Well this is my second time at this spa. I have been to other big spas in the area like Mystic Marriott Red Door and Norwich Inn Spa; but this one is by far my favorite. The entire staff is always so nice. Lexi and Leah has taken care of us twice. And this time I met Rachel which was just as nice. Last time I worked with Janelle and had a few issues that she managed to help me joggle. I have always come in a group of 3-6. We have gotten facials and massages and all has been extremely satisfied with service. In addition we have used full facilities and have been pleased that everything is cleaned and working. I recommend that if anyone makes reservations to plan to stay the entire day and have some lunch at Fresh Salt restaurant. Is the best spa day ever. I didn't take any pictures because there were customers around. But feel free to go online and there's plenty of pictures. read more

Three stars because there were five-star moments and one-star moments and they averaged out to a three. The good: This is a true day spa with a robe, slippers and a locker provided. There's a lovely relaxation room with tea and snacks. My massage was wonderful, as was my friend's massage. The food at the hotel restaurant was delicious, and we were able to eat lunch there in our robes (though we were a few of the only ones). The bad: The amenities in the shared space with resort guests meant more of a hotel pool with a small sauna and steam room. Didn't feel as though the facial or the pedicure was worth the cost. The ugly: The spa was supposed to be open for another hour after our last service ended, but they decided to close early and kick us out into the pool locker rooms. These were crowded and not nearly as nice as the spa locker room. Very unhappy way to end a relaxing spa day. Super disappointed that they just decided to close early on us. "Please leave now, but give us lots of money before you go." Yikes! read more

Not a lot of spas along the shoreline so there isn't a lot of competition for them, services are a bit pricey for the quality. The accommodations included with the spa and locker room are very nice and they have almost everything for you to clean up post services. The spa is very clean. I have had several services done here and no time has ever left me with a "wow" factor. Of course you can't go wrong with any spa service, as it should be relaxing. Facials: I have gotten several facials here and though they are good, they aren't the best. They always try to up-charge you every time to a facial peel or add on and try pushing a product on you at the end. (But pushing additional creams/ointments at the end is pretty common at most spas) There was one time the light lamp wasn't workout for extractions and the girl fumbled around and then just guessed what treatment was best for my skin. Massages: Again good/okay, just your very average massage. I haven't had any therapist stick out to me or absolutely "wow" me. I have made suggestions or preferences for pressure, but again, nothing great. No matter what massage i have received it has always just felt like a gentle back rub. read more

I think this is a great spa to go to. It's at a beautiful location where the Connecticut river meets Long Island sound. The waiting room is relaxing and filled with yummy drinks and snacks. The bathrooms are nice but not necessarily spacious. The actual service is phenomenal. If you're going to get a massage come here and enjoy it. Your body will thank you. I feel like the service is exactly what you pay for. I'm only deducting a star because I had a massage here and the fire alarm went off during it. It was not ideal and the staff didn't refund us or do anything to make up for the fact that the massage was ruined after. Otherwise though it's a great spa. read more

Went on a Saturday with my sisters, looking forward to a relaxing day. The relaxation room was anything but relaxing, loud, crowded with no available seating. My first treatment I was Having a body scrub, an 80 minute treatment. I was taken into my treatment 15 minutes late, and when I walked in, The therapist said, you're here for your deep tissue massage. No, I was here for a body scrub. There's very little apology she said oh there's a mixup. I told her no issue, I'll just have a Swedish massage. The massage was very good, but now I go to check out, no apology offered for the mix up, and they try to charge me for an 80 minute massage, and seemed put off that I challenged the time of my massage, which was only a 50. They seemed more concerned that the therapist was not going to get her gratuity on an 80 min service. After some discussion they changed charge. Such a turn off since I didn't receive the treatment I signed up for and it didn't phase them. I doubt I'll return, more relaxing places to spend my Saturday. read more

