Poorly run hotel!!! We reserved a junior luxury suite at the Emerson resort and Spa on a Friday night. Upon entering the room it was pretty underwhelming...for $350 a night, one would think the word "luxury" would offer more than some old furniture, a 32" flat screen tv, a very old microwave and mini fridge. We were able to see passed these small things, however having clean running water is something we take very seriously. Our room came with a jacuzzi tub. Upon turning on the water I noticed a strange odor coming from the tub. I wasn't sure if it was the tub or the water so I decided to drain the tub and start again. I repeated the process to find BROWN WATER coming out of the faucet!!! Not only was it brown, but it smelled like sewage. We called the front desk and were told to let it run for about 15 minutes. We were not offered a maintenance person to come assess the situation. For $350 a night, we had to deal with plumbing issues?!?! However, we did as instructed and after well over 15 minutes our water was still brown and smelly. Our next option was to get downgraded to a smaller room and receive a $10 credit. Yes, TEN DOLLARS!!! When I asked to speak to a manager I was told they were in a meeting. We were then told they would give us 20% off the smaller room. We decided to try out the other room and it was no better. Smelly brown water!! Needless to say, our stay at the resort left a lot to be desired. We were not able to shower or brush our teeth. If we hadn't driven well over 2 hours we wouldn't have stayed the night. We left as soon as we woke up that morning. Water is a basic necessity. It is not considered a "luxury" item. I'm surprised the place is still in business and hasn't been shut down by the board of health!! read more

Emerson - Brown smelly water coming out of faucets - Venues & Event Spaces Near Me - Mount Tremper, New York

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Just wow from start to finish. My husband and I came here for our babymoon with our little dog. From the moment we arrived we were greeted warmly and the front desk was able to watch our dog while we enjoyed a day at the spa. Our dog was scared and barky, but the staff was able to accommodate him and put him in his crate near them at the front desk where he then didn't make a peep. The spa was incredible - I got the prenatal package and my husband got the "for the gentleman" package. We loved our pedicures, facials and couples massage - very well organized, lovely staff and very clean and tranquil facility. Our room in the inn was absolutely lovely with fireplace, balcony, spa bathroom and a little treat for our dog. Woodnotes Grille was also amazing - the service was impeccable and they allowed us to dine in the great room with our pooch. They even brought him water and a little snack while we ate our dinners. The shops, grounds and dog park were also wonderful. Ralph's Cafe served up some delicious breakfast sandwiches and lattes. On our last morning we decided to get haircuts and Giselle did a phenomenal job on both of us. Overall I wish I could give this place more than 5 stars. It was a very restful weekend before we venture into parenthood. Thank you, Emerson!! read more

Emerson - Bedroom - Venues & Event Spaces Near Me - Mount Tremper, New York

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A few days later... I was called back by the manager and she left a voicemail that had a rude tone saying "I would LOVE to discuss this with you!!" Sarcastically. When we spoke she told me nothing could be done. That her staff are impeccably trained by her and would never make a mistake and that it was my fault. When I said I had an Instagram account for my business that is very well known and that no one responded from social media when I reached out she replied "we have the best social media team ever! They never make any mistakes so I'm not sure why they didn't respond." I never posted on my account my experience because it's not worth it. They take zero notice and one day an influencer on social media could seriously damage their reputation by the way the handle problems. I live part time in Santa Monica California and I work with beauty influencers. We bring them to hotels for brand retreats. What the spa doesn't know is that I was also scouting the hotel for an influencer retreat. A lesson, you don't know who everyone is and who they know so why not treat everyone like the paying customer they are. x read more

Brown water in bath tub. Tiny spa. Broken amenities. Sub-par dining. Rude service. This place is far too expensive to be this unconcerned about customers -- go to one of MANY other resorts, Inns, or B&B's in the area. ----- I stayed at the hotel in December, one of its least busy times. The space itself is quite upscale, and well designed. We stayed in the lodge which had a nice bed and lots of room with a cozy cabin feel. Yet, the room felt lazily cleaned. I could see a years worth of dust on the wall just behind the bed, and there was hair in the bathtub. Not that I care about TV's that much, but they still have SD TV's from the 90's. Our Jacuzzi tub ran DARK BROWN water. Despite two communications with the front deck, we were told to run the water until clear. We ran the water for over an hour, how much water must we waste? We were not upgraded. The shower's water pressure is akin to a drizzle. The spa was very small, as others have suggested. Locker rooms with sauna and steam, gym, and a small hot tub on the porch were serviceable but left us bored. We went to THE PHOENIX for dinner because the host told us there was a selection of local items on the menu. However, the waitress scoffed when asked the same question: nothing on the menu is local or organic. We had pumpkin hummus with raw pepper slices, poorly cooked salmon (with carrots soaked in Worcestershire sauce), and some sub-par calamari. The food was REALLY REALLY BAD. The next morning, I took a complimentary Yoga class (which was great) at 10:15 and asked the front desk for a late check out. They offered 11:45, giving me 15 minutes to pack, dress and leave the EMPTY hotel. Class ended at 11:30. Sure enough, the front desk was on the phone by 11:40 saying "Why aren't you out, we gave you 15 minutes?" What's the rush? We then tried to see the Kaleidoscope show with our "complimentary" tickets -- that too was broken. We dumped our tickets and keys at the front desk. When I wrote the manager to complain, I got back an astounding self-excusatory response... She managed to explain away everything with zero responsibility.. I was expecting a partial refund at least. She referred me to the hotels glowing reviews at TRIP ADVISOR, which I interpreted as "go F*** yourself." Well, there is one less glowing review on T.A. and YELP now. read more

