My mom and I just got back from a wonderful weekend at the spa celebrating her birthday. We stayed…read moreone night at the Inn, enjoyed massages and the spa facilities, and ate at both Kensington's restaurant and the pub (in our white bathrobes mostly, ha!). We also did the afternoon tea, which was absolutely lovely and a good value. Our hotel room was clean, comfy, modern, and spacious. The spa facilities were also extremely clean and well kept, with the ladies locker room stocked with everything you could ever need. Every staff person we dealt with from the hotel to the restaurants to the spa was friendly and helpful. We really enjoyed the hot tub/sauna/steam room area.. yes, it was crowded a few times but I noticed that crowds in both the pool and hot tub areas tended to clear quickly and several times I had both to myself! I especially appreciated the thoughtful little touches everywhere, like cold washcloths available for post-sauna cooldowns and fresh flowers all over the place. The vibe was extremely relaxed and I appreciated that when staying in the hotel you get full use of the spa facilities even on check-out day. We had breakfast and lunch at Kensington's and also had the afternoon tea. Everything was delicious!! Good cocktails too. I wished the indoor pool had been larger to better accommodate busy times, and the spa treatments are definitely on the pricey side, but those are about the only two criticisms I can come up with about this place! We are hoping to make it an annual tradition!

I went here with a friend and I only had a day pass but my friend got two treatments, a massage and…read morea facial. When walking in I found a cute shop a little expensive though but there were cute clothes and spa items for sale. To the left was the area for facials, hair, nails ect. If you keep going you get to the check in counter a lounge and a juice bar that also serves cocktails. You go through a door on the left that leads to a pool area, gym, outdoor lounge and quiet room. In here are also doors to the locker rooms bin the locker room there are vanity's, showers, changing rooms, a sauna, steam room and hot tub. I spent the majority of my time in the hot tub and sauna. The vanity area provides deodorant, lotion, hair gel, hair dryer, a comb, q tips, & mouthwash. If you go back out and go to the right of the Enterence & up stairs there is bar, and then a restaurant with indoor and outdoor seating as well. The food was good, the spa was relaxing. The reason it has 4 stars instead of 5 is that the check out was long lasting because they were in the process of updating their birthday reward program and it wasn't matching there flyer on the counter. They did end up matching the flyer in the end it just took a long while.

WARNING, this is kind of long. Sorry!…read more Despite the fact that I had email and text confirmations of my brunch reservation, there was no reservation found upon arrival. Yikes. This was a birthday treat for my friend. But we were seated at a nice table and the host said there was plenty of room. The waiter was great. Took our beverage order and invited us to browse the brunch. Before we got up the host returned and asked if our seating was okay because we were near an outside door. We said it was fine, didn't bother us at all. When we returned from the brunch offerings, the waiter asked us if we were comfortable and if everything was okay. Yes, it was fine! Just as we began to eat, another man came over and asked if everything was going well. Sure, we said. Then he said we would need to be moved to another table because they were expecting a large crowd. Seriously? So, our plates were picked up and off we went. He told us to wait until the table was cleaned off despite another table right next to it being all set up. Now things aren't so fine as the food is getting lukewarm and I feel like I'm disappointing my friend. Fortunately, the food was excellent, and we were able to go back to replenish our plates. We paid the bill and as we were leaving, we saw the original space where we sat was still empty. No big crowd. Waters edge needs to dot their I's and cross their T's and communicate among themselves much better than they did today. An excellent restaurant might've offered to comp the one Bellini I had. The food and waitering was quite good. Otherwise, the attitude and approach was subpar.

Beautiful property! The staff was very nice checking in and parking was abundant. The grounds are…read morewell maintained and the beach is great to spend the afternoon on. Food is mediocre but there is plenty in the area to choose instead so wasn't that big of a deal

Great massage and cute place. Everyone was super nice and relaxed. I'll be back for sure next time…read moreI'm in town.

I was recommended this place by a friend and it's a great place to recharge in my area! I got…read moreeverything but the farmhouse sink massage which was great, but i would definitely try a different massage when I return as I know what I like now! I also got a lash lift and tint before a trip. This was my first experience for a lash lift/tint and I will definitely return when I want this service again! Staff is very nice. The space is cute!

I got a facial here and when I say it was the worst facial I have ever gotten, I am not lying. For…read morethe majority of the time, she lightly was just touching my head, not only was it not relaxing but it was making my head extremely itchy and I am 90% sure she was on her phone during it. It wasn't relaxing, didn't feel good, maybe 5 mins of product use, and when done, I had a massive rats nest in my hair. I cannot believe how much the facial was for how terrible the service was.

I come as often as possible. Usually just for a pedicure. I ALWAYS have Darianna as my nail tech…read moreand she is WONDERFUL!!! Caring, knowledgeable and always listens; she's the sweetest and I love her! You won't regret coming!!! The other techs are just a knowledgeable, so hurry and make an appointment now!!!!

