I'm just am average guy who values customer service but also owns up to my own faults. I visited…read moreCigar Phoenix on Pine Rd and thru my own fault left my lighter on the table. I called a friend still there and asked to have the manager put it behind the counter to pick up the next day. Well the next day I arrive and the employee "Wayne" tells ask what it looked like and then says " that was a nice lighter. It was on the table when I was leaving ,I knew it wasn't one of ours so I took it home". I asked him to bring it back and I'd come back the next day to get it. I come back and another manager tells me that he wasn't due in until later that evening so I left my number. Another day no call from the store, then I call the next day and still no lighter. Most businesses have a simple lost and found policy of hold items behind the counter and see if someone returns for it. I never heard of employees allowed to remove that which does not belong to them because it's nice looking and don't demand they return it to the store after a customer inquiry that has been verified. Four days after my original return to find my lighter two visits to ask and a phone call nothing. They have my number if the want me to have it returned gas cost too much to keep driving there for nothing. However, they have lost me as a customer and I will not be suggesting them to anyone else. Good experience = 5 potential customers, bad experience = loss of 20 potential customers.

I tried 4 times to phone ahead but no one answered at all. When I got there, I informed the clerk…read more(or manager). But he was at loss of words, saying nothing and looking floored. I asked for a box of the most MELLOW Churchill cigars. He did not know what mellow meant. I was shocked because cigar order companies categorize cigars from strong to mellow. I had to explain the meaning of mellow to him. Then he showed me two boxes of cigars. I bought one from him. When I opened the cigar box, it was not Churchill cigars to my shock. I will never go there again. I will go to other cigar stores who have been friendly to me in the past.

Fantastic selection of top name cigars. Oliva, Romeo & Juliet, Drew Estate, Punch and many more…read more Beyond cigars, this store has the most extensive selection of vape and glassware I have ever seen. And if you roll your own cigarettes, well, this is the place to get supplies. Incredible selection, amazing prices. The owner and his family are the nicest people you will ever meet.

Quaint little cigar shop that I had seen many times before when the Temperance house used to allow…read morecigars, but never visited. Now that they don't allow smoking I decided to visit Neds. Very friendly place to relax and I joy a cigar. I will make it a regular stop.

I needed a few cigars for a 30th birthday cake I'm decorating and found this store online. The…read moreowner was very helpful and kind in helping us get what we needed. He was very welcoming and friendly. I definitely recommend this store!

After looking at the reviews over a decade ago nothing has change. No greeting. I had to initiate…read morethe convo. Asked questions to only get attitude and confusion, like the questions I were asking was so bizarre. I see vape juices and cart and asked a simple question if they have disposables. Only to get a backhanded response of "this is a smoke shop not a vape shop". I then asked what the difference was and to no logical answer. A place that has vapes all advertised on the front you would think it would be a "vape shop". Owner clearly doesn't care about potential customers and I would avoid this place and just go to the way better shop 5 stores down. 0/10 experience and 10/10 will never step in that "smoke shop" ever again.

Unfortunately, this place has disappointed us time and time again after my original review…read more... As with other reviewers comments, the nasty attitudes and unfriendly faces have become the norm there. At first, I just thought the owners were having a bad day, but then I realized they are all just miserable people (minus Alan). Forget the fact that my fiance and I spend at least $100 each visit, we still get absolutely no welcome when we walk in the door. We have to fight for attention to even get our orders in, and when we do... It's like a hassle or burden on them to get us our juice. No thanks. We have since found a new place in Phoenixville that provides us with fantastic service, excellent quality juice and they actually LIKE their job and WANT to help.

Great place to enjoy a stick. Virgil is very knowledgeable. Sometimes short on inventory. Prices…read morereasonable. No NY/NJ cigar tax. Small lounge in back to enjoy your smoke.

Both this shop and the other located in New Hope are my go to for cigars. They have a wide variety…read moreto choose from and the entire store is climate controlled. Price are about 3/4 qtr or are a little less than NJ or NY. I paid $17 for the same cigar in NY as I got the week before for $12.00 at Cigar Cigar in Lahaska at Peddler's Village. Thanks

Best prices around hands down. Owner is very welcoming. I save so much by going here.read more

Went to SmoKings to look for a gift for my manager. They had a HUGE selection of cigars, lighters,…read morehookah, pretty much everything. I was super surprised by the diversity of their selections because of how small the place looks from outside! They even have an ATM and sell lottery too lol. Staff was helpful and were familiar with the merchandise (they gave me nice recommendations about what cigars my manager might like). Best part, the prices all seemed really fair. Would definitely recommend stopping by for ANYTHING smoking/tobacco related. Like really ANYTHING haha While I was there, I also asked about the Juul for a friend. They told me that they JUST got it in. PLUG: they asked me to spread the word LOL but they also have other vaping options and a ton of flavors which I'll be telling my friends about :)

This is an awesome store, Sun has had cigars that I couldn't get elsewhere and she went out of her…read moreway to get me boxes of my favorite Arturo Fuente a beautiful woman with a fantastic sense of customer service. I've seen some negative ads of people walking in at 7:59 PM when they close at 8 expecting service please I work in retail that is totally inconsiderate of the employees, if you need a product or tobacco or anything else don't go to the store one minute before they close be considerate of the employees this place is awesome and the owner is the greatest.

I go to this place for location convenience only despite my distaste for the woman who seems to be…read morein charge. Only a few of the recently enlarged product selections have prices posted, and her reply to a comment on that deficiency receives her suggestion to leave and not return. I was there today because of the extended hours on Sunday afternoon, and was satisfied with the polite young man on duty, but still annoyed that the receipt had just the total amount, with no unit prices for the three products purchased. Jimmy J

Great location for beers. The associates are very helpful and knowledgeable. They can always help…read moreyou locate something specific that you're looking for, or offer recommendations if you need that instead. I love to try out different beers and the suggestions that the associates have made truly helped. Thanks!!