We booked the Regal room that was over $400 per night. After we checked in, rather than have someone show us the room, explain how to control the lights, the shower, tub or AC we were just told it's up the stairs. This is certainly not reflective of a high end place. We walked into the room & we were completely underwhelmed. The room was large, it wasn't special (which we expected). It seemed more like a large Marriott room, but nothing special. The 42" TV is out of scale. We shared our feelings at the front desk. They said the best he could do would give a slight discount but to get any larger consideration we would need to speak to his supervisor in the morning. He did offer to change our room to another which was more of the same but would be more expensive. We declined. When we awoke in the morning, we found that while the room had a Keurig coffee maker, there were not enough coffee pods & creamers & requested more. A short while later the manager another woman knocked at our door, each with a handful of coffee pods & creamers. I jokingly commented that they should have brought the pods & creamers up using a tray & I think the manager was insulted by my suggestion & she said they didn't have trays. Really... no trays? Later in the morning I went downstairs to the front desk & shared my feelings about the room with the manager who, I felt was insulted by my suggestion with the tray & barely seemed interested in listening to me. She gave me the feeling that she was completely viewing my thoughts as rubbish & stated that she had never had any guest who shared my thoughts about the Emerson. She left me with the feeling that she thought I must be completely crazy. She also left me with the distinct feeling that she was not interested in listening to me. Later I looked up Emerson on Yelp and discovered that of 48 ratings, greater than half, 25 to be exact were 3 stars or less. In fact about 1/3 of the reviews were 2 stars or less. Very unfavorable. The yelp comments certainly contradicted the manager's position that nobody had complained before. Some of the worst reviews were as recent as May, Jun & Aug of this year. We have stayed at a fair number of upper end rooms in the past and not only was the layout disappointing, so was the room care. When we awoke the next morning, we discovered that housekeeping had failed to replenish the coffee, the creamers & the bath vanity kit. The marvelous soaking tub didn't have any bath oils. Other places that we stayed at made sure that bath soaps, oils, shampoo and conditioner were replenished, & they provided us a newspaper, toothpaste and a toothbrush, shoe cloth, and other items. They also made sure that all the lamps & lights in the room had working light bulbs (which our room did not have). I would have been comfortable if the manager had said that she was sorry that we were disappointed & given us a chit for dinner, or drinks or something rather than ignoring the complaint & erroneously claim that nobody has complained. I sent an email to the CEO of Emerson & in her reply she erroneously stated they offered us complimentary upgrade to our top of the line suite & they claimed that the porter was helping another guest & stated that 77% of the Trip Advisor reviews were very good or excellent. She offered a 40% discount on a future visit. I replied that she failed to address my complaint about housekeeping's lack of maintaining the room with coffee, creamers and bath supplies as well I was also especially disappointed that she failed to address my concern of my treatment by the supervisor in charge at the time. Had she been more gracious rather than totally dismissive, had she feigned some concern, had she pretended to listen to me, had she shown me some respect, had she offered me some consideration I could have been mollified. She didn't even try to do anything to appease my concerns other than erroneously state that no other guests had ever complained about the issues that I brought up which I found online. I said to her. "I ask you. Would you consider returning to a place where housekeeping doesn't maintain the room to the highest standards? Where the manager doesn't extend the courtesy of listening to a guest? Where an upper end bathroom doesn't even have both oils? Where the large room doesn't have an appropriated sized TV? Where the venue has a library of DVD's but doesn't share information that with guests?" They are correct that Trip Advisor's population rates the Emerson 77% as Excellent or Very good but that means that 23% rate it at Average & below. Having close to 25% of your guests rating the facility as Average, Poor or Terrible doesn't fare well for an upper end resort facility. Nor does the 1/3 negative ratings on Yelp speak well for them. I said I might be tempted to take advantage of their offer, I am still unhappy about the results of my last stay. I would expect some rebate to allow me to give them another chance. I got no reply. read more

Emerson Resort's website looks very upscale, yet I have just walked from my $150 Lodge room to the Black Bear complimentary continental breakfast to get a cup of tea. It looked like a forgotten airport lounge made from a log cabin. A bored girl in the back found me tea. There are, as in a Holiday Inn, express sealed, single serve cereals in a wicker basket, etc. No table service. If you want a cooked breakfast it's in the Inn for extra $. I'm sorry but it just looks shabby. The room in the Lodge is dated, but fine. Noise from road 100 yards away is OK. There is a fella smoking a cigarette cleaning the pool. Emerson position themselves as high end. Well if they want to attract city folk and international travelers exploring the Catskills they better seriously raise their game. Oh, not their fault at all, but no cellphone signal here. read more

