Trying to get a refund for a flight that I cancelled well in advance. Rang contact centre at least…read more10 times. Always reply we will look into it but waiting 3 months already. On other occasions, contact centre even has issues receiving the call. 914£ at stake.... London nr also not working and no email available ..... Should actually give no stars review

Malaysia Airlines makes me proud to be Malaysian. This top rated airline reflects the best of…read moreMalaysian warmth and hospitality and consistently gets top marks for cabin staff and service from the international aviation press My sister and I flew home with Malaysia Airlines to visit our parents. We got a good rate online as there's usually a discount near the Eid festival at the end of Ramadan for Malaysian Muslims to get home and celebrate with their families. That's a good tip for cheaper fares The Malaysia Airlines website is easy to navigate and there's an online check in facility available The Alitalia staff provided the ground services at Heathrow and were excellent. Malaysia Airlines flies the Boeing 747-400 on its London routes and hasn't got any orders for replacement aircraft as far as I know. The B747-400 is comfortable in economy and there seemed to be a little more legroom unless I've shruck since last flying! The staff were there to greet all the passengers as they boarded and there was a genuine warmth to the welcome. There were complementary newspapers at the door of the aircraft. This warmth and hospitality comtinued throughout the flight and they were always helpful and accommodating to all passenger needs. There was a video on demand entertainment system with lots of new movies, old favourites, TV shows and games available. Sis and I were able to catch up with some recent blockbusters we had missed in the cinema. We were given 3 meals on our 12 hour flight. There's always a Malaysian option and a European option for food. Sis and I were glad to tuck into some Malaysian fare. There was a light snack served prior to landing. Kuala Lumpur International Airport was also amazing after the horror of Heathrow Terminal 3. Bright, high ceilings, lots of shops, lots of space. Friendly immigration staff - yes, really! Our domestic flight from Kuala Lumpur to Penang on a B737 was equally pleasant. Well done, Malaysia Airlines!

I am updating this review after our experience of waiting for a flight. We arrived at the gate…read moreapproximately an hour before departure. We found it odd that there were no staff members in the area. We saw crew arrive so thought the plane would be on time. Still no staff at the check in desk. The departure time came and went. All the passengers still sat with no information about what might be happening. After an hour and a half, one staff showed up and began helping customers who were lining up. About 10 minutes later, we began boarding. Still no word why we were held up. Planes on the runway were now backed up. At least we were told this. We were delayed 30 more minutes before take off. The Captain did come on to explain why the flight was so delayed. Could SAS not have told us this earlier? As a result of the delay we missed our connecting flight and what would turn into a very long evening and into the next day. I firmly believe that one of the most foremost things a company should strive for is to keep their customers informed. Come on SAS, it's not that difficult. I still give the SAS workers at the counters and desk a 5 star rating. Each person we dealt with was friendly, efficient and thorough.

Flight 1421 25 December…read more The Captain left the cockpit closing/locking the door leaving only one person in the cockpit. This would never happened on any other airlines and I have never experienced it earlier. I am a very frequent flier. Contacted SAS who principally stayed that there flights are safe and do not discuss this kind of issues with passengers. A very defensive answer instead of stating that they will look into the incident. Does SAS really have safe routines?

Lufthansa was my airline when leaving Heathrow Airport to go to Frankfurt Airport in Germany before…read moregoing home to Los Angeles. This was a short one hour flight so not having any entertainment system on the seat is fine. If it was a longer flight then that would be an issue for me. I didn't have any issues during my flight to from Heathrow to Frankfurt. I fell asleep the moment I got to my seat since I been up for over 24 hours working . I had the row all to myself and the seat was alright, it wasn't too uncomfortable. I woke up a little during takeoff and then went back to sleep. The flight attendant were nice, they mostly just offered water to everyone.

I booked a flight on Lufthansa to Scotland leaving from London. The airline changed my flight and I…read moreagreed not realizing the date to leave had changed. I tried for hours to rebook my flight on their app and their app wasn't working. Their chat and app are horrible. I finally had a good chat and ended up paying $204;to change to the date I originally booked. I'm also out $188 for the seats I paid for because it's a different airline. Adding to that, our flight leaving was rebooted by Lufthansa extended our layover by 4 hours and that flight was $70 cheaper and have yet to be refunded. The airline owes me approx. $320. This airline is absolutely horrible and I will.never book with them again. And their app they won an award for is horrible!! Very disappointed!!