Empire was recommended to me by a friend who was working on our plumbing. Our kitchen drain pipe had cracked under the house and was leaking into the crawlspace. The owner, Eric, called me himself and sent out his guy Luis to assess the situation. Luis was so nice! Eric called me almost immediately afterwards to check in. I have been happy with Empire all the way throughout this process, the service is outstanding. read more

Crawl space under my house flooded due to a broken pipe, they came out assessed, told me they were finishing up another job and would be out as soon as possible and would get the water pumped out and dried out, so the plumber could come in and fix the pipe, and they did, then they returned after the rest dried out and finished up. They did a great job! read more

Shout out to Empire Restoration. I had water damage in my kitchen. Eric, the owner, personally came out to evaluate the situation and explained the process and insurance billing to me thoroughly and in a manner I could understand . Tori, went above and beyond to provide me with their contract so I could review it ahead of time before signing and was the liaison with my insurance company. Very professional and patient. Crew Omar, Kevin and Ryan did thorough and complete job with the dry out, mold remediation and de-construction. Courteous and professional during the entire time they were in my home and very mindful of doing a great job. I highly recommend this company if you have water damage that requires dry out, mold remediation and de-construction! read more

Eric, Stephanie and their crew answer their phones, treat you with compassion and decency and do their jobs with great competence. I cannot say enough good things about these people. They helped me through a difficult period of first a flood, then difficult insurance arrangements and general upset. I wish the world had more people like these guys. read more

I used this company in early 2012 when Scott Peterson owned it. He worked a small miracle on my floors that had cat urine on them. He was responsive, smart, and willing to try to save me money. Three weeks ago I contacted his company, and found out Scott had sold out and moved to California. On Friday I called and asked them to come and clean a couch the following Saturday. Beverly told me she would call me during the week and let me know the time for Saturday. Saturday rolls around, the tech calls to say he's on his way - HUH? I told him I didn't have help to move the couch into a secluded area, his office should have let me know he was coming. He said he would have the office call to reschedule. Very polite guy. Wednesday rolls around, no call from "the office". I called the tech, he told me he was experiencing alot of these situations recently, he would call again and tell them to call. Apologized for his company. Today is Saturday. No call, no apology from the office. If this is an indication as to how this company now performs customer service, this is the review they are going to get. Sad that simple consideration is no longer practiced at Empire. I would suggest that they won't be guaranteeing any of their work as well, since it looks like the money is the motivator for their jobs. read more

Eric and Stephanie and the entire team at Empire are amazing. Eric, the owner came out personally to evaluate. From that point forward, the entire team performed everything beyond expectation. We ended up having two separate unrelated issues, two weeks apart and on both issues they were great. They explained the work that needed to be done in detail and answered every question. The team was always on time, professional and courteous. Most of all, the quality of the work was impeccable. We would recommend Empire every time. read more

I had them clean my carpet today, they did a great job and the staff was friendly, I would use them anytime!

This is one amazing business. They were recommended by my plumber for an emergency pump of 8 inches of water under my house and within 1 hour of my call Josh was here taking care of business. Fast, Friendly and just down right awesome. Highly recommend them! read more

David was prompt, quick & efficient. 1 bedroom apartment (living area, bedroom, short hallway) ran for $65. He finished in less than 45 minutes, opened the windows & the carpet was dry in less than 12 hours (by the time I got home from work). Will use Empire again. read more

Actually used a Groupon (or something similar) for these guys for one of my rental properties. I forgot the guys name, but he came in, did a very professional job in a short amount of time. The unit was vacant, so this helped, bit I would definitely use this outfit again. $75.00 for 1200 sq ft seemed like a steal, especially after getting ripped off from Stanley. read more

hack jobs, use someone else ....bad communication, poor work and not worth the money, use someone else like I said. it was like pulling teeth to get updates on a tiny job that should have been done in a few days.....the workmanship was of very poor quality read more

I had an unfortunate situation transpire with a roof leak, that caused my expensive couch to become saturated with contaminated roof water. My complex whom are contracted with empire carpet care, had them come get my couch for repair. I was told that the turn around time would approximately be a week. Well a week passed with no word, and finally I received a call from them. The lady whose name I believe is Tricia, wanted to know if she could drop my couch off. I informed her that I was not home, and she assured me that she would contacted my apartment manager to be let in. That night when I returned home I expected that my couch would be there. To my surprise it was not, and a couple of days later I contacted empire carpet care. I spoke with Tricia who said they tried to reach my apartment manager, but that they were unable to, and therefore could not be let in. The problem I had was, why was this never translated back to me. Was it too much for this company to call me back, and let me know this? After all I'm the owner of the couch, and I believe that any reputable company would have done so. To top it all off, I was called on 2/23 to say that my couch was set to be delivered, and would I be home? Actually no I wasn't home, but I told her if she could call me ahead of time I would drive home to be there. Upon my arrival home I saw my couch sitting in the back of a large pick up truck. When I approached the stairs of my apartment there were two men, ready to bring my couch up. I unlocked the door entered my apartment, and allowed them to bring my couch up. However as they began to enter my apartment I noticed a large hole in the bottom of my couch. Seemingly these two individuals still set my couch down, as if it were being returned the same way it left. I said excuse me there is a huge hole in the bottom of my couch, and it was not that way when it left. The gentlemen acted very surprised which I find hard to believe, due to the fact that I noticed it right away. As the other gentlemen came back in (the owner), the first gentlemen alerted him to the issue. He then said it either had to happen when the couch was first taken, or on its way back to me. He then stated that, hes not really sure how much it matters anyway. Really... It doesn't matter that my 1,000 plus couch has a huge hole in the bottom, and that it was never there before? It doesn't matter that your carpet company neglected to insure that my couch was impeccable before it was returned back to the customer? Frankly I was appalled, and disgusted that a business owner felt that it was no big deal to return a couch in this type of condition. I can guarantee that if I would have never spoke up, they would have left my couch this way with no worries whatsoever. This leads me to conclude that this company is non reputable, and does not take pride in there reputation as a business. For this to have ever happened in the first place, again shows that this company obviously could care less about there client's property. I would never recommend, nor would I ever do business with these people EVER! read more