I should have read the reviews before going to the Emerson. I was blown away by the style of their website, and as my friend and I were looking for a spa experience we signed up for their Ladies of Leisure package. The spa experiences were actually really good - GREAT pedicure and decent facials and massages. The biggest issue with the spa was the layout - you "wait" in a main room where people are walking through to go out to the deck, or coming in from the gym to get water or tea, or walking by to go to the locker room. This would probably be okay if you weren't sitting there in a robe trying to relax! Plus, the chairs could not be any LESS comfortable. After the spa we had coffee and a snack in the general store and were very happy with the offerings and price. The people at the front desk were SUPER nice and friendly and checked us into our room quickly and efficiently. Great job!!! Then we went to our Lodge room. Defined online we thought it would have this great living room space, which was actually tiny. The bedrooms were large and clean but the 2 bedroom/2 bathroom configuration meant that neither bedroom was directly connected to a bathroom. Instead BOTH bathrooms were in the living room or hall. It was weird. The worst problem was the noise - I think they forgot to insulate or provide sound proofing when they build the place. We could hear every phone conversation the woman in the room below us had with her family members and trying to sleep was impossible with the traffic noise. It was annoying but okay. For dinner we went to the Catamount restaurant and were seriously underimpressed yet again. Mediocre burger, less than mediocre shephards pie, and mac and cheese that tasted like Kraft with some extra cheese on top. The cocktails were expensive (avoid the rum punch at all costs), as was the food, but the service was very pleasant. Overall for $160 we had a 2 bedroom suite was I would liken to a holiday inn, and a $70 meal not quite as good as denny's, but with alcohol. You do the math. The next morning we attempted to have breakfast at the Phoenix, but couldn't find the staff! Literally! We walked into the restaurant, walked around calling "HELLOOO" and couldn't find a single soul. When we asked at the front desk they said "well, there's only one girl in there, I'm sure she was around" so we went back, called and searched again, then went to Bread Alone. I think they have some serious work to do to the facility to match the website. read more

This is the worst spa experience I have ever had. I left the resort feeling more stressed than when I arrived, after spending hundreds of dollars to relax and relieve stress. There is too little seating (and even fewer ottomans to relax) in the room you enter after the massage. The management is incapable of timely refilling any item - the tea or water dispensers, the towels in the locker room, the shampoo, or the body wash in the shower. All of this added up to be extremely frustrating as I tried to relax and enjoy my stay. My big box gym has more attention to detail and spa comforts than Emerson's Spa. I brought all of this up with the management who believes that none of this constituted a problem worth compensating. They were of no assistance to remedy the frustration. If you're in the area and want to relax, save your time, money, and patience, and just stop by a massage envy. You get the same quality of comfort and relaxation for SO much less money. Don't waste your time or money trying to relax at Emerson. read more

This is a newer duplicate yelp listing of the Emerson spa with only favorable reviews. My honest review along with many others is on the other more established yelp listing. read more

I was in the wedding party for a wedding that took place here. The place itself is beautiful, very nice. However, the wedding planner/day of coordinator, well, let's just say they need a new one ASAP. The current one is unorganized, unprofessional and rude. Pros, the place is gorgeous, tranquil, and obviously it has a lot of history. The spa, I while I personally did not utilize it, the bride was pleased. The rooms in the inn are beautiful. The rooms in the lodge (and other buildings) are spacious, with a log cabin feel, although a little bit dated. Though, every room on the property seems to have a jacuzzi tub. The space for wedding was amazing, although a tad hot and humid (more fans would be appreciated, and more AC by the bar). Onto the cons, which was mostly the wedding coordinator. As one of the moh in the wedding, when the bride gave me the location of the wedding, I called immediately for a room, I was told to book the room for a wedding I am a guest at, "you have to speak to Marci, she's the only one who can do it." That is ridiculous, anyone at the front desk should be able to do it. It's booking a room! And to book it was a nightmare! I left a message for Marci... and I pretty much called for a month, she was either not there or unavailable. I finally managed to get one phone call back! Which I missed by 5 seconds because I was in a meeting. Marci claimed in her message she never got ANY of my previous calls. Of course she was unavailable five minutes later when I called back. As it was getting nearer to the wedding and I still had yet to book my room, or get a hold of Marci, I finally asked to speak to the manager and/or owner the next time I called. Instead, I was given Marci's email. Email worked a little better, I was able to set up my reservation. However, she spelled my name wrong (which is IN my email), which I emailed her back right away asking for my name to be corrected. Guess who never fixed my name! I showed up for my reservation, only to be told there was no reservation under my name After freaking out for a minute, the front desk was nice enough to let me use a computer to pull up my reservation on my email. Guess who never fixed my name on the reservation? I'll give you three guesses. The girl at the front desk easily fixed my name in a matter of seconds. Moving on. Right after the reservation debacle was handled, my my best friend (and co bridesmaid) asked for Marci, or at least a lay out of the tables. Guess who never emailed the table set up... and of course was MIA. While she claimed it was emailed Wednesday evening (it should have been done a month before), the bride and groom left Thursday morning for the Emerson, so they didn't get it, and I didn't see it when I checked the brides email. There were some other set up snags, but I won't go into detail. But I was majorly bothered when we were lining up, and she yelled at the flower girl and ring bearer for being a little... well, the way 2 and 3 year old children act. If you are looking at this venue as a possible wedding site, it's beautiful. Just make sure you have your own coordinator. read more