I have been coming here for three years. I love coming here for everything! They do everything from massages, waxing to nails! Everyone here has always been a pleasure to talk to. The only real complaint I used to have was with the answering of the phone, I would have to call several times in one day to make an appointment. That has been fixed and has changed dramatically!! If you are going to get any nail service or eye waxing ask for Michelle!! read more

The Spa - Saybrook Point - The relaxation room! Part of it anyways. - Day Spas Near Me - Old Saybrook, Connecticut

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The mad Russian and I had been working seven days a week since long before the holidays and desperately needed a break to relax and unwind. She knows that the only way to keep me from work or home projects is to take me away from my surroundings, so she was great to us both and booked us a weekend at the spa and the inn where the spa is located. We showed up promptly for our appointments and were taken back to the relaxing area until our techs were to come and collect us. The relaxing area is basically an away from the front desk location. Pictures will correctly show some nice appointments and furnishings to enjoy a soothing cup of tea or water. Its a common area for all waiting patrons and can get busy with the comings and goings of people coming in for their appointments. I wish it was a little more secluded from the high traffic and quieter so you could relax without the distractions of all the foot traffic. At other spas we have visited in the past, I could easily spend a few hours unwinding and relaxing from the bustle of every day life either before of after our appointments. Space is limited within the inn so there simply isn't the room to provide that sort of experience here- which is one that I really would have enjoyed. Best way for me to describe the relaxing area would be to envision the nicest waiting room at a doctor's office you've most likely ever seen. Well decorated but not an area to truly let go of the stress you came to release. Since the space is limited within the confines of the inn, everything seems compacted. I received a manicure in a room capable of simultaneously serving perhaps another dozen customers. Maybe it's the glass wall that seperates the reception area, but there are always views of comings and goings of other patrons. For me, at least, it would seem more like a get-a-away from the everyday world if it were more secluded and private. I already know I'm going to have to pay my bill upon leaving so I shouldn't have to watch that process for others during my entire appointment. I say these things because I truly believe that Sanno could be so much better by fixing some very minor things. It is certainly clean and my service was excellent- if I could add another half star for that, I would. The young woman who provided my hands with some much needed TLC was friendly, talented and took her work very seriously. The reception desk was also very friendly and made you feel welcome. I guess I'd boil it down this way- I came to an "inn" to get away from the city life for a bit. I work in NYC. I needed an escape from the cosmopolitan surroundings you'd usually find in an upscale nail salon. It feels incongruous to be at a relaxing inn and then go through a door and be back in the city I left. We plan to revisit the inn again and would return for services in the future. I will, however, come armed with the knowledge I now have and lower my expectations for relaxing and maintain my confidence that the services received will be top-notch. read more

Our experience at the Sanno Spa was spectacular! Betty greeted us as soon as we came in. We were a party of seven and all the staff were accommodating and friendly. We can't wait to come back. read more

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Amazing day...used the pool, hot tub and sauna before walking to lunch in our spa robes, bathing suits and flip flops. Lunch was delish with a great view. My massage was soo good and just what I needed. I drooled while on the table and could barely stand up when I got off the table. Had the bestest day and cant wait to go back!!! read more

During our annual mother-daughter trip we spent a day at Sanno Spa. We all did the Ocean Memory Body Ritual. It was a fantastic triple treatment. The spa was nice but the amenities are not actually part of the spa. They are a part of the resort so there are families enjoying their time as well. We were on an adult trip and would have much preferred a childless hot tub, pool, steam room and sauna. It is described at unisex but does not indicate family/children. We were able to use the fitness room as well and because we had time to kill between the three different appointment times that was definitely a bonus. Overall it was a pleasant experience. read more

