Our flight sfo to Dubai flight was delayed a whole day resulting in loss of pre paid paid tours and hotel and LOTS of headache trying to remedy. Emerates was, and continues to provide very poor customer service. So disappointed! read more

Literally perfection. Big plans. Fresher smelling air. Decent food. Quiet. Respectful. Just what the doctor ordered.

Horrible experience with customer service. I had booked a flight from Kolkata to San Francisco via Dubai. I had qualified for the Dubai connect program, which would let me get hotel/visa at Dubai for the long overnight layover. So I confirmed the hotel booking well before the flight. At a later date, I called in to add an extra luggage to my ticket. Little did I know, they had dropped my hotel reservation while making the change. I came to know of this mistake at the check-in counter on the day of my departure. The people of the check-in counter were of no help although it was a fault on their side -- their only reply they cannot confirm a hotel in such a short notice. It was only after a couple of stern calls to customer service incurring heavy international roaming charges was I able to convince them to try to make alternative arrangements. Why even have such a program if you cannot live up to your commitments? read more

I heart this bird with all my liver ! Flew SFO-Dubai-Bahrain-Cochin-Dubai-SFO. Just logged in 20K miles flying both economy and Business Class. To sum it up - If you have not flown this, you don't know what Envy can be. Economy Perks: Great Leg room, night sky technology, individual entertainment consoles, good food, alcohol yada yada yada. Business Perks: Transformer Seats - seriously - 180 degrees into a fully reclining bed with in-built massage controls, alcohol, great food to keep you company, great service. Yes - I love the colonial dialect. read more

My wife booked a special trip home to see her family with our son. It's his 1st flight. At the time of booking they chose seats that were important for reasons I will not go into here. The were told these seats are theirs. That was October 2016. They have now been told they need to pay a further approximately $400.00 to now confirm these seats. Money which we currently don't have. read more

We flew Emirates SFO to Nairobi via Dubai. I know we saved up for two years for this trip, but honestly, it felt like the lap of luxury, and that was in economy class! Call me a sucker for wood veneer and playing Bejewelled in a i've-been-flying-for-10-hours haze. Best airline breakfast ever (the Asian vegetarian option). We had great customer service the whole time - though the long layover in Dubai wasn't exactly appealing. I don't recommend seeing Dubai by taxi in the dark going to & from the hotel. Bonus points for flying me over the North Pole. read more

Don't get fooled by the well paid adds for thier well spent fleet thet spent the money on getting bigger luxurious planes,fancy lounges at airports,importing model like flight attendants and forgot about the most important thing when yor taking a trip somewhere and that is CUSTOMER SERVICE Emirates you lost me today thanx to your rude untrained agents who just loaded me off so they won't risk delaying the flight and wouldn't wait till i solve the issue with the customer service agent on the phone. and not to mention too your ramp service agent who threw my bags on the floor and refused to wait till i get a cart you have a promise from me never to fly on your airlines again i'm disputing the payment and you won't get a dime from me even if i have to take the issue to court and sue you guys read more

I flew to Trivandrum via Dubai on Emirates this past month. I flew Business class the way there and Economy on the way back. I had heard wonderful things about the airline, but was simply NOT IMPRESSED. Airlines like Cathay Pacific and Singapore just leave Emirates in the dust. Business Class: The food was pretty good, but there was nothing to write home about and the seats were quite hard and the plane was old (my handset fell off at one point because the wires were loose). Additionally, I'm a pretty petite person but found the seat to not be pretty narrow. It may depend on the airplane, but I think we were on an A330 or something similar. Economy: I found the seats to be more soft than the ones in business but it was pretty crammed like any other airline. There were also no footrests that many planes have that come down from the seat in front (small simple bars even in Economy). This was just sad on a 16 hour flight. Customer Service: Outfits were cool, can't say much about the rest. I found the staff to be mostly impolite, uninterested. The announcements are only in Arabic and English. I thought this was pretty ridiculous on a connecting flight to India since much of the people in the plane may speak only Hindi or Malayalam. I was hit on the head by a piece of luggage coming out of an overhead bin when someone else opened it. I was NOT impressed by the way the airline officials handled it. I pressed the flight attendant button, no one came, so I was forced to walk to the back of the plane unaware of how bad my injury was. When I got to the back, I was yelled at for being out of my seat. I had to be stern with the flight attendant to get him to listen. Instead of attending to my injury, I was immediately grilled on what happened for the in-flight legal report, only after the form was started, was I offered any real medical treatment. Breakfast was served during the incident. The flight attendants basically told me that they ran out by the time my head wound was settled, but I saw them eating a bunch of the food in the back. SIMPLY NOT IMPRESSED. Perhaps when the economy was better, so were they. read more

