We transferred care and had a great first experience. From making the appointment, front desk…read morestaff, vet techs, and Dr. Nami Otsuka were all wonderful. We particularly appreciated the lab work being done in the exam room to help calm our big anxious golden retriever. The follow up phone calls were great to keep us in the loop for results. We are very pleased with switching care and feel at ease with the practice. Thanks Dr. Otsuka!

I already knew through my experiences here with my late Lulu that Old Derby is the best - but…read morereally, they're the absolute best. You simply can't do better anywhere. I say with certainty after bringing Lulu here as a patient for checkups and diagnosing a serious health condition; after boarding her for multiple staycations (about 4 weeks in total); and after finally bringing her here to cross the Rainbow Bridge when it was time. She took a sharp downward turn, I made the decision and the staff was there for her, and for me. From the check-in at the front desk to Dr. Burke and his nurse we were treated with care, kindness and empathy. My sweet girl crossed gently. with dignity, and throughout the entire visit I also was treated kindly and thoughtfully. A handwritten condolence card arrived a few days later, acknowledging my loss, which still makes me tear up every time I look at it. When I'm ready - I don't know when that will be, but when I'm ready - my next best friend will be treated here too.

If have used Roberts for two different dogs. Always found them wonderful. I have puppy proofed my…read morehouse but this past weekend my almost adult Assie had a piece of plastic stuck in her mouth. (Sometimes she still chews on something she may have found) The wonderful veterinarian nurse was able to extract it. They didn't charge me. If I had tried to dislodge it could have been very dangerous. Thank you so much Roberts From Elizabeth and Katie (the mini-Ausie)

Dr. Stephanie Powers is the Medical Director of this practice and I cannot rave enough about her as…read morea veterinarian and a leader. Since Dr. Powers was named as medical director, I have seen nothing but positive changes. On top of her improvements to the business, she is also the best vet we have ever had. She is smart, kind, compassionate, and delivers exceptional care. We will always bring our cat(s) and dog to VCA Roberts/Dr. Powers.

AF&H used to be a great place under the OLD ownership. New ownership has made changes that are NOT…read morecustomer friendly. Now you can't drop you dog off before 12 noon for boarding on Saturday and no longer lets you pick up your dog on Sundays because they want you to pay the extra $50 a day boarding fee. Short sighted for sure. All this will do is anger customers. Is so sad because because this business used to be great. Now not even close.

Robin and staff have been taking care of our little buddy Niko since we got him in the summer of…read more2010. The staff is very attentive, the facilities are always clean and Niko is always 10 out of 10 excited to be going in when we get there! :) When we first brought Niko he was still a young puppy and the staff really helped to get him acclimated to playing with other dogs, especially those who had a low tolerance for high-energy insane puppies :) Now we receive compliments all the time that he's the best behaved, well-mannered dog around! We are so thankful to Robin and team for all they've done and all they continue to do. We're getting a 2nd dog this week (another Entlebucher mountain dog) and will be bringing him in next week. Don't pass up the Fox - it's a gem!

