Awesome experience and workmanship. Quality regrout cleaning at an affordable price…read more I would recommend his services anytime.

I called for an estimate and Jack gave me one for the next day,2 bathrooms and a kitchen…read morecounter....He gave me options to SAVE money for the different types of grout and a few other options you don't see that anymore. Mike came in 4 days and did all the work and a great job at that, if your going to grout call these guys first.

Great communication from start to finish. Got quote for the job very quickly. John took the time to…read moreexplain what they were going to do and how the process worked so there were no surprises. Good communication up to and including day of work. Then Allen did an amazing job with the actual project--cleaning and regrouting our bathroom floor and shower tile. Allen has tremendous attention to detail--took the time to talk with me about color matching the grout and gave me other tips to keep everything looking great after he was done. Bathroom looks brand new! If I ever need this service again I would definitively turn to this company.

I had the Groutsmith renovate my bathroom. From the start extremely responsive. They did an…read moreincredible job - Their attention to detail was impressive and were helpful giving suggestions and recommendations for the materials that look great and will last a long time. Allen Casey and John showed up on time each day and stayed late to make sure the job was done right. Highly recommend! Before and after pics below

Prompt, reliable, efficient, effective, friendly service!read more

Really great customer service. We initially had a little problem with the way the carpet was…read morecleaned, but the owner was great about it and came back, addresses all our concerns and fixed the issues completely. Extremely impressed with the customer service and the dedication towards customer satisfaction. We will definitely be recommending them and using them in the future.

Do not waster your money using this service. Do not clean the way they say they should. grout…read morelooks the same before and after.

Very disappointed with the service I received. Along with regrouting and recaulking my bathroom…read moretiles, they were all supposed to be steam cleaned. This did not happen. After many calls, I was told my salesman was on vacation. I called again and spoke to the salesman who told me he would talk to the boss. Never heard back from him and he never responded to my texts. Very unprofessional.

I had a piece of granite near my sink that was broken all the way through. Evan came and repaired…read moreit and it looks like it never happened. Amazing work by him. He also polished and sealed the rest of my kitchen countertops. I highly recommend this company. And their price was less or comparable to other companies I called. Jeff in Bucks County

***editing my review because the owner of the company seems intent on NOT taking responsibility for…read moretheir failure. We followed every instruction on the "leave behind" sheet. We did not put hot objects directly on the counter or leave liquid for extended periods of time (more than 2 minutes). We followed the cleaning instructions carefully (only cleaning with soap and water). Still, the sealant failed within 3 weeks and when we alerted them of this, they wanted to charge us money to have the counters redone. It doesn't make sense to use a kitchen sealer than cannot handle a few minutes of water without staining, and then to do it a second time makes less sense. Additionally, if a company does not deliver results, it should not be up to the customer to give them more money when they can't even trust that it will not fail the second time around. In fact, I think the sealant they used made our counters WORSE as we lived at our house for a year and a half, and the stains did not appear as quickly as they did with this new sealer. Also, it's very telling of a company that tries to make excuses instead of working with the costumer to fix their mistake. Extremely disappointed with the work and the response. This is not a trustworthy company as they actually made our countertops worse and are now refusing to fix the issues. We hired this company to refinish and reseal our concrete kitchen countertops. Within three weeks, white rings began appearing underneath ordinary drinking glasses after they had been sitting on the countertop for only a few minutes. When we contacted the company, we were told that this was essentially our fault. The rings were "etching" because we hadn't properly followed instructions. They then told us that the countertops would need to be rehoned and resealed at our expense. We followed the care instructions we were given, including cleaning with soap and water. At no point were we clearly told that normal use of a kitchen counter (I.e. such as placing a glass of water on the countertop) could cause visible damage, or that coasters would essentially be required every time we placed down a drinking glass. Had we been given that information beforehand, we would not have proceeded with the refinishing. What is especially unacceptable is that the company told us the proposed restoration would involve the same process and same type of sealer, while simultaneously telling us we would need to use coasters and prevent liquids from sitting on the surface to avoid the same issue happening again. We understand that concrete is porous and that no sealer is perfect, but a newly refinished kitchen countertop developing visible rings from ordinary use within three weeks is not what we reasonably expected when paying for professional refinishing. We are extremely disappointed with both the work and the company's response. Rather than standing behind the service, the company ultimately maintained that the work was completed properly and that correcting the issue would be our financial responsibility. I cannot recommend this company. If you are considering hiring them, ask very specific questions about how the finished surface can be used and get every limitation and expectation in writing before you pay for the work.

