We went to Europe and back on Norwegian Air. It's considered a budget airline, but everything…read moreseemed fine. We might have been lucky, but the flight departed and landed on time. Our checked luggage also arrived safely. The seats and bathrooms on the plane were normal. Norwegian Air charges for every little thing. It reminds me of Spirit Airlines and Ryan Air. They charge extra for: carry on bags that weigh more than 10 kg checked baggage (has to be under 20 kg) snacks (no free pretzels) a soda or water on the flight meals seat reservation for "low fare" tickets connecting flights per leg rebooking and more The whole check in process could be a nightmare if you don't arrive three hours before your flight. Maybe because they even charge for carry on bags over 10 kg, they require everyone to check in - in person - at the counter. The check in line for Norwegian Air at London Gatwick was super short (lucky?) and the employees were nicer here than they were at Oakland Airport. You can't check in online, so there's no point in downloading the app. Skip the optional package that includes a checked bag and food. Pay for your checked bag separately. The food is not good. Just make sure that you bring on your own tasty food on the flight because you may get jealous of what looks like yummy food (but it's not). The flight attendants are oddly snobby. They are more professional than some U.S. based airlines, but they are not friendly in general. The Boeing plane I went on had cool dimming windows and working entertainment screens that had plenty of movies and tv shows to keep me distracted from the long, non-stop flight.

Direct flight from London to San Francisco. Norwegian use the new Boeing 787 Dreamliner. The check…read morein was not as smooth as the other airline! I don't know is because the Gatwick airport or Norwegian themselves! The flight was on time and very comfortable. No problem on legroom. The seats has very good back support too. On board services are good. The flight attendants responded quickly.

Cheap cost of flight so wasn't expecting too much. The flight, service and food was slightly better…read morethan expected but, as I have said, cheap. Stopping off at Montreal but not being able to deplane was a drag but have to live with those bugbears.

Some time in august:…read more B777-300(ER) LGW-ANU-AUA-ANU-LGW This was one of the best flights EVER, The service was great and I even got a shout out! 10/10 totally recommend! New favorite airline. My mum went with me, so this is her review: I have been flying BA for decades and I have never been disappointed. It is an amazing airline, great service and super caring and friendly staff. My son's first flight on BA was when he was 6 months old and they really made the process smooth and stress free. Last August the staff even gave my son a shout out for writing his first book CSAA; The Darkness Awakens. My son was over the moon!. We will forever fly BA!

British Airways is definitely a great airline. The service and employees are awesome. I highly…read morerecommend this airline.

This airport never fails to amaze me, as this is my nearest airport I go here quite frequently, you…read morewill always find seats no matter what time of year as both terminals are massive. The walk to the gates isn't that long compared to Stansted, the passport control queues are mostly good but in summer they can be pain, getting out of the airport is so easy, you can take the local bus (MetroBus) towards Crawley, or you can take the National Express bus towards London or the train, The only bad things are the amount of delays they are, and the £10 drop-off charge, otherwise staff are so nice and friendly.

We took a direct Norse flight from Los Angeles Airport (LAX) into London Gatwick Airport (LGW)…read more They are a secondary hub for British Airways and one of the largest operating bases for budget flights. My experience with this airline is only as an arrival, as I travelled through other parts of Europe by train and by air. The arrival was quite smooth as far as international travel is concerned. We were able to get through customs quickly. However sadly no stamp on the passport for the international travel. Restrooms had abundant stalls but there were really busy. The handwashing stations were individually in each stall. I had a decent experience in the women's stalls where I was comfortable enough to brush my teeth and wash my face. However my boyfriend mentioned that the men's side was really gross, not clean enough to clean up and reset after the long flight. My favorite thing about this airport is that it is connected to a train system that will take you into central London or whichever surrounding area you need to get to. Navigating was pretty simple. A quick and convenient arrival. I would consider flying back into this airport in the future.

Flew Vueling from Gatwick to Spain and it was smooth and uneventful. They are similar to Easyjet…read morebut better. The boarding process was less chaotic, service was better and the seats had more room. Flight was on time and uneventful.