I have been here many times and to be honest I always leave underwhelmed and after my last experience I felt compelled to write a review. The services are grossly overpriced for the quality of service they provide. I was here most recently for a prenatal massage- and while my massage therapist was pleasant and the service was fair (I am 34 weeks pregnant and desperate for any relief) - the experience from the beginning left me with a bad taste and I will not be returning in the future. The front desk staff member that checked me in was unfriendly and being 34 weeks pregnant my belly is rather large so once I got into the locker room and put the provided robe on it barely closed over my belly. I had to go out of the locker room in a tiny robe and asked a service provider who appeared to be in between services if they had larger robes - she was very helpful and met me in the locker room with a larger robe. Having worked in the spa industry, I believe that if a client comes in who is booked for a prenatal massage it should be automatic that they are offered a larger robe by the front desk staff as a courtesy- especially when the services are as expensive as they are at Sanno. In the past I have had massage therapists that have talked the entire time; estheticians who have talked the whole time trying to sell products- just very disappointing. The reason I have frequented this spa is because of convenience of location- however I believe this will be my last visit with this facility and I will be more willing to travel for quality of service at a fraction of the price. read more

I have a pedicure here for the first time and was very pleased. My technician was professional and friendly. She did a great job!

Amazing! This was my 1st spa experience ever. I never so much as had a facial before, and honestly I was nervous about the whole idea. I went with 5 of my friends (it was a wedding party), and they were more than accomodating. They worked with us to set up a great package. As soon as we walked in they greeted us, showed us were everything was and asked if we needed anything. They were all SO nice. Of course I can't remember names (ugh). The place is gorgeous. They really made me feel comfortable, which I wasn't expecting at all. My friends and I even said that we're making it a point to come back soon. read more

I am not a person that goes to spas often because I can't afford it, but I have had spa treatments. So myself and a friend went there for a package spa day. The massage was very good, the pedicure was a joke for the money and the facial was someone putting their products on your face and trying to sell them. The techs that do these services are professional and pleasant but I felt very rushed. The locker room was so small that we could barely have privacy getting dressed or undressed. I was not impressed. Their prices are crazy high I guess that is because of location. I would never go back again. My friend who has been to many spas said the experience was not worth what we paid. read more

In need of some pampering? Head straight to Sanno, the luxury spa at the Saybrook Point Inn. After check-in, you're escorted to a serene changing room and handed a fluffy robe and slippers. Next stop, plop down fireside in the lounge, with a cup of herbal tea (or prosecco if you prefer), to wait for your aesthetician. I would have been perfectly happy hanging there for the rest of the day, but Angela arrived promptly on time. While there are plenty of therapies to choose from, my facial, an Eminence Arctic Berry Peel & Illuminating Peptide, seemed like just the ticket for my dry, aging skin. I learned quite a bit about skin care from Angela, not the least of which was the difference between an Aesthetician and an Esthetician (I always thought it was just a variation of the spelling), but an Aesthetician has completed more training. Angela is an Aesthetician and obviously LOVES her job. I asked for an explanation as she went along and she cheerfully complied. After a quick steam and a good scrub with a Clarisonic (might have to get me one of those) to allow for deeper penetration of lotions and serums, she applied the organic peeling mask. The peel stimulates the collagen, brightens the skin, and lifts fine lines and wrinkles. I loved the application of Eminence's Hibiscus Instant Line Filler so much, I bought it (after promising myself NO MORE skin care products). I saw the results immediately; it blurred the lines on my forehead and those dreaded "elevens" between the eyes. The peel is recommended every four to six weeks, and I will definitely be heading back for more Angela. Arctic Berry Peel and Illuminating Peptide facial is $140. Good to know: Eminence is a plant-based organic product line from Hungary. The practitioners customize every facial to your unique skin. You can easily spend the whole day here, with a slew of other treatments available from mani/pedis to day packages including massage, facials, and body polish (next time!), plus waxing, from brow to Brazilian. Key treatment: Organic Peel read more