Hasn't met expectations. Maybe the website hypes up expectations too much, but the room amenities were sub-par. We had brown water and no wifi until we complained and they kept on resetting it every 30 minutes. Also don't expect to have phone reception. So basically be prepared to be totally cut off from the rest of the world while on the grounds. (Oh wait, there is a wifi booster if you go inside the antique store...) read more

Don't go to this hotel no matter what! We had our wedding party stay there last weekend as my first child/son got married in the area. We had a large room in the "Lodge" for the bride and groom and had another large lodge room as well as a room for the bride's father who flew in from Paris. As you would imagine, there were celebrations by our party into the night at a restaurant in Saugerties and everyone got in late, friends stayed a while longer late into the night. We all were naturally sleeping in when the calls started coming in from the front desk around 10:45 a.m. We all got stern warnings that we should be out of our rooms by 11:00 a.m.. They strongly stated that no later than 11:30 a.m. no matter what. As the father of the groom, I went to the front desk and politely stated that the bride and groom were just waking after a late night - surely they could give them and the rest of us some slack. No matter what I said (politely, nicely) the front desk like a broken recording stated over and over - "sorry sir, we need you all out by 11:30 a.m.". I mentioned that i travel heavily all over the world and all they need to do is call the maid service and have them clean some rooms in a different order and it would give us more time. The "sorry sir.....11:30 a.m" statement came out no matter what I said. I asked to see the Manager (politely), the woman (Melissa) stated she is the Manager and gave me the same line like an unfeeling robot for like the 8th time. I mentioned that on their website when we made the reservation it asked whether we had any special requests. We told them there that it was our son's wedding night and could the do anything special on the website. No way did they do anything special at all. We mentioned it when we checked in and we just got blank stares (really were not expecting anything - some hotels would do something). In fact, with the lack understanding, compassion and recognition of anyone's feelings with no concern for good old fashion "service" they put a pretty big damper on the whole event - the bride and grooms wedding night is involved here.... I asked the 'Manager' if we would have stated when we made the reservations that we would want a later checkout with this special occasion what would have they said then. She gave me the same dead pan answer for the 9th time. This place specializes in weddings on their own grounds. DON"T GO HERE!! This is the first review I've ever written about anything - just warning you all to stay away. Service is getting to be a lost art in this country. When I was checking out at around 11:40 a.m. they told me that the hotel was full because of Rosh Hashana, which is great. But, full the next night or not - just give some consideration please. I asked the 'manager's' her last name so I can send a follow-up e-mail with our disappointment and she said it is "Shoddy". I couldn't believe - it fit!! This pretty much sums it up. I wish them well with their business. Every business should just try their own service to see what the experience of the customer is - and it would be so easy to make the changes to succeed. Just sayin'....... read more

*** No brown water, lots of dog-friendly space. No cell reception, FREE and FAST internet *** We were worried about all the reviews about brown water but still took the plunge because the Emerson is dog friendly. No brown water! The hotel is VERY quiet during midweek stays - I think I counted 4 cars in parking lot. I loved it. The second floor room we stayed in admittedly is dated. Not cutesy old - dated, as it can use a bit of updating. It did have a deck for two that overlooked the nearby creek, a king-sized bed and a large bathroom with a Swedish shower. You know, one of those showers that hose you down like a car towed through an automatic car wash. It's pretty awesome. People come upstate to relax and get away from it all, right? I don't know how the Emerson managed it, but if you study the cell tower coverage maps, the hotel is just outside the coverage of ALL the major wireless carriers! Don't want to get called while on vacation? Stay at the Emerson! :) But the internet is fast - 25 Mbps down even on a VPN, so those email attachments shant go undownloaded and HD videos shant go unwatched if need be. We brought the dog on this trip and the pooch enjoyed staying in the room with us. The nearby dog run is just a large fenced-in area between the main hotel and the Inn / Catmount Restaurant. The front desk loved the dog and were very dog-friendly people. I docked a star because the lady at the spa reception gave us a itty bitty attitude when we inquired about the spa offerings. Otherwise the Emerson is a great place to get away from it all. read more

We recently stayed here for two nights for a wedding. The room in the Lodge (Black Bear) was spacious and neat but not particularly clean as there were dead bugs on the wall. Also, housekeeping did not remove our dirty dishes even though they cleaned the bathroom and kitchen area. When we moved the dishes to the lobby, they sat there for more than a day, along with other dirty dishes. The pool was also fairly dirty and not well maintained. There were a lot of leaves, pine needles and dead bugs floating around. The least they can do is cover the pool overnight. The food was very mundane. Continental breakfast offered cold muffins, expired milk, and fruit cups. Dinner was canned baked beans and TV dinner style mac & cheese. The worst, however, was the location of our room. Even though the reservation desk knew we had an infant, they still gave us a room that faced the wedding reception. The music was so loud that our baby slept in a pack & play in the bathroom. We were relegated to using the public bathroom in the basement, which was really disgusting. It seemed the toilets had not been cleaned in a long while. The inn didn't even have comment cards, otherwise, I would have happily shared my opinions with them directly. Just shows how much they're interested in their patrons' satisfaction and improving their services. The website really got my hopes up and I was excited for a relaxing weekend in an upscale resort surrounded by the Catskills. The only positive is that the fitness center and spa were very clean, but they just don't redeem the other aspects of the inn to get me from coming back. read more

