the ground install of 40 panels , the post were installed by pouring cement into holes in the ground, leaving mushroom tops for the frost to grab, no sonic tubes, at least 50% have lifted, some as much as 12 inches or more. They refused to repair this install. read more

Please, avoid using this company. About 2 weeks prior to the start of the project, they tried raising my contracted price by 2k. I asked why, they claim the rebates are not the same as when I signed the contract. This should have been quoted correctly in the first place. DO NOT USE!! read more

We purchased our large solar array from Empire last year. I waited to write a review to see how the system was working and if it had any glitches. Empire was a little slow at the start of our project, but then we were very satisfied upon completion. They were quick to respond to a wireless connection issue with the app. That was a plus. They even supplied extra phone numbers in case we had an issue. Very happy with our solar system. I would recommend them for residential projects. read more

Ok all. So I've had the system for about 5 almost six months now and it has been a thrill to have. My hills went from $390-500 month to $129-180 a month. This is the difference I was hoping to see and am very happy with the results. read more

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I cannot say enough about how great it was working with Empire Solar Solutions! I found them through NYSERA's website after obtaining quotes from 2 other local companies (Orange County, NY). Empire Solar's quote was the least expensive and I just got a better vibe from their staff (the other companies had pushy salespeople). They went over everything and answered the ridiculous amount of questions I had. Once we ok'd the system and financing, they immediately proceeded to engineering/design and permitting with our Town. The installation went perfectly as well and took great care to clean up after work was done. I have to give a shout out to Shannon Murphy at the company. She continually checked in with me as the process moved along... So impressive, truly an asset to the company, and a lovely person to chat with. I recommend this company to anyone that mentions the word solar. LOL. Hands-down an incredible experience. We are so happy with our system which has been up and running for a few weeks. Despite cloudys days and a snow storm, our electric bill has dropped dramatically. read more

Empire Solar Solutions - Solar system installation - Solar Installation Near Me - Newburgh, New York

Do not use this company. They completely undersized my system and then will not respond to my request to fix there mistake. They disappear once they get your money even though they claim that they will work with you over the life of the system. I'm absolutely disgusted by the customer service, literally no one ever answers - absolute incompetence. I will be filing a complaint with the Public Service Commission and I recommend you do to if you are unlucky enough to have gone with them. read more

Watch out for all the promises they say you are are going to get.We installed solar with Empire Solar my tax liability was not met we signed an ageement foundout after my tax prepaired for 2025 now we are going to pay more starting November because the incentive payment of $12629.70 will not be met to make that lump payment before November,because of my income . the solar cost was $42099.00 now my electric bill plus Divedend bank payment and electric bill over fall and winter months going way over $300.00 to $450.00. Watch out for all the promises they say you are are going to get. My divedend payment is now 159.68 begining Nov.02 2026 going to be $228.48. read more

I got double the solar for my house they did a fast job getting it up and running. Problem is it's not bringing double the solar like I was told it would do. It doesn't even produce enough solar so that I wouldn't have a central Hudson bill which I have every month along with a solar payment. Solar is not worth it like they will try to get you to believe. Now I'm working on getting out of this all. I'd rather just pay one person than to pay for something that's not working the way I was told it would. read more

Our experience with Empire Solar in New York was extremely disappointing and ended up costing us over $40,000. When we signed our contract, we were told (including in writing) that the loan could be assumed by a buyer if we sold the home -- a major selling point for us. When we did sell, our buyer followed all the proper steps, but the lender had paused all assumptions, and we were forced to pay off the full loan balance to close. This risk was never disclosed to us. Empire Solar ignored multiple attempts to contact them -- including written letters. On top of that, our energy savings were much lower than promised, customer service was nearly nonexistent, and permits were never closed out, creating delays during our closing. We regret trusting this company and would advise others to be very cautious -- get everything in writing, double-check loan terms with the lender, and don't rely on promises alone. read more

Empire Solar solutions provided excellent customer service and follow up thru every step of our solar project. We received timely communications and prompt responses when we reached out for questions. We highly recommend their services when needing a solar provider! Shannon, Christian, Will and the team are awesome to work with! Give them the opportunity to present a proposal and you will be impressed from the start. read more