I went there with a group of friends for a spa day. I'm not someone who frequents spas a lot, but I have been in a few, and yes the spa may not be huge but I thought the facility was wonderful. It was very beautiful and inviting. Very nicely decorated and it was just a relaxing and soothing environment. We were warmly greeted by reception and brought back to the locker rooms and given sandals and robes. We had access to the pool/ hot tub/ steam room/ sauna area in between our services as well which was nice. They had a lot of amenities for us to use, and really thought of everything to make your trip to the spa ideal. However in talking after our treatments we noticed there was some discrepancies in the services we got. I know therapist/ tech is different but they may want to work on more consistency. A bunch of us got some of the exact same services and talked about our experiences after only to find out that some of us got more out of the service than the other. For instance one person got a shoulder and arm massage with her facial and her neck and decolletage done during the facial, and the other one just got her face done by her practitioner and nothing else. In some instances it seemed like the practitioner was rushing, and one friend even noticed her practitioner was trying not to fall asleep. Even with that said I must say the staff was very friendly and kind and personable. read more

I was very disappointed in this spa, and rarely write reviews. I surprised my mother for Mother's Day and took her here. The staff was cold and very loud for a spa atmosphere. The girl who did my facial got creams in my eyes and my eyes were burning. She walked out the last 10 minutes and told me to relax and then quickly applied cream which she got in my mouth! I have been to many upscale spas and I would definitely NEVER recommend this place, especially for the $350 it cost me! Next time I'm going to Norwich spa where everyone told me I should have went. Save your money and go elsewhere. read more

The physical location is fantastic -- the indoor and outdoor pools both have views of the ocean. Sadly, the place has really changed for the worse --before this place was Sanno and Fresh Salt, the service in the spa was warm and personal and the food in the restaurant was imaginative farm to table. Now, the whole place has a corporate feel and as others have noted, the therapists are mediocre at best and incompetent at worse. It is really too bad as coming here used to be such a treat! I tried asking name for some of the therapists who had been there for years I used to see -- they had all left. The last time I came here, the therapist talked about herself throughout the treatment. Not what I wanted or paid for; and what she did to me was strictly meh. I have had much, much better elsewhere -- and for less money, too. The only reason the place is getting two stars rather than one is the view. One more thing: they do NOTHING to control the noise level in the pool area--it is often filled with extremely loud (and sometimes drunk) hotel guests.....I say "often" because I used to love coming here so much that I gave it several tries before I gave up on it. Really sad changes! read more

This is strictly for their customer service via telephone. I was trying to purchase a spa package for my parents as a gift and whoever answered the phone was one of the rudest beings. He promptly put me on hold after I explained what I was looking for (it was a simple request, i.e. tell me about your packages/what you have to offer). Nearly TWENTY minutes go by and their end of the line began ringing. Nobody answered after some 15 rings, so I hung up. Safe to say I won't call back, totally not worth it. If I'm ever in the area (which is highly unlikely) I might go in. But for such rude service and astronomical prices, I think I'll pass. read more

I just came back from a girls spa night.I had a salt scrub by Audrey which was nice. Then I went into another room for my Swedish massage (by Audrey as well) and Audrey did a great job.. but the room I had was right next to the gym so I heard a loud banging noise during half of my spa experience. The banging was the weights or the bench press machine or something. It was ANNOYING and not relaxing. I asked Audrey what the banging nose was and she said "oh, that's the gym, it's on the other side of the wall. We always have issues with that." I mentioned it at check out and they said "sorry", but they should have offered me even the smallest discount. If you go, ASK to NOT be in the room next to the gym. I don't understand why they would even continue to use that room if they know they have issues with it!! It is a SPA after all and it's suppose to relax you and at $120 for 50 minutes, it sucks that I heard banging for 30 of those minutes! Also, they automatically added 20% to my bill for the gratuity which isn't right as the massage therapists have no incentive to do a great job.They should add 15% and let you add more if you feel like they deserve it (which I do) ALSO, when we came to the spa, the front desk took our coats to hang up in the closet behind the desk and we went in to change in our robes. We left a few hours later in our robes and went back to our rooms. The next day when we wen to check out we searched the whole Inn to find our coats then we asked the spa ladies if we left it there and they pulled our coats out. They should really remind people to take their coats when they check out from the spa or make a note in the computer about giving back coats! Kind of a silly set up. THIRD, the spa pool is open to all hotel guests so if you want a peaceful dip in the pool, it won't happen as kids and families are doing cannon balls. A spa should have a separate pool for spa guests only. I LOVE the Inn but I'll skip the spa next time and go somewhere else. read more