We just checked in today and I would expect this quality out of those little roadside inns that charge by the hour not a $250+ per night swanky place like they make it sound on their website. It's certainly not clean or well kept and it really smells. If we had any other options, I would check out immediately. I called the front desk to complain and the girl didn't even say so much as sorry. I expected so much more for the money. Can't wait to leave. If I find an alternative before our trip is over, I will forfeit the money we've paid and leave anyway. Avoid if you can. read more

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The staff were very helpful and polite. They don't show the bathrooms or kitchen areas in any of the pictures for a reason! Everything is outdated and dingy! There isn't anything to do at the spa unless you purchase a treatment, which we did. The spa therapists were pleasant, but the treatments themselves seemed lazy and were just okay. Overall, at that price point were very disappointed. read more

I wish we had done more research on this hotel instead of taking a friend's recommendation. My husband was competing in a golf tournament nearby so we checked in the night before. I called before we left Manhattan to inform Emerson that we would be checking in late and inquired about dining options upon our arrival. I was informed that last seating for dinner was at 8:30pm and that there was no room service at all. Thankfully, this disappointing bit of info allowed me to come prepared - with a full array of snacks, sandwiches, water and wine. Upon check-in we discovered that there is limited cell reception in the hotel and no reception at all in the rooms. Great! While this was a leisurely trip for my husband, it was a working trip for me. The next day I explored the hotel and discovered that Emerson hosts the world's largest kaleidoscope. Oh joy! There's also antique stores, café (which actually has good coffee), outdoor seating, a restaurant called Phoenix (which is only open for breakfast and has fully stocked bar that is ONLY open for private events), and an outdoor pool that looks like something you might find at a Super 8 Motel. There is another restaurant within walking distance called the Catamount. They actually make a nice martini and offer a beautiful outdoor area. If you go for drinks I highly recommend enjoying your cocktail in the gazebo. There really isn't much going on as far as dining. Lunch isn't offered at the two restaurants, however you can pickup pre-made food from the café. Your best bet is to drive 20 minutes to Woodstock for some dining. The spa is interesting. It's clean and offers an array of spa treatments. It also offers an outdoor Jacuzzi tub, the kind you could purchase at Home Depot. I was really hoping to enjoy some time in an indoor pool or Jacuzzi, but no luck. This is an all-suite hotel. Our room was spacious, clean and offered a nice terrace. The bed was comfortable however, each morning my husband and I woke up feeling sick and congested. Not sure if it was from the ventilation or the AC. Definitely bring allergy pills or something of that nature. The décor was a bit eclectic and amusing. Not sure what the whole theme was, but it felt like Indian meets 1990s "chic." The room itself does not offer cotton balls, shower caps, bedroom slippers, etc. so come prepared with the basic hotel toiletries. Also, bring some febreeze as random areas of the hotel, including the hallways to the rooms, offer a stale stench. The morning we were leaving I requested a late check out since my husband wouldn't return from his match until early evening. Check out was 11am and they were so considerate enough to extend my check out time by a whole 30 minutes. They also stored my luggage in an empty room, which was a bit frustrating since I would have preferred to relax in that room or any room for a couple extra hours until my husband picked me up. What really irks me about this place is that we had to prepay our rooms, so unless we were willing to throw away $700, we were stuck here. I wish our travel agent would have done her research and alerted us of this no frills "luxury" motel. We would have booked elsewhere. When I travel I like to stay at a hotel where I can enjoy the facility and amenities, including dining options! To me this was just an upgraded version of the Holiday Inn. However, it is apparently a hot spot for weddings and special occasions. While many of Emerson's guests appreciate its "charm," this just isn't my cup of tea. read more

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Unprofessional. Canceled appointment the a few hours before it was scheduled. It was so last minute that we were unable to reschedule at another spa that actually deserved our service. Zero stars! read more

A confederation of three hotels, all sharing bear/moose themed pillows. Stayed at the Emerson for a wedding, and was rather pleased at how comfortable the experience was; after all, wedding hotels have the burden of rebirthing the soul and body after near-certain alcohol excess related to the wedding reception. Success! Here's the grain of salt. Reading reviews, it seems that people have had wildly different experiences regarding simple things like HVAC, water pressure, and water sulfur content. Here's why - there are three room types: 1) the adult-only new suites with fancy pants showerheads attached to the front desk/spa, 2) the motor-lodge type cabins in the middle of the property (rooms 100s-200s), and 3) the old school lodge attached to the Catamount restaurant (rooms 300s - perhaps the original centerpiece of the property prior to expansion?). It seems the sulfur water problems are limited to the old-school lodge. It is also dimly lit and more rustically decorated. The cabins were clean and well ventilated, but had barely adequate water pressure. Sure, the tap water wasn't perfect - NYC/Boston city water is certainly better - but each room comes stocked with six bottles of spring water (not sure if they charge for it). Food offerings were respectable. Breakfast at the Phoenix was notable for uninspiring omelettes, but some killer pancakes. Get the pancakes. Meals at the Catamount were certainly above average - make sure to try the truffled fries, as well as the braised short ribs and polenta. Would certainly try again, and would certainly ask my room assignment prior to confirming a reservation. read more