Empire Solar Solutions - Solar Installation Near Me - Newburgh, New York

DO NOT HIRE THIS COMPANY!!! Short story: 1.This company literally ruined my house that i saved all my life to buy. They use a contracted roof company that did not install my roof correctly, and now my house has constant leaks from the ceiling when it's raining! Causing thousands of dollars in damage. 2. THE PANELS DO NOT WORK !!! This company is a complete fraud, and I am horrified and disgusted. I just spent hundreds and thousands of dollars on these panels that aren't saving me a $1. Now I need to hire a lawyer and exert more energy on this unresponsive, unprofessional "COMPANY." I don't even have the energy to write the long version of this catastrophe. But I will warn you, DO NOT HIRE this company. They don't even pay their staff, we bought the panels from this young kid and he called us and told us they refuse to pay him for the sale. From that situation to their sales team not picking up the phone when they see my number, to the panel staff causing damage to the side of my home when installing panels.... the list goes ON and ON... I am absolutely disgusted and mortified. WHY ME !!!! read more

A disaster of a company. I heard great things about them in my research so I was excited. When we did our install with them, they left a complete mess. I had to clean up the crews wet clothes, bags of food, beverages. They left massive holes in my driveway when we trenched for the electricals and they didn't clean them up. I called them numerous times and took three weeks before someone called me back. They then came and repaired about half of the work. In addition, they ruined the front of my house by putting the electrical box on the house when I specifically asked them to put it on a different wall. The customer service guy Tal is great but everyone else there is a completely inept human being. read more

Empire Solar provided excellent customer service at the point of sale (Jake), and after installation (Shannon). I would have given them 5 stars for these representatives and people, but installation was needlessly stressful for me: the project manager didn't communicate clearly in order for me to understand the process, and he was never on the site (as I thought he would be) to oversee the work. The electricians employed by Empire Solar were very courteous to me in person, but spoke very coarsely and inappropriately to each other when I was not present (but could easily overhear them). Thankfully, the team they contracted to install the panels on my roof was kind, patient, and empathetic. The lead installer made sure I understood exactly what would happen (that they would drill into my roof- this is the one thing Jake told me they wouldn't do, so they need to get on the same page with that), and showed me photos of what he would do. Additionally, they indulged my tidy nature and donned shoe covers every time they entered my house. The experience post installation has been really great though, and that is all thanks to Shannon. Because of the superb customer service she has provided, I would definitely do it again, if I had the choice. read more

Empire Solar Solutions - Solar Installation Near Me - Newburgh, New York

Empire Solar Solutions just completed the installation of a pretty complex 65 panel system on my flat roof. The system is performing as described and saving me hundreds in the very first month. Firstly they made the process very easy starting with the very reasonable and most competitive terms from the very first proposal (Will was responsible for the sale); this saved me time and headach on going back and forth as their first proposal was the most competitive. Then it took them only one day to install and test the system! Throughout the process and after the installation (you usually dont get that) their team was available to address any questions on the day i called! (Paul was calling me back as if im his only customer while i know they are busy turning other systems daily!). A real unicorn in todays market..highly recommend read more

I am not sure what changed with this company over the past year, but the level of customer service has completely fallen apart. When they were trying to win my business and install the panels, I was getting calls every other day. Now, when I need support and when I need someone to actually stand behind the product, it is total silence. I have been trying to get my solar system reassessed, and the experience has been a nightmare. I was promised 110% of my energy usage would be covered. Instead, I am short by over 3,000 kWh. That is not a small discrepancy, it is a failure to deliver what was sold. To make matters worse, I am still receiving massive bills from Con Edison. My July bill was $580, on top of my $200 monthly solar loan. That is nearly $800 out of pocket and no one at the company seems to care. No returned calls. No follow ups. No accountability. One would expect some attempt to make things right. Instead, I get the runaround, if I even get a response at all. This company was quick to sell and install, but the moment there is a problem, they disappear. I regret going with this provider. They have lost my trust completely. read more

I felt well taken care of by the team at Empire Solar throughout this whole process. They were very responsive and willing to take all my questions around the clock. They also got everything done quickly with the town and electric company to set it all up. It took about two months from first consultation to actually getting the panels turned on after all the inspections. Now the panels are on and working- of course it's winter so not hitting amazing numbers, but Empire Solar gave me a $500 winter signing bonus to help alleviate starting this process in the winter. Overall I think we got good quality and a responsive team. read more