Disclaimer: I have not had a service here yet but have booked numerous massage appointments for my father who LOVES his appointments with Sarah. I live out of state but send my father there for special occasions and he is always treated very well. I have to give a special mention to Betty, who helped me with a gift certificate issue. Betty went out of her way to give excellent customer service. She was very diligent on fixing the issue. Thank you Betty, Sarah and the Sanno team for taking great care of my dad! read more

My husband and I got a couples massage here this past weekend and had a really nice time. The decor and set up of the spa is beautiful. Very modern and serene - evocative of a beach vibe without being cheesy. I got a deep tissue massage and prefer a strong pressure to get my awful knots out. My therapist was strong! I loved it. (She checked in with me to make sure nothing hurt.) Friendly, professional staff. I like that tip was included in our service. Will definitely be back to Sanno. read more

My bestie and I met here for spa pedicures. I have been here a handful of times before but will never go back again. We both got the mini-pedicure which is about 20 minutes. The mini pedicure was basically them washing our feet, picking the cuticle off, filing and painting our toe nails. It used to be that they would scrub your feet, do the paraffin wax (on your heels only) and massage and cream your legs and feet in addition to the above services I mentioned. While the service was very good the price they charge is a rip off! It's $39 and they add the 20% tip on themselves plus tax its just under $50. NOT WORTH IT AT ALL!!!! read more

Not impressed. Maybe I'm a spa snob because I used to work in the industry, and know what I like. I had 4 services done in one day; body scrub, massage, facial and pedicure. I had two separate employees, one who did the body services, and the other for face and nails, and I will say they were both pleasant. The services themselves were underwhelming. Best part of the body scrub and massage? The shower after! I get better massages at better prices at Massage Savvy in Guilford, which is my "monthly" place. This was supposed to be a treat day with full services. I hated every minute of the facial. There was no massage, nothing relaxing about it. She kept trying to up-sell me to a peel, after I repeatedly declined, saying I just wanted to relax, that I used to be a lead esthetician and worked specifically with those products and know all about it. She just wouldn't let up and kept talking through the whole thing, which felt incredibly short too. Seeing as this was the last service of the day, I was a bit put off, but hoped to relax in the facilities after. Well, you can't really do that unless you want to walk across the hotel lobby in your robe or bathing suit, because the "amenities" aren't attached to the spa! They're shared with the hotel! No thank you! Packed up and left. $400 worth of disappointment. read more

My husband and I had a wonderful stay at the inn in December. It was a much needed break from work, children, and life and all lived up to our expectations and more except for the spa. I booked three days of services and kept waiting for it to get better. My husband cancelled his services after his first day, but I kept going. I asked for advice on possibly choosing the wrong services. I found the brochure to be misleading in their descriptions. I was pointed in the direction of the spa owner by the receptionist and waited to speak with her but she left too quickly for me to greet her. I then emailed her explaining my dissatisfaction and asking for guidance in choosing services and not only did she not return my email prior to my last day of services but she never responded at all. As a fellow business owner, I find that to be unacceptable. I can not fault the therapists but found all services to be mediocre and lacking. Nothing spectacular. read more

$289 for a couples massage that consisted of light rubbing and long pauses of no touching at all. I nearly said something I was so frustrated I was not being massaged the entire 50 minutes and then the bill is the worst. The indoor pool is tiny and smells like chemicals and outside is very tight and packed with tons of kids running around. Just awful. read more

I had an amazing facial by Angela! She was professional and warm in her manner while giving me a facial. I left feeling young and alive, my skin felt great and couldn't wait to return for another Artic Berry Peel. Thank you Angela also for my nails & pedicure. read more