I wanted to leave a complimentary review for employee, Pashke Gjoka on the Empire City website but the site doesn't allow it. I just wanted to say that I think that she is a wonderful employee. I can tell when she is working because the bathrooms are immaculate. I had an opportunity to converse with her and found her to be friendly, approachable and very pleasant. I hope that her employers realize what a wonderful employee she is and that they appreciate her dedication and hard work. read more

Was hard to get a parking spot in the Handicap section. I had to go away and take the bus in. No beverages were served like Mohegan or Foxwood and MGM Springfield. read more

Rude security, the security in the basement that walk the floors look miserable. Never smile, always waiting to manhandle customers. The comps are not worth the negative atmosphere. read more

They stopped the valet parking,we don't go there anymore , and the restaurant as soon as you walk in closed, so we don't go there anymore ..

Located in Yonkers NY, Empire City Casino has maintained its presence as a must visit for adult leisure and entertainment. There is a shuttle that circulates the parking lot every 5 to 10 mins to take you to the entrance. There are tons of slots , card tables and high roller sections. Their food options are a bit limited but reasonably priced. On my most recent tour I saw there was a hot dog cart that was coming around to serve patrons who wanted a quick economic bite! Their drinks are complimentary as long as you're seated and playing. Staff is usually friendly and the facilities are well maintained. Around the area outside there are more food options. The also have horse racing events in the summer. Nice experience can get really busy on the weekends! read more

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Empire casino qill always hold a special place in my heart. It is harder to get to now. It is about 30 minutes from my home town in New Jersey just across the infamous George Washingron bridge in New York City. Ez pass, the new toll system acroas the board, the bridge is cashledd and the amount of traffic into New york make driving a nightmare. Franklin going to Atlantic city casinos is cheaper but a longer commute. I went during the day with less people on a friday. People will still working and kids were schooling. I was gambling. It was not a win win trip. I had my usual beer $9 and coffee which was free with a tip to the waitress. They do have several eateries if you are hungry. The casino does offer valet services and there is still horse rating nightly. It took me about the same time going back to Jersey since I am so familar with the commute back and forth. This is a swan song for me since I probably will not be back unleas I travel back to New york to see a broadway show or another epic event. So long Empire casino and thabks for the ride. I did get my new players card and the guest service personnel wish me a Happy birthday and I fot a olastic lion from MGM grand who owns Empire casino now. Show me the money, Empire! read more

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The WORSE CASINO I EVER BEEN TO . They had an event with barely any information online . Get there and find out you have to sit almost 30 minutes online to buy food and drinks tickets to then sit online again to buy food and drinks . Horrible , not organized at all and the sodas were warm , no ice . Not to mention they chased me away from a table that was supposedly a handicap table only to sit a bunch of NON HANDICAPPED people . Absolutely ridiculous , you wanna go to good casinos go to casinos in Connecticut or go to Resorts World Casino in Monticello . read more

Empire City Casino - The handicapped people . Not a single one with a cane or a walker .. just saying - Casinos Near Me - Yonkers, New York

Love the atmosphere (nice people, fun games and the staff is Very polite always willing to help with any problem. The week- end shows are great fun. My FUN PLACE TO GO!!! They have a delicious conned beef sandwich and great fried fish and fries at the food court burgs Yummy deserts! Last of all enjoy life to the utmost! Enjoy my trips there . read more

I've been to empire city numerous times mostly all the time in the evening today was the first day I actually went during the day.I have to be honest.I did like empire city at night.But when I went during the day, there were so many problems with the games games that weren't service just sitting there.And saying attendant waiting and games that wouldn't accept my mgm.Reward cards and then games that were just not working during the daytime.And you would think the daytime would be the time where things would get done.But when I spoke to some of the technicians and people there, they provided excuses, but no one provided an answer or a fix for anything. I'll be honest with you if those guys during the day worked for me, they'd all be fired. MG.M needs to provide a better space for people's to leave comments, and the comments need to be answered and not just left unchecked or unlooked into the customers.Make that place. read more

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Personally recommended do not go there. It's not safe especially next the exit I took my 92 years old mother that stole her tickets with all the security. They were laughing like nothing happened. They just said we're gonna look in the video they never called me back to tell me and I see the people roulette table smoking marijuana you could smell that marijuana all over the casino and nobody's doing nothing I used to go i'm done with that place. read more

I used to love Empire Casino it was one of my favorite casinos! Not anymore!!!! MGM took over and turned it into a disaster! It is dull, dirty, dimly lit, there is no more valet, there is not enough staff in any department! It is a poor excuse for a casino!!! read more