As a long time Virgin Airlines fan, I was remiss to believe anyone could compete. Vivienne Westwood-clad flight attendants aside, Emirates was equally as good, if not better than any other airline I have ever experienced. My flight was from JFK to Bangkok (via Dubai). Let's just say "wow!". From the moment I checked-in to getting on the gorgeous new Airbus A380 jet, the amazing leg room in economy class, the massive 17" screens, amazing selection of entertainment to the delicious food and fantastic service, I cannot praise this airline enough. Add to this, they were actually the best priced fare to Bangkok this past Summer 2013! Seeing as how they are adding new routes regularly (JFK to Milan comes to mind) with special booking rates, Emirates is worth putting on your list. read more

I have been flying emirates for the past 10 years. But my recent flight experiences on them have been poor. Primarily their connections desk in dubai. Recently missed connection due to delay on Emirates 218 on Dec 28. The reason was fog which is understandable. But how they handled the situation was extremely poor. They were moving tired travelers from one desk to another after making them wait in lines. I had to stand in a line that did not move for a hour after a long lax to dubai flight and was then moved to another floor. On return leg on flight Emirates 217 Jan 12th, The stewards were too busy chatting than tending to customers. Emirates might be a big airline, but it's hospitality standards have definitely dropped. You can forget any positive treatment if you are flying economy. Safe to say, I'm done with Emirates! read more

I just returned from a non-stop flight from Dubai to SFO economy class. The amenities were better than one usually experiences in coach and the food was good. Inflight entertainment is plentiful and the plane is really clean. I also appreciate being able to check two suitcases. My biggest complaint was the inefficient boarding in Dubai - it seems that this process could use some management engineering to improve its efficiency. read more

I am out of words to have customer service handles mistakes of their own. After more than 14 days of back and forth with their team, promises to make adjustments to a rate error and lots of time spent with supervisors in India - the result after contacting customer service is sorry but it's your problem and we can't do anything. read more

Most Horrible airline award goes to Emirates. ( I understand now I am only a number and they don't give a crap about you , they dont believe in service or human rights for that matter ) expect no costumer service , forget trying to contact corporate or management once you have left the US or EU. I have used Emirates several times a and each flight I took I could see the dramatic decline in customer Service and Standard are even more OBVIOUSly biased and blatant disregard of Emirates Staff leaving from Dubai and Dubai management service when leaving Dubai or arriving to Dubai from countries that are not Western. I want to share my horror story, but how do you adequately describe a nightmare ? Well my nightmare was Emirates. In short I was traveling with my Best-y to Dubai for a few days , then to Bombay, and finally Vietnam for our travels all through Emirates. My Besty had left her manuscript,( she's a writer) on the plane with numerous hand edits. Tried calling customer service with Dubai number and was screamed at when the supposed "Customer Service Manager " could not understand what she was saying while trying to understand how she could and hung up on her after she asked the rep.to repeat things to her. Tried asking local Emirates staff who then told us to file a police report . The wild goose chase of incompetence revealed that . Not am I not in Kansas any more, most frighteningly it ended with AIRPORT SUPERVISOR , threatened us! Tried contacting everyone in Emirates from all the PR reps they have for all countries no reply, Customer service Emirates, in short after not hearing a response from a single person representing Emirates after the threat a realizing I will have to be traveling through this guys airport again for the rest of my journey I had to contact my Embassy because the guy HMAID who is the Airport Supervisor in Dubai pretty much said I run this airport and you can try to complain but nothing will happen. And he was right :( when the highest staff that represents the airline knows he has the ability to shove paying guest around and challenge their safety, is definitely a sign to run away, especially since it is also a government airline. The facade is great but when you really look at Emirates , like Dubai has no human rights so how can they fully understand customer service. It also does not help if you are a women , that country has major problems geopolitical that can be seen reflective through the airline, which is why I will no longer use them and support their BSS ( bull sh*** service ). read more

