Helpful, friendly people to work with. Came near closing time but still got full service with 2 young gents. Thank you

Great customer service, parents and I went to check of the Yamaha FJR they had for sale. The bike wasn't ready for the show room, but they brought it out and gave us the run down. We shopped around a lil more that afternoon and decided to buy the bike. Everything was silky smooth and they finished servicing and detailing it quicker than quoted. They treated us very well and I'm excited to pick up my new ride tomorrow. read more

Empire Cycle - Motorcycle Dealers Near Me - Spokane Valley, Washington

I stopped in here for the first time today; looking for an ATV with a snow plow. One of the staff, Tony greeted me asked if he could help me. I had a zillion questions! Tony was very patient, answered my questions fully, offered good suggestions and insight. Outstanding customer service! I purchased my first ever ATV and am very excited. They will be delivering my new ATV to my home out past Chattaroy, so cool! read more

Empire Cycle - Motorcycle Dealers Near Me - Spokane Valley, Washington

I bought a 2023 Husqvarna FE350S from Empire a few months ago. It is my first bike in a few years after getting away from street bikes so I wanted a nice versatile street/dirt bike. Anyhow, I elected to add a few extra bits on it since it was the middle of December when I bought it and wouldn't be able to ride it for a while anyways. Amy, Joe, and Tony in service were very accommodative and Kevin in sales was a very pleasant individual and I feel got me the perfect bike for my needs. The owner, Kristin personally delivered the bike to me along with another large order for some gear I ordered which I feel she went over and above on. The gear (Husqvarna pants, jackets, etc.) completely exceeded my expectations in quality, and I rarely say something like that nowadays. They have since added some more upgrades to the bike and fixed a minor issue for me that occurred. Some of the 1-star reviews I see were from a few years ago and I believe this is a whole new owner(s), service team and salespeople. Give them a shot if looking for new or used bike and gear is top notch for the brands they rep. 5-Stars! The way service used to be! Thanks gang! read more

I traded in my well-used Honda ST1100 and bought a used Yamaha FJR1300. Kevin, the sales manager, showed me all the used motorcycles. We talked about the bikes and swapped motorcycle stories. He was knowledgeable and helpful. There was no pressure. I was well treated. I decided to get the motorcycle a few days later. I called and he held the motorcycle for me. When I went to pick it up they did a final check - air pressure, lights, etc. They added a couple of gallons of gas and I was good to go. Empire services all types of motorcycles even though they are not a dealer. This is in contrast to the local Honda dealer who only services Hondas less than ten years old. I feel confident that the Yamaha will be properly serviced should the need arise. They are definitely a five star dealer and shop! read more

Empire Cycle - Motorcycle Dealers Near Me - Spokane Valley, Washington

Had a very positive experience here, was looking to have my Honda Spirit serviced for a trip to San Diego Not only did they have bike ready fir next morning, they put some common parts in my saddle bag in case I have to do any road side repairs Thx read more

I was stranded on the side of the road, I called up the nearest shop and got blessed with these awesome people. they brought their truck and came to load my bike up in their trailer and took me to get my battery tended to. big thank you to them! read more

My bike needed a new tire, so I decided to give Empire Cycle a try. I called to see if they had the tire I needed in stock. No dice. Luckily Cycle Gear just down the street had one on the rack. I asked about getting an install at Empire in a few hours and was told "no problem, just show up". I live across town, so traveling to Cycle Gear and Empire Cycle is only a minor inconvenience. The other being I had to carry a tire while riding my bike from CG to Empire. I arrived and was directed to the service desk where the attendant was on the phone. After I had waited for several minutes to get off, another person walked in and waited also. The service department employee finally got off the phone and asked how he could help us. It turns out that the other gentleman was there to pick up keys for the employee's car for service. I was brushed aside while these two rambles on about his car keys. So much for the customer coming first. With tire in hand I told him I was there to have it installed. He immediately asked "Do you have an appointment?" When I told him no, he groaned and said "oooh, I'm gonna get the stink eye from the guys in the shop". All I really wanted to know was if this was going to happen or not, as I'm standing in full gear holding a tire, which I don't care to haul all the way across town. They did end up installing it in about an hour, and it all ended well. But you have to wonder why this was kind of a headache. I felt like I had done my part in researching, but I didn't really get as good of service as I would have liked. read more