Just read a review from Katie McLaughlin from Quincy. If you take these reviews seriously, please…read moredo not let 1 NEGATIVE review tarnish the Happy Dog's excellent reputation (22 5 star reviews vs 1 1/2 neg). The circumstances Katie speaks of in regards to the care that Tawny received at Happy Dog is not worthy of such an unfair review. While I disagree with 99% of this review, I DO agree with Katie that she cannot blame Michelle or her staff for Tawny's injury. My dog has been going Happy Dog for daycare/ boarding for almost 4 years and I've never witnessed neglect or mistreatment of any of their clients. Michelle will NOT hesitate to call the client's owner's with questions/concerns as I can attest to. Michelle and Jaime have always had their clients best interest at heart just as if they were their own dogs (Michelle 3 Jamie 1). Katie states that they have only boarded their dogs twice in over a year, their first experience going very well (no review for that visit) for her 3 dogs. Let's not forget a few circumstances of the last visit. First, Tawny is 14 years young. What a wonderful and long life she is having, but let's face it, with age comes periodic incontinence, stiffness, tiredness, and other signs of slowing down, it happens in humans as well, especially with a herniated disc which if the disc is pressing on nerves can cause occasional leakage at times. Could it be that Katie missed some symptoms Tawny may have been experiencing with planning a wedding? Herniated discs can be symptomatic, depending on the severity and the animal's pain tolerance. Perhaps Tawny was in pain for a long period of time, but because of her high tolerance of pain it remained unnoticed by the owners? We all wish that our pets could tell us when they don't feel well so we can fix them, after all they are our family. Happy Dog is a business and rules need to be enforced in order to be successful. Structured play/down times and allotted pick up/drop off times. Michelle does not accept any client that is not a fit for Happy Dog. She is more than willing to work with families to fit their needs, and has always been accessible by text or phone. If Michelle doesn't' answer her phone, it's because she's doing her job or is busy with clients or families. Being over an hour late to drop off/pick up a pet without a phone call/text in this day and age is just rude. Could it be that with Mr. McLaughlin being late to arrive, did not have enough food for the dogs stay, that he may not have noticed any change in Tawny before she was dropped off? To say that Tawny was in a urinated crate for an entire day would NEVER happen! This is NOT the way Happy Dog operates. Perhaps Tawny was upset and depressed that her parents were going away, removing Tawny from her comfort zone, pets do that. Michelle and Jaime may not know Tawny as well as their regular clients but from Katie's review it sounds like Michelle was very a-tuned to Tawny who is considered a "senior" and she made Tawny as comfortable as she possibly could without complete knowledge of Tawny's background. Katie did not anticipate coming back to an ill dog, however the reality of it is that Tawny came to Happy Dog with a pre-existing condition which both the owners and Michelle were not unaware of. With all the animal cruelty abuse plastered in social media, grooming facility and dog daycare facility charged with pet deaths...these are the people and places that need honest reviews so that we can protect our pets. There was absolutely no mention of abuse or mistreatment happening in Katie McLaughlin's review of Happy Dog Pet Resort, although it was mentioned by an 3rd party acquaintance. I'm sure that the McLaughlin's were struggling with the fact that Tawny was in pain for many days prior to her stay Happy Dog Pet Resort and that they just didn't recognize the signs. Happy Dog is a huge facility with several gated yards for the dogs to play in. You can't beat the prices, the owner and staff or the peace of mind knowing that your dog is being loved and well cared for.

We were looking for a doggy daycare due to our dogs isolation anxiety. When we called, happy dog,…read moreit was clear the owner loves dogs and loves what she does. She let us know about nap time and was willing to accommodate anything he needed if he was not able to rest independently. (He did great and Michelle was on top of his need the first day). We were able to get in for an interview/temperament test within a week even around a holiday And once we passed, we able to start right away. The owner is very responsive to any questions or concerns you have. Her staff love the dogs and your furry friend gets a big hello upon arrival. Our pup comes home happy but tired and ready for cuddles and rest. Also, the packages they offer are extremely fair and worth it. Thank you Happy Dog!

The store itself is 4-5 stars all around- stock levels and customer service on point…read more BUT I cannot bring myself to leave more than one star due to my experience in the salon. Not only was it a bad grooming experience but Corinne in the salon is quite literally the most miserable person I've interacted with and should not be working in customer service let alone working with precious pets. Her attitude and demeanor belongs in a back room somewhere far away from people and their pets. I will gladly be driving 20 additional minutes for pet food to never step foot in here again. If you decide to use the salon - just make sure your appointment isn't with Corinne.