Overall, I had a positive experience with Emirates Airlines. However there was one negative as far as seat allocation went. I boarded the flight from Dubai to Adelaide, with my 4 children. We had booked our seats months before and I had as all bundled together in 3 set seater and 2 seats in a 4 central seater section. The flight was fully booked. A person was already in my seat when I showed. I was politely asking this man what seat allocation he was assigned. Anyway, a flight attendant showed and gave me the idea that this seat was double booked. This man had voiced his view that he wanted to stay there, so as to be sitting next to his wife for the flight. I was hoodwinked into believing that the seats were double booked and because I arrived after this man, then I should let him to stay in the seat. Amongst the confusion, I naively (at the flight attendant's direction) went into a centre seat amongst a 4 seater. I realized later that this was the man's original allocated seat. This meant I was a way from my kids and had a much less comfortable time, as I had movement restriction. All I am saying is, that the flight attendant should have just said that the original seat was allocated to me, from the beginning and I would have felt OK with taking it. Other than this all good !! read more

Dear Emirates, Thank you so much for emailing your customers promotion offers with contradictory information and for which you make the customers suffer even after accepting your mistake. Thank you so much for telling me that I can have an outbound flight on December 18th, but must complete all of my travel by December 10. Apparently you have found a way to travel back in time... or did you find a TARDIS​ and are allowing everyone to take a ride back in time? Doctor Who​ fans should be aware of this new development!! Thank you so much for accepting your mistake and telling me that you are now allowing me to commence my outbound flight till December 18th and complete all of my Travel + Leisure​ by December 18th as well. That definitely makes the terms and agreements more #logical for Friends of Frequent Flyers​ and Travel​ers everywhere...not! Lastly, thank you for misguiding me, wasting more than a week of calls to your office, and for delaying my chance to book a flight from this promotion to the last day so that there is now no chance of getting seats for the dates I wanted. Sincerely, The Frustrated Indian​/paki Once Loyal Customer​ and a Doctorwho​ Fan!! read more

I am a frequent flyer with Emirates airlines and usually have a pleasant experience however, on this occasion I am writing due to an unfortunate incident which happened on my flight EK016, seat 64B. During the landing of my flight, I was attacked by 2 British women who throughout the duration of the flight continued to drink excessively. They had clearly drank too much and acted inappropriately for almost the entire flight. Their seats number 65B and 65C.I asked the ladies politely to reduce the noise they were making as I (and many other passengers) were trying to sleep. They immediately reacted aggresively and started to insult me, my religion, my nationality and at one point physically attacked me by hitting me on back of the head. At this stage i went to get a member of the cabin crew who was sitting, as we were still in landing mode. This particular cabin crew handled the situation as well as she could have, reassured me that the passengers will be dealt with and held on completion of landing. Unfortunately this did not happen and the passengers were simply released as if nothing happened at all!I spoke to head of cabin crew as advised and reported the incident but they were rather unhelpful and did not seem to have a clue how to handle the situation...I believe there were at least 2 witnesses to this incidence from the team as well as a handful of passengers, many of whom helped me and asked if I was ok. After exiting the plane, I reported this incident to the police only to be told that the usual procedure would have been for any airline to report the incident to them directly, either during the flight or on landing. I was extremely shocked at the lack of support that we had from the crew after explaining our traumatic experience, and up until now we are still unsure as to whether or not anything was done. It was obvious from the look of the passengers faces and the cabin crew that these two women were incredibly abusive, physically and verbally. I was shaking with fear and just wanted to leave the plane but knew this should not go unreported. Not how I envisaged my holiday ending or New Year starting at all! What I would really like to know is, is this how Emirates usually looks after its customers? I believe the constant supply of alcohol to a rowdy pair of passengers only helped fuel the situation. Yet Emirates replied that this situation will be looked at after 14-30 days!!!! read more