Extremely poor workmanship and unprofessional service…read more I hired Sir Grout to fix 5-6 moving tiles and re-grout the floor. Before taking the contract, they sent their team to inspect the floor, assess the condition, and determine what work needed to be done. Based on that inspection, they recommended the work and provided a quote. I therefore expected the job to be done professionally and properly. Unfortunately, the experience was completely different. Their sales team is rude and dont lift calls after you give them contract. The work appeared rushed and taken shorcuts, and they did not seem willing to listen to feedback or address concerns during the process. Very next day, the new grout started cracking and coming out, and the tiles they supposedly repaired are already moving more then what they were. The floor now looks worse than it did before they started. The worst part was their response after I reported the problems. Management was not willing to come back and physically inspect the work or see the issues firsthand. Instead, they blamed the pre-existing condition of the subfloor and there all imagaination. If the subfloor was truly a concern, that should have been properly identified and communicated before accepting the job--especially since their team had specifically inspected the floor before providing the quote. Rather than taking the time to understand the problem and stand behind their work, they essentially dismissed my concerns without properly investigating the failure. My biggest concerns were the rushed workmanship, lack of responsiveness to customer feedback, and, most importantly, their refusal to come back and inspect the failed work. Based on my experience, I would not recommend Sir Grout. Always the high price does not translate into quality workmanship or professional customer service.

Ray came to regrout, clean and re-color several areas in my home. He explained everything he was…read moregoing to do before he did it and told me what was worth doing and what wasn't going to make a real difference. He took his time and did a great job. I am very happy with how much better and cleaner it all looks. Ray is also super friendly and personable and was so nice to our dog!

I had used King's Tile in 2024 and now have need for more tile work to be done. I gave his company…read more5 stars for the work done in 2024 and will give him only 1 star, if that, for the way I have been treated now. When I gave him the perameters of the work, he completely understood and suggested ways I could save money on the project. When he didn't call to make an appointment with my tenant, I contacted him, left messages by phone and email, and he acted as though we had never talked, changed the parameters of the work to something entirely different that I didn't want done, finally gave me an outrageous figure which didn't include what I had asked to be done. It was evident that he had a change of mind on doing the work, and I told him that I would have appreciated hearing his concerns and the truth. I will not contact him again in the future for any more work. He isn't the trustworthy business person I thought he was.

One of the best. Arrives on time and preps the house. Steve works professionally and is a…read moredefinite master at his trade. I couldn't be happier with the completed project. I highly recommend Steve from King Time (732)679-9500

Shower tiles were supposed to be cleaned before regrouting. They were not cleaned. Shower was…read moreleft with film all over it. Response from the Grout Medic was unacceptable. They finally never returned my calls/texts. DO NOT USE.

I wish I read these other reviews before hiring the Grout Medic. It all starts out great. The owner…read more(I think) comes to your house. Super nice very professional. Shows up on time. The quote was reasonable. The workers came also nice and did what I thought was a good job. At some point I realized everywhere they caulked had cracked/separated. By the time I got around to calling them it was about 4 months after the work was done. I was told they only warrantee their work for 90 days!! They'd charge my $295 to redo the caulk! The owner thinks their policy is fair of course. Find a company that stands behind their work AND the product they choose to use. The caulk and grout that I used previously lasted 7 years but somehow this job lasted a few months and it's not their fault.