" The customer service guy..."oh these things happen when you make last minute changes...bla bla bla!!" Sound more like you are blaming me for your mistake...Mister. I did not get charge extra for the changes I had submitted but I did not get what I wanted either. The carpet is OK but I will not use this company again. I should have stuck with Carpet One who did the original carpets. It would have cost me a couple hundred dollars more but I would not be writing this review either. Moral of the story - go with something you know don't be swayed by an advertisement on the television. In addition, give yourself time to check the reviews before you spend 2k or more on something you will regret. read more

Called Empire because of the 50% advertisement I saw on TV. The sales guy came out and we were informed that the 50% discount was not available in our area (yet it was advertised in our area!)... So we went ahead with laminate flooring for our kitchen, living room and dining area. The day of install comes and 2 guys show up 3 hours after we expected them to get here. They rip existing carpet out and then tell us they won't remove the linoleum because they thought it could possibly have asbestos in it. Instead they wanted to lay over the lino and have a transition piece between the kitchen and living room- NOT what we wanted and were told we could get. Then they claimed the flooring is off by 1/16 of an inch and they could not lay it without the transition. Again, not what we wanted so we stopped their work. Now we sit with a partially torn out floor and Empire won't come back unless we have air quality testing done in the house. Needless to say we have requested a full refund and will not be working with Empire any further. read more

Terrible service. The people who were going to install the carpet showed up almost 4 hours late, broke a lamp and didn't complete the job even though they quoted me to re-carpet the whole house. After being passed on with several support representatives they gave me a small credit to cover the lamp (this is after talking to the Sales Rep which pretty much ignored me). No resolution on the unfinished hallway/bedroom. I should have guessed this was not going to be a positive experience when I was asked to pay the full amount up front. Reported it to American Express as they refused to offer any relief. Would not recommend, I am surprised they are still in business but I guess they can take advantage of new customers like myself. read more

I struggle with rating this company - they get a 4 (so far) for fixing problems, but a 1 for quality of materials. We decided to redo our entire home, going from carpeting upstairs to laminate and replacing the existing carpeting throughout the downstairs. This was a big project for us and, based on the way our salesman lit up over it, a project that would also be considered a big project for Empire. The first two loads of laminate arrived defective - making our two day installation over a week long before non-defective material arrived and could be installed. Because it was so cold, all cutting of the laminate was done in the house - leaving a layer of dust over two rooms above all of the dust that naturally occurs during this process. Within 2 weeks, the laminate began splitting at the seams. Here is where Empire did well - they replaced it with minimal argument. But, because of the quality of the materials, what was, again, to be a two day project took well over a month and required us to deal with the major dust cleanup twice. The carpeting went in shortly after the first round of laminate and looked great. Now, however, just about 3 months later, it appeared to be pulling apart at the seams. Our installer came out and said it was actually "delaminating" which means the carpet is separating from the backing. We haven't received final word on this yet, but it appears that they will be replacing this as well. So ... good service, but bad quality! I went into this project expecting a week long mess but to then be able to enjoy beautiful new flooring. I didn't expect such poor quality that within 3 months both laminate and carpet would need to be replaced. At this point, I have really no reason to trust that the replacements of each will last nearly as long as I would expect. Empire has the potential to be a great company - but needs to improve their product quality before that can ever happen. In the meantime, my recommendation has to be to think twice before using them. read more

This review is all about a whole house delivery/installation in the Minneapolis area. Sales process was normal. The delivery/installation was an appalling experience: Asked to use my bathroom and did not flush the toilet AND missed the toilet multiple times = Gross, but during COVID? Even worse. Decided to complete a 2 day job in one day - did not ask me, did not tell me, I found out when I asked at 6 pm (they were supposed to leave at 5 pm). They left at 8:45 PM. They were supposed to put the rooms back - I had to do multiple rooms myself, and pulled them out of their truck to complete the last 2 rooms. The stairwell was the last item they finished, and some steps were stapled and some were not meaning they were loose. There was no rhyme or reason to it, when I asked they argued with me then finally admitted it was wrong and got the gun back out to staple it. There is more, but this is enough to show you should avoid this company. read more

Great prices...but a little pushy to get the deal done...but I guess it's their job to sell.

Buy one room, get the rest of the house free.....yeah right. Up sold the product - never saw what qualified for the "sale." A scheduled three day install is now going on week number FOUR!!!! The carpet was great, but beware of the tile! Questionable quality of the product. Seemingly incompetent installer. Would not recommend and will not use again. read more

Oh boy, where to start! We made a rather large purchase with Empire for carpeting, including five bedrooms, hallway, full flight of stairs, and a family room. The salesman was very pleasant and easy to work with, assuring us that the installation would take one day. We were skeptical, as it was a sizable job, but decided he was the professional, so we set up the date for installation and made the purchase. My husband took the day off of work to be home for the carpet layers. They showed up about 10 a.m., two men, one who didn't seem to speak any English, and the other who spoke very little. They were very hard workers, in fact, still at it at 11 p.m. that night!! As it was a work day for my husband and I the next day, we were tired and wanted to go to sleep, so when asked to sign the form for completion, we did, and they packed up and left after explaining to us they didn't have enough carpet to finish ONE stair, but would be back to finish at a later date. The next day after returning home from work we decided we better inspect more closely to be sure they did a good job. Much to our disappointment, we found many areas of very poor quality installation. Tack strips sticking up through the carpet, carpet not going all the way to the wall, two spots where it feels like there is no padding under the carpet, carpet pieced together and just placed under the radiator loose, scuff marks all over our baseboard. They also bent one of our screens from a second floor bedroom window, where they threw the scraps of carpet out, then placed it in the closet behind some clothes, as if they tried to hide it! Their van left big tire marks in our lawn also. After finally returning to carpet the one remaining stair, we noticed the next day when the morning light shined on the stairway, the carpet was in fact a different shade of tan!! And to top it all off, they had the nerve to call us ten months after they installed it to ask us if we wanted any carpet or flooring work done! VERY unsatisfied with the carpet and the installation!! We will NEVER use this company again nor will we recommend them to anyone we know! J.W. read more

I decided to go with Empire because a friend of mine works for the company. Big mistake. Although their products are great, at least the flooring type I chose, their customer service is a nightmare and their installers do shoddy work, are messy and rather rude. They wouldn't give me a specific time to be home/awake for the install but showed up at 8am every time. They would knock (couldn't find illuminated doorbell?) and proceed to leave after less than a minute. I actually had to chase them down once as I was getting dressed and calling out that I was coming. As I said, the installers are brusque and rude then left a mess in my garage where they had been sawing. After the floors were installed I was actually fairly impressed, for about a week. Then I noticed at least 4 places where the edging was coming up or there were bubbles and one corner which was cut to sharp angles and left for unwary toes to catch. I called to set up repairs which wasn't terribly difficult, went through all the problems with the scheduler and was assured they will be taken care of. When the installer came back he had about half the information I gave the installer and none of the equipment he would need to do the job. He took his own notes and said to reschedule. I did. They didn't come on the day scheduled, they called earlier in the week saying there was some sort of confusion as to which day they were supposed to come. They left one voicemail on the wrong number and didn't call again. How? I don't know. Apparently there is no communication between schedulers and installers. Finally they did fix the floors, for now. I'm just wondering how long it will take for something else to fall apart or go wrong and force me to go through this whole mess again. Bottom line: If you want good quality flooring and professional customer service everywhere from the sales visit to the installation, go with anyone but Empire. read more