Whenever you ask for service on the cabin it takes about 15 to 30 minutes before any answer.And sometimes they cancel before they check. About the Hotel on the way back with 2 kids ,I had to stay at the airport for overnight for 8 hours before my Lax flight. read more

Emirates is a great airline, though somewhat more expensive than the others. The only minor complaint I have with them is the inability of the attendants to heed and stop by when you have called them (using the call button). They also seem to have a system that randomly turns off these "need attention" lights requiring you to press them again. The planes themselves are generally wonderful and appealing - clean, wide etc. read more

I Booked ticket on emirates website from Cleveland to Hyderabad. It gave me connection jet blue flight from Cleveland to Boston. I was unable to checkin as jet blue was in middle, I called emirates for checkin assistance jet-blue asked me to emirates and when i reached emirates it asked me to call jet-blue. finally they both mentioned to checkin at airport. Emirates didn't provide me main meal, as i wasn't able to check in to specify meal. The cutlery was rusty out. I have photo for proof. read more

This is hands down the best international airline I've been on. So this past April 2009 I traveled to Dubai to visit my cousin. I was able to take Emirates from London. My flight out of SFO was United Airlines (which was horrible compared to Emirates). If I would of known beforehand about Emirates there would be no question I'd take a direct from SFO to Dubai. Anywho, what makes it so appealing and all that? Well as some of the previous review have stated everything is state of the art in terms of in seat entertainment I believe that individual lcd screens are like 15inches and the seats are what seats should be comfortable. The airline food was great for airline food and the airline attendants are pretty cute also. So if you've been on a United Airlines flight before you'll appreciate the statements I've made above. Its just what an airline should be, I hate sitting on long flights especially international flights on cramped seatings and busted tv equipment. Ultimately, if you ever have the chance to go to Dubai take a direct from SFO flying Emirates to Dubai you'll love it. Dubai as a destination thats another review but you should check it out also. read more

I submitted my concern regarding emirates airlines same day it happened 8 days ago. What happened after that is typical what to expect from a 3rd world country no matter how much money they have!!!! No response and ignoring their customers. This is why when it comes to travelling no more these Airlines who does not understand how to treat people in USA. They took my money to reserve an extra leg room seats and they not only they did not but they were careless and they did not apologize I am tired from this attitude they are have no care about customers service because with all their gas money they really do not care for their airlines to make any profit. read more