Best hotel in the Catskills. I've been staying here since 1997/98 and have been here at least 150 times. Never fails to amuse me or give me the satisfaction I need being here in the Catskills. This is the true epitome of the region. A truly hidden gem nested deep into the Catskills located 15 miles west of Woodstock, 2.5 miles away from Phoenicia, 20 miles away from Kingston and 110 miles away from New York City. If you have a weekend and you want to get away from the city this is the place to be. From scenic views to on site spa's to a mini shopping mall to the worlds largest kaleidoscope this is the place to be. read more

Recently stayed here for a small "honeymoon" since our wedding was pushed out another year due to covid restrictions we still got married on our original date. We stayed for three nights and had an amazing experience. The woman at the front desk was always so nice and helpful I wish I knew her name! We enjoyed our very first couples massage the day we got there. The breakfast was huge and they gave us a ten dollar voucher every morning which made a full sit down breakfast very affordable. It was delicious too and waitstaff always so great. I had my first facial there too and 3 weeks later my skin feels amazing. We enjoyed the relaxation and the fire pit at night. I have recommended Emerson to many friends. I was referred there by my friend as well. Would love to return! read more

This place is a local gem. I've been coming here for a couple of years to enjoy the spa services, soak in the outdoor hot tub with glorious mountain views, peruse the lovely gift shops, and enjoy brunch and dinner at Woodnotes Grill. However, this year I began to use the salon too. All I can say is, wow! This is the second time Giselle has done my haircut and highlights and I am over the moon happy! I have spent hundreds at salons like Bumble & Bumble and Oribe in the city, never to such satisfaction. I have fine curly hair- not the easiest, but blown out or wash and go curly, Giselle got it right! Thank you Emerson Resort for the wonderful services and environment you provide (including your adherence to CDC guidelines during these unprecedented times). read more

This place was absolutely amazing for my best friends wedding. We had 0 complaints all weekend, Marcy was beyond helpful and made everything so easy for us to be able to enjoy the weekend stress free. They took care of everything perfectly, food was beyond amazing and so were the servers! read more

Went for couples hot stone massage. The spa is beautiful!!!! Really top notch. The massage was fantastic. The only reason I didn't give 5 stars is this... I arrived early to sit in cafe and have a bite to eat and glass of wine to relax prior to massage. The receptionist/ staff said please take my time it was fine to be a few minutes late because we were last massages of the day. The actual massage started about 15 mins late. Turns out this 15 mins was subtracted from my massage and it was then only 35 minutes long. Having paid $260, I was a bit annoyed by this. I would have happily quickened my pace if told my massage session would be shortened. Moral of the story.... learn from my mistake. Arrive an HOUR early. Have a wonderful healthy wrap and glass of their pinot noir. Relax and enjoy every minute of the massage you paid for. read more

Wow. Totally unexpected serenity is found here! Can't wait to go back and check out the sauna. I only stayed one night but was pleasantly surprised by the huge room, unbelievable location and friendly service. SUPER comfortable bed. Loved the fireplace in the room and water and snacks that were included. Really looking forward to going back. read more

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The Emerson retail stores are filled with quality products. One of the stores houses the largest kaleidoscope in the world "at more than 56 feet tall" which has been featured in the Guinness Book of World Records. The cafe uses locally grown ingredients and the turkey salad is a delicious choice. The cafe's outdoor seating near a garden is just as well maintained as the indoor seating which includes a wall of shelves with books for purchase. The staff is also very friendly. read more

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Really enjoyed our stay at the Emerson. Came up for one night to hike and enjoy fall out of the city with our dog! The rooms were clean, spacious and comfortable. Our dog even got a treat on check in. There were plenty of close hikes as well. We also ate dinner at the catamount. Sure - it's not your typical NYC joint but the food and service were both great. So was our $27 bottle of wine (for real)! I will definitely be back to the Emerson in the future! read more

I/We really loved it. The grounds are beautiful, inside and out. The rooms are spacious and comfortable. We ate at the Catamount and Phoenician and were very satisfied. We stayed in the INN which is now family friendly. I have no problem with families staying there as is there new policy; however, my only complaint was the logistics of our room. We were right below i believe the only family in the complex and it was very loud and not conducive to the relaxation we sought. We were able to have our room moved, but the inconvenience was not compensated in any way. Again, Beautiful place, Great Spa, Just do a better job of logistics when appointing rooms please. read more