What happened to my friend this past weekend at this venue was not just humiliating, it was dangerous. Empire Casino security without a shred of evidence, escorted him through the venue as if he were guilty of something, parading him in front of everyone. Security approached him with their hands on their guns. He was made to feel like a threat. For being a person of color. He feared for his life. He felt unsafe, powerless, and dehumanized. This is what racism looks like in real time. It doesn't always wear a hood. Sometimes it wears a uniform and walks through a crowd pretending it's just "doing its job." But we see it. And we won't be silent about it. This kind of negligence could cost someone their life. read more

I used to like this place but it seems like you rarely win nowadays. You could tell the machines are very tight. Anyways thank you Empire for being greedy. Now I come less. Alot less. read more

I'm a Vegas fan when it comes to Casino culture. I've been an MGM member for many years, and have had some challenges adapting to the different vibe in Yonkers. This is very much a local casino, you're not going to find people doing any fine dining or outrageous nights out, but there are some pros to this place. First of all it's very big so I love the fact that I can get exercise while I'm actually having fun. Of course I stop to play slots along the way, and the slot machines are mostly clean - probably cause no smoking is allowed in there, and overall most of them work very well. It's definitely great for something to do with friends any night of the week. They're open till 5:30 AM so if you just need to get out your night owl energy, it's good. A huge pro is that while the state lottery co-owns this location with Mgm, their bonus tax rules are much different. In Vegas if you get anything over $1200 you automatically get a 1099. While here your bonus/hit has to be something like 300% of your bet for it to trigger a 1099. And of course there are some cons. As a platinum MGM member, you become accustomed to certain treatment and perks in Las Vegas. Unfortunately this NY-based casino doesn't really value platinum players the same way - most of the free play offers for the amount of play doesn't add up, and their promo night challenges are really hard to attain. The VIP room rarely gets any new games, so while the chairs in there are quite comfy, it doesn't give much incentive to play in there more than once or twice. They do have a number of new machines, but for some reason absolutely no Dragon Link, Dragon Cash, Lightning Link, or related Aristocrat games. They DO have a couple of the recent Buffalo games, but no Buffalo Link or Buffalo Lightening Link. Basically all the most popular and fun games are missing from their collection. They have a ton of Light & Wonder games, but still never had Dragon Train when it came out (and went). I sincerely think they would have people playing longer if they got any of these games mentioned right here. The staff is hit or miss, usually are you agreed with a friendly hello at the front when you walk in, some of the food service workers are very friendly while some of them are extremely rude, particularly the bartenders. I don't drink like that but I've asked simple questions and have them cop an attitude with me so I can only imagine what they do to people actually drinking. The rewards desk team is very kind and helpful as are the cashiers. Speaking of food service, there is not a lot of food options in here and the ones that are there are not open 24 hours so if you're a late night gambler you're pretty much out of luck to get much of anything. They would do very well to have a 24 hour diner that served dinner and breakfast as people would probably sit down at some point and actually eat. They do have the pub, but that's only open on Saturdays and Sundays. The food has mostly been good - only had one time where my bun was burned and for some reason they just couldn't fix it. But still decent food overall and a very nice staff. There tends to be panhandlers roaming around the casino at various times, and while they're not necessarily dangerous or anything, they're still annoying and there's really no floor security to help if you're being bothered. i'm always down to help people, but I go to the casino to blow off steam and forget about real life for a while - not to be more stressed. Regardless of any of the cons, there's still a lot of fun to be had at Empire. I have met some really nice people and I've had some fun nights there. It's not just about winning and losing, it's also about having a fun social experience that is a little bit off the beaten path from what New Yorkers are used to. read more

Went with my family on a Saturday night. I used valet the place is huge and didn't want to self park but that is available if you prefer. Security does check identification upon arrival. Establishments is huge, great selection on different slot machines. I find the Entertainment bar to be expensive and the gentleman bartending was rude. I preferred the back Tequila Bar the also provide frozen drinks that are delicious. My bartender was Rosa she was so sweet and definitely upsold my order providing great info on the drinks. We arrived early evening so as the night progressed the crowd definitely crew but nothing too crazy like Resorts in Queen. This is definitely my casino of choice in NYC. read more

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This place is getting so bad everybody is complaining I've been here multiple times and still nothing $600 here and $1500 here that I spend and nothing I HIGHLY don't recommend this place to have fun or gamble this place really needs to shut down for good. read more