OUTRAGEOUSLY HORRIBLE AIRLINE I would give Emirates negative stars if Yelp allowed it. RUDE STAFF ------------ I'm used to Western customer service where businesses strive to problem solve. Emirates staff at all points has the rudest and least helpful employees I've ever encountered. Emirates staff were insensitive, rude, and dismissive. They simply do not care if they cause you problems on your trip. And they will not offer solutions. In fact, they look for ways to charge you more money or make your journey more inconvenient. DISHONEST ----------------- My husband and I took the airline from San Francisco to Cairo, Egypt via Dubai. When I booked the reservation, Emirates-San Francisco told us we would receive a free hotel room in Dubai until we connected in Egypt. When we arrived in Dubai, Emirates-Dubai told us we would not be given a room because it was only given to passengers on the early AM flight and ours was a few hours later. We were forced to pay several hundred dollars for a room at a location far from the airport. INCOMPETENCE ------------------------ The airline incorrectly typed my husband's name into its computer system at check-in and then refused to give him his boarding pass when we arrived in Dubai because the computer system didn't match his identification. It was nearly midnight and we were sent from office to office around their massive airport until someone finally confirmed my husband's name. LOST LUGGAGE ------------------------ They lost our luggage and refused to deliver it to us in Egypt when they finally found it two days later. My husband had to drive nearly two hours back to the Cairo airport to retrieve it. AIRLINE FOOD -------------- Overall the food was good. One meal, however, was highly spiced with a blend of unusual spices. After eating it my entire body felt like it was on fire and my face broke out in hives. This is the first time I've had such an experience. I recommend passengers bring extra food or snacks in case of food sensitivities. HEAD LICE ---------------- Upon our return to the United States I obtained head lice from resting my head against the cloth headrest on the Emirates flight. Never in my life have I had head lice until flying on this disgusting airline. It took me four days to rid myself of the lice. My skin crawls every time i see an Emirates commercial. FLY THROUGH IRAN ----------------------------- Given the current geo-political environment, I was disconcerted to see that our plane flew right down the center of Iran. From beginning to end, Emirates employees were so rude and insensitive that I will NEVER fly Emirates again. I'm sticking with British Airways and Lufthansa. We've flown both airlines for years and have never had a problem with either. read more

I'm greatly surprised to see so many negative comments on here. I've flown Emirates several times from different destinations (MXP, LAX, and of course DXB). And I've flown on both their Boeing 777's and Airbus A380. The A380 is by far the best aircraft there is to date!!! Now I've only sat Business Class so I can't speak for economy class or even first class (at least not yet...wink). Emirates Business Class is by far the best airline seat I've ever sat on any airline. It is very private if your on the window side, large console space, large screen TV, and the best part...the inflight bar/lounge! It's literally a party in the sky. The flight attendants are super friendly and accommodating. Other airlines should learn from Emirates in-flight service. Before departing, Emirates has is very own, non-shared lounge at LAX. Nice buffet and bar, comfortable seating and newspapers/magazines to read while waiting for the flight. And of course there's the chauffer service that no other airline in the US offers. Hence the Jennifer Anniston TV commercial recently that was aimed as backlash to US carriers. Anyway, I LOVE EMIRATES!!! read more

Emirates rescheduled my flight with out any communication to me. I had to rebook the flight once again, Emirates refused to adjust or refund the charges read more

I booked a flight for the family to go back to visit the family in the UK, a couple of months ago. Unfortunately, there was a bereavement in the family 4 weeks before the original booking date. Managed to change my original flight to the new dates but got stung for over $1100 for the change. It was in the same period, I could have bought new flights at the original fare paid. This airline does not look after its customers, the just took the opportunity to rip me off. I have raised this with customer service and just got fobbed off. I don't want other customers to be ripped off by this airline. What is worse, I had to chase them on several occasions to get a reply, to get this sorted. I think they are hoping that I would just go away. Travel with other great airlines, that won't rip you off, when you need help the most. read more

I have not yet flow with Emirates, but I have booked seats to fly with them for Myself, My wife and my Grand daughter. My wife is partially disabled, so I asked for a seat with more Leg Room, this was refused. I said the can I choose seat so that the three of us could sit together. They said yes, you can do that, but there is no guarantee that you will sit together. You can still choose them, but you will have to pay a fee of $AU540.00, and it is not refundable, if we cannot sit you together. I always thought that when you paid for a Flight, you also got a seat, without too much trouble. To me this is Blackmail and Robbery. read more