In November 2023, we hired Empire Solar to redo our roof and install solar panels. Unfortunately, our experience has been far from satisfactory, and I feel compelled to share our story to help others make informed decisions. The sales representative, Taylor, and his trainee visited us in October 2023. They presented us with a proposal that included both solar panel installation and roof replacement for a total cost of approximately $50,000. This amount was supposed to include a federal tax credit that covered an additional loan of $22,082. We were told that the roof cost of $12,000 was part of the $50,000 financing package, making the solar panels cost about $38,000. However, after reviewing the paperwork, we discovered that the total amount financed was actually $71,940, split into two loans: one for $49,858 at an interest rate of 3.99% and another for $22,082 at a finance rate of 13.24%, due in 18 months. These terms were never clearly communicated to us, and we felt deceived into signing agreements that we believed would total $50,000. Additionally, Taylor assured us that we would receive $22,000 from the IRS, which we later found out from our accountant was not feasible given our tax situation. Furthermore, Empire Solar did not replace all the seals for the rooftop vent pipes, causing leaks into our home. They also did not leave a 3-4 foot area as discussed between the panels and the edge of the roof, which makes it difficult to properly maintain the gutters. Our yard was littered with nails after the roof replacement, posing a hazard to our pets. To add to our frustration, we recently discovered that the smaller loan, which was supposed to be covered by a tax rebate for $22,082, was somehow added as a lien on our home. This means we cannot obtain another line of credit for our home if needed. Additionally, we were assured that the solar panel system would generate enough power to give us a credit on our electric bill. However, we are still having to pay for some electricity, and we have not seen the promised savings. We have made numerous attempts to contact Taylor to address these discrepancies, but he directed us to the main office, removed all communication records from his phone and email, and we have only received one call back despite leaving multiple messages and sending several emails. Given the urgency of this matter and the significant financial burden it places on us, we requested the following actions from Empire Solar: An itemized invoice detailing the costs associated with the solar panel installation and roof replacement. A revision or cancellation of the second loan for $22,082, as it was based on misleading information. A clear explanation of all financing terms and any potential penalties for canceling the second loan. To date, our concerns have not been adequately addressed. We trusted Empire Solar to provide transparent and fair services, but our experience has been one of frustration and disappointment. I hope that sharing our story will encourage Empire Solar to improve their communication and customer service practices to prevent similar experiences for other customers. read more

I signed a contract on 5/30/2025, today is 9/16/25, and I still don't have an installation date. Before I signed a contract, Mike called me almost every day, and when I signed a contract and paid the deposit, they disappeared. I called this company a hundred times and left many voicemails, but I never got a call back to me. I wrote emails, and still nothing back. They don't care. Need installation or money back! It's only 3 months left before the government's intensive will expire. read more

They need to get themselves together. I scheduled a meeting with an agent. The agent messaged me to ask if we could do the meeting earlier in the day so that they didn't have a large gap between appointments. I obliged. The agent then ran late. I didn't hear from the agent until 15 minutes after our meeting and this was to request that we do the meeting 15 minutes from the message and wanted it to be a Zoom meeting because they didn't feel comfortable driving all the way to me. What the absolute eff?! I was very interested about Solar energy and once again obliged. When I told the agent I was disappointed in the Initial set up of our meeting. I clearly stated that it was a bad first impression to ask for an earlier meeting because they didn't want to stay late, only to be late to it and when they finally had the courtesy to reach out it was to tell me that they needed to move us back and that he didn't feel like driving out to me. It's bad guest service. It was a waste of my time. The agent, mister solar powertrip, basically said - I don't feel like talking to you and I don't like your attitude. He then told me to reschedule with someone else. Needless to say, I had choice words and a very blatant send off to Mister Solar Powertrip. I did not reschedule. I will not use them. If their product and promise are anything like their customer service. I would not trust them. read more