Updated review as can't edit from last 3/2025 : previous 1 star review- I was given the wrong name…read moreby staff member and I'm Not sure why... The terrible facial mentioned in the previous post was by Jaclyn - not Leanna. Have had Leanna after I asked to see someone else and she was wonderful, professional, clean and lovely. Jaiden I continue to recommend for massage. I continue to visit as outside of that one very negative experience with that one facial with Jaclyn, I have had a very pleasant and worthwhile experience with Leanna for Facials and Jaiden for massage.

Terrible customer service. I had a gift massage given to me on my birthday. It was given on a piece…read moreof paper that got misplaced when we cleaned up from the party. They told me they don't keep records of gift certificates and if I didn't have the piece of paper there was no way they could help me. They told me to reach out to the person who gave it to me to ask if they could find the email - which felt like an awkward ask. So I lost out on my gift, but they still got their $$. No loss to them. Really unhelpful and really poor customer service and business practice in general. Who doesn't track gift cards?

Went for my first massage ever and I was initially nervous. Carla made me feel comfortable and she…read moredid such a great job relieving tension I had from pregnancy. Will definitely come back to see her!

Excellent massages for reasonable rates. I especially love the periodic emails offering discounts…read moreon last minute appointments.

Salmon River White - I always leave with bottles! Nice for them to offer some food to buy from the…read moregrab and go, wish there was a more permanent option on site. Would be nice to get small bites like fry's, eggplant fry's, Pizza, chicken fingers, simple food. However, food trucks that frequent typically have some good options. Staff is super friendly and does not bother you. Love that there is games to use! We always play Uno! Beautiful in the summertime, cozy in the winter!

Many choices of wine and beer, seltzer, etc. Great music when they have it. Service was great.read more

Well this is my second time at this spa. I have been to other big spas in the area like Mystic…read moreMarriott Red Door and Norwich Inn Spa; but this one is by far my favorite. The entire staff is always so nice. Lexi and Leah has taken care of us twice. And this time I met Rachel which was just as nice. Last time I worked with Janelle and had a few issues that she managed to help me joggle. I have always come in a group of 3-6. We have gotten facials and massages and all has been extremely satisfied with service. In addition we have used full facilities and have been pleased that everything is cleaned and working. I recommend that if anyone makes reservations to plan to stay the entire day and have some lunch at Fresh Salt restaurant. Is the best spa day ever. I didn't take any pictures because there were customers around. But feel free to go online and there's plenty of pictures.

Three stars because there were five-star moments and one-star moments and they averaged out to a…read morethree. The good: This is a true day spa with a robe, slippers and a locker provided. There's a lovely relaxation room with tea and snacks. My massage was wonderful, as was my friend's massage. The food at the hotel restaurant was delicious, and we were able to eat lunch there in our robes (though we were a few of the only ones). The bad: The amenities in the shared space with resort guests meant more of a hotel pool with a small sauna and steam room. Didn't feel as though the facial or the pedicure was worth the cost. The ugly: The spa was supposed to be open for another hour after our last service ended, but they decided to close early and kick us out into the pool locker rooms. These were crowded and not nearly as nice as the spa locker room. Very unhappy way to end a relaxing spa day. Super disappointed that they just decided to close early on us. "Please leave now, but give us lots of money before you go." Yikes!

MOLD!! Upon walking in, we were put into the lowest level of…read morethe mansion that smelled like water damage and mold. When looking at reviews online, it flooded six months ago and did not appear to have been handled. Only two out of our six room outlets worked. And they did not provide amenities to their customers. After arguing with the main desk we were moved one level up. Other than that, the scenery was well taken care of, and all though the pool closed early it was well maintained.

This place is definitely resting on its laurels. Very impressive when you get there but the actual…read morehotel part seems like an afterthought. Very randomly put together furniture pieces, ants in the room (came back to see my coffee cup from breakfast swarming in ants), and no refills on the soap which still come in the little bottles. Our room didn't even come with a Do Not Disturb sign. Also our windows had dew all over them and obviously had not been cleaned for awhile so we could not get a clear view outside. Housekeeping did a great job, though, and the shower got hot and had good pressure. No racks for your towel in the bathroom, though, so we had to hang on the shower door. Our mattress was nice a medium firm, I think we had to upgrade for it but it was worth it. Front desk was okay, not very friendly. When we left, the person at the front didn't say a word to us or ask how our stay was. Parking lot was frequently full with event guests, at least it's free. But bonus was there are fireflies! As an event venue, it was nice but the wifi caused issues with the photo booth which kept having to be reset because it wouldn't connect to the printer. Also the speakeasy room was obviously not very well kept, we even were treated to a millipede or a centipede crawling on the wall behind the guests as they sat on the sofa. For the amount guests pay, I think they deserve better.