My experience with this individual was extremely disappointing due to his lack of professionalism…read moreand customer service. I contacted him on two separate occasions, and simply because I expressed that I was unable to meet with him twice, his attitude changed completely. Rather than handling the situation professionally, he responded with unnecessary hostility and disrespect.
This was especially frustrating because I had previously given him another opportunity despite concerns from past interactions. On a prior visit to my apartment, his conduct had already raised red flags, but I chose to give him the benefit of the doubt and hired him again instead of taking my business elsewhere. Unfortunately, that trust was misplaced.
A true professional understands that scheduling conflicts can happen and treats customers with courtesy and respect regardless of the circumstances. Based on my experience, he demonstrated a lack of professionalism, poor business ethics, and an unacceptable attitude. Perhaps he has enough customers that he feels he can treat people this way, but that is not how a reputable business should operate. I would not recommend his services based on my experience.
Cesar.
My experience with this service provider was extremely disappointing and, in my opinion, highly unprofessional.
After I expressed concerns about scheduling and the way I was being treated, instead of handling the situation professionally, he became defensive, dismissive, and argumentative. Rather than trying to resolve the issue or offer another appointment, he told me to "look elsewhere," said it would be the last time he serviced my apartment, and then blocked me. That is not the level of customer service I expect from someone operating a business.
I also disagree with several statements he made publicly. He claimed I didn't pay his full price, which was not my experience. Every time he serviced my apartment, I paid the amount he requested. He also implied that he had been servicing my apartment for years, when in reality he only serviced it two or three times, with each visit occurring roughly six months apart.
Instead of addressing legitimate customer concerns, he chose to attack my credibility and respond with statements that I believe are inaccurate. In my opinion, that raises more concerns than the original issue itself. A professional business owner should be able to handle criticism respectfully, communicate effectively, and work toward a resolution--not argue with customers or block them when concerns are raised.
I'm sharing my experience so others can make their own informed decision. Based on how this situation was handled, I cannot recommend this service provider.