Zero rating. I brought my dog at the Hanover PS today just for toe nails. He had been getting his…read morenails done there for about 7 years. He's 9 years old. Usually we had a pretty good experience. The last 2 times he had a groomer named Brittany. She seemed annoyed and said she remembered my dog from last time. I gave her information that my dog broke his toe as a pup and is very sensitive with that foot. He was in a cast too long and his bone in his leg is a little malformed. Also, he is a very anxious dog. Well after today with his experience with Brittany he is even worse. I usually just go out and pay while he's getting it done and when I went back in she yelled at me to go wait outside. They had my baby with a cone on and he was petrified. Like a child sometimes when pets see their owner they react so I entrusted her even though my gut instinct was to stay and went outside the door. Almost immediately the second girl trying to help came out with him and said they can't take him again unless I medicate him before he comes because he was so scared he expressed his anal glands and it got on Brittany's shirt. If medication doesn't work he would be banned. She also said Brittany was having a bad day all around. They didn't finish his nail cutting. They blamed it on his behavior while in the harness with a cone on which made him even more anxious. Other groomers besides Brittany cut his toe nails just fine. They did need 2 groomers, one tapping on his head for distraction and the other cutting. He always did fine until they had to do his leg that had the broken toe as a pup. I feel that Brittany traumatized and made my dog even more anxious about getting his nails trimmed. I always trusted the other groomers and would leave the room to go pay. I would NEVER suggest anyone to leave if their dog is anxious. I also would not let Brittany do the grooming. Brittany is supposed to be trained to handle dogs. She obviously didn't know what she was doing and/or was annoyed from the beginning. She should care about the pets put in her care. She was having a bad day all around and took it out on my dog and made it way worse for him. Shame on you Brittany. Maybe you shouldn't be working with animals.

Best groomer we have ever had, for any of our dogs! We bring our 12 year old pup to see Kat, and…read moreshe loves going for her grooming visits! That is such a testament to how well she is treated at Pooch Paws. Pooch Paws is a little bit of a hike from our home, but we wound not even consider taking our pup anywhere else. Thank you, Kat, for being such a caring and fantastic groomer!

I've been a client of Pooch Paws (first to review under old…read moreYelp name) for over 20 years, because Cheryl was the only groomer around who knew how to groom a miniature schnauzer to breed standard. I was a bit put off when she changed her business model to a network of independent groomers and cut back her hours to take only those who were coming in every 4 weeks. My boy Apollo gets the full treatment every 8 weeks. However, she introduced me in May to Eric Matthew who is expert in terrier grooming, and after yesterday's appointment all fears were vanquished. He did a superb job and I feel totally confortable continuing Apollo's sessions with him every eight weeks.

Carly and Nicole are the best. They are knowledgeable and care!! Carly and her team at adASTRA have…read moretaken care of my dog Nick for over 10 years. She is trustworthy and loves all of the animals she takes care of. She always goes above and beyond to make sure my dog is safe, feels safe, and is loved. I never worry about my fur baby when she is with him. Nick needed medication and I could always rely on Carly to make sure he received them. (He always took them for her and not me!) adASTRA becomes family. You can't go wrong selecting adASTRA.

Carly loves my dogs as her own. She is very thoughtful and caring. My dogs are NOT easy, and she is…read morevery patient and knowledgeable when it comes to giving them what they need. We couldn't do life without her!

I love that I can go on vacation and know my dogs are in good care. I have 2 goldens, they can be a…read morelittle sensitive. They are happy when we drop them off and when we pick them up. I also LOVE that I get pictures everyday and see how much fun they are having. I highly recommend Pawfessionals!!

We recently boarded our dog Milo with Ruth for almost two weeks. We'be only boarded him at one…read moreother place before - and we were nervous to try a new place. Ruth came highly recommended, and so we gave it a shot! We couldn't be more thrilled with our experience. In Ruth's care, Milo had the time of his life! We received nightly emails about his day, which our children loved. She kept us up to date on his behavior, his activities and his new friends. Now, we will never use anyone else for dog-boarding! Ruth is now considered Milos family and a new home-away-from-home! If you need to board your beloved dog - consider Ruth! You won't find anyone better! Love, Milo's Family (Mike, Amanda, Abigail & Zachary)

Reasonable prices. Staff is friendly. I get pellets here and they will help place in my vehicle…read more Hard workers

This store has everything you would expect from an animal store. This store has so many animals on…read moreproperty. It's great to see the animals you could potentially be getting in person. I have been in and out multiple times and have never had a bad experience. The owners were nothing but helpful when I shared I wanted to get 4 baby ducks. They not only helped me prepare my set up but also shared things I should and should not do in their enclosure. They didn't complain when I called every day to see if the ducklings arrived. I enjoy this store and will be going back!

Everyone loves Wishbones! Especially me our doggies get nervous when they need a nail trim but…read moreSarah and the staff always make them comfy and the bath is a treat - to of us!

Very cute pet boutique. Lots of great products for a wonderful selection, cute bakery items and…read moregreat values available. Though space is small lots of products and great service.