As a former local community member at the Emerson, I have been patient and "understanding" since Covid. But last year, no sooner did classes resume, classes were cut due to lack of attendance-but I was in a class with 12 people! Then I waited to see what would happen. $100/month for unlimited classes is fine, but no classes and still the same charge? I opted for a class card, thought I'd wait it out until summer. Now, no classes, and I'm told no pool for members this summer in an email received today. They say it's "staffing." I say it's poor management. For example, the CEO parks her BIG SUV outside the front door and in front of the Zen meditation garden! So inconsiderate, pompous and showy with her personalized license plates. Understandable why they can't get people to work there or stay for very long. The Emerson used to be my happy place. Now, I drive by and wonder why they hate the local people so much so they took away all the benefits of being a member pretty much. $100/month for a hot tub, steam and shower in really small locker rooms, limited capacity in a hot tub that is often broken and steam/sauna that is also small? Stay at Mohonk if you're traveling-if you can afford the Emerson, Mohonk is off the charts more pretty and its facilities are not on a highway as well. Yoga/Pilates at Whole Sky yoga in Stone Ridge. read more

My mother decided to book us spa treatments at Emerson for Mother's Day. We both had good massages (although I think mine was better). I found the experience this time a little more on par with the chill spa experience. When the woman doing my massage wanted to make small talk, I simply requested we be silent and she obliged. She got the knot in my left shoulder and really worked it, for which I am very grateful. We had a nice time hanging out, enjoying tea, eating fruit and relaxing. My mother stayed over in the lodge and her room was pretty cool. It was a duplex with lodge aesthetic features like big pine beams, and a huge bathroom with sumptuous whirlpool tub. We're going to do it again sometime around my birthday this summer. read more

This place is gorgeous! It is nestled in between the Catskill mountains and is so close to cute towns such as Woodstock. A short drive and youre at some amazing hiking trails. It has poor cell service... if you're attached to your phone, you probably should not go on vacation. Ever. But if you HAVE to have it with you, then there is wifi in the rooms and a cell repeater at the Catamount restaurant. So, you're safe! The best part of our experience was Marci Smith, the wedding coordinator as well as her staff. Throughout the whole process they were super accommodating, made all of our requests come true and did not nickel and dime us... and if you've ever planned a wedding, this is what usually happens to you every step of the way. Thank you so much to the staff of this gorgeous resort! We'll be back. :) read more

Had our daughter's wedding a few weeks ago, the outdoor setting with the river in the background was beautiful. Cocktail hour at The Catamount on the deck was truly enjoyable and relaxing, watching the fly-fisherman along the river. Everyone enjoyed the spa and gift shops. Marcilene and her staff went out of their way to make it an enjoyable experience. The rooms were comfortable and clean. The staff were courteous and always happy to help. read more

Some of these reviews inspired me to give my two cents-- I wish I believed them myself. In short: 5 star prices for 1 star service. The place is simply NOT CLEAN. At these prices, there should be attention to detail, but there was no attention, let alone detail. I've been to my fair share of spas and I was hoping this would be a perfect way to unwind after a weekend of skiing, but I was sorely mistaken (ha ha). The massage was great, and I commend the therapist for that; however, the massage is only one aspect of the full spa experience. Emerson missed the mark on every other aspect. The amenities are sparse and the place is not well maintained at all: 'Relaxation Room' -- The water and tea dispensers (only 2 options) were empty and not refilled for the entirety of the 30 minutes I was there. Not that it mattered, though, as there weren't even clean cups to drink from. On the contrary, there were used cups strewn about the room. 30 minutes, no fox. Also, there were not enough chair for patrons. One lady asked me for my ottoman to sit on. Funny considering the therapist told me I was lucky because it wasn't a busy weekend. Go figure. Locker Room -- I had a nice chat with three other guys waiting for the towels to be replenished. We wanted to go to the sauna, steam room and shower-- the only three options. As we sat in the super cramped space (they're all in the same area, including the lockers), the wait became comical-- we thought we were being pranked. After 10 mins., we finally asked the front desk if anyone was going to bring more towels. Without apology, they informed us that the housekeeper didn't want to intrude into the men's locker room because it might make us men uncomfortable. So is the solution to just not so it? How did this become our fault? Showers -- After the towels arrived (from a manager who didn't even work in the spa, no less), I entered to not have body wash. I went to the next stall and it didn't have shampoo. Well, guess I'm not getting clean today. Outdoor spa-- Spa was nice and relaxing, but again-- no towels, no frills. Just a deck and jacuzzi. And that wraps up the amenities! All 3 of them! I have the same amenities in my apartment building. Given their lack of areas to upkeep, it shouldn't be hard. It's the little things, really... and they missed all of them. read more

Staff is amazing. They go to exhaustive lengths to make sure you get everything you need and are happy. Spa is great. They are professional and care about providing quality service. We stayed in a two floor suite with our dog. Definitely a dog friendly resort. They made a lot of effort to help the pup feel welcome. Resort is near Woodstock and close enough to Rhinebeck for day trips as there is t much to do in this area this time of year. Would definitely recommend. read more

