Great experience all around. The people are fantastic. Things are even better now that they are part of Empire from Cashman in Nevada.

Beautiful facility, great looking equipment however that's where it ends. I was in the market for a wheel loader. I was interested in the Catepillar 907 and some attachments. I was in the area so I decided to visit in person and inquire. I was introduced to a sales rep named Justin. After finding the right equipment and figuring out wait times and delivery information, I knew what equipment I wanted and needed. I was given a rough paper estimate at the time of my visit however I was promised the exact invoice quote via email. After leaving the facility I was never followed up with or contacted by Cashman equipment again. Two weeks later I needed the quote to make a decision on Catepillar or a competing brand. So I called, left a message with their call center asking for my quote. They had no information on me or the equipment so I had to start all over. Finally I got a call from Justin, sadly he didn't even remember my name or the meeting we had a couple weeks earlier. So I went through all the details again! He did email me a quote but now the cost was $20k higher than the rough paper quote I received when I visited two weeks prior. My theory is that Justin not remembering the conversation quickly threw together a quote to get me off his back. When I confronted the big price increase I was lectured on the Cashman reliability and service that is supposed to blow away the competition. Hold on a sec, you didn't even remember my name or the meeting. You quickly threw together something I researched probably more than Justin did during his training. How does that show platinum status service and support. When a sales transaction feels like no one cares I'm sure service won't be any better. I may only be purchasing a single piece of equipment for $120k and not millions of dollars in equipment like I'm guessing a lot of their customers do, but you don't know what I might purchase in the future or whom I might know to refer. This was just down right horrible salesmanship. Catepillar has a great product but it's only as good as it's support system and Cashman in my eyes lacks the support. I did send a follow up email explaining my experience however I never got a response from anyone, which also shows a lot. I just finished with a competitor who was awesome look for my review of their transaction with me. read more

What happened to the company? Called to talk to the service dept. , they could not just transfer me, wanted my name, what company, what branch I wanted to speak to. Wanted to know the nature of the call. This was after my call yesterday was not returned. read more

Very disappointed in Cashman's service department. While digging a foundation I broke the master link of a track on a little 308D excavator. I contacted Cashman (under advice to get a quote up front) to initiate the repair process. I will say at this point that I was advised by a couple of other (owners of) dirtwork companies to not use Cashman and if I did - to get a quote up-front. I did quite a bit of business in Alaska with caterpillar so I didn't have much concern.. I was quoted 1 hour by a gentlemen named Brennan to press a pin out, and press a pin back in on a new link. I confirmed with a gentleman (shop-head) named Charlie upon drop-off that it should be pretty quick (I told him Brennan said an hour - he thought it could be less but could also be around an hour depending on how things went). He said they'd call me early in the morning to let me know it was done and that I could pick it up. Charlie was actually extremely helpful and friendly - no complaint there. The next day I received a call from Brennan in the afternoon letting me know that it took 4+ hours. Total cost for parts and labor was $850+. There were no surprises or fixes outside pressing out/in the pins on a single link. To put this in perspective, I can buy a set of links (track chains) for an entire side of a 308D excavator for $900. Brand new. Yes, I would have to switch the track pads to the new links, but I'm giving this for perspective. I would never have spent $850+ for fixing used tracks when I can replace the whole track chain for roughly the same price, let alone loading them up in my pickup and driving almost an hour to take them in (as well as again to pick them up). I was obviously unhappy and with disappointment decided to stop doing business with them over what I viewed as an ethical conflict - so I canceled an order for an excavator attachment as well as making the decision to purchase a small dozer elsewhere in a few months. When I went in to pay the bill for the service work and pick up the tracks, I was taken to a gentleman named Andy in service. He was confrontational from the outset and proceeded to imply that I lied about Charlie's time estimate, and that Brennan was only a "quoter" and didn't know the time involved. He then continued to also imply that I would dispute the charge on my card - while I was there to overpay for services quoted at 1/5 what I was paying for. Finally; he proceeded to tell me that I was ignorant of what it took to do the work. Outside of being insulted on many fronts, I remind you that I was only there to pay the bill - not argue the total, not pick a fight. I assure you that I didn't go in hostile, and was nothing but cordial while being talked down to. I just wanted to pay and cut ties with a company that I didn't feel was moral or ethical at this point. I am not a confrontational guy, and I just wanted to put this negative experience behind me. At the end of the day, if you're looking for a Cat service department to stand by their word, do what they say they're going to do, and not take advantage of what they see as an open checkbook - Cashman is not your company. I haven't gone into details of the more disturbing aspects of my interaction with Andy as it's not relevant to the review of the service department. The gist of my complaint is the fact that their word can't be trusted in an industry where trust in all aspects is paramount. I will possibly do business with other departments at Cashman in the future if there's no alternative, but I would recommend going elsewhere first. And definitely stay away from their service department. read more

Place smells. And the service sucks. Very cold and brissly when i talked to the receptionist like i wasn't worth her time. Will not be going back. If we need something we will just go to john deer. read more

Excellent customer service and business sense! Beat out everyone in town on pricing and delivery with a larger piece of equipment. Rented a track loader for two days and had a mechanical issue with one of the tracks after the first day. The non-business hours technical service hotline was unable to get me a service representative after several calls, so I didn't get to talk with anyone until Monday. I always dread situations like these because it could very easily be blamed on the user for throwing the track. In this case we found a large rock wedged in the guide which most likely threw the track off. But still, I could see how it could be blamed on operator error. Kyle Riley and his team took the business "high road" and gave me the benefit of the doubt. They offered to refund me for the second day or delivery of the machine after repair so I could finish the job without charging me delivery. They apologized for the service number not working and said that should not have happened and overall treated me very well. I was very impressed with the way they handled this and would recommend them to anyone. Thank you Cashman team! read more

Mel Peterson was very knowledgable and very helpful. Was well worth the 2 1/2 hour drive. Great service and will give you info and time.

We are a small moving company from Texas and when others were of no service they worked our driver in and made repairs. We would like to thank Mike who understood our time crunch and went above and beyond read more