They advertise that installation will take one day, max two or three. Two months later the job is still not complete. Yes, it's winter and there have been other delays but this has gone on for too long. The workers all seem quite competent and nice but the direction from the top is abysmal. We've been polite the entire time but now they've taken to texting me and not returning phone calls, We've tried to contact management but no answer. The scheduling Is horrible and the pallets and trash would still be in our driveway if I hadn't complained. I think the workers thought they would be returning the next day not the next week or month read more

We've wanted solar for a while and after a few of our friends used empire and had no issues, we decided to go with them! Their rep was super patient with our questions, and also answered followup one we had with texts. Once we signed up we had a setup date for within a month. Installation was quick and they didnt make a mess of our property. Afterwards we had a good month or 2 of heavy rains and winds and we experienced no leaks or damage. Only thing that took a while was waiting for central hudson to come and inspect the installation and approve it. Now its all done and we are enjoying keeping track of everything with the app. read more

If I could rate with negative stars I would! Here are the highlights of my nightmare experience with them: 1. they damaged my roof in many places and only fixed one. Been two years chasing them to fix the rest to no avail. 2. The dont live up to removing trees that were part of the contract. I had to chase them for months to get it completed. 3.They take shortcuts and even when called on them they get mothy and cobb knobb your roof back together with putty after wrecking perfectly good drip rails and shingles instead of just rebending a conduit thye screwed up by making it too short and bending it correct. 4. Made several referals and never got any credit for them as promissed. 5.Thier team is like a swarm of human wrecking balls. No tact or grace in how they work and they work like pigs not caring about collateral damage to those below or the roof structure. My advice is pull a forest gump move when you see these guys comming -RUN FOREST RUN!! Bottom line - product good IF YOU OVERSIZE IT and dont go with the cheap fast sell the try to shove on you Installers and support form executives - WORTHLESS Qualiity of installers and care for your property - ZERO read more

I was fortunate to have Taylor of Empire Solar land at my doorstep. We had received several estimates for Solar panels but so glad that I chose Empire Solar solutions. We are nearing our third year with our panels and no regrets at all. Taylor signed us up, Shannon did all the paperwork following up with me every step of the way. We spoke the day we went operational and we did a happy dance at how smooth the process was. Our payment for our panels is $190 a month (we purchased them and our net zero meter is $25 a month (the only thing I pay Central Hudson for electricity). They are so great I recently had a friend who not only got solar panels but got a new roof as well. They are amazing and I will keep shouting it from the rooftops. Go Solar America best resource is our Sun. I was only able to give them 5 stars but it should be 10!!!!! read more

We have been very impressed with our project from start to finish. In addition to the solar panel project we needed a new roof. The roofing team was great. They took off our old roof and installed the new one. They worked hard and diligently and cleaned up after themselves including our neighbor's yard where the wind blew some garbage. The solar panels were installed the next day by a great team who also cleaned up everything before they left. It did take a few weeks for all the backend stuff including inspections to be completed and then we were creating our own solar energy. We did have some questions and they have all been answered to our satisfaction. The app works fine and although we are only a week into being up and running we would highly recommend Empire Solar for your home. read more

Have been waiting over 2 months for a panel replacement and now no response Do no recommend read more