This place is wonderful. They are helpful, knowledgeable and great to work with. I broke a part on my sled once, called Kristen from the top of the mountain and asked if she could leave me a part outside, which she did! I picked up the part and paid them the next time I was in town, NOW that's great customer service!' we called again one time, YES on the mountain and needed oil so we could go again on Sunday, and yes we got oil AFTER HOURS. We go in there just to visit at times if we are in town. the prices are great, they have a ton of good quality apparel and gear in stock and if you need anything they will get it. i just cant say enough good about them, They always treat us great!! Thanks again EMPIRE for all you do.. read more

Empire Cyclades has been truly amazing through the whole process of the purchase of my scooter! They gave me a wonderful deal and I received wonderful customer service through the entire experience. They didn't charge me a delivery fee when I found out I wasn't able to get it home like planned. I would absolutely return for business in the future. read more

Service department is great people to chat with

The crew at Empire Cycle will always have a spot in my heart as this is where I bought my first bike....EVER. John, the primary sales associate is knowledgeable, friendly and not pushy in the least bit, I believe it is because he knows the quality of every machine in there sells itself, he doesn't need to do anything except help guide you to the bike or scooter that fits you and your style. When shopping for my first bike he basically encouraged me to go big or go home, and not to be afraid of more power just because I was a new rider. I listened to him and have no regrets after 3 years of riding my Triumph Storm 1700CC. Its a cruiser that corners and performs like sport bike and makes me hate winter when I have to put it away in the garage! The mechanics who have had my bike in there for a flat tire, and an accident involving a driver turning in front of me, are always friendly and receptive to questions and explaining to me why they do what they do. Their knowledge base on fixing these complex machines shows Empire has invested some quality training into these folks. Their cost and the parts truly make me grateful I did not buy a Harley (with Chinese made hoses and wires-not all American made don't kid yourself) The heart and soul of the Empire operation are Bob and Debbie, who have created a business that treats you like extended family once you are a rider of one of their products. I know on almost any given day I can stop by to browse accessories or ask questions and John, Bob or Debbie will assist me and treat me like I am the only person in the showroom. I would recommend this business to everyone who rides or is wanting to learn to ride (they have special programs and buying incentives for completing your state motorcycle safety course). Don't just take my word, stop in and decide for yourself. I'm so glad I did. read more

Bought new Aprilia here. Have been back in for service and parts many times. Sales staff was dishonest and rude. Service department didn't meet deadlines they stated. Things as simple as buying a oil filter from them takes 20+ minutes due their incompetence. Bad overall experience every-time. read more

I have been nothing but very pleased with my service of my older ATV. This group is honest, professional, and very easy to work with.

It was a great experience purchasing my motorcycle! They were helpful and let me test ride the bike I was interested, no questions asked, and they even suggested a similar used bike and let me ride that as well. I really enjoyed the experience and really enjoy my purchase, they even threw in some shirts and gear! Can't complain, if you looking for a bike I'd suggest you check out their inventory, they had a good selection of new and some really neat well maintained used bikes to choose from. read more

BEST MOTORCYCLE DEALER IN THE NORTHWEST!! The staff here takes care of you AND your machine. I've bought dozens of motorcycles through the years, and these folks do it right. Honest prices, good mechanics who know their way around motorcycles, and a family atmosphere. They also host Vintage Bike Night the first Wednesday of each summer month! read more