I personally believe in the non-existence of a 5 Star or a 10/10 concept. However, there are few things in life which provide us with that feel good factor. I have flown quite a number of times with Emirates now and my experience with them has been wonderfully good. The in-flight entertainment system is wonderful, their seats are very comfortable, their fares are amongst the most competitive. There have been times when i was not happy with their customer service but on most occasions their staff is very courteous and friendly. I recently had to cancel a ticket and purchase a fresh one, i was very pleasantly surprised to find that the cancellation charge was nominal, compared to some other companies which would straight away charge you $200 for any cancellation. Further, at the time of cancellation, they clearly told me that the new ticket's (which was a month away now) fair was only marginally higher than my current ticket fair. I, effectively paid a small price for my ticket change - which is how IT SHOULD be. I would hate to write a critical review should Emirates change and become another sad company in the future. For the moment, i quite love Emirates :) read more

From check-in to arrival, Emirates is the most luxurious and comfortable airline we have ever flown. We flew Business Class from SFO to Dubai, then Dubai to Hanoi. Fresh flowers decorate the cabin. The toilets are large, clean, with faux burl wood and necessary cosmetics. The Bulgari bag for both men and women is first class gorgeous. The flight attendants are very elegant and attentive, the lay flat seats with the extra cushion were heavenly, a full walk-up bar was available as well as hundreds of movies. Drank Veuv Cliquot champagne! The menu looked marvelous although I was so comfortable, I fell asleep and missed the service. Attendants offered to bring me something later. Upon departure, I was given a rose to match my outfit. The Business Class lounge in Dubai was the largest airline lounge we've ever seen occupying the top floors of two buildings. Showers, a spa (make reservations), and excellent complimentary meals provided making an 8 hour stopover fly by. Whenever I have the option to fly Emirates, this will be my top choice airline. read more

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Worst airline. Caution: Avoid. It is totalitarian, dictatorship. Services worsening everyday. Flight attendants ride,don't take care of customers. They sit, eat and talk all the time. If you ask for something, they call male guys like Vishal Anand, who is angry, mannerless, confrontational and threatening. Them he or someone like him will abuse you and may throw you off the flight. They treat you like you fly free. They say they hate USA and India. UAE may be giving our money to God knows who. Avoid this middle eastern dictator. They routinely lose and break bags, don't pay, don't answer. We need to support our country airlines. read more

No choice for me i have to give them at least a star. My flight was delayed and my baggage never made to the destination in kolkota. when i asked for the compensation Emirates staff told me they really don't consider Nepali passport as passport. wow you can discriminate people like that. I asked her to write down what she said. she refused to do so. and gave $50 for two bags like to a beggar. read more

"Emirates stole my Checked-In Bag" :::: Yes, Emirates stole my Mom's checked in bag. My mom,wife,baby boy travelled from Orlando to Hyderabad on June 10th 2018. Out of 5 checked-In bags, they were able to collect 4. A PIR was filed at Hyderabad airport and it's been 140 but Emirates website status shows Bag is not found yet. When I contacted Emirates they asked to fill a form with bills and rejected the claim saying the bills are not on my MOMs name. I don't understand how they expect a Visitor to possess Credit card in USA. I am never going to travel with Emirates ever. read more

Having flown with Emirates a few years ago, I knew that I would receive good service. But this was not the case. They made me pay for "overweight luggage" even though when I left SFO There was no such issue with my carry-on luggage. I did not even shop while in Dubai. And I even passed two check points where my luggage was weighed and there was no issue. Just before boarding, the guy at the gate weighed my bag and he said it was overweight. I told him that's not possible since my bag was weighed and I was not told it was overweight. He wouldn't listen and asked me to stand aside and "figure out what I will leave behind"!! What?! What did he want me to leave behind? My change of clothes or my laptop?! He was very rude and not helpful at all. Long story short, ended up paying $50 for my carry-on which is so unfair. After this, I will be making my annual travel with another airline. So disappointed. I've had to change my flight back to SFO to an earlier flight due to unavoidable circumstances and I'm honestly dreading getting on the flight in a couple of weeks due to what occurred. read more