Do NOT hire Empire Solar. First of all the panel array is less than desirable. Two (2) of my panels are directly affected by the shadow cast by my chimney. Not the end of the world, but the company monitoring my electricity production told me it isn't ideal. Now you might say "well maybe that's the only place they could have put the panels." And not being an installation expert, maybe you're right. Or maybe they could have placed the panels in the wide open spot (see attached panel array photo) that sits in direct sun all day. Honestly though, this is the least of my concerns. Higher up on the list is the fact that the job was completed July 2022. Fast forward to February 1, 2023. The building inspector shows up, as scheduled, to inspect a shed I just built. He says "when are we finally going to sign off on your solar panel installation?" I stare at him blankly thinking all this has been done. I immediately call EMPIRE and they have no idea what happened. I'm told the process could take 30 days or so. Of course Mid July to early February is a LOT longer than 30 days, but OK. Now for the coup de grace. DO NOT fall for their sales pitch. Salesman comes to your house. Tells you all about these awesome "rebates" currently being offered. The "rebate" discussion is very clear as I did NOT want to be on the hook for the rather expensive quote I was given. He went as far as to subtract the total of the "rebate" from the final project cost making the deal seem much more appealing and even took it a step further stating "the money is yours to do what you want. You could apply it towards the solar panels or just do whatever you want." I again was VERY clear and stated as long as this (over $14,000 by the way) "rebate" is guaranteed I'll do it. Now here is the tricky part so beware (do NOT say you weren't warned). The contract states "tax credit" but the very next line mentions "tax credits/rebates" so you say to yourself "ahh ok there's the word rebate I was looking for." It is NOT a rebate. You do NOT get this money back when you file your taxes in a nice fat check to do as you wish with. Had I simply googled "tax credit" then immediately questioned this, or, like I have done to numerous other solar panel salesman over the years, simply politely declined and closed the door, I wouldn't be here today telling you my story. And don't think calling the office for clarification will help. I called and spoke with Kelly at the main office on February 8, 2023 after the very disappointing appointment with my accountant. Kelly told me, and I quote "it is a rebate and I suggest you look for a new accountant." Of course when I asked her to please put that in writing she declined saying "I just answer the phones here." But so we are all clear. You will NOT be getting a nice big fat rebate check when you file your taxes. You won't. Trust me. I called the Public Service Commission who immediately told me to contact the Attorney General's office which I did and am submitting a complaint. The AG's office stated it is definitely a fraudulent practice" but of course the wording of the contract may or may not leave me on the hook for some rather expensive solar panels. read more

Empire Solar Solutions - Solar Installation Near Me - Newburgh, New York

We had solar panels installed last year. My problem is with their customer service- it does not exist. We are about to close on the sale of our house only to be told that the Permits Empire Solar pulled are still open. We have called and left messages and no one will respond. if I could give zero stars I would. read more

From beginning to end my experience has been nothing but amazing! The staff is not only well versed in their product but they also took the time to explain every detail to us along the way. I would highly recommend to absolutely anyone interested In a friendly service and saving money! Shannon and her team are beyond professionals! read more

the best and most professional people. not one glitch from our first meeting with the reps to the installation and operation. Would not deal with any other solar company, kind, and friendly and most knowledgeable people you'll ever find. read more

This place does not answer calls back when there is a problem. The past year and a half since we got the panels up I have a few leaks in different areas of my house. They finally got someone on the phone and they came to my house last week. They told me my ceiling is leaking because of their product failing but I have to pay for a new roof. my husband called and spoke to them. They said they would talk to the boss and call back a week later we are waiting for a response. We called every day leaving messages and no call back. We did so much work in our house put wood ceiling and now it's all damaged because of this. we are told we have to pay for the roof to get fixed. I had a bad feeling about this company from the start. read more

Like many others, I ended up with leaks. The 2000 kickback check I was supposed to get upon completion never came and no one responds. The installers left garbage (water bottles and papers) and empty caulk tubes all in my driveway and on my lawn. That was nice of them after I bought them lunch during the install. I had a 200amp panel upgrade in my contract, it didn't happen and I had to hound them to get them to honor it. Once it was installed it was another 6 weeks before it was actually activated. If you're getting solar look into NYSERDA loans. This company tried to get me a solar loan with a 31% dealer fee tacked on and a high interest rate but called it the lowest monthly payment... NYSERDA is 3.5% no dealer fee. Solar is good, this company didn't impress me and I'd advise people to research and have multiple solar reps come, let them know you're talking to multiple companies and make them EARN your business. read more

Shannon was such a amazing help. This company is spot on! With such a large purchase these people know what there doing and they make you confident in their ability. read more

This company is great! In a crowded market, they really set themselves above the rest. From the start they were professional, transparent with their pricing, and Shannon was an expert! read more