I was in dire straits trying to locate a tachometer for my Triumph Bonnie over the whole United States, but to no avail. A parts dealer in nearby San Diego told me to check Amazon. Sure enough, Empire Cycle had the part I requested and sent one to me pronto! Unfortunately on my part, I ordered a tach that was not the right number (given wrong info). Cheryl, the general manager was totally awesome and let me return the part, even though I just missed the month cutoff. She even helped me find two other dealers in the U.S. who supposedly have the RIGHT part (sorry, Cheryl, Los Angeles Triumph DIDN'T have it, even tho' their inventory shows they do). I think I would like to purchase some Triumph saddlebags, and I will go through Empire! read more

First rate dealership from my initial take, however, it's not the sales department I can review. My Triumph broke down while passing through town and Tonya, the Service Manager, along with her main mechanic Joe, did everything under the sun to get me back on the road quickly. Many thanks and top-notch service ta boot. read more

I worked in the motorcycle industry years ago and this place is how a dealership Should be. I purchased a new 2017 Triumph T120 (my 3rd ) 1st from this dealership and traded in my Sportster and was treated very fairly on both ends of the deal. Got great prices on my accessories and service ( the service tech even came out and introduced himself and took me to check out my new bike. In all my years I can only recall 1 time (I'm 61, this aint my 1st rodeo) I was treated like there was a relationship being built, my business,I was important to them. My hats off to Kristin and Kris for building this type business model. I was looking at another dealer to buy a new SxS next spring...I will be going back to Empire for that also...why? Because I know Ill be treated fairly and they appreciate my business. Garth read more

Everyone at Empire Cycle is AWESOME. Kristen the owner handled my deal personally and we came to an agreement in minutes. She matched another dealer saving me a long trip to pick up a bike. Sales (Jeremy), service (Sonny) parts everything about Empire Cycle is easy going and sort of like your extended family. You can trust these people to take care of you regardless of what machine you choose. I went Triumph heads up against BMW and sorry other dealer, there is NO CONTEST Triumph is the choice for price and performance. Also, Empire gives a Military discount on parts and service which is well, patriotic and a great gesture. read more

I saw an ad on Cycle Trader for the exact bike I had been seeking, so my wife and I combined a Seattle vacation road trip with shopping at Empire. We drove up to visit friends and decided to also zip (!) over to Spokane Valley to have a look. Kevin in sales was really helpful and offered a test ride of the 2009 Moto Guzzi Norge I was interested in. I had to have it, so he and Ariel in F&I made it happen. After Service put on a new rear tire, I rode the bike back to Seattle that evening and home to the Palm Springs, CA area over two days. What wonderful, personal service they gave and what a breath of fresh air in these days and times. It's a great bike from a fine dealership. Keep up the good work! read more

Tayna in service is as good as it get's... Knows here Cat product well and eager to help...

Placed an order from here. After 3 weeks of not receiving my order I contacted them for a refund. Even though insurance was purchased for the package, Empire didn't want to file a claim so they could refund me for something I ordered but still haven't received, so F the customer I guess. Thanks Empire!! read more

Awesome folks! I am traveling and needed a new tire and oil change. One quick call and Tania in service got me booked into an incredibly busy schedule and back on the road!! Now this is what superior customer service is all about!! Thank you! Highly recommended!! read more

Not happy with the service we received at empire. We were ignored for over 45 minutes. The bike we wanted was not put together, so we requested the Husqvarna 500 to be put together for my husband before fathers day. As it was his gift. On top of our stellar service the salesman that was to lazy to get up from his desk to come help, we had to go to him. I had to call in, as we had not got the call we were promised, and was told it would be mid week as they got busy with other sales that came in. (So mine wasn't important?) Nice! Midweek rolled around no call... End of week rolled around no call... The only person who delivered service at all was actually on maternity leave, and we were taken away from her :( .. Needless to say I am not happy and when I went to Idaho I bought my husband his father's day gift over week late at Grizzly Motorsports where we received customer service above and beyond! read more

Great Service, Great people. Kevin is the man, he knows everything about every bike