Emirates as a group is the worst experience i have had. starting from the the gate to the attendants in Dubai. i spoke to supervisor by the name Elena/ ekena cannot fucking remember her name she was was very unpleasant to me. then i spoke to her colleague who was very nice to me God Bless his heart. i thought moving from British airways was a good idea and use emirates but i think i will be going back to British Airways. read more

We were very excited to be taking Emirates to Europe for the very first time because we had read some great reviews in the past about their Economy. Unfortunately, the flight that we just took on Friday was an absolute nightmare. We were on flight EK206 in seats 43A and 43B near the front. I am an average, 5"11 tall, 170lb medium sized guy and my wife is quite petite and slender. This seemed like a great choice because we thought it would be convenient to get off rather easily and quickly when we arrived at Milan MXP. Emirates boards from back-to-front which seems very smart. Upon arriving at our seats we learned, through a very rude Emirates attendant, that seats 43A and 43B have a tapered overhead bin designed to come to a sleek looking point and STANDARD OR SMALLER CARRY ON BAGS WILL NOT FIT IN IT. A rude attendant pointed to the back and said "You will have to find just any normal sized bin back there and put your bag in...". That made unloading and disboarding an absolute nightmare from the third row of the gigantic A380-800. Once we got through that awful situation, seats 43A and 43B were so cramped and uncomfortable that nobody could lean forward to tuck a small backpack and one Small-sized purse under the seats in front of us (42A and 42B). Everyone should avoid the first three rows of this model because it was like sitting on a hard board for nine hours. AWFUL AND A HORRIBLE FLIGHT EXPERIENCE! read more

Avoid Emirates at all costs. BAD BAD customer service and awful communication. My mother and I changed our flight date 24h before the trip for unseen circumstances, and as a result, we had to pay almost $ 400 for changing our flight which I understand. However, the problem was Emirates refused to give us a hotel room even though we have 12 layover time in Dubai and there is no better connection. Initially, I was going to buy the cheapest ticket they have, but they told me if I bought the econ ticket I would not get a hotel room; therefore, I paid more and purchased the econ flex hoping to get a hotel room. However, I did not get the room even though I paid more to get the flex ticket because I did not give them more than 24 hours to book the room for us. I talked to a supervisor and explained to her that my mom is elderly and she has a heart condition, but she did not help us. I had great respect for Emirates Airline, and I was excited to do business with them; however, they disappoint me, and will not do business with them anymore. read more

This is the worst airline ever! They are not accommodating whatsoever! If you want to change your existing ticket within 24 hours they will charge a $300 penalty per person! All their ads are bullshit read more

The flying experience was not too bad. Food service very slow in economy on LAX-DXB flight. The biggest problem I have with Emirates is they are just not eager to credit miles to partner airlines like Jet Blue. Of the three members in our party, one was credited properly, one after a lot of hassle and the other never. Kind of stealing isn't it. Even when I called Emirates several times never got miles for a trip that took place in August. Would I fly them again? Not sure. read more

I am writing to you today to unfortunately complain about a recent interaction I had with your booking team. I called your San Francisco, CA number on 04/24/2017 at 12:04 a.m. to make a change to my reservation. Unfortunately, the booking agent was extremely unhelpful, very rude and couldn't complete my request. On asking for a supervisor he very rudely shouted at me over the phone telling me "no, you cannot speak to a supervisor." After I insisted to speak to the supervisor he finally transferred me after keeping me on the line for 15 minutes, only for someone to hang-up the line on me and not even give me a call back. I called again to speak to a supervisor, and after waiting for another 15 minutes, the line disconnected and again I was not given a call back. It seems emirates supervisors and agents do not value the time I spend on the phone, which is again insulting to me. My entire family has been flying to the United Sates and back more than 3 times annually and the least I expected was this level of courtesy. It is shameful that emirates agents treat people this way. We choose emirates only because of your service level and courtesy but you have failed me here in every instance. I have multiple trips planned in the next few months and I am not sure, if myself or any of my family members want to fly emirates any more after such rudeness. I feel extremely insulted and degraded by the actions of your agents. This level of service is completely unacceptable, and I am very disappointed in emirates. read more