This is the worst operated and maintained casino out of the hundred or so I've been to. The kiosks rarely work, and at least half of the slots are impossible to play. Buttons don't work, some have no sound, the screens shift erratically. Nobody seems to care. All they do is say "I'm sorry". Right now standing on a long line for cruise promotion certificate which is nowhere near adequately staffed. There are at least a hundred people on line. Find a better casino. read more

Wonderful. Lost my hand bag. Security lady , Jessamine was my go to person on that shift. Didn't ignore or discourage me at all. Walked me around all steps. Called me the next day with Wonderful news. They found it with everything in it. I realize I was very lucky. The security lady made me feel they were doing everything they could to help me. Thank you Jessamy. read more

I'm weaning myself off: I've been going to Empire since it opened. They used to have good food options, good free play....etc. It was "a fun day out". I've probably gone there weekly for the past decade...and everything has gone downhill. I don't mind losing my money as long as I'm playing. Up and down and up and down down is fine... But, the machines have changed. It's hard to find games under .88 now. With these new machines, each spin takes a millisecond. Guess how long it takes to lose $100...! And the games are so obviously fixed. There's nothing random. Some days, I can hit and hit on each machine in a row. But most of the time...if one machine isn't paying, nothing's paying. Now let's talk Free Play. As I said..I go weekly. I rarely leave a winner (which is fine, as long as I'm playing). So I would say my "money in" is about $500/week. My free play is $5 a week! And it's been like that for months and months. Last week was the final straw. No good line hits and the bonuses I got were like jokes. Why spend money on an unpleasant experience...no thanks. read more

Literally the worst customer service of any casino. All the employees are rude, miserable and could care less about the customers. This is by far the worst mgm property it's a disgrace read more

Empire City Casino - Three of a kind on three cars poker - Casinos Near Me - Yonkers, New York

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I must say, the most pleasant thing was how impeccably clean the ladies room was. The bathroom attendant was very polite. The machine were clean and also had a wireless charging station for your phone. I don't gamble at all, I was there with my bestie who goes often and wins OFTEN. If you're in the mood for a little gambling without going so far away. I would recommend. read more

Empire City Casino - Casino - Casinos Near Me - Yonkers, New York

I have been coming here since it opened. I really enjoy the casino life..The adult atmosphere with sounds and lights flashing accompanied along (if you fancy) an alcoholic beverage..ahhh (soothing) This casino doesn't disappoint. It's big enough to have slots and electronic table games. It also has a high rollers section. They change up the slot machines every so often; which is something I personally enjoy ..it also has many different price points for all of us lush gamblers. They have around 2-3 bars. The staff is readily avaliable even, when it's extremely busy..On the weekends you may be able to catch a live band. There may be some downsides..If you're hungry they have restaurants; but....they aren't always open. (I've seen this way too often) .I also would suggest you check out reviews for them as well..IF YOU ARE NOT DRIVING ...you will need to take 2 buses to get there and / or train. This area is a bit cringe in the evening as well..BUT I LIKE AN ADVENTURE ..if you need to scratch that itch ..just go ! read more

Empire City Casino - Front - Casinos Near Me - Yonkers, New York

I love the variety of slot machines and the wide open space of the casino. I live 25 minutes away and love the short distance of travel to the casino. read more

Clean casino, good vibes . Played for a while without losing too much. Definitely worth the drive out of the city

Even thought this place has been around for years, I decided to come here for the 1st time ever and needless to say it was not a disappointment. Highly impressed with the venue both inside and outside. The restaurants also were great and I had to take advantage of the slots on the floor. Definitely a good place to visit and looking forward to coming back here. read more

Simply put, MGM has destroyed this place in so many ways. First of all the Victorian ambience that this place had, similar to downtown Vegas, is all gone since almost every machine is now 10 feet tall and it's impossible to see anything past them. . The Food Court also has been downscaled with very limited selections (the wonderful fish and chips is no longer available). The gourmet restaurant that was there pre MGM is gone. Water fountains that were plentiful previously are now all gone. So sad! read more

I am not even remotely close to being a gambler. Most casinos that I've visited have been at the invitation of a loved, or bored, one. I'm pretty good company, what can I say? I'm also a lucky charm because I've been with a few folks who've won and shared their winnings so that I got to sit and play. I have had decent results here but it's just not in my blood to gamble this way. Don't listen to folks who haven't won and tell you to stay away. Not too shabby on the wins. I never stay longer than 2 hours because I can't tolerate it. The bathrooms are nice and well maintained. I didn't try out any offerings from the food court area to really give it a rating but every one there looked well fed and happy. The parking lot is farther than I'd like but I don't usually drive myself here anyhow. They don't allow backpacks, and they don't have a coat check so travel light. Speaking of light-- it's quite dim in there. One could spend the whole day and not notice if you don't walk around much. It gets the job done and you won't have to travel far. Check it out if you have some time to kill. read more