I stayed here with my family for almost 10 years from 2010 to 2019. Mostly out of convenience and close proximity to a summer event. In summer 2019 it was The absolute WORST! The rooms are Filthy and Gross. Literally, body fluid stains on carpets and furniture ( see photo attached ,) taken in July 2019 to prove to management how filthy it was. The manager is and was Non responsive and antagonistic, unless you cause a scene, (Which was needed for me to get the carpets cleaned and sofa cushions replaced). No discount was requested !!!! Can you imagine paying $500 a night and a minimum 2 night stay for a dirty environment ? I waited a year to post this review. And I regret not doing it sooner! Management isn't concerned with customer satisfaction. Or cleanliness. Or sanitary environments. They're interested in taking advantage of customers. And bullying them because there are little to none alternative options. What a shame. A fall from grace. Ownership should get involved and know what is really happening in that building. And how long term, reliable customers are being treated and spoken to. I will never stay here again. (Although I did try, once again due to convenience. ) 6 months after reservation requested, they called personally to notify us we aren't welcome in their establishment. read more

Emerson - Dirty floors. Sofa was just as bad ! - Venues & Event Spaces Near Me - Mount Tremper, New York

I was charged a $270 deep cleaning fee of my room for smoking. I did not smoke within 20 feet of the room of my door. When I discussed with the manager, Ron, he told me that the smell of smoke "might have stuck to my clothes" and that the whole resort is non-smoking. Why are there cigarette butt receptacles scattered around the property then??? He said "maybe a previous guest had left it behind" LOL. That was obviously BS since they are industrial-grade receptacles. Never going back here, this has been worst customer service experience of my life. I feel like I've been robbed by Emerson, as there is ABSOLUTELY NO POSSIBLE REASON a deep cleaning of that room could have been warranted. Also, Naomi the CEO refused to answer multiple attempts to contact by phone or email. read more

Pretty surroundings, terrible customer service. They messed up my facial appointment, which was not what I wanted to hear after driving up from NYC. Not one person on staff even apologized for the mixup and, if they had, I might have taken them up on the offer for a massage. But I felt terribly unimportant to the staff and elected not to give them any more of my money. At the restaurant, our server had a screaming fight with someone in the kitchen that was so aggressive, one of my lunch companions felt compelled to politely let her know that we could hear everything. To her credit, she apologized but there was one more round of yelling that we heard. Food was decent, truffle fries were worth ordering, but nothing extraordinary. Rooms were decent, although the A/C could have been better during my summertime visit. Had a bit of a musty smell but not overwhelming. Definitely more on the rustic side than on the resort side. For weddings, the bride and groom tell me they didn't have the greatest of experiences. Bride was very stressed and the staff didn't help alleviate it. The venue is definitely super pretty and scenic - their pictures were stellar - but you probably want to stay on top of the staff here or have a coordinator to deal with them so bride/groom don't have to. For example, the sound system during the ceremony had problems and it took awhile to get it sorted out. If you do head here from NYc, take advantage of hiking in the Catskills on your way back - it was the best part of our weekend! read more

I love this place and have been staying there for the past four or so summers as a girlfriend getaway. It's beautiful--the structure, the rooms, the spa, the shops, etc. However, we just had a bad stay (which happens I know) and, unfortunately are not going to return due to the response of the hotel. We booked two Regal Suites for six of us (three in each room) for three nights on a BUY TWO GET ONE FREE special. One of the suites had several issues (buckle in the carpet, safe broken, keys not reliable) but, most importantly, the room had a mild dank smell and was very humid. As such, the bedding was damp. This problem was acknowledged by the hotel staff who offered to have linens changed but, with the ongoing humidity in the room, this would just be a temporary solution. We spent most of our time in the second room and only returned to our room for showering, changing and sleeping (again, on dampened bedclothes). Without another room to move into, we made the best of it but ultimately decided to leave a day early despite the fact that we had an extra free night still on the better of the two rooms. The staff was wonderful--no one tried to refute our claims. In fact, they acknowledged and agreed with them. We're getting a 30% reduction on one (hopefully two) of the rooms but I also requested a "do over" of one free night for future use for both rooms. They agreed to one free night for the one bad room. I explained that both rooms were impacted by the one bad one. I also said that we'd be returning, as usual, for at least two nights and fully expected that we'd pay for the second night on both rooms. Again, the answer was no. One free night for future use after we'd paid for two rooms for two nights with one of the rooms semi uninhabitable and the six of us crowded into the other one much of the time. The room in question is Room 409. Don't book it. It's wet. Pure and simple. It's the country. They have a lot of rooms. It happens. But they didn't make good on our having paid for two nights in two rooms where one of them should NOT be rented until the problem is solved. Again, we love the place but if you have a problem such as this one you will get free eggs, acknowledgement of the problem and, in the world of hospitality in my view, not a fair compensation for the problem. read more

Mediocre and expensive food. We were put in the " "cabin"section of the hotel. Don't be fooled - it's just a motel room. You can hear everything other people are saying in the rooms next door, and to top it off there is no hot water. The free snack is a bag of planters peanuts. $275 read more

We came here for a birthday weekend and everything was just awesome! Dylan who picked us up was SUPER nice and friendly and made me feel like VIP by carry our bags all the way to our suit. Erica in the reception is a sweetheart and always smiling and greeting you when she sees you walking in the lobby. The restaurant- forget about it! Greg (the manager) and his staff are amazing!!! I know hospitality etc but they know what is hospitality big time. Do yourself a favor and do not skip their pancakes for breakfast. Smooth fluffy ones. And last but not least- the rooms! - we stayed in the inn. We booked the royal suit with was just perfect! We will definitely be back! read more