@emirates. I am shocked how they treat pregnant women, so if you want to be escorted off a flight as you are boarding because you are pregnant... after spending thousands of dollars with them... fly @EMIRATES. I booked @EMIRATES air several months ago for my babymoon (last trip before baby) . I called the airline prior to ensure 1. They would let me on at 7 months 2. I would have no issues with emergency exit row as pregnant person. As my husband and I boarded our flight to Athens Greece, we were greeted by the flight attendant who said " Oh how cute... how many weeks are you?" to which I replied ... about 7 months which is around27-30 weeks". At this point several flight attendants barricaded us from moving forward and said " DO NOT GO further you cannot get on this flight". I could not believe what I was hearing as I had called @emirates advance to ensure the proper measures were taken to avoid issues such as this (@emirates locate this phone call, don't you record these things ?) . Obviously, my doctor @weillcornell APPROVED our plans just several days prior, as I was no health risk and not a high risk pregnancy. As all of the barricaded around us they called security and their "supervisor" who was nothing short of rude, refused to let us take a copy of his badge, and repeatedly shouted at my husband saying to get off the flight . I told them I had called in advance and to check their records that stated this. The supervisor made some bogus phone call in front of us and 30 seconds later came back with " we have no record of that" . This started somewhat of a shouting match as my husband and I were both getting frustrated- it was midnight, I am 7 months pregnant, and we were getting tossed off a flight for a verbal informality of being asked how many weeks pregnant I was. After doing this god awful dance with @emirates for nearly a half hour , (with every passenger now looking and security called) we complied or else we would have been a viral sensation of "pregnant woman cuffed on plane". I was not going to put my baby in destress. As we proceeded off the plane we asked to take pics of everyone badges and ID's, they refused and turned their badges around. We were told that it is illegal to take pictures on the plane , and that is "their law" . It felt like a very targeted effort (being American) as we were told repeatedly whenever we asked a question this is "our law". As we were escorted off the flight by several people (like criminals) , the bogus phone calling supervisor dumped us back at the gate and disappeared refusing to help further- be it with a voucher or anything to make the situation a hint less mortifying... he told us to call customer service and went into hiding (luckily some of this was filmed) @emirates. So here we are stranded at 1 a.m. in Newark Airport in NJ - with thousands of dollars lost on the departing and return flight (booked @emirates roundtrip), missed connecting flights that were paid for in advance and 2nights worth of hotel fare, that I am pretty sure @emirates "customer services" could care less about. All of the Agents at the gate were told not to speak to us as we kept asking to recoup something...ANYTHING. We were then escorted by a kind woman who does NOT work for @emirates to receive our luggage and get out of @emirates hair. Of course you can call customer service as I did 7 months pregnant in a baron airport on a sleeping aid at 1 a.m. only to receive " I have put notes in here and filed a claim... so sorry for the inconvenience" I have received nothing else further @Emirates, you are a disgrace! Your lack of "customer service" , negligent and rude stuff have me wondering how you are even in business. My husband and I will never book with you again so BUYER BEWARE. read more

Their customer service in India is horrible. Booked a one-way flight from SFO-Mumbai, within 24 hrs requested to change it to a return ticket, they did so and applied a charge of $200 without my knowledge. The representative should've not only informed this to me explicitly but also should've made a suggestion that I would be better off to cancel the one-way booking free of charge (since they allow cancellation within 24 hrs without any penalty) and do a new booking all together. No point in trapping the customer for their ignorance. read more