Place is very ghetto. No music. Nothing is free(except lousy coffe or sodadrink). Food court needs a complete overhaul. Very stingy on free play. Zero music playing . Bathrooms in need of complete renovation. Still using old system to redeem free play. read more

I wany to compliment a shuttle bus driver named Terence, On march 23,,when my car wouldn;t start he gave my car a jump. I was a nervous,while he remained calm,collected and so polite. Thank You again .Tee williams read more

I hate people that gamble more than the casino themselves. They all act like winners even though most are losing. Losers in any case. read more

Not a bad place to win/lose some money. I have been pretty lucky but the same can't be said for everyone. The staff for the most part are kind and the officers they have on duty are respectful. The jury is still out on the managers. Especially, Jahmal ( I made sure to look at his name tag for spelling) When I asked him a few questions regarding rules and regulations he was quite terse and rude. A brother clearly suffering from some complex. Atlantic City is clearly the winner but if you're in the city and have some time to kill give this place a go. read more

The casino itself is great HOWEVER, many who need walkers or canes have stopped going since they decided to close the Valet. What casino doesn't have a valet?? I'll go back when they return valet services. Valet parking isn't cheap but it's worth it for handicapped. read more

Biggest casino in nyc for sure. Machines are pretty good. All the latest games. Easy to get lost in there. You never know where you are. Crowd is nice and lots of security. Huge parking lot with shuttle service. Larne percentage of Machines are penny Machines. Look for the multi denomination Machines to improve your play. Only because the penny denomination offers the lowest payout ratio. Don't forget to sign up for your players card which is now MGM rewards card and part of the MLife network. I go early so the only thing I see open is the food court which offers a wide variety of fare. Show your rewards card and get a large discount For NYC residents only game in town and just minutes away. read more

ALL the cashiers are RUDE and unhappy, did I stress RUDE, I swear I thought I was in the ghetto with all the swearing and yelling . I never felt so unsafe in my life.Never again. read more

I was impressed by this casino. The upstairs was closed due to COVID-19. I came here on a Saturday afternoon and the casino was packed. I would bring disinfectant wipes to use for when you sit down at a machine. The casino does not enforce skipping a seat between machines. A lot of machines have the plex glass in between but COVID-19 is said to be airborne, so......... Parking lot seemed very full and I did notice a lot of strange people lurking around in the parking lot. Definitely would want to be weary of this and I am not sure what it would be like in the evening. The parking is a further walk from the actual casino (unless you are a VIP level, plan to WALK). Everyone did seem to follow mask protocol and that was reassuring. All the restaurants and bars are closed during covid to enforce those to wear masks. I didn't make it to the food court so I am unsure if that was open. The casino provides hand sanitizer in select locations and I saw a variety of machines. The lines were not long to get to the service desk. The cash-out line was very, very long. read more

The food court is very well good selection of foods. The only problem is that it gets too crowded on the weekends.

First time and the last time for me . Long walk to casino from parking they check your ID at the front never seen that in any other casinos . Place is dirty and dingy looking and a lot of machines aren't working properly. First machine I tried went dark had to wait 20 mins for attendant because I had money left in the machine . I didn't win anything but I'm ok with that win some lose some . I can say that I definitely didn't hear any cheering or celebrating so I'm assuming the machines are a little too stiff . It's a kind of depressing experience and I'll drive to AC next time even though it's longer and more gas and tolls . read more

Shit hole. Eating options are a joke. Their mgm cards are incompatible for the machines at all other MGM properties, you have to print a new one. The area is less than pleasant. It's a Racino but not even a good one. Also filthy. This place sucks a fat cock read more

This place is packed any time after 2pm. Been here sporadically over the passed couple of weeks and I keep having issues with people constantly bumping into me or getting uncomfortably close to me to watch the roulette numbers because their larger screen doesn't update live. Their cash out machines / ATMs are almost always broken so the lines to cash out your vouchers are always super long read more

Garbage. Worst payoffs in the country, heavily rigged games. Went through 500 and not a single bonus on 2$? Bonus on $4 only 3$ absolutely garbage read more