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Empire Appliance Service

5.0 (1 review)
Open • 8:00 am - 5:00 pm

Services - Empire Appliance Service

Appliance repair

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10 years ago

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Diaz N Sons Appliance Repair  - Marvel ice maker drain

Diaz N Sons Appliance Repair

(17 reviews)

I will NEVER, EVER use this service again. Very unprofessional…read more Initially, we used this company to replace our ice maker in our LG refrigerator. The repairman who came to our house did not seem to know what he was doing, which required a visit from someone else (who I assumed was his boss). Before our scheduled appointment, my wife had contacted Diaz N Sons and had advised that the cover above the water dispenser was broken and requested that it be addressed at the service visit as well. My wife had sent photographs of the part so that there would be no confusion. When the "boss" arrived, I asked him if he was going to address that as well. He blew it off very quickly, stating, "I wasn't told anything about it." He assured me that the part would be ordered, and since we were "under warranty," it would be installed quickly, and we would only be liable for the part cost. As memory serves, this transpired in April 2026. Between April and July, we contacted Diaz and Sons to get updates and were told two basic responses: 1) The part is on backorder, and we will update you when it arrives, and 2) there has been a family emergency, and we will contact you when we can. Exasperated in July, I took a picture of the model number of the part ($200) and contacted the manufacturer myself. The part arrived within one week and was a simple installation.

**Absolutely Outstanding Service\!**…read more I've had many experiences with appliance repair companies over the years, but my experience with **Thomas, Owner of RMJP Appliance Repair Inc\., was by far the best\!** Thomas repaired the fan in my **Whirlpool side\-by\-side refrigerator**, which had been making an incredibly loud and obnoxious noise for what seemed like forever\. It had gotten so bad that I practically had to turn up the TV just to drown it out\! Thomas was **extremely knowledgeable, professional, courteous, and efficient\.** He quickly diagnosed the problem, explained everything clearly, and did an exceptional job\. His customer service was just as impressive as his technical expertise\. I **100% recommend Thomas and RMJP Appliance Repair Inc\.** If you need appliance repair, look no further\. You will not be disappointed\! I don't normally give ratings this high, but **10 stars wouldn't be enough -- Thomas deserves 20\!** **Outstanding work and outstanding service\!** Brian

Empire Appliance Service - homeappliancerepair - Updated October 2026

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