Very excellent private practice! Amazing staff. The office manager at the front desk is very…read moreknowledgeable and makes scheduling an appointment easy! With COVID, the staff is very on top with following CDC guidelines, as they are constantly cleaning/wiping things down! It's a laid back office where you will definitely feel comfortable and confident. Also, if you don't have insurance it is one of the most affordable places in the area!!!

Service over the past few years-no bueno. If you have any issues with tooth sensitivity or requests…read moreto be accommodated for the issue, it is taken as a personal attack this dentist's practice. I called in recently to have a tooth looked at because I had ongoing pain and something that felt like a crack in tooth that was filled not too long ago. I was worried, because , I ended getting a tooth pulled early in the year, after this dentist ignored my concerns about that same tooth some time prior. So with this new tooth, I requested that she inform if there was any problem, and that I reschedule for another appointment, to have the tooth treated then because of my work schedule. She was non-responsive. She examined and prodded my tooth with different tools. I asked what she was doing and if she seen a problem, she looked at me with a smirk on her face and told me to "sit back". I got out of the seat, and explained my problem, and proceeded to leave. She then said there was no decay or any other seen problem. Her staff have become rude. I have gotten one too many rude looks and sarcastic remarks from them. Apparently I now have no privilege to pay my bill via card by phone. I believe she works best with children or just folks she deems worth it from the neighborhood. I have already cancelled further appointments. Leaving this place feeling super embarrassed. After, over 10 years of going to this practice, since I was a child,not sure what happened.

This Dental Group is an award-winning Group. Don't miss out…read moreon their GREAT care!!! NY Nicky

I had a good experience at White Spruce dental. I had my teeth cleaned and I was very satisfied. I…read morehighly recommend them.

My son has been a patient at this dental office for quite some time, and we've usually had positive…read moreexperiences, especially with his regular dental hygienist. However, today's visit was extremely disappointing. My son has special needs, and consistency and familiarity are very important for his comfort and cooperation during appointments. Despite this, he was assigned a different hygienist without any prior notice or consideration for his needs. On top of that, we were made to wait while another patient who arrived after us was taken ahead of him. There was no explanation, acknowledgment, or apology at the time. When I brought my concerns to the front desk, the only response I received was, "we dropped the ball," which felt dismissive and did not address the situation in a meaningful way. This entire experience showed a lack of communication, sensitivity, and respect for my son's needs. I truly hope this office takes feedback like this seriously and makes improvements, especially when it comes to accommodating patients with special needs. Because of this review I wrote on Google I was called and told me my husband and 4 children can't be seen at this office anymore because I blasted them to the world.

Could not be more upset with Aspen dental. Had my wisdom teeth removal surgery scheduled for end of…read moreApril and had confirmed pricing. I get there and they tell me it will be 2k from my 400$ pricing they had told me previously. As of April first the surgeon no longer takes any insurance. They also did not quote it correctly and did not put my impacted teeth on the quote which raised it to 3k. I did not receive any phone call or notification that they had changed coverage.

Had an awful experience at this Aspen Dental. Full disclosure, my husband and I each treat at a…read morefamily dental office, but they were closed for the Friday before Labor Day, and my husband needed immediate treatment for an abscessed tooth. We called the hotline and got an appointment for 9:00 am that day to get it pulled. Once we arrived, they did take my husband back promptly, but were trying to do everything but take out the tooth. Tried to get him to do a cleaning, tried to measure him for dentures which he doesn't need yet, and just generally ignored his very painful tooth. Once they finally agreed to pull it, they told him they couldn't do it at that appointment, that we needed to come back at 12:45 to do it. This was at 10am, after they'd been yanking him around for an hour with all the other baloney. I was pissed. Next, they call in a prescription for Amoxicillin and Ibuprofen for him to take before the 12:45 appointment. Both of which he is allergic to, and was written on 3 different forms. Thank god the pharmacist caught it, and called both us to tell us, and the dentist to get something else. Once we returned for the actual tooth pulling, of course they made him wait a good half hour to take him back. I will never return to this establishment, will not recommend it. Careless allergy errors and keeping a patient suffering for 4 hours beyond what was needed is ridiculous.

