From the beginning, Glass Doctor treated me like I was an important customer. I began the day…read moreresearching, calling and leaving online requests for Windshield replacement quotes for my 2013 Infiniti G37X 2-door Coupe. They were the first to respond back to my several inquiries. After speaking with their representative, who courteously answered all of my questions, I believed they were worth the price quoted for my G's replacement window. Since I mentioned a special they had for Angie's List members as well as taking off $$ for dropping my G off, it reduced my final amount considerably. I dropped my G off the next morning when they opened and had a return phone call for pickup within a couple hours. When I picked up my car, she looked great and they left it in the clean condition I gave it to them. Kevin, the technician who repaired my car, was courteous, professional and patient with my concerns. (Hopefully, I will not have to use the outstanding warranty on labor and workmanship!) Glass Doctor was amazing and worth the $$!

They put in my windshield in my Cadillac and damaged the dashboard. My brother noticed as I was…read moredriving home. I text message the girl that works there the next business day about the incident, named Samantha. She didn't respond until I left quite a few messages and called and left a voicemail. She asked me to send pictures and said she couldn't tell from a screenshot and I told her I'd send another picture. I did send more pictures and the first picture wasn't a screenshot by the way, but she received the pictures again said it was hard to see in the pictures. I told her I could come by and let them take a look at my Cadillac and she sent me the address via text message. I didn't warn them the day I was coming, but just showed up and she brought her guy out once he had a moment. She looked at the damaged and said the damage isn't consistent with any tools they have I was not finished speaking when this unprofessional employee walked off mid sentence of mine. Their work is obviously shotty and their attitudes are just as bad. I wouldn't hire them for a junker much less a Cadillac. Go to Allegiant Auto Glass Repair and you'll pay half the price and get much better attitudes, without the damage to your vehicle. Allegiant also guarantees their work. I had my back windshield replaced with them and haven't been more happy. I can tell you that Allegiant go above and beyond to satisfy you. Glass Doctor also made me come to them due to the weather. I can tell you that Allegiant would've made it more convenient rather than driving in the pouring rain. They didn't even discount their ridiculous service. It was pouring so horribly, it should've been rescheduled for another day. This was all together terrible customer service to the highest degree. They will be seeing me in small claims court. I'd rather not even leave a star. The service was that horrendous!!!!!

I needed a piece of antiqued mirror for a cabinet I purchased that had that piece missing. It came…read moreout perfect. Curt was great to work with. Very responsive and helpful. He even hand delivered the piece to my house when it was completed. I highly recommend this company

Clint was amazing to work with! Our custom shower Glass was ordered and ready to pick up in a very…read moreshort amount of time. The lady at the front counter ( sorry I didn't get her name) was super friendly and helpful. The guys helping load made sure glass was secure before taking off. This place seems to take great pride in their work! Great company to work with!

This review will touch on several aspects of my experience there:…read moreWhen I entered the store, there was one woman at her desk behind the counter. She got up and I explained to her what I needed: All I needed was a small pane of glass, 4 x 13 inches. I had brought a sample glass, which I asked them to replicate, but!!! to just make the new one 1/8 " slimmer than the original, along the 13 inch side. After I had told her all of that, she said that she was not the one who needed to know, but that she needed to call a technician from the back. However, before she could do that, I needed to pay: $ 9.72 for the little pane of glass...OK, no problem... I need it! I tended her my credit card. She refused it, saying they only take cash under 20 $. Well, my car was parked a little stretch away, since they don't have a parking lot. I said to her that while I was getting the cash from my car, she could maybe have them cut the glass, to save time?? NO, not possible. First pay, then service... was her answer. I walked out to get my purse, returned and paid in cash. Then she called a technician from the back. The elderly employee took notes on a pad, of what I wanted, then proceeded to the back of the place, where they manufacture the orders. The female employee pointed me to the exit door and told me to go to the side of the building where there is another door, and this is where they would hand me the new glass pane. So I am standing outside, in the sweltering heat (100 F that day!)... with the brick wall and the sidewalk reflecting the heat at me, no shade tree... and sweating, waiting... after about 15 minutes, I got my glass pane. I checked it and it was exactly the size of the original, not 1/8" narrower! Return inside, explain what's wrong... repeat of the first part... waiting... another technician comes back and hands me the new pane: it is 1/8" shorter now, not 1/8" narrower! Reclamation on my part. They go back and do it again....now the new version is 1/8" shorter AND 1/8" narrower.... somebody help me!!! Next round and finally, I get the correct size pane. At that point, I could not refrain from making a comment to the front employee about how this experience was anything but customer friendly to me. She took offense at that! No "sorry" no nothing! I will make sure to never even accidentally step into that store again. There is another glass cutting store about 2 blocks further down. I'll go there next time.

It seems I am not alone in this post. The customer service is HORRIBLE! I needed a double pane…read morewindow replaced. When I dropped my window off, I explained that I work and would be getting there right before 4pm to pick it up. The lady said "That's no problem! We are open till 4." I started calling at 340 to tell them I was on my way, no answer. Then when I got there at 3:54pm, EVERYONE was gone! So, I went back the next morning and explained what happened. The guy laughed and said "Guess they dipped out early on ya!" and laughed again. As a paying customer, that is not funny. I wasted my time leaving early from work to pick it up and had to go into work late the next day to actually get the window I had already paid for. From now on, I will be going anywhere but here! Hopefully someone looking for a repair will seek out reviews and chose to go somewhere else too! They do not deserve your business!

St Louis Glass Works does a lot of our commercial work. We are very pleased with their work and…read moreexcellent customer service. The field workers do professional work and are always on time. Great work as usual.

Love Love LOVE my new glass shower. Excellent professional service and quality. easy to clean and…read moremaintain, and a spa like experience with every shower

We are happy repeat customers with Masonry & Glass Systems. Our first experience was with having…read moreglass block installed in two of our basement windows. This time around we hired M&GS to install new windows with new sills, front doors and storm doors off our family room. All the work was done with quality and class and we couldn't be happier with the outcome. Our house was built in the late 60's and we have those dreaded double front doors. I call the one side a dummy door because it's unusable since the back of it is the wall to a bedroom closet. We'd been dreading having this replaced because we watched our neighbor have the same type door replaced and his contractor (not MS&G) had a really hard time of it. Not the case with MS&G. They have experience with these doors and had ours installed with ease. I hope this review helps you in your home remodel journey

Absolute waste of my companie's time. I requested a quote for replacement windows on a rental home…read morewe manage. That was on the 3rd of January. To this date, now the 20th, I have no quote and after calling three times to follow up, no call back or resolution from anyone in the company. I now have to start over with another vendor. If I cant even get the quote, I can only imagine how installation would go. Very disappointing. Surprised at their current high mark ratings

I had three windows in our house with cracks in them. Only needed the glass replaced. Someone…read moresuggested I call Floyd glass and window. I'm glad I did. They sent someone out to give me a bid within two days of me contacting them. The bid was very reasonable. The gentleman who came out let me know it would take about a month to order the glass and get it in stock. They just came and installed the new glass today. They were on time they honored the bid they gave me, they were polite, and did excellent work. I'm no expert on home windows but if I have any need for repairs in the future, they will be my first call.

I had a somewhat urgent need for a small project. It was a single pane in an OLD wooden window. Not…read moreonly did Floyd work me in the next morning they did not overcharge me for the short notice. The technician that completed the work was extremely nice and very professional. I can HIGHLY recommend Floyd Glass & Window!