Just record all conversations with them. Product seems to work OK although it's been running only for a couple of months. Problem I have is with their honesty. They make promises and later on they say "I don't recall having those discussions" and basically tell me that I'm lying. We signed a contract in May 2021 and the sales guy was really good, the same sales guy screwed us later on. We were supposed to get system installed in July, it didn't happen and they blamed city's slow approval process (partially true). Late September the sales buy calls saying they finally got the permit and can start the following week (later I called the city's Permit Office and was told that the permit was given a month earlier in August). All supplies (for a new roof, solar panels came later) came a day before they started the work. We noticed that the drip edges were white and they should be brown as the rest of the roof. I texted the sales guy and he replied that "drip edges are standard white". I told him no and that even his roofing guys are telling me it's a wrong color. "You are right, it's a wrong color" said the sales guy. Then it went really odd. I was on the phone with the sales guy and pressuring him when we would get the right colored drip edges. He said that their supplier doesn't have them and don't manufacture brown drip edges anymore. I asked if they can get them somewhere else and he said no, not available anywhere. That didn't sound right and I ended the call to google it and after 5 seconds I found brown drip edges are available everywhere. I called the sales guy again he said they can reuse aluminum drip edges that are there already with the old roof. Those will last forever. Then he said they will reimburse $1000 for materials not used. I said OK, sounds fair. Called my wife who was home and she told the roofers they can continue their work. Then 2 months later their communications director calls me to see if I need any help with the user interface or the app they have. That was all good. Then I asked her about contract finances and the $1000 reimbursement for materials not used. She said there's nothing on the file about any of that and she needs to talk to the sales guy and their manager. She calls me a few days later and tells me "the sales guy does remember having some discussion on that topic, but nothing about reimbursement". She also said there's a $250 reimbursement for materials not used. Then after some email exchange comms director tells me that her manager (guy called Nat) will call me and take care of this. This was Dec 1 2021. I sent a couple of emails asking when they would call me. No call as of today (end of Jan 2022). What they told me was that I'm the liar. I'm a sales guy (among other things as a small business owner) and if I make empty promises they will come and bite me. I should have read BBB reviews before we signed as they are mostly about Empire Solar's dishonesty. This is not the end of the world, but something that really pisses me off. Especially the part where they say I'm the one who's lying (not directly, but implicate). read more

Will w was great! The installation happened sooner than they had said! And they did a great job. I research the heck out of everything I buy. So when we decided to go with solar, of course I spoke to a Couple different companies I am glad I pick these guys! Will cam in answered my questions and took the appointment seriously dispose the fact he knew he would not be able to close me that dAy as my girlfriend was not there. He took our call later that day and answered some questions. When I stall time came the crew was fast, and clean. Super polite. If you have any questions feel free to ask me I'm happy to talk about it! And if you go with theses guys, I hope you do! Tell them Karl sent you! read more

This company has no idea what they are doing. They sold me a job that they are unable to complete (they literally do not have the staff to complete the install, and I am now waiting for someone from their supplier to have time to come to my house and show them how to do it), they tried to start installation before they secured any permits, they had to store solar panels in my garage for MONTHS, and during all of this they wanted me to sign off on loan documents so that they could get paid for no work. I signed the contract with them in March, and I still do not have functioning solar panels despite them promising me they would get it done quickly. The salesman Will tells you whatever he thinks will work to get his commission, Nate who does the scheduling is at best incompetent, and the owner Adam is the worst of the bunch. Everyone who works for this company has lied to me, even when I know they are lying. Please do not hire this company, I can promise you all they sell are lies and deception. The last I heard from this company was that they were going to come to my house Thursday to finish the job. That was 2 weeks ago and they didn't even call me to tell me they weren't going to show up, nor have they let me know when the next time they plan to lie to me is. Save your time hire someone else read more

This has literally been the worst experience of my life.Empire installed solar on my roof Oct 2018. The project took over 4 months to install. The installation was never done properly and took almost an additional 4 months to get NV energy to install maters because the system couldn't pass inspection. During this entire time I am paying loan pal for the system and NV energy for power. Finally I am assured the system is functionable. This was a lie, so now again I am paying NV energy and loan pal because the system is not producing. Every three months Empire is back out to my house to repair and upgrade an inop system. They increased inverters, added panels several times because they had no idea what the problem was. Now here it is April 2020, last upgrade done in Feb. 2020. Yes the system works now almost two years later and they won't reimburse me for the period the system was inoperable because they claim they had to invest "x" amount into the system to make in functionable. Total disregard to the fact I had electric bills matching my pervious bills before adding solar. I do not in anyway recommend using this company for any further projects. Miguel, Steve, Quincy if you hear either one of these names run, lock your door do not answer the phone. Biggest group of crooks I've ever met. read more