I originally posted this review under a different location by mistake, even though I had never…read morevisited that office. This review is intended for the correct location. This dental clinic is part of the URMC hospital system. In addition to regular dental appointments upstairs, they also offer urgent dental care for patients who are not already part of the system, which is incredibly helpful in an emergency. They accept most insurance plans. My only minor complaint is that the signage and check in process could be clearer. If it's your first visit, it may take a little extra time to figure out exactly where to go and how to get started. For routine dental care, you can receive comprehensive treatment here, but be aware that scheduling an appointment may take some time. This is on the first floor. If you just need a dentist call in and make an appointment with general dentistry. For urgent care, you complete a form, wait to be called, and then are seen based on the severity of your issue from my view point. From what I understand, Mondays and Fridays tend to be especially busy. I arrived a few minutes after 8:00 AM for a dental emergency, and the waiting room was already full. Even so, from check-in to the completion of my visit, the entire process took about an hour and a half, which I thought was quite reasonable considering the circumstances. Of course, the total time will depend on the treatment you need and how many patients, staff and what they need to take care of. The staff were pleasant, helpful, and professional. The dentists, hygienists, and other clinical staff were knowledgeable, friendly. One thing to note is that you may be treated by dental professionals who are completing advanced training or working toward licensure in the United States. Many are experienced dentists from other countries. Rest assured, they work under the supervision of licensed dentists and instructors, so you are in very capable hands. The clinic is easily accessible by public transportation, and there is a parking garage available on site. However, parking is not validated I know it's annoying and believe me people were annoyed. Oh well.....

Eastman Dental Specialty Care claims to be for people with disabilities or those with for complex…read moreneeds etc etc etc. I have epilepsy and always have to battle for basic human care not only with them but with university of Rochester as a whole. I have started the process of getting my extractions done so I can get dentures. (Well partial dentures because they decided on their own that they want me to have partials and I have no say in my care) anyway so i have advocacy for pain management and doctor letters and everything explaining that pain is my number one trigger of my seizures. Their advice when they pulled my two front teeth was advil. I give up on advocating for myself and everyday since May 11th when that procedure happened I've had at least 1 if not 2 seizures a day. They dont care about the disabled. They will lie and say they dont take medicaid or medicare and then leave you in pain for apparently what could take up to 3 weeks which if you are a compromised patient like myself could end up in some not so pretty situations. I've gotten to the point where I've given up and don't care if I have more seizures or even break my 9 year grand Mal free streak. I have a no medical assistance order and when I die due to their incompetence my family will be rich.

Very good dentist. Both Dr John and Dr Marino were very friendly and work well with my two young…read moreboys. They get really excited about the balloon animals at the end. Highly recommend for kids. Although they don't do major procedures but for fillings and cleans I would definitely keep coming back.

Average dentist. They don't let you make appointments six months in advance, like most dentists…read more They send you a postcard closer to when the six months is up to schedule an appointment. My two children go to this dentist. On our last visit, they came to get them from the front desk 20 minutes after the scheduled start of the appointment. They do make balloon animals at the end and send them home with new toothbrushes and floss. We live 20 minutes away, may have to look for a new one closer to home. Nothing that wows me as a parent.

friendly, kind, all around great Dentist . Dr. Howell did everything possible to make sure I was…read morecomfortable and the lovely dental assistant whose name I did not hear was fabulous!! I would recommend these people in a heartbeat!! And the receptionists are great at interpreting mumbles because of having a mouth full of gauze!! As well as being helpful!!

I've been going to Dr. Chen for years now. I trust her and her staff completely with not only…read moremyself, but my mom and my little brother. I know a lot of people are afraid of the dentist or don't like going. I honestly look forward to my next appointment because the staff is just so awesome!

From the owner: Our specialties include but are not limited to New Patient Exam, Dental cleaning and exams, Dental…read moreEmergency Services, Caries (tooth decay) Prevention, Esthetic Prevention, Periodontal Therapy, Cosmetic Dentistry, Teeth Whitening, Veneers, Crowns & Bridges, Root Canal Treatment, Dental Implants, Denture Repair, Wisdom Teeth Extraction, Sports Mouth Guards, Sleep Apnea, Oral Cancer Screening, Nitrous Oxide (Laughing Gas) Sedation, Second Opinion Consultation and more