Checking in was chaotic with barely any staff available to assist passengers with the confusing…read moreprocesses. Self service baggage machines failed to recognise any booking codes meaning lots of people then having to queue to check baggage in manually. 2 out of 3 of our cases failed to arrive at our destination. We had to go back to the airport to collect 3 days later to collect them. One of the cases is still missing, 2 weeks on!! Our connecting flight on the way home was cancelled an hour prior to the scheduled take off. We were made to go through customs back to the checking in hall to check ourselves into the next flight and reassured that our luggage would be transferred onto our fight. Surprise, surprise we arrived and Gatwick but our luggage didn't. Our cases have now, however been delivered. I wouldn't recommend this airline and I certainly would use them again!

Bad Misleading information on website when booking…read more Zero stars if i could. Lady was no help with an attitude when responding to questions.

-1000 stars if possible! They do not deserve this generous one star review that I'm about to leave…read more First and last time flying with this airline and I have already voiced my opinion to my family, colleagues, and now my loyal yelp reviewers. Please stay far away from this airline as best as possible. I encountered the worst customer service experience in my life. For starters, the airline is definitely racist. My family and I felt completely attacked by the way we looked and didn't fit their profile of a native. We were chosen out of the hundred(s) other flyers to be "checked for our luggage size." They would like to make you believe that it was because our bags did not look like they fit the criteria of the carryon size luggage, but this is completely false. They did not stop another single soul to ask to check their bag size and then forced us to check in our bags at €60 per bag. No they did not allow us to check in one, they made us check in two. Which made no sense and there were three of us, but I digress. When we asked for the manager, the employees refused to go grab the manager. When we asked for their names, they refused to give us their names and then told us that if we wanted to make a complaint they could figure it out with the flight number, date, and time. Then they proceeded to cover their name tags so that we wouldn't be tempted to take their name that way. My dad ended up agreeing to paying for the luggage fees (even after the staff threatened to throw us off the flight) but refused to give him a receipt. How do you not provide a receipt after spending €120 on luggage check? On top of the bad service I received, I just want to mention that food on board isn't free. Not even water. The seats do not recline back. They have no onboard entertainment. & then they try to exploit you for money on board by asking for donations while sending a kid down the aisle to collect donations. There is not a single positive thing I could say about this airline. I reached out to their online support and did not help with the situation or the service I received. Please do yourself a favor and stay clear of this airline the best you can.

Absolutely deplorable! Our bags were not on our flight, we were never notified of this. If someone…read morebothered to speak to us they would know Edinburgh was not our final destination and we were the ideal worst people for them to do this to. Days later we still don't have our bags and continue to get the run around. Why can't any one give us a straight answer as to where our bags are? Why is no one doing anything to get us our bags?! It's saga or say our vacation is ruined. Who knew I'd be wanna my underwear in The sink and hanging them to dry ... smh

flight was delayed 4.5 hours. It was a connecting flight so we had to rebook the 2nd flight. They…read moresaid they would move our baggage to the new flight and they didn't so we didn't have our clothes after we got to our final destination. I wish death upon all those working for westjet

Klm is wonderfully effficient, even if the service is somwhat lacking. They do the best deals from…read moreLondon to Amsterdam, as well as student deals on long haul flights. They are very professional, and almost always on time. I've flown with them a number of times, and have found little cause for complaint. The service has been a bit cold from time to time on long haul flights though (which I tend to take more of, offsetting emissions whenever possible). The food is not always spectacular. Since its merger with Air France, it seems to have gone through a transition period and now offers a huge range of destinations. A stopover in Amsterdam can be extended for a day with KLM, so you can go and enjoy the diverse city for a brief stop. These days, reliability is more important than anything else, so four stars overall!

WORST CUSTOMER SERVICE EVER AND BEWARE OF FLIGHT CHANGES. I paid full fare for two first class…read moretickets to Europe for an anniversary trip. Without warning, the airline sent me an e-mail advising I would now be routed through Detroit (with no first class seating), resulting in a loss of nearly 6 hours in Europe. I sent an e-mail to customer service via their website, waited nearly two weeks, and got what appeared to be an automated response that basically said, "too bad, and you can't actually talk to any executives about it." This is not how you treat any passenger. Rude, Rude, Rude! Book on another airline. This one doesn't care about your business.

This place is crazy. They wanted £115 to take 2 of us from…read morethe South Terminal to N13. It's an hour drive, fair enough it's far but that was a ridiculous price! Instead we got an Uber for £65.

From the owner: We have the following facilities:…read more Safe and Secure Pick up & Drop Off Competitive fare Free meet and greet service GPS Tracking System Clean Cars Professional Drivers